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Five Star Plumbing & Rooter

4.9 (95 reviews)
Open 8:00 am - 3:00 pm

Services - Five Star Plumbing & Rooter

Bathtub installation

Bathtub repair

Drain installation

26 More Services

Drain repair

Faucet installation

Faucet repair

Garbage disposal installation

Garbage disposal repair

Gas line installation

Gas line repair

Hot water recirculation pump installation

Hot water recirculation pump repair

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Sewer installation

Sewer repair

Shower installation

Shower repair

Sink installation

Sink repair

Sump pump installation

Sump pump repair

Toilet installation

Toilet repair

Water heater installation

Water heater repair

Water pipe installation

Water pipe repair

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This is the final product of them putting the drywall back up
Katie M.

This contractor abandoned the job site after getting paid, leaving our apartment uninhabitable (no working heat). I say abandoned with full intention of the word - they literally left equipment here and never came back to finish the job. This company was hired to fix a gas leak in our apartment (3 unit house). They worked on the gas leak and found all units were affected - and took three weeks to run new lines to all units. When installing new gas lines they ran one across the ceiling of our room. They failed to seal the hole where the gas line runs up through the ceiling - meaning I can physically see into my upstairs neighbors apartment. The last time they were at the job site I showed them, they snapped a picture, and never returned. This was around week 3 time frame (21ish of 37 days) Overall the work they did for the gas lines passed inspection. However the repair job they did after inspection was pretty terrible. See images of mismatched drywall work, paint, etc. They also took zero precautions in protecting our belongings in the apartment while we were displaced. We came back to find they did not do any basic protective things- like put down any drop cloths on the floor, didn't cover our furniture with plastic, etc and everything was covered in a pretty big layer of drywall dust. The couch they didn't cover was literally brand new purchased 4 days earlier. No drop cloths also meant when they spilled chemicals it stained the hardwood floors permanently. After the gas lines were done we discovered the (gas) furnace to our unit was not working. Repeated calls to them suggested they were hunting for a fix but after no responses that made sense (our landlord said he asked them to buy a new furnace, they said they weren't ordering a new furnace but were looking for a legacy part. Lots of back and forth). We continued to have no heat for multiple weeks until finally, we hired a new plumber who replaced our heater (which they did same day). Overall we were made homeless for 37 days for the gas leak and heat issue, and only after finding a new plumber to fix the heat were we able to move in. It was extremely stressful and we made multiple calls to our landlord and five star directly - and had been given the run around a lot.

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5 days ago

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16 days ago

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2 months ago

Great rooter and customer service, friendly, fast and reliable. Our technician did a great job

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2 months ago

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Claudia V.

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11 months ago

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Claudia V.

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4 months ago

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4 years ago

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2 years ago

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4 years ago

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2 years ago

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Claudia V.

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2 years ago

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Claudia V.

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2 years ago

Showed within the time slot. Understood the problem. Fixed the problem. Very professional. If there were 10 stars they'd get it!

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4 years ago

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6 years ago

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Claudia V.

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4 years ago

Customer Service was awesome! Saul and his team know what they're doing, very knowledgeable.

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3 years ago

Absolutely excellent service. Quick scheduling and Javier was awesome! Really gave me peace of mind!

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7 years ago

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Ask the Community - Five Star Plumbing & Rooter

Review Highlights - Five Star Plumbing & Rooter

Saul was very responsive, on time, Fernando the tech was very knowledgeable with a qui turnaround, reasonably priced.

Mentioned in 37 reviews

Read more highlights

Excalibur Water Heaters - New Navien NWP500-80, best all in one heat pump on the market, and the only all in one with a stainless steel tank!

Excalibur Water Heaters

(511 reviews)

Diamond Heights

Had a fantastic experience working with Excalibur. The pilot light on our water heater went out at…read more9pm and was showing no signs of recovery. Paul responded to our request almost instantly, was at our home at 9am, and we had a functioning water heater with a new pilot assembly by 9:20am. Paul also noticed the exhaust vent wasn't correctly installed by the previous company and fixed it free of charge, which has brought our gas bill down by over 20%! Their service was priced competitively and communication was excellent throughout the process. Most importantly, they truly care. They took what could have been a nerve-wracking process and made it feel effortless.

