If you've seen the O'Grady trucks around San Francisco and wondered about their service, wonder no more. For years, they have been my go-to plumber, and I've recommended them to my entire family. Every single time, we have received incredible service with exceptional results. In a world where true value is hard to find, O'Grady delivers. Their estimates are fair, their work is impeccable, and their recommendations are spot-on. The end result? Free-flowing drains and problem-free plumbing. I can't recommend them enough. If you need a plumber who won't just fix the immediate issue but will offer solutions to prevent it from happening again, this is the company. O'Grady is excellent, their service is amazing, and they have my highest recommendation! read more

Really dangerous people. I was driving my motorcycle in San Francisco and their van was behind me following so close they nearly rear ended me at a stop light. As I drove on they started revving their engine and coming up on me fast and I pulled off to the side hoping to let them by before they ran me over. They swerved to a stop in the middle of the road a mere foot from me blocking me against the curb and rolled down their window to start yelling at me and telling me I should be scared. When they saw me reading the name on their van the driver told me he didn't care and he works for himself, so I assume he's the owner of the business. I would seriously discourage anyone from letting these guys inside their home. read more

The drivers in the vans are really A-Holes. I guess he was upset I got in front of him on the road in SF and then when he drove by me at the stoplight he spit on my car. I use plumbers a lot for my various properties and businesses , but for this reason I'd never use them or recommend them. read more

Guys were compassionate and fast! Not the cheapest but definitely speed and quality. Invoicing took a while and I had to request it but no biggie. read more

I'm writing this review in April 2023 about my two 2014 experiences with O'Grady Plumbing. Why the delay? A marketing firm, apparently commissioned by O'Grady, with the website reviewlead.com keeps sending me emails from an address, reviews AT reviewmgr.com, asking me to give my opinion about this firm. So here goes! Based on my two encounters with O'Grady Plumbing, this is a mixed review, so this is why I decided to assign 3 stars. The positive review [5*]: The first visit was on June 12, 2014, and it involved replacement of a leaky Moen tub valve handle. Service was great on that occasion, and to date, I have had no additional problems with that tub handle. So, I decided to use O'Grady again on October 1, 2014, when a toilet was intermittently making a loud whistling noise after flushing. The negative review [1*]: O'Grady said that the problem causing the toilet whistle was a defective "flapper valve", which they replaced. A few months thereafter, the people living there moved out and no one has been living in that space or using that toilet until January 2023 when I moved into the unit. The loud whistling noise after flushing started immediately in January 2023 and has been continuing ever since. It seems to me that the replacement "flapper valve" should have corrected the post-flushing whistle, particularly since no one has been using the toilet for over 8 years. read more

Simple as unresponsive which is poor customer service. I reached out to O'Grady Plumbing and scheduled an on-site visit for a quote. They sent one of their plumbers who came and took a look at the job and said he would get back to me with a quote. A week went by and nothing. I called them back and spoke to a guy/receptionist to check on the quote and they said he would look into it and get back to me. Once again, i never heard back. The professional approach would've been to say they were not interested in the project and would not be providing a bid. Basic customer service. read more

From the service techs to the owner, dealing with this company is a joke. I very regrettably hired O'Grady to simply look at a leaky faucet. They ended up flooding my kitchen twice over 6 days, damaging my cabinets and floors, and then over-billing me. Afterwards, I spent weeks calling and emailing (if they answer, they tell you to email your concerns so the owner can call you back). Never received a callback or any concern for the damage they caused. When they first looked at the faucet, they said I needed a full replacement which would cost $700. That seemed very steep, but I was concerned about additional water damage and agreed in order to fix it same-day, which the tech said he could. When the work was done, and they called me for my credit card, and I was told the charge was $750. Meanwhile, the plumber Eddy never checked his work. The new faucet leaked as well. (Later, I was first told it was the wrong faucet and then told it was a defective faucet. Not sure which is true.) This new leak ended up flooding the kitchen until we caught it and shut off the water. I had to repeatedly call customer service for days to get a another plumber back out. They never returned a single phone call or followed up. When the new plumber, Brendan, came out, he turned on the water that we had shut-off, didn't tell us he turned it on, and didn't turn it off when he left. This caused the kitchen to flood again. The next day, customer service said they would need to come out again to remove the new faucet, then return it, then rerturn again the next day to replace it. I asked why they can't just pick a new one up first and make a single trip. Customer service groaned and said he would speak with the owner and call me back. On the 6th day, with me calling them every day, they finally installed a working, non-leaky faucet. Afterwards, I started reaching out to ask for a partial refund for the (1) overbilling, and (2) poor service that lead to property damage, and weeks later I received a single email response that said I should be thankful that they didn't bill me for the extra work it took them to come back and replace the broken faucet they installed the first time. That was it. No concern for my property damage. read more

