Great experience with Phil and his crew. They installed 3 Toto washlets at our home and none of them were straightforward. Phil took the time to come out personally and ensure they could be installed. He and his team were also very clear about all of the specific details for sign-off before starting work. Couldn't be happier with how the installs turns out and Phil's communication throughout the process. Highly recommended. read more

I had a Mr Steam shower that was not producing very much steam at all. I called Lutz Plumbing and Edwin came out to diagnose and made recommendations. Two of their others plumbers Dario and Julian came out to make the repairs but that did not solve the problem. I called back to let them know that it was still not working and received a call from Phil within an hour to address the repair issue. Phil said he would order another part and would have someone out to replace at no charge for the part or the visit. Unfortunately the steam unit still did not work correctly. Phil said he talked with Mr Steam and the company sent a number of parts to repair the unit. Unfortunately the new parts did not solve the problem. I then thought about getting a new replacement unit, but Phil said he had some other ideas and would send his technical supervisor Sean out. After Sean's visit the and a followup visit, the steam shower was working like new. It was discovered later that Mr Steam had sent a new updated part that was not compatible with my unit and caused so many of the miss diagnosis. Throughout all this frustrating time Phil remained positive and used all of his resources and knowledge to fix the situation. During one of our many conversation he said, "We will stick with it until fully resolved", and he did. Yes it was a frustrating situation, but Phil and his crew were patient, courtesy, and positive throughout the process. read more

Absolutely thrilled with the service from Lutz Plumbing! They recently provided and installed three Toto toilets in our home, and from start to finish, the experience was nothing short of exceptional. Phil and his team were outstanding--thorough, professional, and clearly masters of their craft. They showed up on time, communicated every step of the process clearly, and left the work areas spotless. When we ran into a scheduling issue on our end, they were gracious and understanding. When I had a gas leak emergency at another property, I called Phil and he sent someone immediately. I am so grateful for their help. It's rare to find a company that combines technical expertise with such a high level of customer service. I'll never use another plumber - Lutz Plumbing is it for me. If I could give 10 stars I would. Highly, highly recommended! read more

Our Kohler smart toilet broke down. Lutz Plumbing is one of the only companies that can actually repair this kind of toilet. We had to follow up with Kohler for the parts etc as our toilet is in warranty. Once the parts arrived Daniel and Riccardo were able to fix the toilet in an hour! Both of them were courteous and conscientious. Once the job was completed they had me test everything to my satisfaction. Thank you Lutz, without you all I was all ready to get rid of this toilet. read more

I first Phillip for an assessment regarding a decision to have installed an electric heat pump water heater. What impressed me with Issac and Phillip they gave me enough information to mot make that expenditure, saving me thousands of dollars. I then engaged Lutz's services to install a 3/4" water pressure regulator and a domestic 5 gallon expansion tank for my water heater tank. Both Lutz employees were outstanding: Issac and Ricardo. They knew their craft; were courteous; stuck with the job until completion; only leaving the work site for additional supplies; and cleaned up the work site before leaving. I highly recommend Lutz for any plumbing needs. If they can't do the job or if it is little or no value to you for them commence a job, they will inform you. Anthony W. read more

Phil is THE BEST. He is honest, patient, knowledgeable. He is the only plumber I will ever use. He is the utmost in professionalism and communication. If Phil ran City Hall, our city would be better run. I cannot speak more highly of him. He intervened personally with our incredibly difficult (this is understatement, btw) downstairs neighbors and convinced them to let us do crucial and necessary plumbing in our unit- the fact that he would do this just shows how skilled he is not only with his trade but with communication. You would be absolutely insane not to use Phil, and I have never said that on Yelp about any other service! I offered to write this review as a thank you for his professionalism. read more

I did not have Lutz do the job, but contacted them about doing the job. The jets in my whirlpool tub were not working,. I contacted Lutz and spoke to Phil. He informed me that they don't normally work on American Standard tubs, however he offered to try to source the part and look at the tub. He was able to locate the correct part. He said he would send someone out for a cost of $190 to see if they could replace the motor, I agreed because no one else offered to look at the job. I was grateful that he was willing to look at the job and could locate the part for an old tub. His man came out and said that it would take at least 6 hours to replace the motor. I thought that was a ludicrous amount of time for the job. I spoke to Phil and he agreed to come out to look at the job. In the mean time I found someone else to do the job. It only took him 1.25 hours. I never had Phil come out to look at the job. Perhaps he would've given a different estimate of the time. Maybe they like to give estimates on the high end to give the outside cost. I give Phil kudos for the effort he made to try to do the job. read more

