On Saturday I purchased a 2021 Subaru Crosstrek Sport at this location with the help of Ed Gerardo. He was super informative, he was very patient with all of our questions, and really helpful with the process of buying a car for the first time. We even stayed past closing time to finish up the process/paperwork and he didn't make us feel rushed at all. He even stood out in the cold to show us all the features of the car after we had bought it without complaining once. Thank you so much Ed for making the first time buying a car such a great experience. Highly recommend!! Also, they were very careful with Covid. Had masks on the whole time, inside and outside. Felt very safe. read more

Wow, I cannot say enough about how wonderful it was to work with Annie Thompson at Dean Team Subaru! Patient, kind, informative, quick to respond, great communication and overall just a very nice human. We will certainly be bringing our car back to this dealership for future service. Thank you Annie and Dean Team Subaru! read more

Unfortunately they are in the business of deceit and price gouging. They don't understand the proper maintenance for a transmission and tried to quote me at literally double of what is fair. $1150 for a pan drop transmission service is insane. They tried to do a flush on a transmission that specifically calls for a pan drop, NEVER a flush. They don't know what they're talking about, they're intimidated by women who have done their research, and will outrageously inflate the price to punish you for wanting to do the correct service. Avoid these fools like the plague. read more

Great experience leasing a new Forester. Shawn was very patient and helpful. The whole team is fantastic.

Kudos to Dean Team Subaru. They went to bat for me. My 2020 Subaru Forester had just over 40,000 miles when the air conditioning went out. Turns out it was the compressor which does many things. This should not happen to a five year old car with 40,000 miles. To further the story, when the compressor died it spewed filings all over the condenser killing it. I am guessing that the compressor was faulty to begin with. Both the service rep and the Service manager made several calls to Subaru corporate to get them to pay for repairs and they were successful. I appreciate their great efforts, read more

Went to look a few days ago. Liked that they appear to be locally owned and had a decent selection. Car and salesman were fine and wondered about pricing. All one has to do today to find fair pricing is get online and that's what I did. Asked them if they'd meet competitors price and they said nope. I'll go elsewhere then. They do NOT have competitive pricing at all. I'm not talking a hundred bucks here-I'm talking over a thousand plus dollars that you can save. Go elsewhere and find a dealer who wants and appreciates your money and your business! read more

Dean Team Subaru - Used Car Dealers Near Me - Ballwin, Missouri

The service and staff at this location are exemplary. I could not have asked for a smoother service experience for my Subaru. Everyone at the service desk was friendly and efficient. Communication updates were timely and clear. I have found my go-to service center for my family vehicles. read more

I really dread having to take my car anywhere because I feel like I always get a really intense salesman pitch and I usually say no and then get uncomfortable because people will push. BUT! That's not the case here. I went in for something quick and was able to get an appointment on Sunday for Monday. I showed up, checked in, and then went to the nice waiting area. Before I even really got settled into my work, they had resolved the issue! When I need to get my car serviced, I will definitely return here. read more

Unfortunately, despite multiple attempts - consistently bad experiences with service. Service advisors were regularly rude and abrasive when asked simple questions, and on multiple occasions, directly lied when asked questions over the phone. A specific example is for a service that was planned to take multiple days, I had asked multiple times when scheduling and on the phone 3 days before the appointment to confirm a loaner vehicle would be available to use, and was told yes every time. At the time of the drop-off, I was told that no loaner vehicle was available and that the service advisor who told me it would be available "shouldn't have said that". I'll not be returning to this (or any Dean Team) location, and I advise other Volkswagen owners to beware their service department and the things they say. read more

Booked the appointment online 2 weeks ago, drop the car Tuesday as it scheduled. On wednesday, called and texts for check in , no one answered the phone and returned texts message. Stopped by , told us the car will not be ready till Thursday . If the service department is so booked why took on more customers? At the same time there are people working in the dealer shop just sitting around ? Quite disappointing. read more

