Our salesman Robert Langro was phenomenal. Very professional, dedicated, transparent and friendly…read more Knowledgeable of his job and handle business with ease. He made my sister and I feel like our opinion and feedback mattered. Other staff were friendly and knowledgeable as well. Building was well lit, clean and clear of clutter. Plenty of vehicles in inventory. Jeep Wrangler was my sister choice of vehicle it did not disappoint. She did get approved and for a cute send off gift she got a cute duck to put on her windshield yay. Thank you to Robert/ Jim and all other staff who assisted in this sale.

They broke something and then charged me to fix it, and fixed something that did not need to be…read morefixed.

I've used CarMax before as they buy vehicles outright and I've found that their offers are…read morecomparable to dealers that offer you a trade in. All of my experiences here have been good. With this in mind, my daughter is thinking of selling her vehicle and we set up an appointment with CarMax. We did the online appointment process and it was so easy. When we arrived a person was expecting us. They asked a few questions, took the keys to have the vehicle looked at, offered us water bottles and offered to show us some vehicles on the lot. We decided to walk the lot by ourselves and then hung out in the waiting area. They have a nice setup with a monitor by the waiting area to show whose vehicle is currently being looked at and what order your vehicle is in. Looking over the vehicle took about 20 mins then they provided an offer. It was lower than my daughter was expecting so she declined. They did let us know the offer is good for 7 days. Overall the experience was easy and seamless. Every employee we came into contact with was friendly and helpful. In my past experiences when I did sell them a car, that process is easy too. You bring your title and all of your key sets. They take your vehicle, cut you a check and it's done. It is really that easy - no gimmicks!

Ok, first: the chairs could use an update. I was literally so uncomfortable with how gross and worn…read morethe chairs were at the desk where I needed to sign the paperwork that I actually just stood (awkwardly) the whole time. The adjacent waiting area with cushy chairs was nice; the ones for doing business have seen better days. Barring my physical discomfort, the balance of the experience was pleasant and expedient. Rather than use the kiosk, I checked in with a real human. She pulled up my online quote quickly and we were on a roll. Btw, the offer was about $1,000 lower than another local company, but from the time I got the quote until I went to actually sell the car, that place shuttered all STL locations, leaving me with markedly fewer choices. I recommend getting several online quotes before you head over. I walked in with my title as well, ready to hand over the keys and say a final goodbye to my beautiful 2016 Mazda 6, so there was no emotional roller coaster for me. I didn't waffle on the decision or need the allotted seven days the quote is valid for. Kudos to the staff! Each person I interacted with was incredibly kind and efficient. Soup to nuts, it took much less time than I anticipated. They offered to send me home in a Lyft, but I'm not a fan, so I paid for an Uber.

So my review is pending because I'm still without the car I bought last Saturday 8/24... I'm on my…read moresecond loaner car. With that being said, if it wasn't for my salesperson Allisha, I would've already taken my old car back and found something else somewhere else. If she ever leaves I absolutely demand to know where she goes! She's very laid back, not pushy at all and let me wander around like I intended. She's every bit as knowledgeable as the men and did not ambush me!! She really does go above the usual salespeople expectations, she saved me from driving away with my trunk still leaking. Honestly, when I pulled into the pre-owned lot and a guy IMMEDIATELY came outside BEFORE I EVEN GOT OUT OF MY CAR to ambush me..I backed out and drove to the new lot and walked down to the pre-owned lot. I would like to look at what you even have before we talk about negotiations, is that strange? ‍ Now I'm struggling to get the car I originally bought fixed.. The trunk leaks BAD! Had my car smelling of strong mildew in 24 hrs.. They sent it to the body shop last Monday to be "fixed" and when they got it back Friday Allisha decided to double-check and water test the trunk (thank goodness).. STILL LEAKS JUST AS BAD! So now I'm another week without my car and at this point can't even remember what my car was like... I'll update next weekend when I hopefully get my car back.

