VERY UNPROFESSIONAL - Apparently Some Customers Are Not Good Enough
Alansi gave me a verbal estimate for a laundry sink install. It took them over a week and many phone calls to get a final written quote. The final bid said extending the dryer gas line and installing a faucet was suddenly optional work (more $$$), which was not "optional" in person. I called the contractor who agreed the gas line should have been included but not the faucet because we didn't "explicitly" discuss it. I said, umm, of course anyone installing a sink assumes it includes a faucet install! Yes, my issue was drainage but if I'm buying a new utility sink I'd expect a faucet installed and not just an empty tub! Apparently this common sense perspective was unpersuasive and he said the manager would call. An hour later I get an email back (see photos) saying they don't want my business because I'm changing the terms (not true).
I called them back and let's just say it's clear there is something they don't like about me as a customer. It seems to be going around these days. The whole experience was demeaning and very unprofessional. Keep in mind, they didn't come back and say "Hey, it looks like there is some miscommunication about the faucet install. It will cost an additional X to do it." That would've been reasonable. Instead, they just told me to shove off.
From other reviews it looks like they do good work, if they approve of you as a customer. Well I didn't pass the test, so I'll never know. Food for thought when you select your next plumber.
UPDATE: The owner called the next day and left a voicemail hoping I would delete this review. When I didn't, he left his comment below. With regard to his comments.
1-We did not do any work for you.
Yes, that's true - I never said you did. This review is based on your treatment of me as a prospective customer and misleading me on the quote.
2-You did not agree to the contract price.
Yes, you are absolutely right because any normal person getting a sink installed assumes that includes installing a faucet.
3 -you did not want to resolve discrepancy but rather argued how the additional work should have been included in the bid.
See #2 above. Also, I would have loved to resolve the discrepancy but you decided that sinks don't need faucets and I was trying to fleece you. Instead of offering me an updated quote, you just told me to shove it. Good luck to your other customers.
4-You had been rude on the phone and raising you voice.
Well I wasn't happy spending weeks to track you down only to find out that Alansi sinks don't come with faucets and when I raised this issue, you dropped me like a bad habit!
5-you made threats to write bad reviews.
Absolutely because you have horrible customer service and you don't think installing a sink includes a faucet.
Finally, I don't think I'm out of bounds trying to find the best plumber at the lowest price. If it hurts your feelings to discuss/negotiate pricing, perhaps you should find a new line of work. read more