Service tech Tung and partner arrived a few hours after calling and fixed a very stubborn toilet clog with their hydro jet in around 30mins. We have a 5 unit condo and they had to go onto roof to access vent pipe. It was expensive at $1175 but was a third of the price a previous plumbing outfit charged for a similar problem so I rate them highly! Plus the guy in the phone really was Irish ! read more

Never returned my call not 24/7 as indicated. Website says 24/7 and I called in a pinch. read more

I need a new Water-Heater installed both Shawn and Johnathan were nice to speak to they explained and made sure I understood. I received my receipt thru emails. Eddy n his work partner were nice polite and cleaned up afterwards. I had questions and he took his time to explain calmly. I was satisfied and happy. The quote they gave me was the same amount I paid. Great Customer Service and Great Work Thank You O'GRADY read more

Just had amazing plumbing service from O'Grady Plumbing. They were able to promptly get me scheduled on a holiday weekend no less! Brendon was excellent at his job -- very patient, answered all of my questions, and importantly provided excellent service. We experienced a backup in our sewer line; and he came prepared to fix it. Love O'Grady Plumbing and would definitely recommend their services! PS - Apologies if I misspelled Brendon's name read more

Matteo's name was given to us by the store where we bought our Graff shower features. Seems only a handful of plumbers are capable or willing to touch this high end brand. Matteo came to do an initial consultation and suggested how we should move forward. He came back three days later. Not only was he able to shut off the plumbing in our multi-unit building (O'Grady has the license and insurance required by our HOA) but he was able to fix our shower problem within the hour that he originally estimated. Matteo communicated well, was prompt, and very respectful of our place. I feel like we finally found a plumber we could trust. I totally recommend Matteo and O'Grady Plumbing. read more

Jake and Martin from O'Grady plumbing went above and beyond when fixing our toilet in our apartment. It was a two person job and they handled it like pros. There was a pipe that actually had to be removed and replaced, but they also cut the tile around the flooring in order for the toilet to fit properly. Some of this attention to detail is usually overlooked, so I really appreciated it. They did a beautiful job and you can tell they take pride in their workmanship. I don't take these things for granted. It was truly refreshing to have someone come in and really take their time, assess the situation and respect the job that needs to done. They were also kind enough to explain exactly what had to be done. Thank you! read more

I had two plumbing emergencies in the space of two weeks. The first was when the water line to the refrigerator broke, spewing water everywhere until the water was turned off. The second was a flood due to a blocked drain. Both times O'Grady was responsive and sent out Jake, who provided clear explanations, fair estimates, and prompt problem resolution. Prior to these two issues, I have used O'Grady's services to take care of sewer line issues at two other properties. Plumbing fixes are of course expensive and these incidents were no exception. But if I have another plumbing issue, I'll call O'Grady Plumbing. read more

So far, not a pleasant experience. Jake did not show up in the timeframe Linda had given me. Neither one bothered to call and let me know. Tardiness and poor communication is a hard stop for me in terms of gaining my future business. If Jake actually shows up today and does good work I'll modify my review to reflect that. Update: Jake did not end up showing up so Linda sent out Michael the very next day, which happened to be a Saturday. Today (Tuesday) Michael called me and asked for payment. He stated that he was at the unit for a couple of hours and that the cost would be $675. He also said he would like to take payment without sending me an invoice, which I thought was odd. When I called my tenants, They confirmed that Michael was only there for one hour. They also said the work was not too complicated because all he had to do was refit the ring on the toilet and apply caulking. One hour worth of work to reseal my toilet and I was charged $675. The company later offered to drop it when I pointed out the ridiculous fee. Linda mentioned that I was charged the weekend rate even though it was their fault for having to move my appointment to a Saturday. They then dropped the price to $550. Mind you, that's for a single hour of work! When I asked Linda to substantiate it, Her response was that $550 was better than $675. I am willing to pay $300 for the one hour of work. And to be quite honest with you, O'Grady should pay me $$$ for screwing us over the day before and wasting our time waiting for them! Companies like O'Grady give contractors and plumbers a really bad name. I am sure there are reputable companies out there, but I have a hard time believing O'grady is one of them. Or maybe Michael is just a shady employee... In either case I won't be using them again! read more

