Candor lacks so badly it borders on questionable honesty. Rated 1-star because zero stars was not…read moreselectable. Service department was a bright spot, 3/5 stars.

Dishonest. Bait and switch. Avoid! Responded to email…read moresolicitation for Travers to by my vehicle. Received confirmation in writing (text message from sales rep who I spoke to on the phone also) of a range for value of the vehicle pending their inspection. It unfortunately lost a $10 relay in their parking lot during inspection causing a temporary starting issue but that was promptly addressed and the vehicle subsequently ran great. They made a final-offer $1800 below the low end of the range *committed in writing* (text message) but couldn't tell me anything wrong with the vehicle and would not honor their commitment. This was a 1.5 hour drive each way. Don't waste your time and effort on a dealership that practices dishonest sales like this.

Our salesman Robert Langro was phenomenal. Very professional, dedicated, transparent and friendly…read more Knowledgeable of his job and handle business with ease. He made my sister and I feel like our opinion and feedback mattered. Other staff were friendly and knowledgeable as well. Building was well lit, clean and clear of clutter. Plenty of vehicles in inventory. Jeep Wrangler was my sister choice of vehicle it did not disappoint. She did get approved and for a cute send off gift she got a cute duck to put on her windshield yay. Thank you to Robert/ Jim and all other staff who assisted in this sale.

They broke something and then charged me to fix it, and fixed something that did not need to be…read morefixed.

Steve Wallace was amazing! I came into sell my car, later purchase a van in a few weeks. The…read moreprocess was easy and smooth. Highly recommend going in and asking for Steve Wallace to help with your buy or purchase.

They sold me a lemon. The car stops when you use the air conditioning. I advised the dealership of…read moremy issue. Sometimes it would just randomly shut off. Which is scary. I love very far from the dealership so I was afraid to drive it to o'fallon. They didn't help with correcting the issue. Because of their resistance to assist I took it to Nissan and they couldn't figure out what was wrong but still charged 250/hourly. Don't waste your time or money here! They're scam artists seriously. They sell lemons just to get cars off the lot then don't answer the phone when you call

All around great experiences with Lou Fusz Subaru in O'Fallon! From purchasing my new Subaru in…read more2024 and dealing with the sales team to having it serviced through the service department, all of my interactions have been positive. Never felt pressured by either and have always felt valued as a customer. The new facility is beautiful and very modern. The waiting area is big with comfortable seating and several amenities. Even the bathrooms are clean and modern. I will continue to purchase and have my Subarus serviced at Lou Fusz Subaru in O'Fallon.

Our experience with Joe G & Lou Fusz Subaru in O'Fallon is fabulous…read more plus, plus! Joe's patience, experience and knowledge tops the charts! and is second to his ability to take extremely good care of your needs in purchasing a fabulous Subaru! Both are the BEST!

So my review is pending because I'm still without the car I bought last Saturday 8/24... I'm on my…read moresecond loaner car. With that being said, if it wasn't for my salesperson Allisha, I would've already taken my old car back and found something else somewhere else. If she ever leaves I absolutely demand to know where she goes! She's very laid back, not pushy at all and let me wander around like I intended. She's every bit as knowledgeable as the men and did not ambush me!! She really does go above the usual salespeople expectations, she saved me from driving away with my trunk still leaking. Honestly, when I pulled into the pre-owned lot and a guy IMMEDIATELY came outside BEFORE I EVEN GOT OUT OF MY CAR to ambush me..I backed out and drove to the new lot and walked down to the pre-owned lot. I would like to look at what you even have before we talk about negotiations, is that strange? ‍ Now I'm struggling to get the car I originally bought fixed.. The trunk leaks BAD! Had my car smelling of strong mildew in 24 hrs.. They sent it to the body shop last Monday to be "fixed" and when they got it back Friday Allisha decided to double-check and water test the trunk (thank goodness).. STILL LEAKS JUST AS BAD! So now I'm another week without my car and at this point can't even remember what my car was like... I'll update next weekend when I hopefully get my car back.