DTS is the kind of place you'd like to buy a car. On the sales side, I thought our salesperson Mark was outstanding three years ago in helping secure the exact Forester Therese H. wanted, just right in model and color, every feature and accessory she could have possibly wanted, but not the turbocharging, which she didn't want. Competitively priced too. On the service side, yes, it's expensive, which is sort of the business model with dealer service.That's just the way it is, and hopefully the quality lives up to the price. The online scheduling feature is convenient, and the waiting room a nice place, though not quite as hospitable now during Covid-19. It's quite a long drive for me to visit here, but I usually combine service with shopping along the way, so it works out all right for now. read more

Purchasing the car was just fine but the fact that they didn't give me or send me the title for the Forester I purchased is inexcuseable. I've reached out numerous times to no avail. Also, the nasty email I received from the salesman because I did not leave a review is just plain childish. I will not be purchasing anything from them (cars, service, oil, etc.) unless they can rectify the situation. read more

Talked to Sam Goevert today. Absolutely stress free experience. Had a lot of knowledge about the car I exactly wanted. I'm liking a car from a competitor slightly better but seriously considering going Subaru just because of the amazing experience. read more

I have been charged over 4 times for Subaru servicing. Each time, nothing was done- dirty oil, leaves in air filter and air taken out of tires. I complained 2x and each time the manager laughed at me and refused to check anything I complained about. I know what dirty engine oil looks like- he said there is no way to tell. I was told: don't come here if you don't like our work. Thanks, Racist Employees of Dean Team. You're right, I'm not coming back. You are welcome. read more

We have had two bad experiences at this dealership. The first was enough to keep us away for years. The second was forced because it was the place I needed to go to for an update on my computer in my Volkswagen. That was free so I thought it was fine- they couldn't cheat me right? When I came back to get my car they warned me and said the mechanic said "I don't feel right letting you even drive this car away because the break drums are so bad it's dangerous". I told them I had a master mechanic and I would drive it over to him to check it out. He took photos of the drums that were just fine. I drove back to Dean Team and asked to talk to Mr. Dean. I showed him the photos first and he said they were brake drums that looked just fine. Then I told him his mechanic told me he didn't even want me to drive off the lot because they were so bad. He said he would look into it. He called me about a half hour later and said he stood by his master mechanic. A man who runs this company and he "stood by his mechanic" when he told me himself by looking at the photos of these drums they were perfectly fine. I don't want anyone else to be cheated. This happened on 12/30/2019. read more

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Literally the worst experience at a car dealership in my life. Bought a car with warranty. Should've been a free oil change. They charged me $115. Took FIVE pretty much six hours to "change the oil" gave me my car back dirty. Will never be back nor recommend to ANYONE. read more

Would never recommend this dealership...very bad experience & I had friends who've said the same & I should of taken their word for it & gone elsewhere. I truly felt as though they cared more about making a sale then the customer & what's best for them. Don't waste your time-shop elsewhere read more

Don't bother making an appointment. Been over 30 minutes and they still not have pulled my car in for a quick oil change. And they wonder why they lose business to quick oil change places. The service advisor who took my information was nice enough but that was not the reason I came here. read more

Service department staff is wonderful! Every time I call they get me in promptly, tell me how long it will be and the cost. Very professional and efficient. read more

As I stated before Levi was was great to work with on purchasing the car. That still remains true. The issue I had after posting this review is the fact they let me drive a car off the lot with 4 bald tires. One of those four actually failing a safety inspection I decided to take it to. Even after sending the paperwork to the the managers we're still reluctant to help even insisting it passed inspection for them. Might have passed when you checked but it wasn't passing when I drove it off the lot. They lost or didn't have a 2nd key fob and said they'd be able to split the cost with me. That was before the tires. The key fob deal is no longer on the table. Probably cause they had to give me tires. Because making sure the cars they sell have safe tires is apparently a favor to the customer and not a priority. It wasn't until I sent pictures and a safety inspection sheet to them that something got done. Again all this the same day I bought it. I can vouch for my sales rep but obviously their higher ups are all in it for the money. If you want customers coming back then you do what's right. read more

