Loved how communicative the team at Genteel Plumbers is. They were able to diagnose and fix the issue I had in the same day! Edgar (the technician) did a great job and provided us with different options for resolution. The prices are a bit steep, but they are professional and do good work. Would definitely recommend. read more

Joan and Daniel came out to snake my sink and install a new pop up assembly for my drain. Joan walked me through the issues and gave me multiple options to resolve the problem at different price points. Daniel had the work done in about an hour and my drain is great now. And if something goes wrong, I'm covered by a 14 day warranty. I recommend Genteel plumbers if you have a larger issue that will require multiple hours to fix, or have a persistent issue and want to benefit from the 14 day warranty to ensure the issue is resolved, but unfortunately I believe their flat-rate structure is not well suited to quicker fixes like the one I needed and that as a result I massively overpaid today. That's on me, I suspected and chose to allow the work to just get it over with, but in the future I will instead reach out to someone advertising an hourly rate for these kinds of issues. read more

Genteel Plumbers was fantastic. I had a major shower leak at my investment property in San Francisco, and they came out quickly, diagnosed the issue, and got it fixed before it turned into an even more expensive problem. Their communication was excellent throughout the entire process, which was especially important since I wasn't on-site. Professional, responsive, and easy to work with. Highly recommend! read more

make it so fast Edgar do it all like professional and they come on time. I really recommend read more

Is anyone else tired of this extortionist game where tradespeople offer a " consultation" for even the most common tasks, set up a meeting, and then hit you with a huge quote with the expectation that you'll accept it rather than take another hour out of your day to schedule with someone else? I need to have a toilet fill valve and flapper replaced and I don't feel like doing it. I'm happy to pay a lot. What I'm not happy to do, is get gamed. I think it's reasonable to ask the hourly rate. If the job ends up being more complicated than expected and taking more time, I'm happy to pay the cost. See Pic below. read more

Genteel Plumbers - Plumbing Near Me - San Francisco, California

Joe is an awesome technician and he did a great job with our sewer lateral cleanout. I would highly recommend working with them.

We needed a new garbage disposal and other plumbing issues fixed. We have used Genteel in the past and always have been happy with their work so we called and they came the same day. Edgar came out and gave us an estimate and we had several options. Edgar was very professional and he didn't pressure us to agree on the most expensive option. He patiently explained the pros and cons of each option and he left the decision up to us. Even though they are a little pricey, we would recommend them. They know their business and of all the issues they have taken care of over the years for us, we are extremely happy with their work. Ask for Edgar, he is extremely nice and he was very patient with all of our questions. read more

Great experience! We called this morning after the kitchen sink stopped draining, and Edgar was out in a matter of hours to fix the issue. He explained our options and took care of the issue. He treated our home with great respect and left it cleaner than when he showed up! Highly recommended. read more

My 80 year old dad needed a new water heater. Installation area has super Easy access, No major replacement of plumbing lines. The water heater he had installed is listed at $900 or less several places online. Genteel came out, drained old heater and installed new heater. Took them 2-3 hours. The tech capped off the "recirculating" line which makes hot water get to the bathroom faster. The charge was $4920 - when my dad told him the water took 3+ minutes to get hot in the upper bathroom the tech charged him $520 to reinstall the recirculating pipe (less than 5 ft of copper and a few press connections (no solder) I have had several water heater replacements in the last few years (I'm a realtor) that were all similar and only cost $2000-$3000 - I get the feeling that Genteel took advantage of an older client. I emailed them to ask their hourly rate and they never responded. $1000 per hour seems pretty opportunistic. read more

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We had someone from Genteel Plumbers come to fix an old shower. They fixed it temporarily and then told us the real fix would be over $15k and we needed to replace the whole shower. We got a second opinion and they replaced the part for under $1k. Update: they refunded us and were very nice. It may have been a mistake / we will see how long the current fix lasts for read more

Edgar does great work and is up front and clear about costs and options. Genteel is always my go to for plumbing work!

Genteel has always been responsive and easy to work with whenever we've needed them (3 times over the past ~5 years, completely different things). We've had Edgar for the past two visits and he explained our options well, then did a prompt and professional job, and left things clean when he finished. read more

My toilette was clogged. I called couple places, Genteel Plumbers could come the fastest. Edgar called me. He was very punctual, professional, honest & did a great job! read more

I had a leak at the base of my toilet. I was able to get an appointment quickly, they kept me updated on the expected time of arrival which really helped me plan my day, explained all of the repair options thoroughly and worked quickly and cleanly. read more

