I love this location and tried on so many pairs of shoes today. I felt like Cinderella!…read more I finally found 2 pairs that are comfortable and fashionable! The employees are very helpful and patient! They have adorable merchandise and are very dog friendly!

July 15: Went to the store to buy a pair of shoes. Was informed that the style and color I wanted…read morewasn't in stock and I could order to be delivered "within 3-5 days." July 23: called the store and learned my order wasn't "fulfilled" (translation: no one bothered to send the shoes). Instead of just saying "Hey dude, I'll make sure we get those ordered and fedexed to you before your trip on July 27" the clerk said we'd have to wait until Monday July 25 to find the status of the order and PROMISED he'd call with an update. July 25; 7 pm: no call; store closed until Wednesday according to the information online... Oh, when you call the store after hours there isn't any greeting just a voicemail message that says "I'm sorry, but the person you are calling doesn't have a voicemail box set up." Sheesh. Give me my money back. Never going here again.

Bought a pair of Travis Scott's black phantoms around October last year. Price was 1,200$, which…read morewas whatever understandable they gotta make profit. However months later I wanted to trade it with another couple shoes the verification came back as replicas. Was shocked so I quadruple checked using check check app, numerous stores verified as well. I spoke to Jason the manager via email and he claim he got it from Travis Scott's team, and denied it. Idk if anyone has dealt with getting replicas from this store but make sure you run checks before purchasing. I'll never go back, I received my money back so I'm square but I at least wanted to Inform anyone interested to ensure you verify your shoes before purchasing.

The staff were so amazing and helpful! I bought my reverse Kobe grinches and my what a Kobe shoes…read moreand I love them I even got $100 gift card !

Right around the corner from our Airbnb, I was STOKED to see a Jack's! My family are big big fans…read moreof Jack's in San Clemente and look forward to shopping there every year for that trip, so I was stoked about this. This Jack's is split into two almost separate spots, with women's being on one side and men's being on the other. This one definitely had a smaller selection of Rainbow flipflops than what I was used to at the other Jack's location. Which was totally fine. My sister wanted a pair so it was very limited of which ones they had. Thus, I found some for her, but yeah, that was a bit disappointing. BUT I did get a really cute sweatshirt for half off. They always have good deals for sure! It was only $25 for it. We also got baby boy a t-shirt he will have to grow into haha. But of course he needed one! We came back the next day to get my husband something, too. He wanted a t-shirt, too. We also got a towel for $5 since we spent over $100 which was pretty cool. Definitely will be bringing that to the beach next year. The girl that checked us out was nice, but I didn't really see any other staff walking around to help people out even though it was pretty busy.

Greeted right when we walked in. Huge surf shop/store. So many great brands. Men's clothing galore…read more Also, stance socks, viori clothes. Sunglasses for woman & men. Great shoe/sandal options. Nice selection of vans too. I got a great Mexican beach blanket for $24. Also came back for a sidewalk sale & got a jack's surfboard sweatshirt for $23. It was 50% off.

Love this place We live in OC but 45 min away or so…read moreThe gal who works there has such good suggestions for gifts I drive in for gift ideas for my 6 and 18 year old , they always liv4 everything she suggests

This surf and supply store is exactly what you want when you're near the coast. It's authentic to…read moreNewport, well stocked, and run by people who actually know surfing. The selection is solid, from quality boards and wetsuits to everyday essentials like wax, leashes, and sunscreen. They also have a great lineup of apparel that feels local and thoughtfully designed, not just generic tourist merch. The staff are super approachable and genuinely helpful whether you're a beginner looking to rent a board or someone who's been surfing for years and wants specific gear advice. You can tell they care about the surf community in Newport, not just making a sale.

I love Jolie! I have had the best customer service from Alexis and the complete staff. They are…read moreextremely friendly and always willing to help in anyway they can.

Best store in orange county for denim. Girl that was working, had a great design background and…read moreknew all the fits well. My favorite new store.

