Bought my daughter a VW Beetle and we had great service all the way through the process! HIGHLY…read morerecommend!

I am a father and husband... and I bought my 19-year old daughter's very FIRST car from Robert…read moreFrancis (owner) and Jeffrey (salesman) from AUTO CITY STL! Our experience was WONDERFUL for all of the following reasons below: 1. Robert & Jeffrey were extremely attentive to us from the very first second we arrived the car lot, and drove away with the car I bought on October 21st, 2017!! 2. The car lot itself and display of cars for sale are neatly arranged for easy viewing and accessibility. 3. During my negotiations with Robert... it was a pleasant and easy transition and experience. 4. The used car I bought needed some minor repairs... and it was Robert (the owner) who responded to my concerns, and made good with the repairs in less than 2-days!! 5. Robert Francis (the owner), Jefferey (my salesman) and Robert's son (Robert Francis JR.) worked above and beyond to catered to my needs and answered all my questions with finesse and solid product knowledge. *I'M VERY IMPRESSED WITH THESE GENTLEMEN & AUTO CITY STL* Sincerely, Anthony Woodson (Customer For Life)

My wife and I recently had an exceptional car-buying experience as a result of Wade Sandrell, our…read moresalesperson who exemplifies what customer service should be at a top-notch level. It was pleasure of purchasing our new high-end Toyota hybrid from Jay Wolfe Toyota, and we can say without hesitation that this was an exceptional experience from beginning to end. What truly distinguished this purchase was the professionalism, character, attentiveness, and genuine care demonstrated by our salesperson, Wade Sandrell. From the moment my wife and I walked into the dealership, Wade Sandrell consistently gave us his undivided attention, patience, and personal commitment. That level of attentiveness continued throughout the entire process, including the approximately four-month wait while our high-end hybrid Toyota was being manufactured at a Toyota production facility. Of course anyone who has ordered a highly sought-after vehicle understands that waiting several months can create uncertainty and anticipation. Wade remained engaged, communicative, professional, and reassuring throughout that entire period. What impressed us most, however, was that Wade's excellence went far beyond simply selling us a vehicle. His genuine way of being, personal values, integrity, character, and commitment to his customers were evident throughout our entire experience. He wasn't simply focused on completing a transaction. He focused on building a relationship, understanding our expectations, answering our questions, paying attention to the smallest details, and making certain that we felt valued every step of the way; that distinction mattered. In fact, Wade Sandrell made the difference in our decision to spend our money at Jay Wolfe Toyota rather than returning to the Lexus or Mercedes-Benz dealerships we have purchased from in the past. When customers have options and especially when they are considering premium and luxury brands, the experience surrounding the purchase can be just as important as the vehicle itself based on our interactions. Wade, on behalf of the Jay Wolfe Toyota dealership earned our business through trust, professionalism, and genuine customer care. His personable approach, attention to detail, responsiveness, patience, and ability to establish a meaningful customer relationship were truly outstanding. He demonstrated that exceptional salesmanship isn't about applying pressure or simply closing a deal. It is about listening, understanding, communicating, serving, and building trust. From a customer's perspective, Wade Sandrell is a model for what a vehicle salesperson should aspire to be and emulate. He represents the type of employee every dealership should want representing its brand. We would also like to extend our sincere appreciation to the Finance Director at Jay Wolfe Toyota. The finance portion of purchasing a new vehicle was thorough, but it was not complicated or stressful, and the entire process was handled with exceptional professionalism and precision. The financial requirements were seamless, organized, transparent, and efficient, helping ensure that the purchase of our new vehicle proceeded smoothly from beginning to completion. My wife and I also appreciated the information and guidance regarding preventative maintenance and available options designed to help us keep our new vehicle in pristine condition, dependable operation, and long-term operational readiness with a high regards for safety. Such level of follow-through reinforced our confidence that our relationship with the Jay Wolfe Toyota dealership extends well beyond the day we drove our new vehicle off the lot. We are immensely appreciative of the dealership owner, our salesperson, Wade Sandrell, the finance director, and the entire Jay Wolfe Toyota organization for the exceptional new vehicle purchasing experience and leadership demonstrated. If you are considering purchasing a Toyota, we highly recommend giving Jay Wolfe Toyota an opportunity to earn your Our five-star rating is easy to give and thoroughly desIerved.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