Jake, who came to our rescue of a backed up sewage line was responsive and quick to diagnose and repair the problem. I would definitely recommend to friends and family O'Grady Plumbing. read more

I've used O'Grady Plumbing for 7 or 8 years. What I've found is, and I highly value (1) they answer the phone when I call (not all plumbers do!) (2) it's easy to schedule someone to come to my apartment in a reasonable time frame (3) I've had several different plumbers over the years - they all know what they're doing and fix the problem correctly - the first time. Plus they're friendly. Today Jake (Jacob) came to fix my "running" toilet. He arrived within the promised 2-hour window. Fixed the problem. Double-checked that there was no additional leak. Cleaned up. Done! I'm very satisfied! read more

Well. They answered the phone call right away when I called. And then at the same time I got an appointment for an estimate. Estimate day came and no one showed during the time frame. I called and was told someone called in sick (understandable). They told me someone would come later, and even asked further about the work we were looking for. We thought they were coming, but they never called back. Maybe they don't need the work, but would have been nice to at least het a call back. I was recommended by Intero Real Estate, but unfortunately I can't recommend this plumber. read more

They were recommended by the landlord to fix or replace a pipe leak. The work seemed like something I could have done myself but I don't have the proper tools to unscrew the old rusted pipe. The guy was working on it for about 1.5 hours, taking his time and going back and forth to his van for tools. Anyhow, the replacement u-pipe is nice and shiny but for $925. I really hate to think they're ripping us off because the cost seemed way too high for what was done. We could have gotten a brand new sink for that much. No invoice for what the charges was provided to me so I'm hoping they actually emailed the landlord with it so I can see why it cost so much. read more

I've worked with Paul on a number of projects and always found him to be both knowledgeable and professional. When I had a Victorian, seemed like there was always something wrong with the old fixtures. Luckily Paul and his team have lots of experience with those think. Thank you! Appreciate the hard work. read more

We have used O'Grady a few times and they are pretty good, especially during covid and in SF. Many contractors are busy and they will set an appointment with you and not follow through or they will not return your calls. I had to call a couple times, but they did come out and fix our issues. The prices are fair, but they do a good job and are honest. We have used them for gas pipe repairs and leaking pipes. They are pretty good for emergencies also. read more

Excellent service! Efficient and did the job well when others cautioned that we needed to redo all the plumbing! read more

If only I could put negative rating..got referred to this company by a neighbor in a condo building which requires certificate of insurance. Figured it would be great service and smooth process. Initial call was great for the next day appointment. COI was sent within hours. I sent lots of pictures and information over emails right after the call to confirm they could do the job- no response. Hoping for the best, i waited for the one-hour appointment. Waited for the whole hour, and nothing. No call or email or any update. I called, and they said the tech was running late and would be here in 30 min. Another hour went by, nothing again, no tech no call no email. Called again, they said tech should have been here. Okay, waited again only to get the tech calling me telling me that he only got this call 45 minutes ago (note, so they called him past my appointment window and now the tech is telling me that he wasted a drive when I wasted my afternoon), and he still needs to look for parking. Our HOA only allows contractor work until 5pm on Saturday so at this point, we are cutting too close, but the tech said it's only a 30-minute job (IF everything goes well). And that's assuming he can find parking in the city on a busy Saturday afternoon quickly. So he is not even taking into the account that if something doesn't work, I would have to either deal with HOA for penalty or deal with another issue with plumbing. I am not sure how to comment. I wasted the whole afternoon waiting and getting empty promises. Completely understand that things happen and you cannot guarantee that things won't go wrong. But a call to update me or to reschedule would have been nice. Unplanned things happen and no one is perfect; however, honesty goes a long way. I am still supposed to get a call back for a rescheduled appointment, and I am not sure I will get one. read more

The company was referred by my utility insurance company when I had an emergency issue of water being backed up into the bathtub. I apologize for forgetting the 2 gentlemen's name that came by to fix the problem since this happened 2 months ago, but they were prompt and very friendly! Their work is extremely professional since I haven't gotten another backup since their repair, but if roots do happen to seep into the pipe once more (since it's a seasonal problem) I'll be sure to ask for O'Grady again!! read more

We have contacted O'Grady repeatedly about work they say they did for a simple shower leak and no one at the office will respond. It's terrible and I would never recommend such a company. read more

As always, the service provided by O'Grady was perfect. Jacob was especially efficient and professional. Thank you!

