Went to buy a Supra today last minute and Gabe was a big help! Kept in contact, had let me know everything I needed to know! was a very big help and super nice. thank u so much! read more

Frank Leta Honda - Auto Repair Near Me - O'Fallon, Missouri

I am still in shock with how well I was treated here and the education I received. I made an appointment online which was super easy to do. 4:30pm was my reservation and when I was coming from midtown I hit traffic so I called in to see if they wanted me to reschedule or if I could still come in around 4:40pm. I spoke with Leah who said I should be okay since I would probably just need an oil change. This was my first time here, my previous experience at ed napleton in st. peter's was always waiting around for 5+ hours. I waited not even 30 minutes... and Leah was like, "you ready?" She showed me everything was green and good to go, I did get asked about getting tires rotated so that was done too. She let me know that st. peter's had me do services I shouldn't have done yet and missed services I should've done at specific mileage and the estimated costs for those so I could plan ahead of time. St. peter's NEVER did that for me. I am so grateful for Leah!!!! She was so nice from our phone call to check in to check out. Truly felt spoiled and hope I am able to get her every time! So happy I moved into the area!!! Also Leah deserves a raise. to note: * lounge / waiting area is very open with high ceilings * snack bar * mini fridge with FREE drinks (not a vending machine) * tv * other section of waiting area with no tv for more isolation if you would like * classic popcorn snack available * every interaction I saw with the associates and customers were genuinely so nice and fun, I actually laughed out loud read more

I've been a loyal Honda customer for over 30 years, currently owning four various ones, but after this experience, never again! I bought my son a 2024 Honda Accord brand new, and it's been in service for over two months after Frank Leta Honda confirmed rodent damage while parked outside, caused by Honda's soy-based wiring. The repairs cost over $4,300, and now I'm dealing with an oil leak after finally getting it back. Honda corporate did respond but said they can't help in any way! No goodwill, no reimbursement, NOTHING. Meanwhile, I sent Eric, Matt and their service manager an email at Frank Leta and it's been crickets! For a brand-new car, this entire experience has been beyond unacceptable. After 30 years of loyalty, this has completely destroyed my trust in both Honda and Frank Leta. Run the other way. read more

Tim in service department is absolutely amazing. Will always make you his first priority and just the best over all!

We called for an appointment, made that easy for us even the time we needed. Friendly, Courteous, Helpful, Respectful, and listened to our needs. We met Tyree and was happily expecting Great Results from him because of his demeanor. We were treated like Royalty. We highly recommend this location and we highly recommend Tyree, he's the one with the beautiful smile. Thank you for your expertise read more

At Frank Leta Honda there is a salesman named Andrew that works out of that building for SELL MY CAR STL. 500 Auto Mall Dr. O'Fallon, MO ITS A SCAM!! Bait and switch!!! Avoid, Avoid!!! The lure you in by promising you the moon, and soon as you get there they chop their price down to nothing and then have the audacity to blame you for it. $11,800 was my online offer and Andrew their sales guy said nah it's going to be below $10,000 shades sales tacts, unfriendly staff that try to bully you into taking a ridiculously lower price. Don't try to defend yourself to Andrew he will just say bye and walk away, and why not he doesn't care about customers why should he. We are all just dollar signs to him. Screw Sell My Car STL ITS A SCAM!!!! read more

Frank Leta Honda - Auto Repair Near Me - O'Fallon, Missouri

My criticisms are mainly in regard to the disorganization and poor quality of service after the vehicle is purchased. Specifically, trying to reach the finance department has been impossible. I have left multiple voicemails (as you always have to do as no one ever answers the phone) and have tried using their online chat service which claims to "ensure someone will get back to you right away" but does not seem to do anything. It appears you have to go in person to be able to reach anyone in the finance department which is extremely inconvenient. read more

Got a car from them this weekend, staff there are great, I worked with young man named Johnny & also Harold that dealt with my every concern. The facility is VERY family friendly with plenty of games, videos, toys & free snacks/drinks for everyone when you have to wait. The finance guy, believe his name was Blake, very cool, knowledge & fair - I'd get another vehicle here & would send a friend read more

Outstanding service by Brandon Hazer. Extremely efficient and timely with servicing my Honda. Highly recommended!!