Dean Team Subaru - Inner rubber showing - Used Car Dealers Near Me - Ballwin, Missouri

I purchased a Subaru Impreza from the Creve Coeur location in 2012 and have used them for all my service. Oddly, I got one of those "we need your vehicle" letters from Dean Team. We all get these...sell us your used car and buy a new one, but this letter was unique. It clearly stated "you don't need to buy a new car...we are in serious need of used cars." It also said that 2012 Imprezas would get a "minimum of $8,000, maybe more!" I currently have 2 cars and only need one, so I went to Dean Subaru to sell them my car. Remember - they sent the letter to me. this was NOT my idea but I thought I could see if they really meant it. WRONG! I got there and the salesman said he'd never seen this type of letter (Liar! - we all get them all the time!). He took it to the sales manager, and came back saying "I'll go look at your car." He came back saying "How much did you want for it?" "the $8,000 you letter states" (FYI - Bluebook is 8,500-9,500 but I was happy to let them re-sell it for me :-)) "Welll, those scratches on the door (typical door dings) really hurt the value. we can only give you $6,000." I said "Ok, never mind". I don't have to sell this car...I was hoping for a fair price. "What? You're gonna walk? Fine, I'm not in the business of buying cars...I'm trying to SELL cars". I replied "Hey, YOU sent this letter to me. I wouldn't be here without it. Can I have the letter back?" "No, If you're not going to use it, we'll just throw it out." Final analysis - they misrepresented what they were trying to do. And when they got caught, they destroyed the document. I should have known better. They LIE!!! read more

I found everyone here from our sales lady to the manager very friendly and they made our car buying experience a great one. I was pleasantly surprised as great experience and car dealership usually do not belong in the same sentence. I traded in a car, they gave me a fair price for it. They found something in the trade in that I must have lost months ago and they called me about it. read more

I have on two Subarus and feel that Dean Team Subaru is outstanding. It is the only place I will even consider buying my next car from. Their service department is so well organized and so helpful that it is actually a pleasure to go there. When have you heard a comment like that!? They are helpful and they explain everything. They are also very kind and very patient if you have questions I don't just feel like a customer there, I feel like family read more

I recently entered the workforce after graduating college and finally saved up enough money to buy my own car! Richard Gotsch was not only extremely informational and honest, he was also just a really nice guy and easy to work with (especially since I was SO difficult to work with!) He got it to a price I could handle and even went above and beyond to work some minor paint (rock chips on the hood and door ding) work into the deal. After bragging about my new car purchase I learned that two of my co-workers have also purchased their cars from this dealership, and although they weren't purchased from Richard, they also had great experiences! Buying your own car is kind of a big deal, and I'm glad it was such a great experience rather than a terrible one! Thanks, Richard! read more

Dean Team Subaru - Me (and my pup, Jack) with my new car. Thanks so much for helping me with my first big purchase out of college, Richard! - Used Car Dealers Near Me - Ballwin, Missouri

I've been taking my 2011 Golf here for service ever since I moved to Missouri in 2012. I never had a bad experience. I felt like it was time to buy an new VW, so naturally I checked out their website to find a car. I found one I liked and inquired about it. Soon after I was contacted by Matt Hampton. Matt really listened and he was very easy to work with. We mutually agreed upon a day for me to come in and check out the car I was interested in. Matt was very communicative during the whole process. He answered all my questions. He treated me with respect. This morning I test drove two cars. I knew what I wanted and Matt respected that and he didn't try to up-sell me into a car I couldn't afford. The finance process was smooth and pain free. The car was detailed before I left with it. There was no bait and switch. There were no high pressure tactics to deal with. Buying a car can be a nerve racking experience, but Matt and the rest of the team made sure it was as easy as possible. As long as Dean Team Ballwin is selling VW's, I'll be a customer. A very happy customer. read more