Plumbers arrived on time and cleared a stubborn kitchen sink clog. When they finished I had them check the drainage in my tub and they found a band-aid that was slowing down the down flow. The technician noticed that my shower head was loose and fixed it without my even asking or charging me extra. This is excellent service and will use this company recommended by my landlord any time I have a plumbing issue. read more

Jake was extremely helpful when I recently had a plumbing problem while staying at a friends house. Jake was courteous, knowledgeable, tidy, friendly and prompt. He fixed the problem quickly and I cannot say enough good things about his service. Thanks again Jake!! read more

I called these guys to unclog a shower drain. Another plumber had been through, attempted to snake, and failed. That other plumber suggested spending $3000 cutting holes in walls and tossing pipes around. O'grady's guy simply snaked the pipe correctly/successfully. Pricing was not cheap but was fair. The one downside is that they no-showed for the first appointment. However, they made up for it by getting things done on a second appointment the next day. read more

These guys have helped us through some complex plumbing jobs. Burst pipes, leaking pipes, mystery leaks. They have always come through for us and their pricing is fair. Due to emergencies they may not always show up exactly on time so be sure to stay in close contact with the main office to get updates. read more

This plumbers know what they are doing. The did a great job installing my water filtration system and connecting it to insta Hot and Cold water dispenser. Paul help me up with the equipment selection. I highly recommend this company! read more

Here I am, a dozen or more years later updating my review, and I've become a loyal fan of O'Grady. They've replaced half a dozen hot water heaters in our building and installed a new bathroom-sink fixture for my neighbor. The scheduler is on top of every detail and works magic getting someone out in record time. They seem to keep staff around for years which means they're doing right by their team while taking care of customers. Trustworthy and knowledgeable- they're also fairly priced. Just a great group of human beings. read more

My wife's workplace had very good experience with O'Grady Plumbing Technician (Matteo) who cleared a kitchen sink drain problem in the Lunch Room recently. I was glad to have Matteo to work on the two problems at home on July 1, 2020. He cleared both the bathroom sink drain and kitchen sink drain problems and kept the areas clean while working on the problems. He also gave me several tips for preventive maintenance. Matteo, Thank you. (My husband asked me to post this review.) read more

O'Grady was quick to come out to snake and scope my downspout pipes for a decent price. They were supposed to return to replace some pipe sections, but stood me up twice with no explanation. After I called several more times, they completely ghosted me. Definitely don't recommend. Very hit and miss service and poor management by the owner. Poor customer service. read more

These guys are a rip off!!! You call them and they say they can't give you any pricing. The guy has to come in your home, scope out the situation, essentially figure out if you're a sucker or not, and give you a price quote based on that. I paid $250 just for the guy to replace a hose and twist the faucet tight! They also don't do invoices because they've had too many people NOT pay - hmmm something tells me that they didn't deserve to be paid. Unfortunately, I wasn't there to get the quote and as I ran in, he had already started the work so I couldn't negotiate. They have a semi-good marketing system going on which prays on the uninformed. They can be there in an hour, but watch out. I would NOT recommend this plumber as they are a classic case of that one company giving the industry a negative reputation. read more

Excellent and reliable service. Friendly , fast as well as reasonable prices. If your landlord won't fix a problem they will. read more

I *highly* recommend these guys! I've had to call them on several occasions for emergency situations (broken, leaking water heater and sewage-flooded garage), and they were able to quickly fit me in to their schedule. Their prices may not be the cheapest, but considering the emergency service they provided, they were more than reasonable. I've found them to be courteous, efficient, clean, and professional. When they replaced my water heater, not only did they wear protective shoe coverings, they also laid down plastic over my stairs and floors on all three stories of my house! The poor guy had to haul a water heater up and down three flights of stairs twice (first one was 2 inches too large to fit through the closet door). Always my first choice when calling a plumber! read more