We have used Lutz plumbing multiple times for all issues Toto. They are always easy to reach and get appointment with. All the service people have been knowledgable. We recently had one unresolved issue after a repair and Phil came over and was able to fix the problem very quickly for us! He did not even charge us for this repair. We will continue to use Lutz for all our Toto related issues. read more

I reached out to Lutz Plumbing in San Francisco, based on web research, to fix my steam spa in Sonoma - no one local was interested. I communicated with Phil and we reached an agreement on what to do and how much it would cost. They sent Edwin Hernandez who knows his stuff and has great people skills, the spa has never worked as well as it does now, including from when it was first installed 10 years ago. Nothing but the highest recommendation for this company! read more

I had a horrible experience with Lutz Plumbing and would stay away from using them. They showed up late and never even fixed my issue. Their owner and customer service are rude and they do crappy work. They are very expensive compared to other plumbers I have used. I have a few other friends that had similar experiences that I wish I spoke to before calling Lutz Plumbing. Be aware and stay clear. Horrible company and service and should not be in business. read more

I am more than happy to give this review. Phil at Lutz Plumbing is the ultimate professional and I couldn't be more happy with the service they provided in the repair of my Kohler Steam Shower unit. In this world where one often feels they have to continually follow up to get any response, Phil and his team were proactive throughout. Phil called me back right away; assessed the issue, got Kohler to honor my warranty, ordered parts and set an appointment-- all within a few days. Being the only Kohler service outfit in the Bay Area, Phil's team had to drive from SF to my place in Santa Cruz, but Isaac could not have been more pleasant and more diligent throughout. Tricky problem solved, Phil followed up the next day to discuss long term maintenance and prevention. I am grateful for the team at Lutz. They're a model from which other service companies should learn. Thank you Phil! read more

Needed 2 new faucets installed. Communicating via email took over a week to get work done Work was great. Plumber was friendly polite explained what he was doing etc. only complaint is how long it took to get responses and a comment that she would call on Monday but didn't call until Wednesday. Again work was great. They came highly recommended from a friend. read more

SenSpa had a number of complex plumbing issues this year that needed to be researched and resolved. We spoke and unsuccessfully attempted to work with several plumbers and boiler companies before we came across Lutz plumbing who came recommended by another spa owner we know. Without going into all the details, Lutz plumbing had to do quite a bit of research and bring in other companies to help us resolve our issues. Additionally we are located in the Presidio on government land and that adds an extra layer of sometimes frustrating bureaucratic red tape. We are finally finished with the big projects and we are so happy with our collaboration with Lutz plumbing. Their communication and responsiveness were stellar and we feel that we have found a company that we can partner with in the future. read more

We recently moved and over the course of a week developed an everlasting relationship with Lutz. The team has consistently gone above and beyond: their customer service is outstanding. The team is highly communicative, transparent, solution oriented, and proactive. They are true experts with a plethora of service certifications and a deep understanding of the latest plumbing technologies (in addition to standard plumbing). All of these things makes Lutz exceptional - every single person we've worked with (from scheduling, to design, to all four different plumbers we've had at our house) has been thoughtful, patient, and incredibly helpful. We cannot recommend Lutz enough. read more

The Lutz Team is fantastic. Great customer service. Will make things right. Go with Phil. He's knowledgeable, transparent and fair.

