I have used 5 Star Plumbing at my home and my rental house. They are great. They arrive in a timely manner and they efficiently do the job. The plumbers are friendly and fast. They always wear booties which I appreciate! read more

Our technician, Javier, is amazing. We had a great experience. He was knowledgeable, listened carefully to our concerns, clearly explained the issue and repair options, treated our home with respect. He communicated well throughout the visit and did excellent work. We would gladly recommend the company and our technician. read more

Saul and Claudia and their technician Javier was "Johnny on the spot"! We located a problem with our kitchen sink leaking. We thought we could easily fix, but was proven wrong. I called this company and Javier was at my home within 30 minutes and the problem was fixed within 1.5 hours. And this involved a trip to the hardware store and back and fixing another, unrelated, plumbing issue. Everyone was friendly, Javier, explained what he was doing and why, and even called a few hours after the job to make sure all was still good. I would highly recommend them. Thank you Five Star Plumbing! read more

Fast, efficient and friendly! I discovered a leak under the kitchen sink and called to see if I could get someone to come out and take a look. Within a couple hours, Santiago showed up. Someone from the office called ahead to let me know he was about 20 minutes out, which was greatly appreciated. Santiago diagnosed the minor issue and had it fixed in no time. I will definitely use them again! read more

Five Star is terrific. They have handled many projects for me and the other owners in my building, from day-to-day plumbing troubleshooting to more complex jobs like installing two tankless hot water heaters, replacing a damaged sewer line under the house, adding plumbing for a new bath, and rerouting water and gas pipes. Saul the owner is friendly, responsive, and super fair, and everyone I've dealt with in the back office or on the ground has been professional, warm, and detail-oriented (special shout-outs to two superstars in particular - Javier and Felipe). This is a great business. read more

Just had Santiago fix a clogged sink. So fast and professional and a really excellent plumber. I appreciate no judgement on why it took so long to get a plumber out! Also, Maribel is so nice in terms of scheduling and getting someone out fast. Thank you for the A+ service! read more

Great rooter and customer service, friendly, fast and reliable. Our technician did a great job

I made an appointment with five star plumbing and after moving things around in my schedule to accommodate the appointment, they never showed up or called! Terrible service read more

I would recommend Five Star Plumbing in a heart beat. I was not getting hot water to reach my shower, and when I called Five Star Plumbing Maribel immediately sent over Javier who was professional and efficient and fixed the broken element in my shower quickly and flawlessly. He also installed a clean water filter under my kitchen sink. So now I can finally take hot showers as well as drink beautifully filtered, clean cold water... Thank you Javier, thank you, Five Star! read more

Excellent all-round! I had a nagging problem over the years in the toilet with the toilet tank not refilling water automatically after flush, and several plumbers have come and gone without entirely solving the problem. In its latest flareup, I hired Five Star Plumbing & Rooter and they identified the problem immediately from the video I sent and fixed the problem effectively and efficiently. The customer service was prompt and very friendly. They will be my "go-to" plumber going forward! read more

Had a kitchen sink clog that I couldn't snake out myself. Called at 8:25 am. Plumber came quickly and was all done less than an hour after I called. Clog was 25 feet down the line. Bravo! Great people and great service. read more

Santiago came out to look at a leaking garbage disposal. He took a look, tightened something up, and fixed the leak. He didn't charge us. Very polite and professional. read more

This company was the best of all seven I interacted with. Javier's calming yet technical expertise and Maribel's eloquent customer service the best! I just needed my dripping tub cartridge to be replaced and was straight given the best and worst scenario as it's been 18 yrs old. I also got my senior discount. If quality and excellence is your priority..FIVE STAR PLUMBING AND ROOTER delivers. read more

I was recommended to five star star by my regular plumber who was out of town. There was a small emergency at my work and we needed to get our sink fixed quickly. They came the same day to give a quote and the next day to fix the sink. They were friendly and curtiois. I would use them again! read more

This contractor abandoned the job site after getting paid, leaving our apartment uninhabitable (no working heat). I say abandoned with full intention of the word - they literally left equipment here and never came back to finish the job. This company was hired to fix a gas leak in our apartment (3 unit house). They worked on the gas leak and found all units were affected - and took three weeks to run new lines to all units. When installing new gas lines they ran one across the ceiling of our room. They failed to seal the hole where the gas line runs up through the ceiling - meaning I can physically see into my upstairs neighbors apartment. The last time they were at the job site I showed them, they snapped a picture, and never returned. This was around week 3 time frame (21ish of 37 days) Overall the work they did for the gas lines passed inspection. However the repair job they did after inspection was pretty terrible. See images of mismatched drywall work, paint, etc. They also took zero precautions in protecting our belongings in the apartment while we were displaced. We came back to find they did not do any basic protective things- like put down any drop cloths on the floor, didn't cover our furniture with plastic, etc and everything was covered in a pretty big layer of drywall dust. The couch they didn't cover was literally brand new purchased 4 days earlier. No drop cloths also meant when they spilled chemicals it stained the hardwood floors permanently. After the gas lines were done we discovered the (gas) furnace to our unit was not working. Repeated calls to them suggested they were hunting for a fix but after no responses that made sense (our landlord said he asked them to buy a new furnace, they said they weren't ordering a new furnace but were looking for a legacy part. Lots of back and forth). We continued to have no heat for multiple weeks until finally, we hired a new plumber who replaced our heater (which they did same day). Overall we were made homeless for 37 days for the gas leak and heat issue, and only after finding a new plumber to fix the heat were we able to move in. It was extremely stressful and we made multiple calls to our landlord and five star directly - and had been given the run around a lot. read more