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

Discount Plumbing Rooter Services - Discount Plumbing Rooter Services

Discount Plumbing Rooter Services

(1.3k reviews)

Noe Valley

Our shower/bath wasn't draining properly. A weekend appointment with Discount Plumbing Rooter was…read moreset up for someone to come by. I received a text from Discount Plumbing Rooter Services the night before, letting me know that they would arrive between 8am-10am the next morning. They even included a photo of the plumbing tech that would be stopping by - as well as a fun fact about them. Knowing that I had firm window of when they would be arriving and who to expect - put me at ease right away. The next day - I received a text alerting me to the plumber's upcoming arrival. Adan G arrived with a big welcoming smile, and with his teenage son in tow. They were so professional and put on disposable shoe covering booties over their feet right away to enter our place. Once inside - they were quick to access the situation and use a large snake device to unclog the blockage. They were so personable throughout the process. I loved learning when talking to both of them, that Adan's son - has been dreaming of becoming a plumber since he was three years old. He was a huge help throughout the process and he would hand tools to his father upon his request. Once finished - they were prompt with cleaning up any pipe residue on the bathtub. It was beautiful to see water easily going down the drain. All three of us looked on with satisfied approval. If you're looking for a reliable, skilled, and friendly plumbing service to help you with a clogged drain or plumbing issue - I highly recommend reaching out to Discount Plumbing Rooter Services. Trust.

Took advantage of my female tenant and went straight to descaling a slow bathroom sink drain and…read moretoilet drain for a whopping $2,788 versus simply snaking the sink and toilet drain for a couple hundred dollars. Then tried to upsell a $11,000 main sewage line replacement. I've been managing properties for 23 years. This is the most egregious charge I've ever seen. I am filing a complaint.

Citywide Plumbing - 100% Satisfaction Guaranteed is what Citywide Plumbing offers

Citywide Plumbing

(196 reviews)

Portola, Excelsior

We can't say enough good things about Johnny from Citywide Plumbing. He handled our whole home…read morerepiping project, and from start to finish he was honest, flexible, trustworthy, and incredibly communicative. Johnny truly treats your home as if it were his own, which gave us so much peace of mind throughout a major project. He seamlessly coordinated a roof drain replacement with our roofer, making the entire process feel effortless on our end. We always knew we were in good hands. Johnny is easy to get in contact with, follows up consistently, and never leaves questions unanswered, his follow through is impeccable. On top of all that, he's just a genuinely kind, professional person and a pleasure to work with. We're so thankful for Johnny and wouldn't hesitate to recommend him to anyone. If you're considering Citywide Plumbing, you'll be lucky to have Johnny on your project.

We had three plumbing tasks to check-off: add a utility sink somewhere in the garage, add a second…read morespigot for the back-half of the yard, and replace the p-trap in the kitchen sink. For all three, Johnny offered options with advantages and disadvantages of each, and let us choose which was best for us. All three tasks were done quickly, and at a high-degree of quality -- and all three were clean after the work. (Actually, he left the floor of the half-bath in the garage where the utility sink ended up *cleaner* than it was when he started!) Absolutely would recommend, and would call Citywide Plumbing again for any new plumbing projects around the house

The Water Heater Guys

The Water Heater Guys

(296 reviews)

Called The Water Heater Guys because last night my tankless water heater stopped working all of a…read moresudden. I spoke with Luigi and he told me how I could possibly take care of the problem on my own by trying a couple of different things. I did what he told me to do and, sure enough, it fixed the problem. What an honest guy and company. I could have easily spent a whole lot of money to have him or someone else come out to fix my problem. I appreciate The Water Heater Guys.

10/10 - Highly Recommended!…read more Our water heater had been giving us problems for quite some time. We originally hired a plumber who claimed to have replaced the broken part, took payment, and assured us everything would be fine. Unfortunately, the issue continued, and we found ourselves relighting the pilot over and over again. Once winter arrived, taking cold showers in the morning became almost unbearable. I finally decided to look for a true water‑heater specialist and came across The Water Heater Guys on Yelp. I called and spoke with Luigi, who was incredibly easy to talk to. He asked for the serial number and immediately knew the model of our unit. After I explained the daily issues my family was dealing with, he told me what he believed the problem was and provided a clear quote. We scheduled an appointment, and Luigi arrived right on time. He instantly identified the issue and repaired everything that needed to be fixed. From that day forward, we've had consistent warm water. It's such a relief to finally have a water heater that works--no more cold showers! I'm truly grateful to Luigi for his professionalism, efficiency, honesty and kindness. Ten stars for The Water Heater Guys! Highly recommended.

Five Star Plumbing & Rooter - plumbing - Updated May 2026

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