After thinking my go to fusz dealer would give me a better deal (since bought two cars from) they didn't. Dean Team Subaru best prices and no back and forth games. A special shout out to Dave Smith great guy and salesperson. Will be back for any future vehicles. read more

Worst car buying experience of my life! Was constantly mislead and lied to about the car we were going to buy. They said they were getting the Outback we wanted from another dealer, but had to put down $500 deposit. I kept asking for a sales agreement before I would put down the deposit. Turns out they had not obtained the car from the other dealer. I think this is known as "bait and switch". Our sales guy would just make up the craziest stories to string us along. Glad I kept all his emails and voicemails to share with others. Congratulations to all of you who enjoyed doing business with them. I would never recommend these folks, but I will share the emails. srcurran22@gmail.com. read more

I spoke with the salesman, R.C., over the phone, explained that I was using USAA's car buying service, so the sale price of the vehicle is pretty straightforward. We negotiated a price on my trade, agreed on the sales price from USAA, wrote it up, signed 400 papers, and we were done (I had arranged financing prior to the visit). The loan paperwork comes through, and I see that the loan is for $500 more than our agreed prices. Turns out they added a $100.00 install fee for options already installed, as well as added a $400.00 buy price. If you decide to do business with this company, make certain to review the paperwork several times - if the paperwork EVER leaves your sight before signing, make sure to re-review all the paperwork again. I am not certain when the $500.00 was added, but it definitely came out of nowhere. I have contacted USAA, and they are investigating the matter. I will update the review with any resolution. read more

Gabbi malone helped me buy my dream car. She was very patient with me and had a great attitude. Very happy

The guys at the service center will scratch up your car if they can't fix your warranty issue and think you should just deal with it. I now have a large deep scratch on my driver's door that is going to rust and they deny and refuse to fix it. VW will not help. Do not take your car for service here, you will regret it! Take it to Bommarito or Suntrup instead. read more

Dean Team Subaru - The scratch the service center did to my car when I took my car in to replace the steering wheel they scratched up from before. - Used Car Dealers Near Me - Ballwin, Missouri

I've purchased three used cars and two new cars from The Dean Team over the years. There's no pressure. Walking around the used car lot can be grueling, but a test drive was always an option. We've had many of those. The used cars were always as-advertised, highly reliable and sturdy cars. The new cars were what we wanted, and there was no pressure on getting that extra warranty thing . . . and there are many forms and patterns of those. The service department is incredible. Top-notch on the repairs and maintenance activities. And the car is always ready when they say it will be. Sometimes it takes a while to get in, but I think that speaks to how good they are. If they can get you in the absolute next day, then they've not got too much business. That's not a good thing, in my book. They helped me a lot in one particular incidence when we had an engine breakdown when my youngest son was on a ballpark tour throughout the Midwest and eastern US. This occurred in Springfield, Ohio, and we needed assistance in getting the car to the appropriate dealer for repair. The Dean Team came through. I wouldn't hesitate to get another car from The Dean Team. read more

The purchasing experience that I had with Dustin Westhoff was absolutely brilliant. Dustin is professional and extremely helpful without the "typical sales pressure" that you experience at most dealerships. I have been extremely happy with my purchase and I always recommend Dustin to any associates that I hear are looking for a car, "new or used". Recently my wife told me her manager's family was looking for a new Volkswagen and of course we sent them to Dustin. They ended purchasing a brand new Passat! The feedback that I have received was that they throughly enjoyed their experience with Dustin and would also recommend him to their friends for future automobile purchases. Additionally, I would also recommend the Dean Team Service Department. Everytime I have dealt with "Eric" (Service Advisor) he has handle all of my concerns perfectly. I have never felt pressured to have service done to my vehicle that I would not want! Any questions are always answered quickly and accurately. (I am a classic Volkswagen guy who does a lot of work on his own cars so for me to allow anyone to work on one of my vehicles is a huge recommendation for me.) Agains, "Thanks to Dustin and everyone down at Dean Team in Ballwin!" Volkswagen's forever.... read more