I had a really uncomfortable experience at this location…read more I asked an associate if I could try on a specific pair of LightSpray shoes. He told me they were very expensive, intended for marathon runners, and that they generally would not let someone try them if they only planned to use them for walking. He also mentioned that serious buyers might not want a pair after other people had tried it on. I was not even offered one of those dummy shoes for sizing. The way it was said felt dismissive and left me feeling like I had already been judged as someone who was not a serious customer. What confused me most was that a few minutes later, the person shopping with me asked to try the exact same shoe and was allowed to do so immediately, without being questioned about how they planned to use it or being warned about the price. I brought the situation to someone who appeared to be part of the management team. Although she apologized, most of the conversation focused on explaining the store's procedure and suggesting that I could have asked another associate. That did not really address why the same apparent rule was applied differently. They later offered a discount on the other person's purchase and asked whether I still wanted to try the shoe, but by then I no longer felt comfortable shopping for myself. I cannot speak to anyone's intentions, but this interaction left me feeling singled out, embarrassed, and unwelcome. I hope the store reviews how employees explain their policies and makes sure all customers are treated consistently and respectfully.

Got a pair of shoes. Their process to try on shoes is unique. You pick the shoe you want, you try a…read morestock model of it for the size, then you choose the color you want for the sales person to grab for you. Pretty big store that tries to give the boutique vibe. You can pay with the sales rep on a mobile device. Knocked down a star since you feel a bit hounded on initially when you enter the store.

I love Road Runner Sports, I am a huge fan. In fact, I love them so much I have a VIP membership…read more(it is totally worth it!). With the VIP membership, you receive discounts, and cash rewards. I always have some sort of store credit for next purchase lol. This was my first time visiting the Costa Mesa location. This time, I came for a special "meet and greet" with inspirational ultra runner, Andy Glaze. The whole event was so well organized. There was plenty of seatings, water bottles available, and the event ran in a smooth, timely manner. Andrea did a fantastic job of organizing the event, and was so friendly to all the guests. She let us know there was 10% extra discount for shopping the same day. Although I did not buy anything this time, I really enjoyed being at Road Runners. Variety of shoes, and apparel to choose from amongst other items. And I absolutely love that they hold these special events!

This location has scammers working for them. I just got this notification on my phone at home…read more Their employees steal debit/ credit card information. They don't value their customers.

Not just a sneaker shop! Spot has everything you need for 420 with class and style. Cheap…read moreaccessories too, glass on glass downstem replacement was a fair price. Worker was helpful and offered alternatives to what I was looking for and didn't try to sell me anything I wasn't interested in. I will definitely be back.

If I could give zero stars, I would. I drove here from Huntington, which is a 25- to 30-minute…read moredrive for me. Before I made the trip, I called and asked, "Are you guys buying right now?" I was told over the phone, "Yes, we buy all day until we close at 12 pm." So then I decided to bring my items to sell about two hours later, around 7 pm, only to be told, "Yeah, we don't buy unless my partner is here and he's not today." What a waste of time and energy. The customer service was terrible. I wouldn't recommend coming here unless you're looking to buy some kind of smoking-related device. This is definitely not a serious sneaker store. Save your time and energy, and take your business elsewhere! Would only recommend this store if you like china glass!

I love this store. The clothes are beautiful, prices are good and the staff are wonderful! It's my…read morefavorite clothing store in Newport Beach.

Customer service I would not recommend the store unless you wanna walk out feeling horrible. They…read moreneed to look at some quality employees. I would've given zero stars, but it won't remove the 1.

Love this location and as looking for some sick camo slip ons and they delivered super friendly and…read moregot a killer price on them definitely my go to vans store!!

Kat and Alan helped my husband today find the most comfortable Vans after our dog chewed my…read morehusband's old vans and mine too!!! We had Saint, our Golden Retriever, join us at the store and salivate over all the rubber soles shoes in the store lol !!