I'd used these guys in the past and had generally positive experiences, but recently I had a misfire so spectacular and frustrating that I had to call someone else -- and I probably won't go back to O'Grady. I had a problem with my shower, which has separate controls for the hot and cold water. Suddenly, the cold became very touchy and hard to adjust. It went from almost no pressure to blasting nearly instantly, and sometimes wouldn't stay at the level where you thought you'd set it. It seemed likely to be a fairly straightforward problems with the inner workings of the valve -- which I'm reasonably sure was quite old. O'Grady sent a guy over, who spent a couple minutes turning the water on and off and declared that it was just fine, nothing wrong. I tried to explain the problem again -- yes, it turned on and off, but if you're standing in the shower trying to adjust the temp it was near-impossible -- and so he ran the water again for a couple minutes. Finally I had to ask him if we really needed to keep wasting water, given that there's a drought going on. He shut if off, and still didn't seem to have a clue what the issue was. He said something about going into the basement and up into the wall from below -- not possible without cutting a hole in the ceiling of the room downstairs, and not something that made any clear sense anyway -- but he really had no clue, so I sent him on his way. Because of this idiot, I had to live with a barely functioning shower for several more days, as staying home from work isn't something I can always arrange on short notice. Eventually I was able to get another plumber to come out, and in about an hour I had a shower that worked perfectly again. My guess was right: there were a couple old washers inside that were worn and slipping. He simply had to remove the handle, take the innards apart and replace a couple of pieces. So it appears I've found a new plumber (though I won't write a review till I've had at least one more experience). And after this fiasco, O'Grady is off my list. read more

I have previously posted a bad review of Paul. It was based on his unreliabilty when I had stayed at home waiting for a scheduled appointment. He then priced the job without visiting - it was so high I went elsewhere. Paul has called to apologize and to explain the issues he was facing at the time. I accept that. I also found that the other company who are pretty well respected (Angie's List) also refused the job after visiting. So the job obviously sucks! I have scrapped it (under house gas pipe to a fireplace) and I want to remove my eternal damnation of Paul etal. The jobs he has done in the past for me have been well done and yes, I will use him again. read more

I had major work performed by O'Grady in 2006 which for the most part consisted of quality workmanship at a reasonable price. For some reason thereafter I developed a persistent clogging issue from my shower which I could not definitively attribute to their work. The clog could have very likely been unrelated to the prior worked performed. I had contacted O'Grady Thanksgiving week 2013 regarding the issue, and explained our prior work history. The person I spoke with indicated I would be contacted after Thanksgiving. No call was received. I called again a few weeks later reminding the dispatcher of our prior conversation, and that I had yet to be contacted. At this point I insisted they send someone out to deal with the issue. An appointment was set for after Christmas. On the morning of the 24th I then received a call from one of the managers. I remember dealing with him before when the major work was performed back in 2006. He seemed very experienced and competent, and recommended I purchase a hand-snake first in an effort to unclog the drain myself before dispatching a technician after Christmas. It was certainly a reasonable request, and would have saved me time and money had I been able to unclog the drain myself. In the event I was successful I would have relayed the length of the snake extension when unclogging the drain to the manager. This would have allowed us to isolate the issue, and determine whether or not it was associated with prior work performed by O'Grady. Unfortunately I was unsuccessful in my attempt to unclog the drain, and had to resort to setting up another appointment. This time the appointment was set for December 27th. I then received a call 5 minutes before the appointment requesting we reschedule due to one of their technicians being over-extended. At this point I became increasingly agitated, and insisted that they get someone to my home today! I didn't take time off work to have them request an appointment reschedule 5 minutes before the appointment! They said they'd work on getting someone out to my home that day. I hung up the phone sensing there may be a 50% chance of someone arriving. Airing on the side of caution, I decided to reach out to a few Bay Area plumbing companies on Yelp beginning with the highest star ratings. Ace Plumbing and Rooter came up. I spoke with the dispatcher who promised someone would be sent to my home the following day. That was good enough for me, as I was tired of waiting on O'Grady. I cancelled any further scheduling with O'Grady. We'll see how Ace Plumbing diagnoses and resolves the issue. If all goes well with Ace Plumbing, you'll seeing another positive review under their Yelp profile! read more