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Came out in less than 24 hrs after I called. Fixed my kitchen drain. Very respectful of the property and let me know what they found. Would recommend! read more

We have a regularly occurring issue in the building where the main sewer line backs up due to it being offset, but the landlords are older and not professional building manager and rather spend a couple hundred bucks every now and then to root and clear the problem vs several thousand to replace and fix the line. I can't say I blame them, but the problem is that I live on the first floor and am the first to see the issue with my toilet gurgling and stopping right before the garage and alley drains start backing up with sewage. Luckily, the operations manager was super helpful and was able to send someone over the same day because they had a cancellation. Fernando had a calm and cool demeanor, gave a fair estimate, got to work snaking and clearing the backup quickly, and even sprayed back down the sewage in the garage to clean it up afterwards. Easily 5 stars for Five Star. read more

We hire Five Star Plumbing to replace our house trap and sewer. They were able to start and complete the hob within 2 weeks (including inspection). The crew on site was very efficient. And the office staff is nice and responsive. Price was fair as well. read more

Our sewer line backed up in early December, for the third time in five or six years. (Can us property owners who deal with these things so that everyone can have nice trees on the sidewalk get some appreciation?) I had it cleared by a firm with an all-night number, then I got several bids to replace it and fix it for real. Saul from Five Star gave me the clearest proposal at the best price. (I'd have been happy to pay more for the better proposal.) The crew showed up on time and the job was done, inspected and closed in three days as promised, with only about 6 hours' loss of service. The plan was to replace the line without a trench, i.e. cut a hole at each end and ram through a flexible pipe. My line didn't have a trap at the curb and the crew didn't correctly locate it with the detector (the other firms who gave estimates also had that problem), so they had to cut a third hole. Also, I have a small flight of concrete steps up to my side door, a concrete planter box and a big mass of concrete anchoring a moment column all over where the line turned out to be. The trenchless method worked without disturbing all my extra concrete, and even with the extra hole I paid the price on the proposal. The crew found that, as well as the old clay pipes running from the house to the street that they'd come to replace, I had more old clay pipes running under the house from front to back, instead of the cast iron that was usually used under houses, and those old pipes were visibly separating and likely leaking. Saul gave me a separate proposal for fixing that problem, but was happy to complete the original job and let me decide about the additional work later. Saul is a solid SF citizen and fun to talk with (turns out we both have secret rooms in our houses), and the crew was sharp. I'd do only one thing different next time: when I write something fun in the new concrete, I'll use my tool to push the concrete down instead of scratching or cutting, so the little pebbles in the concrete don't break up the lines and I don't get rough raised edges. read more

The only reason is a 3 star and the one is because Dave was very pleasant to work with , did his job and explained everything during the procedure. I had a water leak in my house almost 2 weeks ago that required to cut in to the wall to find the leak . Dave and Soul came the day after Dave already cut one hole in to the sheet rock and couldn't find the leak . After they cut a piece of stucco and found the leak the job was done very quickly , 2 hours in and out . The problem is that Soul promised my wife someone will come over to patch the stucco the next day for additional $300 after I already paid $600 . No one came the next day and no one called . I waited one day and called Soul, he said the guy was busy and will come the next day . No one came and no one called . I waited 2 days and called again! Same answer, same result . So bottom line , customer service is sucks . Eventually I found someone for $150 to fix the stucco. It's been almost 2 weeks. read more

Five Star Plumbing & Rooter - Sheet rock hole . - Plumbing Near Me - San Francisco, California

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So far, so good. I'm looking for a reliable plumber. Five Star's reception person is friendly and proud of her business. Great first impression. Let's see how the service is. They are coming over tomorrow.... To be continued.... read more

Excellent! Five stars for for Five Star Plumbing! Javier did an absolutely incredible job snaking a really difficult clogged drain in our commercial kitchen. He did not give up and got everything flowing again, drain cleared. Javier was very professional, knowledgeable and skilled which I greatly appreciate. I've used Wizard Plumbing for years, but I think I have found a new go-to plumbing company. Even the woman who helped me schedule the appointment was super helpful, courteous and efficient. Thank you Five Star! And thank you Javier! You guys rock! Highly recommended. read more