Before purchasing the vehicle I was told by my car salesman Zach Lawhead that the cosmetic work I noticed would be repaired. However, after purchasing the vehicle, unfortunately I found that to NO LONGER BE TRUE! I also had to constantly follow up with Zach just to get any information in reference to the repairs, which was totally different from the beginning. Before I purchased the vehicle, he replied immediately whenever I reached out. This is a lesson learned. I am extremely disappointed with this experience and feel that I was misled. read more

Mr Fred White, works for the Auto loan Pro. It's a department at the Frank Leta Honda location. This guy tells it how it is and straight up honest, from start to finish. Told him what I had down, what I wanted , and he made it happen. Don't forget something missing now a days his customer service is some of the best i have seen in forever also this Guy is hilarious. I see him again in two years. read more

I cannot overstate how strongly I would recommend NOT going to Frank Leta for your car buying needs. Without going too far into the weeds, I thoroughly believe I was dismissed and treated so poorly in favor of couples looking to buy the vehicle I had already decided on due to bias from the Sales Manager, Matt, who I do not think believed I would obtain financing (I did; indeed both couples that they tried to process before me did not). While I waited, after driving out to the location twice from the city, for them to unsuccessfully process these two couples I was told they were being favored in line "because they were physically in the showroom before me" which was not even technically true. It was all such a mess - unnecessarily time consuming and inconvenient. After purchasing the vehicle, my temp tags expired before anyone sent me the title (a full week over the 30 day period to pay for everything so I got slapped with a $25 fee from the DMV). I still have not received any of the payment info from the financing company. I would NEVER, ever buy from Frank Leta again. Horrible sales service. Horrible management. I would take my chances literally anywhere else. Thank god I love my new SUV or I would probably be depressed about it. read more

Frank Leta Honda - Car I bought from the most awful dealership in history - Auto Repair Near Me - O'Fallon, Missouri

Great experience here. Harold did a great job finding what we wanted and finance guy did great job with the paperwork! Would highly recommend this place! I absolutely love my Honda Pilot!! read more

Avoid at all cost!!! Salesman withheld all of my options. tryna get me to lock into a deal I didn't wanna do. Not very legal in my opinion. Especially because I would ask specifically for something that they could in fact do. And the answer I got was "we can't do that Noah" Filing with district attorney. Because on top of that. My sales rep Fred. Also asked me to send my credit card info via email... oh yeah and on top of that. Dealership doesn't want to give me my down payment back. They have no legal grounds to withhold it from me. And I have been calling everyday for the last 3-4 days asking to speak to a manager or higher up. And they are just not calling me back, very clearly avoiding me. And so here I am sharing my experience. They are tryna get every single dollar they can squeeze out of you. And god forbid you have any problems with them. Because they are absolutely atrocious to deal with. read more