This place really does a number on people. Went to buy an advertised CC from the www...we get there and they say the 4 CCs aren't ready to show. They claim HONEST MISTAKE. So we put a deposit on one of them based on description and how the test car drives. We oblige and all is well. The next day they tell us the car we "bought" doesn't have the colors as promised. HONEST MISTAKE, they say. The manager tells me all he can do is offer a refund of the deposit or maybe a DEAL ON A DIFFERENT CAR. This is classic BAIT AND SWITCH. He also laughed when I mentioned the negative reviews on yelp.com. Now, the only review is from ONE POSITIVE REVIEW. Weird how those negative were flagged. I'm trying to help others from going through what we went through. The manager, Scott, seems laid back and indifferent...and he is. He could not care less about the customer and being honest and competent. BAIT AND SWITCH, take it or leave it. Buyer beware of bait and switch here! Our experience started with the Internet sales guy, Dave. Blame and apologies came from all we encountered while the screw job developed. They also jacked up the cost of the white CC by 1000 dollars because that's the color we requested. Now, the online prices are all the same (23988) despite all being slightly used 2012 CC's. Textbook scammers here. It's not unusual in the car sales business. Sad. This is one dealer to avoid...until they flag my review, good luck and happy shopping. read more

Purchased a 2015 Subaru Forester. The salesman for the purchase was Mark McNulty (mmcnulty@deanteamballwin.dealercrm.com) . Mark, during every step of the purchasing process was friendly and professional. I arrived looking for a Forester. Mark made himself available if I required assistance. I did. He helped. I purchased! The majority of vehicle research was completed online (e.g., dealer and automotive websites, consumer reports). Mark McNulty was helpful, knowledgeable, prompt, and friendly. I visited other dealerships in the area and found their agents did not fit my expectations. I found agents at other dealers: pushy, needlessly pushy; one agent forgot I was on the lot - I found another and then they did not return calls promptly; agents that attempted to talk me out of one type of vehicle and into another; agents that did not know vehicle features or gas mileage. This was not the case with Mark or others at the Dean Team; they answered all questions accurately and did not push the sale. I must say that other dealerships have nicer showrooms and much nicer office areas, including private offices. The room that the Dean Team - Subaru claims as a showroom is in need of expansion and brightening. Ideally, I could split the rating as 5+ Stars for the people and 3.5 for the facility. The "showroom" consists of four areas: office space with desks lined against dividers; restrooms; a seating area with a couple of couches squeezed in next to a TV; and the remainder of the room is taken up by the two display vehicles. This is a small area with limited privacy and minimal room out of the elements to explore vehicles. Dean Team, if you want to make your customers feel comfortable and welcome, you are missing the mark. I worked with Mark to price a Forester with the features that fit my lifestyle. As I stated before, there were no pressure tactics. Mark was able to answer all questions and thoroughly explain all steps in the leasing/purchasing process. I declined multiple test drives and selected to sit in one of the vehicles and have him talk me through the features available. The Dean Team had a vehicle arriving within two weeks that included all of the features that I selected. Mark and I agreed to a price. Mark described the purchasing process as compared to a lease agreement. Purchasing made the greatest sense for me. The price that Mark quoted was within range of multiple online sources and the other dealerships in the area. The finance term length was agreed upon separately. I did not offer a vehicle for trade. For price approval Mark had to go briefly into the neighboring building (Volkswagen) to speak with a manager. The wait was worthwhile as the final price was a bit lower than the other dealerships that I had visited. I agreed to return with needed paperwork and complete the application process when the vehicle arrived. I left a small, good faith deposit to secure what would become my new Forester. Two weeks later I received a call from Mark indicating that my Forester was delivered. While on the phone I made an appointment to return and complete the paperwork. Visit #2. I was late - near closing - I'll blame the rain and the drivers that forgot how to drive on Manchester Rd. I met Mark and completed an electronic application while seated in the showroom; a downfall of the cramped dealership. I must say that small round table offered a greater amount of room than his "office." The online information needed for the application was straight forward. Because of my tardiness I had missed the person I needed to speak with in the finance department. Did I mention it was after closing time and Mark had waited? Visit #3 I returned the next day at my appointed time. The finance department for Subaru is located in the Volkswagen building. Mark McNulty walked me over and introduced me to the finance guy... sorry, I don't recall his name. The financing that the dealership offered was, in fact, better than my own bank. The finance manager offered a number of up-sells but not in a pressured manner. The final price was the same price I had agreed with Mark a few weeks ago. Mark walked me out to my new Subaru Forester. He paired my phone with the vehicle's electronic system. Reviewed all features inside and out. Offered to set up a first appointment for maintenance and go out on the maiden voyage. He handed me the keys, provided me the code for free car washes, and promised to be available if I needed for anything for the vehicle. Mark has made a number of follow up calls. The dealership sends frequent email for service reminders. Mark McNulty - HIGHLY recommended! Dean Team Subaru - absolutely for sales. i will add more later for service information. Dec. 2014 - Four of Five Stars. read more