Horrific service department! BEWARE! I called to schedule…read morean appointment on July 17th that I would be dropping off my truck on July 20th. I dropped off my truck late that evening. No word for a week, so I called to see what the status is and they told me they never had me down for an appointment. Off to great start, right? I was willing to overlook this issue and proceeded to tell them my two major issues. 1. When my truck is off and hooked up to a trailer the trailer lights stay on. 2. When I shift into park and turn off my truck, the radio stays on and a light comes on "shift into park" Now..... Run around I got..... Several days (47) in total. This guy is sick, or we are waiting on parts, or we don't know how to fix it, waiting for GM engineering, vacation, and on and on. Finally got the call my truck is done! Mind you I've been paying for a rental call this entire time. I pay the $8,800 and head home. The next morning I test it on a trailer, PROBLEM STILL THERE! I turn my truck off, PROBLEM STILL THERE! I call and the service manager won't talk with me! I have a very detailed email chain with Kyle W. STAY AWAY FROM THESE LIARS AND THEIVES!

All around great experiences with Lou Fusz Subaru in O'Fallon! From purchasing my new Subaru in…read more2024 and dealing with the sales team to having it serviced through the service department, all of my interactions have been positive. Never felt pressured by either and have always felt valued as a customer. The new facility is beautiful and very modern. The waiting area is big with comfortable seating and several amenities. Even the bathrooms are clean and modern. I will continue to purchase and have my Subarus serviced at Lou Fusz Subaru in O'Fallon.

Our experience with Joe G & Lou Fusz Subaru in O'Fallon is fabulous…read more plus, plus! Joe's patience, experience and knowledge tops the charts! and is second to his ability to take extremely good care of your needs in purchasing a fabulous Subaru! Both are the BEST!

Steve Wallace was amazing! I came into sell my car, later purchase a van in a few weeks. The…read moreprocess was easy and smooth. Highly recommend going in and asking for Steve Wallace to help with your buy or purchase.

They sold me a lemon. The car stops when you use the air conditioning. I advised the dealership of…read moremy issue. Sometimes it would just randomly shut off. Which is scary. I love very far from the dealership so I was afraid to drive it to o'fallon. They didn't help with correcting the issue. Because of their resistance to assist I took it to Nissan and they couldn't figure out what was wrong but still charged 250/hourly. Don't waste your time or money here! They're scam artists seriously. They sell lemons just to get cars off the lot then don't answer the phone when you call

I have purchased multiple vehicles from Tony at Mattern. I can't say enough nice things about my…read moreexperiences with him. He has gone above and beyond on every occasion. Great vehicles at great prices. I will definitely be returning to him for future purchases.

Mattern Automotive is a wonderful establishment, and they do great business. Buying used cars these…read moredays can be a difficult situation but Tony made the whole buying experience seamless. Excellent dealership, with great salesman and vehicles.

I had my vehicle serviced at Chesterfield and Morgan was AMAZING!!! She was so knowledgeable,…read morehonest and not pushy at all. She even provided me with her direct number in case if I had any follow up questions or wanted to schedule future service appointments. This was the best service I have ever experienced! Mercedes of chesterfield is so fortunate to have a dedicated employee like Morgan. Keep up the great work and looking forward to seeing you for my next service!

I was at your business to serve a subpoena. The GM gave me the runaround. I tried to tell the GM…read morethat he was required by RSMO to make the employee available to get served. He threatened to powerplay me by having me contact Asbury (Their HR People) and come back after a few days. My wife previously tried to deliver this service, and they gave her the runaround. I told him I was going to call the police. He called the police and falsely reported I was creating a disturbance just because he was not getting his way and is used to flexing on people. Within 10 minutes they made the employee available for service. Now imagine if you bought a car from these fools. Stay away!

If you're looking for a car, this is a place to go. They made me feel so comfortable like family…read more and they went Above and beyond to make sure that I was happy I am truly grateful for people like this thank you guys so very much everybody from the gentleman that first introduced himself when I walked out of my the rental to the owner to his beautiful wife you guys were absolutely great thank you. I love my car!

I HIGHLY recommend ofallon motors in ofallon mo. Very patient, respectful, knowledgeable and did I…read moremention patient? .. great people. Got me what I needed as well as wanted. Highly recommended. Thanks guys!