I bought a 2019 Honda CRV from Frank Leta Honda on April 28, 2023. It has been a horrible experience from the beginning. First, when I went to look at the car, I noticed white paint and a dent on the side door. The car had already been through the certified preowned inspection, and that was not noted. I had to wait a few weeks for that to be fixed. Then, there was a problem with me getting the title and I had to call the dealership several times to finally be able to pick up the title. It took so long, that Frank Leta Honda had to issue me a check to pay the late fee so I could go to the DMV and pay the sales tax. In addition, when I got the car home, the foot motion was not working for the hatch to open. I took my car in for it to be fixed and was told that there wasn't even the needed part installed on the car for that to even operate. It was included in the price of the car, but the part wasn't there and they had to order it. This took weeks for the part to come in. Once the part came in and they fixed the hatch, I brought the car home and the hatch still wouldn't open. It was like it was sticking or something. When I went for the oil change today I mentioned how it seems like something is sticking and the hatch won't work. The service man told me it was because I spilled soda or something sticky in the back. I have never had food or drink out in that area and nothing that I have ever had in the trunk has spilled or leaked. It is my guess that when Frank Leta fixed the hatch somebody there was drinking something and spilled it, which left the sticky residue. The service man told me I should just use dawn liquid soap and clean up the sticky residue myself. I asked him why they couldn't clean it up if it was so easy and he said it would have to go to the detail department and who knows how long it would take. Not a great response to give to a customer! When I bought the car, I was told that I had two free oil changes and free car washes for the lifetime of the car. I told the service man today that I was going to use my first free oil change and he said that there's nothing in the records that indicated that I was to get a free oil change. The employee who sold me the car does not work at Frank Leta anymore. I still have his phone number and I texted him in front of the service man and then showed the serviceman the employee's response, which was that yes, I was to receive two free oil changes. Even after the service man saw the employee's response that I was to receive two free oil changes, the service man would not honor it. When I received the text message that my car was ready I noticed that they were recommending I get all four new tires. The car only had 19,000 miles on it when I bought it and I only put 14,000 miles on it. I don't understand how a certified preowned car could be sold to me when the tires were in that bad of condition. I was very concerned as I had an eight hour trip the next day and felt under pressure to purchase the new tires. Finally, the service man said he would give me a discount but there is nothing on the receipt to indicate that I received a discount. All in all, my experience has not been good. I feel like I have been taken advantage of, and I am not happy. I would not recommend Frank Leta Honda to anyone else! read more

We did not read reviews before going to this branch. Staff at Acura branch in South County was nice but the Acura we wanted had been taken to Honda branch (O'Fallon MO) so we went there. Worst experience ever with getting title paperwork for the car purchased on 5/3/23. They did not mail out paperwork until JULY 3, which was when we called for the 100th time and threatened to return untitled car. Interestingly, the FedEX envelope (how paperwork was mailed) ship date shows 30 JUNE. FedEX tracking didn't activate til late on July 3. We did not receive FedEX delivery until late afternoon on JULY 6, which is 90 days from the 4/6 date on the ID/OD Verification (same with safety inspection but luckily car is exempt ). We were unable to get to DMV before it closed that day so now that it's past 90 days we have to get another inspection. NOT worth driving 25+ miles to wait at this dealer to re-do so I paid out of pocket locally. A good dealer would have given up the option to drive up (even though it's far) to their location to get the paperwork in time. Horrible management at this location. They only want your money. read more

Wonderful experience! Wonderful buying experience for my son's first car! Thanks to Elyse for a perfect and efficient internet sales experience. THIS is the way car buying should be. Responsive, transparent and respectful. Next day experience with Cody for wrap up and delivery was just a continuation of the day before. The whole team made us feel so special! TOTALLY different experience from a competitor down the street just two nights prior, especially from the finance perspective. The special touches also made a difference -- The tour of the service department, special treats in the dealership and a special treat at home (will keep that a secret!). Definitely recommend and we are "Leta for Life!" read more

Hamzeh is the worst financial associate ever! Won't accept cash and only wants you to finance everything. Then tries to sell you warranties. Nice try "Hank". You lost all your power to persuade us when you took forever(over 4hours) to process a loan that we didn't want in the first place. We wanted to pay cash on a used car. Ran our credit multiple times and acted like we had bad credit( our score 837). We will ask for someone else to provide purchasing assistance when we return. Your arrogance was too much for us! read more

This is a second review of Frank Leta Honda. The first one still stands and my criticism of them still stand. However, the original service writer, who was off Monday and Tuesday, when I needed to talk to someone, returned to work. And I was kept in the loop, via text (which I know takes less time, allows me to read and respond when I have time) is my preferred communication method. Anyway, Tyler kept me posted. The work was done in a timely manner, taking a few days longer than anticipated but well justified and outside their control when awaiting parts. I appreciated the honesty of the tech's comments on the work receipts I received. It explained a lot. I did end up getting a loaner, but gosh, that was torture. It was a 2025 Honda Pilot. ONG that is nice. 3 seating rows. If you put down the second and third, there is as much room back there as in the bed of my F150 6' bed. Mentioned I would be happy to keep it with an even trade for my F150, well Tyler thought that was funny. Now it is just only time will tell if the work was worth the money. Somehow, based on the tech's comments (which I mentioned were made without concern if someone was offended and I was not), I think all will be well. read more