Horrific service department! BEWARE! I called to schedule…read morean appointment on July 17th that I would be dropping off my truck on July 20th. I dropped off my truck late that evening. No word for a week, so I called to see what the status is and they told me they never had me down for an appointment. Off to great start, right? I was willing to overlook this issue and proceeded to tell them my two major issues. 1. When my truck is off and hooked up to a trailer the trailer lights stay on. 2. When I shift into park and turn off my truck, the radio stays on and a light comes on "shift into park" Now..... Run around I got..... Several days (47) in total. This guy is sick, or we are waiting on parts, or we don't know how to fix it, waiting for GM engineering, vacation, and on and on. Finally got the call my truck is done! Mind you I've been paying for a rental call this entire time. I pay the $8,800 and head home. The next morning I test it on a trailer, PROBLEM STILL THERE! I turn my truck off, PROBLEM STILL THERE! I call and the service manager won't talk with me! I have a very detailed email chain with Kyle W. STAY AWAY FROM THESE LIARS AND THEIVES!

Absolutely worst experience ever I purchased a car from a customer that ran and drove who had a…read morelien through insta credit auto mart Arnold! I had an appt there to have the gps box removed I towed the vehicle there because of bad plates and a slight cooling leak my appt was at 9am I pulled the car off the tow bed and infront of the service bay I saw the mechanic that was working on the car handed him the key he drove the car away I sat there for 3 hours waiting in the lobby finally after 3 updates the manager stated that the car would not run because the key was bad! The key was fine when I gave it to him the manager said it was a bad key but when I talked to the tech he told me the car wouldn't start after he took the box off then they key problem happened after words! So long story short they damaged the vehicle after they removed the gps box cut off unit then lies and tried to cover it up by breaking the key! Then after I confronted them about it he told me the car never ran or drove and why did I tow it up there I guess the car magically teleported from the tow truck to the bay absolute scam artist! I have the car now with a partner shop to see what wires they messed up taking the gps unit off absolutely avoid this place like Covid predatory scam artists! I will updates when I find out the cause of the no start! Y'all messed with the wrong one I will do everything in my power to expose this disgusting dealer that preys on people with credit issues or no credit!

I'm buying a used car for the first time with help from my Dad. We didn't end up buying a car here…read more Simply because they didn't have a model I was interested in. However, Mike was extremely helpful even after realizing we weren't buying. He went above and beyond answering questions and offering tips for what to look for with buying. He even shared some of his experience working in the auto industry. Great guy! Enjoyed talking with him.

I have purchased multiple vehicles from Tony at Mattern. I can't say enough nice things about my…read moreexperiences with him. He has gone above and beyond on every occasion. Great vehicles at great prices. I will definitely be returning to him for future purchases.

Mattern Automotive is a wonderful establishment, and they do great business. Buying used cars these…read moredays can be a difficult situation but Tony made the whole buying experience seamless. Excellent dealership, with great salesman and vehicles.

DO NOT BUY CARS FROM HUBLER IN O'FALLONMISSOURI!!! THEY GIVE THE RUN AROUND, AND DONT GIVE U THE…read moreTITLE, AFTER U SIGN IT!!! ALSO...ignore the hubler response below to this, they're just "Trying" to cover their tracks. Don't believe me then read other reviews on hubler. Or just email me jeffreywright825@yahoo.com, I'll b more than happy to explain and save u the headache.

Will not negotiate. Tried to sell me an Escalade that didn't have AC. I was offering 1500 less than…read morethe asking price due to having a cracked touchscreen for the air controls and all wheels being destroyed with road rash. tried to tell me to fix ac at the price I was offering. I walked out... i don't know why they even had it on the lot for sale if it's not ready to go. Salesman was a D B A G

Imagine driving cross country in your 2006 Jeep Wrangler from Colorado on your way to drop your son…read moreoff at College in Virginia (Go Liberty U!)...and you break down not once but twice! The second was literally .6 miles from Century! We limped it over, my son detailed what was happening, and the guys at Century we're unbelievable! They sent two techs and the service manager out to see what was going on! I think they sensed our desperation as school and an important business connection were at stake! They brought it in, diagnosed the problem, drove to get parts they didn't have in stock and went to work! ALL on a Friday afternoon! 4 hours later the Jeep was as good as new!! They were incredible!! We were treated to great conversation and Mid-Western Values along the way! We are so thankful for their level of responsiveness and genuine concern!! I have owned 5 Jeeps in my life but have never been treated like this by a local dealership! We thank God for you! If I can, I will come back here to buy my next Jeep! And I mean that! Thank you to Justin Hogue, Frank Mock, Kevin Mock and Craig Johnson and the entire Century Family!

They tried to charge me a fee for a debit card. No damn way you thieving bastards! Banks only…read morecharge a fee for credit.