I love these people! I had an old Victorian I had to get ready to sell and I fortunately I found plumbers who knew what they were doing. Jerry's expertise with old plumbing was huge and Susie picked out the right fixtures. They got the work done fast, maybe high hourly but there is nothing more expensive then someone who doesn't know what they are doing. Thank you read more

I want to say thank you to Lutz Plumbing for the great house call I got. I considered it an emergency that I had a mysterious clogged tub. I kept getting my neighbors slush in my tub and repeatedly kept clogging my drain. With one visit from Phil I been headache free. Phil was a patient and very knowledgeable technician. Nisaa read more

I am the manufacturers representative for Barbara Wilson BARWIL a ENGLISH company that manufactures bath fittings. An end user was having difficulty with a plumber that did not take time to read instructions. LUTZ PLUMBING took control. The parts were shipped and within three days. LUTZ PLUMBING has the Thermostatic valve operating correctly. The customer is delighted with the neatness after LUTZ completed the proper parts sent by the factory. It is important to know that the professional that is recommended have experience as well as knowing that the end user be satisfied. read more

We have a boiler in our home (floor heating and domestic hot water) that had an intermittant problem resulting in our shower turning cold (usually when you had shampoo in your hair). I tried other plumbers but every one just scratched their head.........Lutz to the rescue. The tech (Vern) came out and pinpointed the problem and after 3 years of living with this nightmare, he fixed it. Vern was particularly good at listening to all the things we had tried so he didn't waste time trying those fixes all over again. He took the time to understand our delivery problems and fixed a minor annoyance in addition to the boiler fix, because he listened to what I said. The other 2 plumbers we had tried (and one of them was authorized on this model of boiler) didn't even come close. Thank you Vern and Lutz Plumbing, read more

DO NOT USE THEM!!!! $10k in labor to reinstall newer version of Thermasol steam shower, move drain pipe (demolition was done by our contractor), install new shower valve and fixtures, and adjust heights of a couple of water pipes in a gutted-to-the-stud old shower room with super easy access. They will quickly hyper inflate labor cost by sending in 2 plumbers and charge you wth commute (also for $215 PER HEAD) . Many common negative experiences as other reviewers like Mike K. and Marsha. DO read the negative reviews. Common complaint: OVERPRICED!!! Both Phil and Jerry (Phil's father) comes across as very professional and good communicator but do not be fooled. make sure to have solid estimate of job cost that you can fall back on once you receive their invoice and you are surprised. IF YOU DO GO WITH THEM, make sure you are there checking in-time and out-time, and ask how long they took to commute and keep a tab. Our steam shower was in pool house and they came and left without our checking on them (got fooled by their professional demeanor). Too many issues that kept coming up to list all here but here are few example of incapability of the plumbers and poor customer service: - Soon after they left last day with completed work, we had hot water coming out of steam head non stop even when system was shut off. - the sound system attached to shower head was making interference sound so loud you could not listen to music (you would think they would have tested the system before they leave.) -forgot to install ground wire when the room was down to stud. And only realized the mistake after all the sheetrock and tile was up. If we had not argued about it, they would have charged us again for fixing their own mistake. -Charged our last bill on our credit card for over $3,200 without our authorization even though we had asked them to wait as we had some questions on the invoice. -Total disrespect and patronizing attitude to customers. We were asked by Phil "How many steam units have you installed?" REALLY?!? -They made us spent unnecessary amount of money on contractor's labor by asking us to excavate unnecessary amount on drain area. In the end we had another plumber come and fix the problems. His rate was much lower than Lutz and he was able to do the job by himself (not 2 plumbers). read more

My Kholer smart toilet was in warranty and Lutz Plumbing was selected to fix it. They communicated diligently about having to wait for the parts, which took just a couple of days, and then schedule the visit. Olyon did a good job fixing it, and was very polite and careful with everything in the house. Really appreciate their help read more

Lutz takes the apprehension and guesswork out of calling a plumber. They're transparent in their explanation of scope of work, timely in their responses, and extremely knowledgeable about their craft and products. Throughout the past 30 years Lutz has been our choice for plumbing repairs and updates in our condominium. Most recently they completed bathroom updates that included new shower installation and new toilet. They also just replaced an outdated furnace in our central heating system. In addition to their high quality work, they have their own show room that provides excellent guidance in appropriate product selection. The biggest advantage to this is that the team in the field is well versed in the products available in the showroom allowing for seamless installation when items are being replaced. Pricewise, Lutz might not be the lowest bidders, but for our household, they have been one of the best values in terms of quality workmanship, timely service, and open communication. We plan to keep using them for all our plumbing needs. Please include my family and me in the group of very satisfied customers. read more

just wanted to thank you for working with me. included on the thank you list is sandra, for scheduling, daniel the tech who set everything up and a big thanks to phil who coordinated the job from beginning to end. he was professional, courteous, and showed a lot of concern in getting everything right. daniel was good to work with as he gave me good solutions and advice along with quality work. you were always courteous and helpful which demonstrated that lutz is a top notch choice for this type of work. you're my first choice if i have any steamist work in the future. it's good to know that there are businesses out there who care about their customers. i give you the thumbs up! read more