Took my Ridgeline in for a replacement front wheel and tire. Bill was over $1300. You would think they would put the spare (which was used) back in its place in the trunk and tidy things up. But no- they put the tire back on its shelf and left the jack and all the other parts just laying in the trunk. This lack of attention to detail is what separates dealerships. They got the job done but left me to put back in place what they should have done. This is half-ass but doesn't surprise me in today's world. read more

My car needed new tires and was given a quote, I showed up to pay and they charged me 300 dollars over the quoted price. My grandpa was with me and yelled at them and after getting yelled at they decided to give me the tires at the price they told me originally. They are SCAMMERS and I would not go here ever again. read more

Don't bother with the warranty they are selling it's not worth the paper it's written on. Service diagnostic to find a leak they can't detect without spending more is way over priced. Car had leaks when purchased 45 days ago and will not repair. Don't be the next victim, dealer can't be trusted. read more

I love this dealership! I worked with Devin who took her time with me and helped me find the right car. She and her manager Tyler worked with me on my trade and Hamzeh took great care of me with my loan. I had a great experience with everyone there and feel great about my purchase. read more

Kyler did an awesome job of communicating with me as I waited for my car to be delivered to the dealership. He kept me informed, offered to answer any questions I had, and made the whole car-buying process easy! I highly recommend this dealership! read more

Fred White was and is an amazing salesperson. He made buying my car so fun and easy and I really appreciate him. I fell in love with the car I went to test drive and Fred made sure I walked away with the car I fell in love with. Thanks so much Fred you are an amazing asset to Frank Leta Honda! read more

I was very disappointed to see that they put their employees at risk for not enforcing their mask policy. There are signs stating that masks are required, but half the people in the waiting area had no masks. If I had a choice, I would go elsew It was not the employees but the patrons who were not masked. read more

I have had the most unprofessional experience with this dealership. I purchased my vehicle in June and started calling them and leaving messages for them to call me back about the title to the vehicle. They do not return calls and when I called on Aug 11th I spoke to a Kyler and he advised me that the duplicate title was ordered on Aug 1st and it would be about 4 weeks to come in. When I called today, because I do not trust what I'm being told at this point, Malachi told me that the title was ordered on Aug 11th, the day that I spoke to Kyler. I was lied to by Kyler. Malachi said it would be a couple more weeks til it comes in. I am highly disappointed in this company as I assumed it was a reputable company that took pride in how they conduct business. I also called and left a message with manager Matt Prater and have not received a call back from him either. read more

Service has gone way down. We made an appointment on a Saturday. All they had left was 3:15, so we took it. We arrived at 3 to drop the car off. As we came to check in, we had to listen to several techs complain that they were closing soon and customers kept showing up for service. They close at 6pm. We asked them to check an issue with the car and it required them to take it on the highway to diagnose. They didn't do this and came back with a repair that had nothing to do with the issue. We decided to take the car elsewhere. I'm over this lousy service department. read more

They are pricing cars over MSRP. Don't forget which dealers were doing this because it's going to turn around.

In for oil change and tire balance. Tyler checked me in and went over the process with me and he was super-great. Its nice to wait in the clean, spacious waiting area with beverages and snacks and the tv for entertainment. Applause to Tyler and the good service read more