Excellent service from Genteel Plumbing, as usual! We have used Genteel Plumbing for years, and are always completely satisfied with the services provided. Their Technicians are professional, highly skilled, knowledgeable, efficient and tidy. Their Technician, Joan, arrived on-time/early, during our prearranged appointment window. He gave us a fair and reasonable estimate of the services that we requested, along with a detailed explanation of the services that he would be providing. Joan has previously serviced our home, clearing drains, and installing our water heater. He did excellent work then, and we have been more than satisfied with the long lasting results. Today, he returned to change out our bathroom faucets, our downstairs shower head, and the downstairs J-tube. He also changed out the 1/4 shutoff valves for the upstairs and downstairs sinks. During the installation, he found an old galvanized piece of steel pipe feeding our cold water, that was rotting, and replaced it with a clean Brass piece. After finishing all of the installations , he also cleared our downstairs sink drain. Excellent work, excellent Customer Service! We would highly recommend Genteel Plumbers for all of your plumbing needs. Thank you Joan and Genteel Plumbers! You've given our have given us "Peace of Mind", and protection from unnecessary damages and costs. read more

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I have used the same plumber for many years, but then he moved away, so I had to find a new one. I found Genteel plumbers online because they had very good reviews. It was very easy to schedule with them and talk to the company over the phone and also via text message. I found them very responsive, which made it easy to coordinate. Edgar arrived on time, and made the whole process easy and seamless. Often times I think the best service is where you don't have to think about it too much. It just flows really well and that's the experience I had with Edgar. He explained what he had fixed and what may or may not happen if something is not fixable. He also gave me some options on what I could change in the future. I'm really happy with my experience and I'm glad that I have a new plumber to call when something comes up. read more

Joan and Daniel were on time and installed the water heater with great efficiency and expertise.

Joan from GENTEEL Plumbers rebuilt our shower valve and fixed a leak. He was polite, professional, and did excellent work. Highly recommend!

Edgar helped me replace the kitchen faucet. He respect the property & helped me find the leak i was not aware of.

Amazing and efficient service. Edgar came out and was able to fix my problem same day. He was very professional and knowledgeable. Overall they were very communicative. Highly recommend to anyone looking for plumbing repairs. read more

We had used Genteel a few times in our SF property over the years. We know they charge slightly above other plumbers, but we were okay because we thought they did good work at slightly above rate pricing. Responsive and nice folks. Well, this recent visit took a weird turn and unfortunately, it was not satisfactory. My husband called them because of an emergency a few weeks ago. Our upstairs bathroom sink's handle (one of them) broke off and water was shooting up the ceiling. He tried to shut off the shut-off valve under the sink, but it was stuck, so he had to run down and shut off the main to the house. When Genteel came, they did fix the shutoff valve, but they started adding all types of costs that drove the estimate and final bill up to $2550+. The kicker was that they essentially sold us a new faucet for $800+ and because the cost was mounting as additional issues was "continuously being found", my husband put a stop to it and just paid them $2550+ and told them to leave. Long story short, the main issue wasn't fix, but they did fix the shut off valve and other valve knobs. Sorry if I'm putting wrong technical names as I'm not familiar with all their vocabulary. The real issue is we have a new faucet we couldn't even use because they didn't even connect it due to another set of problems they now found in the wall after they connected the faucet. Hmmm. We eventually got another plumber to fix the wall issue and finally connect the use of the faucet at reasonable costs. I feel like Genteel package themselves well and they are no doubt great at what they do, but unfortunately I am appalled by their crazy pricing. Before commencing work, definitely get several quotes before starting work. read more

Spent a bunch of time scheduling a diagnostic visit. Then at the last minute, after the appointment is scheduled they spring on me there's a $149 diagnostic visit fee. Many other plumbers offer free inspections. (Which take 10 minutes btw) don't be fooled by genteel. read more

Are they high end? Yes. Are they skilled? I guess. Are they honest? Well, let's talk about it. The big winter storm in December flooded my bathroom light well since the pipe from the drain was clogged and it caused the water to seep through the walls of my bathroom and garage. I asked them to clear the drain and change the P trap. It happened to be raining at the time. They cleared the drain and put a panel on top of the light well to keep the rain from coming in through the edge of the light well. They went up through the skylight that went up through the inside of the house to the roof which was not very high and pretty safe. So... I get a bill for $5800 to clear a drain and put a temporary panel on the roof which didn't take more than 45 minutes. One hour max. Yes you read that right. I asked them if they were going to change the P trap like I originally asked and the guy at the office with whom I was dealing said oh sure and made it sound like he was doing me a favor to change it. They told me at the beginning when they gave me the outrageous estimate that they could "include" what work was necessary as part the bill. Keep in mind they did not break down the labor or material costs. They only gave me the general estimate. I never worked before with a company that didn't break down the costs. These people sounded unethical to begin with. They did change the P trap but I thought that the total bill was still excessive for the work done. Now dealing with the very weird guy at the office was very discouraging to say the least since he tried to sound polite while justifying the excessive cost involved. Their title "Genteel" does not match what they represent in how they conduct business in my opinion. Their plumbers were polite and professional but dealing with their management is like getting stabbed with a bayonet and a smile. I tried to reason with the weird guy at the office and he tried to convince me that what they charged was reasonable. He said snooty things like "We are a real company" whatever that meant. I guess he was trying to say that overcharging people was somehow justified because they were a 'real company' and were of quality compared to 'other' companies. It goes to show what possible low opinions they had of other plumbing companies. I guess it was my mistake for accepting the terms although I thought the estimate was flexible from their wording of "we will adjust the cost for whatever work will be done or fit the cost to match the estimate" or something along those lines. I don't remember the exact words but it was basically saying that they would adjust the cost is what I understood but since they do not break down costs showing the materials and labor involved it was suspiciously deceptive in my estimation. The weird guy at the office said at one point: "they risked their lives going to the roof because it was raining" and other nonsense that didn't justify the costs. He then later retracted that statement because he knew he was exaggerating. I do not recommend them at all. It's hard to find a decent, honest plumber or electrician or any tradesman or contractor. Maybe I'll stick to the mom and pop types who seem to be more honest. By the way, they used my hose for the roof and then stole my nozzle. Nice work. read more