Santiago came, diagnosed, and fixed the problem. He also explained what he was doing and answered all my questions. He was incredibly knowledgeable, patient, AND he cleaned up! My tub was left cleaner than he found it. I can't recommend him enough! read more

I'm sure this is not the first my garbage disposal went out last night, Contacted my property manager and she got me Five Star plumbing, they came on time and fixed the issue with no problem. I don't have the techs name but thank you Maribel for helping out a fellow plumber. June C read more

Maribel and the 5 Star plumbing team were a delight to work with! I called them and they were on site next day troubleshooting the issue. They were professional, had all the equipment needed, and helped me with my insurance company as well. I'd work with them again any day and they will be the first plumber I call moving forward. read more

Excellent service from Five Star Plumbing to help with a two issues, a drain and a leaking faucet. Arrived on time, did quality work and were friendly. Will use them again. Many thanks! read more

Saul was very responsive, on time, Fernando the tech was very knowledgeable with a qui turnaround, reasonably priced. Would recommend them. We're a property management company and Five Star Plumbing is our go to. read more

Showed within the time slot. Understood the problem. Fixed the problem. Very professional. If there were 10 stars they'd get it!

Great service and friendly staff. We needed our dishwasher looked at since the water wasn't draining properly and these guys were able to provide a quick assessment of exactly what is going wrong. They also provided helpful information about the life cycle of the machine and that we are in need of a new one soon due to its age and the pump going out. We will be contacting them again should we have any issues in the future. Thanks guys! read more

I have so many good things to say about this company.First of all, I have to state that I have already hired many people to fix my clogged toilet but so far this is the only one company that successfully did the job. My toilet got clogged on and off very frequently and no one that I contacted was able to fix it.... Finally I found this company ... I am very pleased to say that the technician was very professional and very highly skilled. He was very friendly and courteous. I highly recommend calling this company if you ever need any help. I guarantee it is worth every penny. read more

We have an old house and had to have a hot water line moved so we could replace our broken dishwasher. I called and they were kind and fast. Fernando arrived the next day, knew exactly what to do and very efficiently got everything done super great, and he was super friendly too. Very happy to have found a great plumber going forward! read more

We have used Five Star for plumbing issues, large and small, and they are terrific! Their business model is all about plumbing expertise and excellent customer service. After the most recent storm we called them and despite how busy they were, they came as quickly as they could. Thank you Javier and Santiago! Five Star is definitley our "go to" for plumbers. Thank you! read more

We had an emergency plumbing issue. I called Five Star Plumbing & Rooter at 7:30am as a first-time customer and Fernando arrived by 9:00am. They were good communicators, regularly giving us updates and breaking down the details so we understood what was happening. We felt very taken care of and confident with their services. I will definitely call them again should I have another issue. read more

We contacted 5 star plumbing the day after moving into our new home. We discovered 2 leaks and a water related past event that we needed repair and investigation on. Adam was the plumber that responded to our request and he was awesome to work with. He identified and fixed both leaks right away. He also was able to help with possible causes of the previous water issue that left some stains but was nothing to be actively concerned about. I would recommend working with Adam for any plumbing issues that you may have. read more

Called them and they sent Fernando out within the time frame they estimated. Fernando was great and explained what needed to be done. Went to work and fixed the issue with my clogged floor drain pipe. Cleaned up everything afterwards and did a great job. read more

% Star sent over a technician, Eze. to install a new garbage disposal for me. He was considerate and professional. He took a look at the unit and was able to fix it . He left me with the tool to use if it got stuck in the future and only charged me the $90 for the visit. Saved me $600 between parts and labor. Would definitely call them back in the future if I had plumbing issues. read more

So helpful and so prompt! We had a slow toilet and got a referral to Five Star Plumbing. The receptionist was available right away -- by phone and by text -- and quickly connected us with a great team who arrived exactly when scheduled and delivered great, thorough, courteous service. Everyone wore masks and booties to keep the house safe and clean too. Highly recommended! read more

Customer Service was awesome! Saul and his team know what they're doing, very knowledgeable.

After a fantastic experience, I now have a new go-to plumbing service!! I easily got a next day appointment for a non-emergency issue. David and Gil showed up right on time, diagnosed the problem, and fixed it on the spot. Both were professional from start to finish, and wore masks as protection against Covid. The price was more than reasonable! I wish I could give them six stars!! Got a plumbing issue? Call Five Star Plumbing!!! read more

Five stars indeed! My property manager had called an unlicensed plumber who got his snake stuck so bad that it couldn't be pulled out by 3 strong men. Saul showed up with 2 guys, and they tried to get the snake out. When they couldn't, they didn't charge me anything. After talking to another plumber who didn't even want to touch the stuck snake, I ended up hiring Saul to replace my clay pipes as Saul sent Brian who came up with a brilliant and innovative way to remove the stuck snake. As you can see in the pictures, it involved tying the stuck snake to a chain and then to a tree in the backyard. It took almost all day between all the trips to get the materials, but it got the snake out. I would highly recommend this team. They're very experienced and know what they're doing. read more

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