I live in TN, and found a great deal on their site that turned out to be too good to be true. I went to my lending institution to get all the financing paperwork taken care of, and when it came time for the dealership to provide a copy of the title for verification, I was told the previous owner had a lien on it and the dealership didn't have the actual title. So, I should just drive up and do the financing in house, and they would send the title after the lien was taken care of and the title had been restructured. One of their salesmen, Tim B., tried to tell me that it was common practice to sell a vehicle without a title and that had a lien against it. A quick search online shows that it is illegal for a dealer to sell a vehicle in MO without delivering a title that day. He said that's how it is in other states, too, and he gave examples of having worked in other states. I understand that the lending institution holds the title until the loan is paid off. However, the title cannot be cleared until the lien that the prior owner, in this case from FL, has been satisfied. Why would I buy a car that still had a lien against from a prior owner? Anyway, after all of that, I simply told him I was no longer interested and to take care. He replied by getting smart and said that was the best news he'd ever heard. Maybe there was a breakdown in communication somewhere, which is entirely possible given the lack of cohesion in his messages', but at the very least, he was rude and discourteous. At worst, there are fraudulent title handling practices being conducted. read more

Ryan Pennington did an incredible job working with me to find the right vehicle! He was also patient with my indecisiveness but once I chose the right vehicle the process was smoother than my previous experiences at other locations! Thank you Ryan and Team Leta!!!! read more

This review is for the Finance Department at Frank Leta. This is a review of Hamzeh, "Hank". We are a couple in our 50's and nicely established. We wanted to purchase a car that provided better fuel mileage. We found the perfect car and sales associate! Then everything went downhill after that. We put money down on our car 2 days after it arrived at the dealership. We negotiated a price with our amazing sales associate and waited for the items to be fixed on the car. Then came the day to purchase the car. We had cash in hand. Little did we know that cash is not wanted anymore. We found out the car dropped in price since we negotiated a price. It was almost $1000 less. Who wants to spend more if they don't have too? We were told if we paid cash we would not receive the discounted price. After feeling like we forced into financing, we started the process of getting the paperwork done. Then came "Hank". The worst excuse for a financial associate EVER! He ran my credit before even meeting me. Not only did he run my credit, he ran it at least 6 times. I have a Trans Union score of 837. My credit it great. I kept getting messages stating someone keeps running my credit. This will lower your credit score. "Hank" came over to introduce himself. He proceeded to tell me he did know if I had good credit or not. Little did he know I knew he had repeatedly ran my credit. I was told by this financial associate that my interest rate would be almost 13%. Which is ridiculous for a great credit score! I then told "Hank" that I wanted to put half of it down. He refused to let me! He said I had to finance all of it. It was all financed or we were not doing the deal at all. Again we feel like we were being forced into doing a financial transaction that we did want. Remember we wanted to pay cash. If it wasn't for the fact that we loved the car that we were trying to purchase, we would have walked away!!!! I also observed "Hank" speaking with a coworker about our car deal. He said he did want to do the deal. Great "Hank" just talk about the customers in front of them. I guess he didn't see me sitting there. I sat there. And sat there. And sat there some more. Over 4 hours I sat there watching "Hank" walk around talking and not doing anything to get our car deal finalized. I had made an appointment to get the car and I did it while I was on call at the hospital. I really didn't have the time to waste waiting for "Hank" to decide to do some paperwork. Finally it was completed. "Hank" you irritated us so much, we did buy one single service you offers us. I have my car. I love my car! I will be at the bank the minute it opens on the first day I can to pay off my unwanted loan. No one wants your cash. Hey "Hank" not everyone wants to be up to their eyeballs in debt. Hope "Hank" will mature soon and act more respectful to his future clients. I will not purchase another car if Hamzeh is my financial provider. You have to go through his department even for just straight cash transactions as well. I give Hamzeh NO stars if I could. read more

Frank Leta Honda - Cash purchase buyers beware!! This man hates cash!! - Auto Repair Near Me - O'Fallon, Missouri