Why don't more people Yelp plumbers? It can't be for the lack of funny things to say - honestly it could be a gold mine in the right hands. Those hands however, are not mine. I have no funny for Lutz - only LOVE! Here's a little story to explain why: Once upon a time, a lovely young lady named Hannala was leaving her apartment at 6:30 a.m. to go to the hospital for surgery. Right before she left, her mother (who was visiting) rinsed out a coffee cup in the kitchen sink. Water spurted from a pipe IN THE WALL next to the sink! This was awful! Hannala was stressed out! What if that leaky pipe leaked all over her kitchen? What if the water had to be turned off while she was recovering from surgery?! This TOTALLY SUCKS! Hannala called her FABULOUS landlord, who in turn called Lutz Plumbing. Even though they were all booked up, the fantastic people at Lutz did not make Hannala wait for her pipe to get fixed. They called later that day and said they would fix her leaky pipe disaster in between appointments. They were guessing around somewhere in the afternoon - maybe 1:00 to 4:00. At 3:00, Lutz Plumbing called to ask if it was ok for their plumber to come by. "Yes! Yes, PLEASE!" said Hannala. Enter The White Knight or perhaps more accurately, Yuri the Plumber.* What Yuri the Plumber lacked in clear, understandable English he more than made up for in plumbing acumen and kind demeanor. He immediately determined that the pipes in Hannala's circa-1900 building were as old as, well, the building. They were literally rotting away and would have to be replaced DOWN TO THE GROUND LEVEL. This was not a job that could be completed that day. Just as Hannala (in her Vicodin-induced haze) was about to TOTALLY FREAK OUT, Yuri pointed out that he could patch the bad pipe and then come back tomorrow to fix it permanently. This was no ordinary patch job. Hannala's mom washed some dishes. Then she ran the dishwasher. Then she filled the sink and soaked a pan. The pipe did not drip. The next day, Lutz called to ask if Yuri could come by at 10:00 a.m. "Yes please!" said Hannala. Yuri showed up at (you guessed it!) 10:00 a.m. He replaced the old rotted pipe with new, pretty, copper pipe ALL THE WAY DOWN TO THE GROUND. Hannala's kitchen pipes are now as good as new - most likely because they ARE new! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I don't know what Lutz charged my landlord, but she's not the type to throw money around (actually she's really, really thrifty) so I'm going to assume that the cost was reasonable. All I know for certain was that they communicated clearly and frequently, treated me, my mom, my apartment and my time with respect AND Yuri is a god of Plumbing! I HIGHLY recommend them! I should also mention that my parents are landlords of three old rental houses and this is DEFINITELY NOT my first experience with a plumber. I know good plumber from bad plumber and this is absolutely the former. *Not his real name read more

This crew has been to my place a few times, and I won't have them back. 1) fixed a drip in the business end of a faucet but left a quite noticeable leak around the base, that required replacement. Repair, then replace? Seriously what the hell is that? 2) claimed that my furnace could not be relit due to old equipment and tried to sell my landlady a new furnace. A 2nd plumber came out and fixed it in 5 minutes with no replacing of parts. Left me with no heat for nearly a week, and a cold week at that, while they tried to convince my landlady to buy a new furnace that was in no way a true urgency. I therefore cannot stand this company. If you have a similar experience with them, talk to me, we can file a complaint together. read more

I had good experience working with them; they seem honest and sincere. Will definitely use their service in the future.