My husband and I recently got new leased vehicles from here. For me, it was the first leased car I have ever had. Usually, I just buy them but, with the deal they were advertising on the radio and all the money I knew I was going to have to shovel into my car in the near future I decided it was time to get a new vehicle. My husband has worked with John Ostlund for some time now and so of course I went with him as well. John is wonderful, very knowledgeable, patient & kind. He was very helpful all along the way and answered any questions we had about anything. He helped me set up bluetooth in my car and made sure we were fully taken care of. I got a fantastic trade in deal for my car! I love my new Subaru and would recommend this place to anyone. No Hassles....no pressure...these guys and gals are here to make to happy and comfortable. read more

Overall experience was great. When it came down to the pricing, it was very easy going. I gave them an extra low price I'd like to pay, they came back with a higher offer, then we met at the difference (which was where I wanted to be in the first place hehe). We got there at 1 and were out by 4 in time to pick up our daughter so that is pretty quick in my opinion. Oh and Wes Gallegos was very easy going and didn't waste any time getting us the deal we wanted. He also worked a detailing and touch-up service into the deal which was a nice touch. The one negative which was pretty annoying is that their internet price includes a $750 military discout which is obviously only applicable if you are in the military which I am not. So the price for the vehicle was 750 higher than it said on their site and I'm not so sure we wouldve drove all the way to Ballwin from Troy IL if the price was that much higher. They ended up giving us the price we wanted anyway so it wasn't a big deal. read more

I received the biggest LEMON from this dealership! I didn't even drive my car for about the first 3 months because they couldn't figure out why the engine light was on... Then when I got it back the five hundredth time, the electricity was jacked up! I would go to roll the window up and it would go down... Stuff would just start going off... They couldn't find the issue and then it became my issue. This really bums me out because I love vws but the "Dean team" sold me this and screwed me over. When I started talking to people about my experience, they said this was not the first they had heard of Dean team selling lemons and the mechanic I used AFTER the certified warranty was up said that he gets cars in from them a lot that are no good. Save urself the headache and buy from honest, hard working people that won't screw u over and leave u dealing with the shit storm that follows. read more

Honestly the most genuine car dealer. All other subaru dealers played games, wasted my time on quotes I didn't want to see, and pestered me. Dean Team offered me strong right away, we're not pushy, and had the customers interest at heart. read more