Ms. Tina Pizzuti Freehill: Unexceptable. The drawing that I won was on 8/19/21, over a week ago. I have done EVERYTHING required of St. Jude, the federal and state governments. I'm out more than $X,XXX of my money. This St. Jude sponsor (Leta Honda) knew that they were to provide the winning prize on 8/19/21, NOT SOMETIME IN MAYBE IN SEPTEMBER. When did Leta Honda sign the agreement with St. Jude??? They have had PLENTY of time to meet their known obligation. But they did not care about their obligation to St. Jude and the prize winner. And because of that, it's my problem now...wrong on every level. Did you tell any of the other winners to wait and well maybe??? I am going to start by contacting the management of KTVI Channel 2 here in St. Louis and the management of St. Jude in Memphis. I will enlighten them about the situation. After that, I will go public about the fraud perpetrated by St. Jude and Leta Honda. I will enlighten them on the way St. Jude staff has nothing to help me rectify this unneeded situation. This is NOT the way to treat people that invest in St. Jude. It's time for the people to know. Sincerely, Shelby Harris read more

Frank Leta Acura in O'Fallon,MO is worthless. Don't buy a car from this place, they don't give a crap about you as a client! They are scam and a worthless typical dealership with no integrity!! On Friday April 12th, I purchased a car from 2 sales people named Steve and Paula. Steve said they want to make sure that everything works properly on the car for my daughters 1st car. I thought great, these guys will make sure we have no immediate issues and she'll get a great car. I was way wrong, within 4 days I get a call from my daughter saying she turned on the AC for the 1st time( after we've have below normal temperatures and sleet) and it doesn't work. I called the dealership immediately to have them, at the very least say come back in, and let's take a look. Nope! They said sorry it's as-is and probably just went out! What a load of crap! The AC was not checked! They knew this was an issue. Shame on me for taking the guys word for it, which means absolutely nothing anymore. Can't trust anyone anymore. Funny how the finance guy was hard pressing me to buy a $3500 ( a 3rd of the price of the car) warranty cause " you never know when your daughters car may have problems"! They knew this, which is why the guy wouldn't give up when I repeatedly told him no thank you. Don't ever buy a car from these crooks! It infuriates me that Frank Leta and his cronies are aloud to sell cars. read more

I purchased a 2021 Passport from Ryan Pennington and his service was excellent. Th entire process went very smooth and with no issues. Recommend Ryan read more

We purchased Honda Accord in 2017 from Leta Honda - it was a really good experience to the point, that we also purchased Acura from Leta in 2020. We purchased extended warranty on the Accord and we were guaranteed the lifetime warranty from Leta as well - great! We are covered, right? 2023 - my AC is down... Called Leta - yes, it should be covered by our lifetime warranty - come over! If it's not - it will cost you ~$140 for the diagnostic. Went to the service - neither your extended warranty (up to 100K - mine is 112K) nor our lifetime warranty covers it and Your diagnostic cost is $250. TOTAL RIP OFF! Stay away! 2017 Civic was recalled for AC, Accord wasn't... Supposingly, my AC problem is caused by a ''dent'' made by a stone on the road... I only use it to commute on a highway... This is my 4th Accord since 2009 - next car will not be Honda. Thanks Honda Leta for making the choice easy for me! read more

Our most recent Honda purchase was made here and we are extremely pleased with our experience. Our salesman was Randy Borth, but unfortunately he has since moved on to a different dealership. Frank Leta offered us the most vehicles to choose from as well as a reasonable price and trade in value. Thus far we have taken our vehicle back here for service including purchasing new tires. Prices have been standard and whenever there is a coupon they will offer it to us even if I haven't brought one in. The waiting area is wonderful. Very bright with a spacious and SEPARATE kids play area. They have a great coffee and espresso machine along with free popcorn and soda! In Summary: Fast and friendly service. Nice little play area with toys and tv for the kids. read more

Frank Leta Honda - Kids play area - Auto Repair Near Me - O'Fallon, Missouri

Great buying experience with salesman Paul Johnson and Leta team! Went above and beyond what was expected in a used car experience! The inspection of a used car was amazing and they made sure everything was in excellent shape and the detailing was amazing! I would totally recommend to my friends and family & we WILL be a return customer. Thanks for your help Paul! -Katz read more

Jessie Grimaldo and Tito Hodgson were perfect from start to finish in selling me a vehicle. Thank you so much for both being so knowledgeable! Jenny read more