Much to the suggestion of our Airbnb hosts, our experience at O Prego was average at best. Their soft shell crab burger was more fried batter and bread. And their service was a bit delayed overall, as it took an eternity to get our check at the end of the night. The only real highlight were their smoothies, lighter on the sweet side with all natural ingredients. Perhaps we were there on an off-night? read more

We went to the Time Out Market on Thursday night. I did a lap to determine what I wanted to eat. I decided to get a veggie burger from O Prego da Peixaria. The chips looked good, and the burger description seemed nourishing. Jess had been minding our table while Jaclyn and I went to source food, so I returned to the table to wait. The wait took a while which I thought was strange because they were less busy than the other stalls. When the buzzer did go off, I went to collect my food. None of the staff addressed me when I arrived back at O Prego. I assumed my meal was the veggie burger sitting near the lip of the counter. I tasted a one of the sweet potato fries and they were cold. I tasted the burger, which was less cold but still not warm enough to serve. I alerted the staff, who offered to replace the fries. I stated the burger was also cold. In response they dropped another basket of fries into the deep fryer and took my burger and returned it to the grill. So, what had just taken place is that I ordered a reheated burger for €12.50. I wasn't comfortable with this. I purchased this burger based on the reputation of the vendor. Instead I was getting a reheated burger. The poor-quality control suggested an inefficient kitchen, and I was no longer comfortable eating there. I asked for a refund. The manager refused because I'd taken a bite out of the burger. I explained that I took a bite out of the burger to ascertain whether it was also cold, and it was. He still refused my refund. I said that I shouldn't have to pay €12.50 for reheated food. He continued to reiterate that I'd already taken a bite out of the burger. What followed was a psychological battle with the manager that went on for approximately 12 minutes. He called 2 security guards along with a representative of Time Out market, all of whom reiterated that he wasn't going to give me a refund, and that it was reasonable that he presented new fries and a reheated burger. I'd gone to Time Out with high expectations, and I wanted to eat good food. It was clear that what had been served was not good food. Rather than cut his losses and refund me my money, the manager continued to argue with me, saying I could write a complaint in their book. I stated that effectively my money had been taken under false pretences and I wasn't leaving until I got it back. I was visibly upset in front of a long line of customers for the next stall, all of whom were staring at me. In a situation like that I find it impossible to leave because I work hard for my money and I think that money is worth something. To present me with substandard food and pretend that it's high quality is, as we say in Australia, "taking the piss." It was a long 12 minutes. I worked to remain calm to prevent the situation from escalating. The security had left at this point and when the manager realised that I wasn't leaving he snatched the money from the register and gave me the refund. I felt adrenaline. I got what I wanted but at a high emotional cost. Cortisol surged through my body as I returned to the table. Jess instructed me to get Jaclyn to place an order for me at 'Asian Lab', the vendor next to Prego. I looked over and saw her at the front of the line I got there just as Jaclyn was transacting and threw my money at her, blabbing my order as if she was the waitress in a crowded dumpling joint. I then dropped back and stood 2 meters away waiting for her to disengage. The manager of Prego noticed me and came out from behind the counter. "Don't do that again, you are a very bad man," he said as he pointed his finger in my face. I was in shock. I don't recall how I responded to this unexpected additional abuse. He said it again, "you are a very bad man," which cemented this interaction as one of the top 3 worst customer experiences of my life. I went back to the table, shaken up. We then talked about what just happened. Jaclyn had watched my burger cooling on the counter for a long time while in the line for Asian Lab, before they activated the buzzer to summon me. When Jess joined her in the line, momentarily, she commented that she thought it was my food sitting there. The failure to deliver my food on time came at a cost. This was the first time I had met Jaclyn who for sure thought I was a freak. I had spent time and emotion on something that had disrupted dinner for me and my friends. Then I questioned if I was a bad person, and if it was unreasonable for me to challenge a hospitality worker who has a difficult job. Of course, the answer is no. His job as manager is to ensure a quality product. If the product is substandard, he should issue the refund. It's never acceptable to attack a customer or cast aspersions on their character. On that basis I can't be more emphatic that you should not eat here. Not only is the food bad, but the customer service experience is unprofessional and upsetting. read more