I bought a beautiful used Subaru from this dealer and after a few weeks I noticed the orange paint peeling in multiple locations of the car and the vehicle is only a year old. I researched online the orange paint of these vehicles and found out it was a known issue so I contacted the Dean Team to see how to get it fixed before it caused rust issues. I was told to take multiple photos and submit them for review to Annie and she would assist getting this fixed. I did exactly as Annie asked but then Eric got involved and directed me to take it to a Subaru dealership closer to my home for inspection of paint issues. Once again I followed instructions and Meredith at another location kindly assisted and agreed the paint was peeling and it was a known issue. I reached back out to Annie and Eric and they told me the other dealership had to help me get this fixed. I reached out to Meredith and she told me the dealership I just purchased my car from had to fix it. Very frustrating and after 45 days nothing was done to assist. I finally called the corporate office myself and they told me the dealership would have to submit an estimate of costs to fix this known issue. Eric and Annie told me to go back to local dealership to get estimate which I did. I shared this estimate with Eric and Annie over a week ago and never heard anything. I just reached out via email to check to see if the Dean team submitted the estimate to corporate and here is Eric's very unprofessional reply: Once again....and hopefully for the last time. It must be done by the dealer that inspected it. I am shocked that we have been treated this way by this dealership and I guess I will have to call corporate again to see if I can do all of this myself. I will never purchase a used vehicle or any vehicle from the Dean Team again! read more

I purchased a 2020 WRX less than one week ago. I just discovered that the dean team front license plate place holder is just screwed into the plastic on the front bumper. There is no front license plate bracket, the screws are just going in to random blank plastic. It looks like shit up close. I attempted to contact Jack Harrison, the sales guy who sold me the car, and was told that he no longer works for Dean Team and that I should contact John Ostlund the sales manager. I contacted John and he just gave me the run around and went so far as to lie to my face and say that the car came with dimples and pre drilled holes in the front bumper for US license plates. This is not the case, it's pretty easy to google pics just to verify, and the only holes in the front bumper are not the US license plate holes, and there are no dimples period. He also tried to tell me that all the cars on the lot have the Dean Team place holder already installed which is also a lie, there are numerous vehicles pictured on their own website with no place holders on the front and my WRX did not have one at the time I test drove it, it was installed at the same time they put the temp tag on the rear of the vehicle. I requested for the piece of the bumper to be replaced and he again launched into some excuses about pre-drilled holes (that don't exist) and that just how they mount them on all the outbacks and foresters (apparently forgetting that I bought a WRX) and eventually told me that he would have to contact his GM but his GM would be off till wednesday (Today is Monday). This is by far the worst experience I have ever had with any dealer. It's a shame because the buying part of the experience was pretty good, but with how poorly this is being handled, and how poorly I am being treated I will never be back, and I strongly discourage anyone from wasting their time here. If you ever have a problem here, they will lie to your face and run you around and not do anything about it. Update: I have again spoken directly to John Ostlund and been given the run around. He again tried to brush me off and not do anything about my front bumper. He did eventually call the GM although he requested that I leave the office for him to make that call so I question whether or not he actually did. Then he informed me that Dean Team would not replace the bumper, and instead offered a license plate bracket to hide the damage. I refused the bracket and requested a refund for interior and paint protection services I paid for at the time I purchased the vehicle (which had not been applied yet). It took about 45 minutes for him to get a check in my hands for the refund. After departing the dealer I started a claim with my insurance company and at their advice also made a complaint with Subaru of America. I will update once I hear back from my insurance and Subaru of America. Final Update: My claim was approved with the insurance company the next day and they were more than happy to replace the bumper and stated point blank that the damage was the result of a deliberate act on the part of Dean Team and therefore it would be very cut and dry their financial responsibility but I wouldn't have to worry about that the insurance would pay for it and recover their costs from Dean Team. I requested that we wait for the time being as I had not yet heard back from Subaru of America and I wanted to give them a chance to respond. Later that day I received an email from Kristen Weaver with Subaru of America stating that she had taken over the case and gave me a deadline for when she would call me and she was going to contact the dealership as well. The following day I received a call from Kristen and she was very apologetic about the whole situation and stated that this was poorly handled and never should have needed to be escalated like this. She agreed to get my bumper replaced at no cost to me and allowed me to choose a different dealership to do the work as I stated that I would prefer to not have to deal with the staff at Dean Team again. read more