Lutz Plumbing is stellar. They were so helpful when I realized I could not finish my bathroom remodel on my own. I first met with Susie who was extremely friendly and very patient with me and my 3 year old, whom I had to bring to their showroom. Phil ended up helping with the majority of the furnishings for my bathroom remodel. He immediately and completely understood my style preference and always had great recommendations. The most notable is the amazing medicine cabinet he suggested. I have four kids who are using the new bathroom and the added storage space from the med cabinet is invaluable. Phil also helped locate and deliver items quickly. I frequently needed items ASAP and he did a fantastic job delivering product in a very efficient manner. I highly recommend Lutz Plumbing and I will use them again, without a doubt, in the future. read more

I recently purchased a fancy kitchen faucet from Lutz Plumbing as a anniversary gift for my spouse, I know, quite a gift, but he has always wanted a unit with a detachable sprayer, like the ones you see in school (and prison) cafeterias. Finding the right one was a challenge, the variety of faucets produced is only second to the total number of Beanie Babies every made. After making an appointment, although Lutz does take walk in traffic, Susie assisted me with the various selections. The showroom is small, but there are various catalogs to look through. Susie knew where each of the hose faucets were located, so it did not take too much time to find the right one. It was a little difficult, given that I prefer to see the actual model, rather than looking through catalogs, however, I already had something in mind and quickly made a decision. If you need to see the actual faucet, Home Depot/Lowe's and the other plumbing showrooms near Lutz have larger showrooms, however, service was an issue with the big box retailers and the other showroom around the corner did not install. Susie was always on top on answering email questions and following up. The faucet is now installed and while a follow up service visit was needed to better secure the unit, we are very happy with our experience with Lutz. read more

Our faucet was leaking and Lutz responded to my call with a repair person (Dan) at our house in less than two hours. I was sure I would need a $200 new faucet, but Dan fixed ours in 15 minutes. Great service, fast response. Thanks Lutz. read more

My Noritz tank less water heater was not producing hot water. Unfortunately my regular plumber had a bad back so I called a company that Noritz recommends, Lutz Plumbing. Nice people but they charged $637 and all they had to do was change the igniter assembly. About $20 on Amazon. Of course they had to send two workers out twice, spend a and hour trouble shooting and then come back a few days later to install the part. Of course they charge for drive time from their store $210/hour. Don't waste your money and call someone else. My regular plumber would have charged under $200. read more

What can I say, but Larry is amazing! I haven't been able to use my bath tub since we bought our condo 2 years ago. The previous plumber had tried to fix the diverter and ended up completely stripping the pipe and giving up. My friend recommended Lutz so I took a chance and wow did it pay off. He came the first day but couldn't get a grip on the damned pipe and didn't want to waste my money on him trying when he knew it wouldn't help. So, he took the part we were trying to install and went back to the shop to see if he could find the right tool. He called me later that day to say he thought he found what he needed and could come back tomorrow. He did and it worked!!! After 2 years I know can use my bath tub.....He is so nice and professional. I almost hope i have another plumbing need just so I can see him again. read more

Even though we were told that for installation of a toilet, we would be charged time and materials, it was a shocker for us when we received the invoice one-and-a-half months later. Make sure you get a written estimate of installation costs: how many plumbers are involved, estimate of hours/plumber, and miscellaneous charges. read more

What a 1st class experience. The staff at Lutz plumbing is professional, honest and pays attention to detail. The shower in my master bath needed to be replaced and Susie helped me pick out something sensible yet high quality. She made it elegant and affordable. The plumber that came to install the new shower from Lutz was knowledgeable, fast and clean. Thank you to all the wonderful staff at Lutz plumbing. I feel comfortable recommending all my friends and family to you for 100% of the plumbing needs! read more

To his credit, the president Jerry was helpful and took the time to timely return my phone calls and answer my questions. The worker guy... if I'm being charged by the hour, I expect you to work during that time and not stand there and tell me that you can't fix my problem, for the exact same reason that I told you I was having the problem!! Also, seriously, they charged me $15 for "equipment," which was the snake he used! They reuse those things all the time, seriously, you're charing me for that, on top of the useless hour? read more