From the start, this dealership made the buying process a breeze. I spent several months exploring…read moremy options for a Lincoln, and the sales and service team answered every question we had--patiently and thoroughly--each time we visited. There was never any pressure to buy, just great service. My wife's last two vehicles were a Lexus and a Mercedes ML, so we were looking for true luxury. After test driving two models, we knew we made the right choice with the 2026 Nautilus. The dealership was even willing to dealer-trade for the white exterior and interior combination we wanted, and as expected, they had it here in just a few days. The follow-up after our purchase exceeded expectations as well. Special appreciation to Terry Overkamp and Nathan for making the entire experience outstanding. I know my wife will truly enjoy her new Lincoln. I will too. GS

My wife took our 2021 Nautilus to their service department for a recall engine valve test. She is…read morenot the type to complain at all but when she returned from the appointment, she was furious at the rudeness and dismissive attitude of the service person she had to deal with. This is how Lincoln hopes to improve its position in the competitive arena of luxury car ownership/service experience? No excuse.

The Car buying experience at Bo was great. I already had my used car picked out. Charles help me…read morethrough to get the car I wanted. If I had to do it all over again I am calling Charles at Bo to buy my next car.

Very atypical car buying experience. That is to say, pleasant, helpful, and straightforward..read more

Worked with Scott K on getting my Toyota Crown. Great experience overall. Scott responded to me…read morequickly, made time for me on the weekend to drive down from Chicago, and even offered to facetime and show me the car so I didn't drive five hours for nothing. Super clean car they imported, and still running like a top one year later. Nothing but preventative maintenance was done to the car, never had to fix something that broke. About a year late on this review, but I'd buy from them again. That Nissan Cima looks tempting

I had the worst experience ever by purchasing my 2012 minivan from this place just because of the…read moresalesman he's very mean he's not friendly and he just make you feel that he want to take your money and kick you out of his office even if you just stop after you bought your car to say hi and start a new relationship with this dealer for you next car purchasing he looks surprised he look not happy to see you again and he just want you to leave. I don't recommend this place for anybody just because of the salesman who is really building a bad reputation about this place I feel sorry that I bought my car from there and I gave them my money but mistake happened once

We drove from Cincinnati to Saint Charles to buy a new car- they gave us a great deal and…read moreeverything went smooth,

The sales experience about a year ago in 2025 was very good. Inventory, price and knowledge and…read moredelivery were notable positives and fulfilled the 'luxury brand' experience. Over the last month however it has become apparent that the service side of this dealership and the Genesis brand are not functioning at an acceptable level. My car had a mechanical failure (fuel pump failure) - Genesis roadside assist took almost 4 hours to get a tow truck to me late at night in a downtown St. Louis parking lot with 90º+ night time temperatures, and the dealership took days to diagnose the problem (that i was able to diagnose on google while waiting for the tow truck). Then they didn't have any loaner cars available so i was without transportation for those days. Next, they wanted me to somehow come to to the dealership to pick up the car because they "don't have enough cars or drivers". They were finally able to deliver the car back to me after a further day's delay and i immediately discovered that they had damaged the interior of the rear of the vehicle. A repair was promised and scheduled (only after i repeatedly called in to get an update). Today, the pick up appointment for the repair was completely missed and they don't know how it happened (appointment was confirmed last night by one of their staff) and is now rescheduled into next week... still no loaner cars to leave with me - we will see if they actually show up this time. I and my friends and family have had the 'luxury brand' experience with BMW, Lexus, Audi, Jaguar and Mercedes, and they would never have let the customer experience get this bad at the brand, dealership or service department level. I actually really enjoy the car, but the brand experience is a real failure. Maybe this level of service is the new normal - if that's the case, save your money and buy a Chevy or a VW... or at least wait another year or 2 to give Genesis and Genesis of St. Charles a chance to grow into the kind of experience they promise.