Our salesman Robert Langro was phenomenal. Very professional, dedicated, transparent and friendly…read more Knowledgeable of his job and handle business with ease. He made my sister and I feel like our opinion and feedback mattered. Other staff were friendly and knowledgeable as well. Building was well lit, clean and clear of clutter. Plenty of vehicles in inventory. Jeep Wrangler was my sister choice of vehicle it did not disappoint. She did get approved and for a cute send off gift she got a cute duck to put on her windshield yay. Thank you to Robert/ Jim and all other staff who assisted in this sale.

I bought a 2026 Charger from these folks. Had the car exactly 1 week. Was driving home on I-70, and…read morethe infotainment system started blinking. It rebooted, several times, and went dark. It came back on for about 15 seconds, flashed and rebooted several times, and entire screen went black. I went to the dealership yesterday, 6/25/26, and was told they had no one available to look at the car. While looking around in his computer, he found there is a KNOWN issue with the traffic sign assist, and wont be fixed until 3rd quarter. It tells you to reset things manually. Should take 5 minutes, no more than 15 minutes to do this. I followed what was online, and it did not work. The service departement folks could have reset things and shown me how to do it if it ever happens again. They could care a less that the car is a week old, or that it is not safe to drive this way. I emailed my salesperson, and asked for some help, and once he made the sale, he was done, was not going to even try and get me any help. Just said go by service and see what they say. I called UCONNECT to try and get them to reset things remotely, they said I needed to go to the dealership. I should not have to go here, go there, do this, do that. I was in the dealership at 3pm, and they had no one that would even look at the car. The service guy plugged something in and got some codes, and said I could drop it off and leave it for them to try and figure things out. There is nothing to figure out with a KNOWN issue, that only a software fix with actually fix the issue.

I've used CarMax before as they buy vehicles outright and I've found that their offers are…read morecomparable to dealers that offer you a trade in. All of my experiences here have been good. With this in mind, my daughter is thinking of selling her vehicle and we set up an appointment with CarMax. We did the online appointment process and it was so easy. When we arrived a person was expecting us. They asked a few questions, took the keys to have the vehicle looked at, offered us water bottles and offered to show us some vehicles on the lot. We decided to walk the lot by ourselves and then hung out in the waiting area. They have a nice setup with a monitor by the waiting area to show whose vehicle is currently being looked at and what order your vehicle is in. Looking over the vehicle took about 20 mins then they provided an offer. It was lower than my daughter was expecting so she declined. They did let us know the offer is good for 7 days. Overall the experience was easy and seamless. Every employee we came into contact with was friendly and helpful. In my past experiences when I did sell them a car, that process is easy too. You bring your title and all of your key sets. They take your vehicle, cut you a check and it's done. It is really that easy - no gimmicks!

Do not go here to sell a car get a quote through KBB. Carmax offered me $900.00 and two other…read moredealers through KBB offered $2000.00 I countered with $2500.00 sold it within an hour. Carmax is offering way too low for your vehicles. Clearly more concerned about what goes in their pocket versus honesty and building truthrworthy relationships.

So my review is pending because I'm still without the car I bought last Saturday 8/24... I'm on my…read moresecond loaner car. With that being said, if it wasn't for my salesperson Allisha, I would've already taken my old car back and found something else somewhere else. If she ever leaves I absolutely demand to know where she goes! She's very laid back, not pushy at all and let me wander around like I intended. She's every bit as knowledgeable as the men and did not ambush me!! She really does go above the usual salespeople expectations, she saved me from driving away with my trunk still leaking. Honestly, when I pulled into the pre-owned lot and a guy IMMEDIATELY came outside BEFORE I EVEN GOT OUT OF MY CAR to ambush me..I backed out and drove to the new lot and walked down to the pre-owned lot. I would like to look at what you even have before we talk about negotiations, is that strange? ‍ Now I'm struggling to get the car I originally bought fixed.. The trunk leaks BAD! Had my car smelling of strong mildew in 24 hrs.. They sent it to the body shop last Monday to be "fixed" and when they got it back Friday Allisha decided to double-check and water test the trunk (thank goodness).. STILL LEAKS JUST AS BAD! So now I'm another week without my car and at this point can't even remember what my car was like... I'll update next weekend when I hopefully get my car back.

Sold a car to them and almost a month ago and still haven't been paid. Gone round and round with…read morephone calls and texts. Then the manager got shitty with my mom in the phone. Very unprofessional. I will never do business with them again. I would give a 1/2 star if I could.

Our experience with Joe G & Lou Fusz Subaru in O'Fallon is fabulous…read more plus, plus! Joe's patience, experience and knowledge tops the charts! and is second to his ability to take extremely good care of your needs in purchasing a fabulous Subaru! Both are the BEST!

All around great experiences with Lou Fusz Subaru in O'Fallon! From purchasing my new Subaru in…read more2024 and dealing with the sales team to having it serviced through the service department, all of my interactions have been positive. Never felt pressured by either and have always felt valued as a customer. The new facility is beautiful and very modern. The waiting area is big with comfortable seating and several amenities. Even the bathrooms are clean and modern. I will continue to purchase and have my Subarus serviced at Lou Fusz Subaru in O'Fallon.

Steve Wallace was amazing! I came into sell my car, later purchase a van in a few weeks. The…read moreprocess was easy and smooth. Highly recommend going in and asking for Steve Wallace to help with your buy or purchase.

Went to buy a Supra today last minute and Gabe was a big help! Kept in contact, had let me know…read moreeverything I needed to know! was a very big help and super nice. thank u so much!

I have purchased multiple vehicles from Tony at Mattern. I can't say enough nice things about my…read moreexperiences with him. He has gone above and beyond on every occasion. Great vehicles at great prices. I will definitely be returning to him for future purchases.

Mattern Automotive is a wonderful establishment, and they do great business. Buying used cars these…read moredays can be a difficult situation but Tony made the whole buying experience seamless. Excellent dealership, with great salesman and vehicles.

I had my vehicle serviced at Chesterfield and Morgan was AMAZING!!! She was so knowledgeable,…read morehonest and not pushy at all. She even provided me with her direct number in case if I had any follow up questions or wanted to schedule future service appointments. This was the best service I have ever experienced! Mercedes of chesterfield is so fortunate to have a dedicated employee like Morgan. Keep up the great work and looking forward to seeing you for my next service!

I was at your business to serve a subpoena. The GM gave me the runaround. I tried to tell the GM…read morethat he was required by RSMO to make the employee available to get served. He threatened to powerplay me by having me contact Asbury (Their HR People) and come back after a few days. My wife previously tried to deliver this service, and they gave her the runaround. I told him I was going to call the police. He called the police and falsely reported I was creating a disturbance just because he was not getting his way and is used to flexing on people. Within 10 minutes they made the employee available for service. Now imagine if you bought a car from these fools. Stay away!

If you're looking for a car, this is a place to go. They made me feel so comfortable like family…read more and they went Above and beyond to make sure that I was happy I am truly grateful for people like this thank you guys so very much everybody from the gentleman that first introduced himself when I walked out of my the rental to the owner to his beautiful wife you guys were absolutely great thank you. I love my car!

Great business! Hakim was super helpful in finding me a new vehicle, and super informative. He…read moregenuinely cares for his customer and it definitely shows! You don't have to worry about any scams here, and there is ALWAYS a great deal. I couldn't be more happy with my purchase and my experience overall! I HIGHLY recommend.