My water heater was kinda going kaput, so I called Genteel Plumbers about my options. Joe came out to go over details and any potential issues. I ultimately decided to replace the thing, and he and Dan came over to install a new tank, some valves, and ducting. They did a fantastic job. And no hiccups, thank goodness. Very professional and did the job as they described. I've called them before and I think they are very fair and up-front. Genteel Plumbers are good, and I recommend! read more

Well that's a load. PG&E said the job the plumber I hired ($750) "exceeded" their expectations. Your man on the other hand, handed me an appraisal of $9K+. Tell yourself whatever floats your boat. But that's seemed predatory, not terribly trustworthy. But sure, have it your way, you're a 'superior company' offering stellar, affordable quality service. congratulations! read more

Quick to respond, very professional and great to work with. I'd highly recommend Genteel Plumbers. Joe did a great job explaining what work needed to be done. Would definitely hire them again. read more

Joan was great and was clear on the issue and estimate. The job was not an easy one but he was quick and happy doing it. Highly recommend!

Edgar was very knowledgeable, polite and helpful. I would definitely use their service again.

Genteel Plumbers is committed to doing jobs right and to having satisfied customers. I called them to fix some plumbing issues with our clothes washer (both the hot and cold lines were coming from the hot water heater). They sorted out the problem but when they went to turn the main back on, it wouldn't come on. Turns out the main line under the driveway was deteriorating. So they pulled all their available crew to come to our house to do an emergency maintenance line replacement, which involved digging a trench in the driveway. Mind you it's mid-day already and we are leaving for a vacation the next day. They worked as efficiently as they could to get everything finished and just before dark (probably 8pm since this was early July) they drove away. I was so impressed with their workmanship and dedication to getting the job done on our deadline. However, the speed with which they had to work meant that they couldn't put much time and attention to the driveway repair. So I mentioned a few months later that I wasn't happy with the driveway and they agreed that it wasn't their best work. I said it wasn't urgent so anytime they could come repair it would be great. Then early this week they called and said they would repair the driveway. Two days of work later it looks brand new. I will use Genteel Plumbers for all of my plumbing needs in the future. I've never experienced a company so committed to customer satisfaction and all around they are incredibly kind, skilled, and quality people. read more

Genteel and Joan, specifically, were fantastic. It was a seamless process from the start with clear text communication and updates, all the way through the service where Joan went above and beyond to complete a full bathroom sink and kitchen garbage disposal repair. Highly recommended! read more

very responsive and quick service. price was much higher than i expected but i wasn't able to shop around so i don't know if the price was fair. read more

Genteel Plumbers were wonderful! We called them for a plumbing emergency with our only shower. On time, well priced, and thorough. I would hire them again any day! read more

Joe came out the replace the garbage disposal and found that the pipe was corroded at the base of the wall and floor. So he had to brake thru the floor and replace the pipe that runs under the house. Lucky Genteel had extra plumbers to help out. Daniel and Heron came to help finish this huge job on the same day. I've used Genteel in the past and will continue to call them in the future. read more

Daniel and Edgar did a great job replacing my hot water heater and explaining the warranty options and services covered under that warranty that Genteel Plumbing provides. The job is neat and clean. read more

Not recommending this company. Most of us need a plumber to be up front and trustworthy because we have a leak and need the problem solved. Daniel came out and said with great confidence that my soaked bathroom floor indicated the leak was coming from a leaking wax seal and their standard rate to replace is $694 (very high for less than an hour's work). After completing the work he proceeded to, in his words, "thoroughly inspect everything" to be sure the leak was resolved. He quickly found a very slow leak coming from the toilet shut-off valve, so for $300 more he could fix that. He said he hadn't checked that before replacing the wax ring because it was shut off when he arrived. Is this what a knowledgeable or trustworthy plumber does or says? read more

Jo was amazing, very professional and considerate! He listened to our plumbing problems and resolved it on the spot! I would highly recommend him to anyone who has emergency plumbing issues, he's your go-to guy! read more

Fast Response Quality work Will definitely use again. Great Value for work they performed

Diagnosed the problem at no cost, presented options and pricing before beginning, and performed quality work. Technicians were professional, friendly and very neat. read more

Great service from Edgar. Quick and easy and successful. Same day fix and no more leaking

This is an amazing company, they go above and beyond for their customers. I had a huge back up in my garage, they were there within 30 minutes and within two hours everything was clear. I will recommend them to all my friends and family. read more