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    O'Connor

    3.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

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    9 years ago

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    An Initial Impression

    An Initial Impression

    3.0
    (2 reviews)
    7.9 mi

    Spectacular service, amazing customer care, incredible quantity and variety of threads and monogram…read morechoices. My orders are always ready on time, and if there is ever a concern, they go out of.their way to make things right. Great pricing too!

    If I could give 0 stars I would. I took a short in to have a monogram on the cuff. I provided a…read morephoto of exactly what I wanted. When I picked it up, it was it centered the way I asked and the gal at the counter said it was her fault and apologized. Fine. The quality of the embroidery was very poor, you could see the white shirt through the blue thread in several areas. In addition, the lower case "j" was dotted but not the lower case "i". When I pointed these two things out, the employees (not the one who apologized) got rude and belligerent as if it was somehow my fault that rules of writing small letters exist. The gentleman kept asking me what I wanted him to do about it. I replied, I just want you to fix it. He threw up his hands and stomped to the back room. This left the poor lady behind the counter looking embarrassed and I felt terrible for her. She looked at me and said I am not sure what to do. I told her a good start would be to refund my money which she did, again with an apology. When I got home, we realized that the monograming was so off center it was in the back of the cuff so would not be seen by anybody and again, terribly off center. I am not clear how when a customer shows you a picture of exactly what they want, you do it so horribly wrong. The shirt is ruined as, if you take the thread out, the shirt will have hundreds of holes. I reached out to these folks and suggested that they replace the shirt and have heard nothing. Perhaps they feel that since they are the only game in town they can afford to treat customers this way. Perhaps they are just rude people. I will not use them again (there are other games in town) and, I will never recommend them. Do yourself a favor and do not use them. Not only is the work shoddy, the people apparently are as well.

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    An Initial Impression
    An Initial Impression
    An Initial Impression

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    Sew Fabulous

    Sew Fabulous

    4.0
    (16 reviews)
    21.7 mi

    My previous review was on behalf of my boyfriend. This one is for me…read more Angela embroidered a beautiful baseball hat for me in my favorite shade of purple! Soon, we'll be working on altering a leather vest for me to wear while motorcycle riding! So happy to have found a shop and owner of said shop that is very friendly, easy to work with, and has integrity and pride in the work produced by her and the ladies who work for her!

    I can't recommend Sew Fabulous based on my experience. I hope this helps anyone who's considering…read moreusing them, because I wish I had paid closer attention to reviews before booking. I chose Sew Fabulous because it's close to my home, a friend had a good experience with them, and I was willing to pay more for quality and convenience. My dress was an Azazie bridesmaid dress, and I only needed the hem shortened. I booked six weeks in advance, so there was no rush fee. I paid the required $75 appointment fee, changed into my dress, and the hem was pinned in just a few minutes. When the estimate was calculated, I was quoted $255 to hem the dress. I understand every business has the right to set its own prices, and I'm not criticizing them for charging what they believe their work is worth. I was simply caught completely off guard. My dress cost around $80, and based on conversations with others--including someone who had used this shop for a similar dress--I had no reason to expect a quote anywhere close to that amount. I politely asked if the estimate was correct because I genuinely thought there might have been a calculation error. Instead of feeling like there was room for a conversation or even a second look at the estimate, I immediately felt like the focus shifted to explaining their policies and that the $75 appointment fee would not be refunded if I chose not to proceed. While I understand those policies are posted and businesses have every right to protect their time, I left feeling like there was very little effort to understand why I was so surprised or to work through the situation with me. The price itself wasn't what bothered me most--it was how the interaction was handled. I came in intending to hire them, not to shop around or waste anyone's time. Walking away without any work done but still out $75 left me feeling taken advantage of rather than cared for as a customer. If you do choose Sew Fabulous, I strongly recommend asking for a rough price range before paying the appointment fee so you know whether it's within your budget. I also recommend understanding their payment policies ahead of time, as they differ from many alteration shops. This is only my personal experience, but it wasn't one that left me feeling valued as a customer, and because of that, I wouldn't return or recommend them.

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    Wedding dress alteration.
    Wedding dress alteration.
    Wedding dress alteration.
    Wedding dress alteration.
    Sew Fabulous

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    O'Connor - fashion - Updated August 2026

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