I needed to buy a faucet set and get my faucet replaced. I called to find out what time they closed: Me: "Hi - what time do you close?" Lady: "For the showroom?" Me: "Oh! What are the options?" Lady: "Do you want to buy something?" Me: "Well, yes... I need a faucet. But what else is closing?" Lady: "Well, there's the showroom and plumbing services." Me: "Oh, I need to get a faucet replaced so I need both. What time do they close?" Lady: "Plumbing services are at all hours, you have to schedule." Me: "Ok.. so I wanted to get a faucet today, then to get it replaced. What time do you close?" Lady: "Well, there are no more appointments today." Me: "Uhh, ok... well I'll just go somewhere else then." I never did get a time. read more

This was the worst plumbing experience I have ever had. This company gouges, and has no connection to the satisfaction of the customer. It was over a month before all issues were fixed from the original two visits. One plumber was sent out to fix a gas leak identified by PG&E behind a kitchen cabinet. I was informed of the $210 an hour rate plus $100 transportation, even though the home and business are both located in SF. There was also a smaller second job of replacing a bathroom faucet. The plumber began both jobs but said he needed a second man to help him move out the built-in oven and would have to return. A few days later we were informed that the second plumber would also be billed at $210 an hour plus transportation but we had no choice because the jobs were already started. Those two plumbers completed both jobs in 3 1/2 hours, but we were billed for both plumbers at full rate although the second one wasn't busy the entire time. Then it was found that the oven wasn't put back correctly or hooked up to working and three more visits were needed. We were billed full rate for the additional visits although they were for the purpose of correcting errors. The bill was close to $3,000. Four different times I went over the bill details, stating we should only be charged for the first two visits. I never talked with the owner, only the woman who answers the phone. Finally, the woman conveyed that the owner doesn't like all this 'back and forth' and was willing to settle for $2100. I was worn down by this time so agreed. I do not think the company cares about their customers. I might mention that when a different plumber came to hook up the oven the way it should have been done, he was able to get the oven out himself and didn't require a second person to help him. read more

Crooks! Called in to get prices on particular set of bath fixtures. They had the best prices. Spoke to slimy saleswoman woman who acts like she has something better to do. Whatever. I call back later ready to order. I speak to a nice guy confirm the prices and call back with the credit card and I get slimo again. She takes over the order and says she will email me the invoice. She charges the card then emails me at the end of the day. I told her clearly I want to see the itemized prices beforehand. "Sure, sure", she says. I got the email at 530 pm with prices 50% more than originally quoted. I called back right away and she acts all indignant and claims the prices she originally quoted were not in the proper finish (a lie), then she said that it is a good thing I called her right away or there would be a restocking fee. She really tried to pressure me into just buying the items because she already ordered them and tried to convince me I had made a mistake. I know I didn't make a mistake because everyone else selling these fixtures charges less, even in my finish. Better get it in writing if you do business here! And don't deal with SUZY read more

The service was top notch. ADVISORY! be sure to ask what the hourly labor cost is before they start. We were blown away when our bill showed up with charges of $172/hr. Won't plan on using them again - too expensive read more

I am adding to my earlier review (see below) - as a result of this review the owner assures me he has changed his pricing approach - now stating that the part I was seeking is available at $8.80 instead of $18. I would still arm yourself with pricing information from the web site of your plumbing manufacturer before picking up the part locally - but obviously the convenience, speed and lack of shipping cost with getting a part locally counts for a lot. I am improving the number of stars in my review too - as I believe in giving local merchants a chance to fix issues which I feel this one is trying to do. Earlier review "just went here to buy a genuine Kohler part for my Toilet - the part was about $7 on the Kohler web site. They had the part and wanted over $18 for it! I asked why and they said they "flat rate" their parts. I walked out as I consider this a rip off. It's also a really dumb business practice. I travel specially over to get a genuine part rather than a knock-off, walk into a nice showroom and get told they are going to ream me by more than double the part cost. Not only do they get this bad review but now I would never consider going to this showroom to buy more significant bathroom stuff as I felt like they had this attitude to their customers that it was alright to rip them off. I found the part at a nearby genuine Kohler dealer, Ferguson's on 3rd for $6.30" read more

I love their showroom. Susie (I think she is the owner) knows everything about faucets and fixtures. I do not need a designer, just need Susie. Fixing up my East Bay Home, it's worth the drive to come over and talk to her. Without the cost of a designer, I am getting high end stuff at Home Depot prices. Wahoo! read more