O Prego da Peixaria - The national sandwich indeed. - Portuguese Near Me - Lisbon, 11

OK place. The food was good but kind on the pricey side. Service was meh, the waiters didn't feel like smiling that day. It's a popular place so get there early or you'll probably have to wait a while. read more

O Prego da Peixaria - Portuguese Near Me - Lisbon, 11

I visited this place at this location and in the Time Out Market, and both were equally as delicious! This location has a very cool atmosphere with a neat nook in the back with a sky light. The food is amazing - I had the Yuppie Lombo sandwich which was delicious and by far my favorite! We also had the prawn sandwich which was also good and unique. The service was good and what seems to be pretty typical in Lisbon - the price is right!! read more

See all

An absolute recommendation! The meat is heavenly, and I'm not exaggerating. A very cosy place with reasonable prices. read more

O Prego da Peixaria - Portuguese Near Me - Lisbon, 11

See all

Do not go there on busy hours if you don't like waiting... They do not have many seats and it gets crowded a lot on weekend evenings. Food is good but simple, Prego is a tipical type of sandwich with some meat inside. In this place they have several variants with tuna steaks and other different things. You can also get sweet potato fries which are good and you should try! Deserts are passable but not amazing. Price is a bit high but that's expected as this place is trending right now. read more

I was told I had to try a prego (original Portuguese dish) while visiting the country. I accidentally passed in front of this restaurant looking for a bit at 11pm. Only to realize later the luck I had ! The staff is very friendly and most of them have a good English. They recommended the passion fruit margarita. I am normally not a big fan of this type of cocktail but it was incredible - sweet enough with a back lash of alcohol taste. The menu is rather simple to understand. You pick a type of meat, toppings and sauce. It also comes with 2 sides. Meat arrives on a nice wooden platter with a large portion of sweet potato fries and sauteed veggies. All of this for around 11€ ! Finally, tried their apple crumble which was good but nothing to rave about. Strongly suggest this as a lunch or supper, even a late night snack for those with a big appetite :) read more

I like it... But there are 3reasons why I am not giving it 4 stars: 1) the actual bolo do caco that they serve is nothing close to the original recipe. This one is made of only flour, while the traditional isn't. Besides that they come pounded with flour on the outside that not inly gets you dirty, but is also unnecessary. 2) the price they charge seems to me to be pretty high for such products. Charging 2,60€ for a home made lemonade is simply too much (and I don't even consider it to be good). Charging 1,90€ for a simple meat roll (croquette) is way too much. 3) the tables are so close together than even the waiters bump into you when serving other clients. Unconfortable 4) payments must be perform at the exit. Well for a restaurant where 3 people payed 44€ for 3 pregos and 3 drinks, I find that this little fact only accentuates the impression that they are charging too much for the food and service they offer. read more

Sit back and enjoy the ride. It's delicious. I ordered the Dandy, sweet potato fries, Prego's ice tea (herb infused awesomeness) and their special lemonade with rum and yogurt (it's hot outside). read more

See all

I really wanted to like this but it's kind of overpriced for what it is and hit or miss. The tuna wasn't worth 14 Euros. The other beef prego I had at their Mercado da Ribeira location was harder to crew than any other prego I have had anywhere. read more

Mediocre food, waiting lines may be long as well. Just an overrated place. At least the "bock damm" beer is good

Definitely stop by here for a lunch sometime! We came around 1 so it wasn't very busy and our food came very quickly. The salmon and cuttlefish burger was so good!! The bread was soft and unique and the meat was tender and flavorful. The tuna salad was also pretty good, but I would recommend getting the burgers for a more filling meal. Our food went well with the somersby cider beers, so refreshing! The staff were very friendly and the atmosphere was very comfortable. read more

Cool ambiance, excellent service, delicious prego and super rich and tasty chocolate cake. Would come here again.

Good place where to go 2-3 times max.