They were very compassionate and understanding. I appreciated them setting me up with the right…read morereferral's and appointments post visit.

Was told by a nurse she "didn't like my energy" when I complained that all she did was prescribe…read moreibuprofen

I came in for blood pressure issues that were causing me extreme anxiety (8 months postpartum). I…read morecouldn't get in to see my PCP so after an anxiety attack from my blood pressure being elevated (I continuously monitor at home 168/91) I went to the Urgent Care. Dr Leaf was very empathetic, and I feel like he did listen to my concerns. He prescribed me a short-term anti-anxiety medication to help get me through my mental anguish and reassured me that while my blood pressure *is* high that I am not "in crisis" and agreed that my anxiety about it being high was only making it worse. Here it is a month later and I am happy to report that my blood pressure has significantly reduced due to my anxiety being under control. I'm regularly getting 138/80 readings which are still a tiny bit elevated but nowhere near where they were which does make me feel a lot better. Thank you!

Blame the patient. Blame the insurance company…read more Take no responsibility. Because I couldn't get in to see my regular doctor, I went to UrgentCare for a rash I needed cleared up asap. The doctor was pleasant enough and I was able to get some meds that helped the issue (not completely, though, and it did return). The issue was the billing. Then the complete absence of customer care. When I went in, I asked how much the visit would cost and was quoted a number. I then verified this a couple of times, all with the same answer. So, imagine my surprise upon receiving a bill for almost double what I'd already paid! I called the office and was told they would *not* honor the quote I was given. When I asked why, I was told it's not their policy and that I should have read the policy document more thoroughly. (More about that below.) Eventually, I spoke with Dr. Leaf who apologized that his office staff did not provide the proper information and that he would work on training them better. OK, that's a good start. But what would he do for my situation? Would he honor the quote the office manager gave me (multiple times)? That's when he started getting pretty hostile. He changed tactics and accused me multiple times of misunderstanding the staff. Multiple times, I repeated that my husband was there with me and heard the conversation. When that didn't work, he changed tactics again and blamed me for signing the policy document saying that I should have read it more thoroughly. Here's what I pointed out to him . . . . When a person comes in to an urgent care center, their main concern isn't paperwork. Their main concern is getting help with an urgent medical issue they are facing, and they aren't always in a mental state to absorb the plethora of legalese built into a policy document. Knowing this happens was the main reason I asked for a quote - and verified it several times. He knows this too, but it's easier to take advantage of someone in a desperate situation. I pushed again and asked if he would resubmit the paperwork and honor the quote. Again, he refused, this time stating he couldn't according to his policy with the insurance company. Interestingly, when I spoke with an insurance agent (not a CS rep), she told me 1) yes, he could have honored the quote I was given, and 2) alternately, he could have submitted a corrected claim. Overall, I was shocked at the hostility I faced from the office staff who blamed me for signing the policy statement to the doctor who accused me of first misunderstanding, then not reading the document. And shocked at the lack of customer service. Sad that it came down to blaming the patient for trusting the office manager and an unwillingness to make the situation right.

Best clinic ever. genuine and friendly staff. They provide every kind of help from getting a…read morephysical to primary care health to Sleep Study to getting IUD. They have therapist that do appointments over Zoom or in person in the clinic. Emily Heath is my doctor and she is absolutely fantastic in every way. She spends time with you she remembers who you are. She is very knowledgeable and takes your issues seriously. I've never had a better doctor in my 50 years of life.

Spineless and illegal billing practices. They upcode and overbill your insurance company while…read moreyou're not looking. Report them to the Oregon DOJ.

I have to get blood draws here. The room for this is cramped and dirty. Once, they left me sitting…read morein the hallway waiting and waiting for someone to do my blood draw........they forgot me and had gone to lunch. Thank goodness the receptionist was still at the front desk and I walked up and told her I had been forgotten. One time they mishandled my blood sample so they had to call me back in to get ANOTHER draw...ugh! They said I would not be billed since it was their mistake. Guess what? I got billed! I'm moving on to a cleaner, organized clinic.

Deborah Loewer has been my physician for a little over two years. I moved here from Southern…read moreCalifornia where I had enjoyed being the patient of the same Internal Medicine physician for 27 years. I was naturally worried about someone who could take her place when I moved here. Deborah has certainly filled the spot for me! She takes her time, never makes me feel I am just another patient, but that I am special. She also is willing to try new medications if we don't see results from the first. Her assistant Myra is also the best! I recommend her to all of the new friends I have made here in Portland.

Well, getting older and needing the routine tests, etc., You all know what I mean the dreaded…read morecolonoscopy. Not much fun but Dr. Kaynard and his staff have a no nonsense way of getting things done and it was quick and easy (as easy as these things get). My driver (you've got to have one of those for these tests) and I were quickly on our way to brunch after the fasting session. I timed it just right for Lent. Ironic, perhaps. It was quite by accident. I'm sure I'll be back.

Dr. Kaynard is very personable and really listened. The facility is really nice too. I am feeling…read moremuch better thanks to Dr. Kaynard's advice; he helped me when 3 or 4 other doctors could not.

If you have united health care high deductible insurance, do not go here for a dr note for a…read moreprolonged common cold. Or expect a $360 bill for essentially common knowledge on how to treat a cold. I was in and out within 15min and got the work note and instructions to take over the counter cold medicine. I received a $360 bill for this and I know it's because of my benefits but if I had any indication on the expected bill, I would have never went. I called CS and they only offered a payment plan with no, one time, discount options. Truly horrible that is the healthcare system and Providence just so happened to be the middle man so they get the bad review.

The independent adult living facility where I live does not have a nurse or doctor on staff, so I…read morecalled Providence Express and made an appointment for the same day. I had been dealing with a very bad cold which went to my chest and I just couldn't shake it off. I got worried that maybe there was something serious going on, so I went to Providence Express Care on Kruse Way. I learned that there was a very bad virus going around and they had been seeing a lot of people who had it. The only advice was to get plenty of rest and take plenty of foods and wait it out. Fortunately, it wasn't pneumonia! I was sidelined for two whole weeks. A friend who had also been dealing with the bad virus said that taking Robitussin helped her a lot, so I tried it and it did help.

Do not use for primary care. It is a bait and switch. I…read morescheduled an annual physical. The first two times I scheduled with Julie Passon at the Wilsonville clinic. Both times, in an email the day before, I had confirmations with an entirely different provider, a man Christian. I had to cancel those because all I wanted was a Pap smear, which I did not want a man to do so. I had to make 3 separate appointments before I got an appointment with a female provider, causing a delay of 2 months. When I arrived for actual healthcare, a Pap smear, physical, or both, I made it clear that I was there for that, but my priority was a Pap smear. I was not given paperwork to fill out my history in the office myself, or beforehand. I told them I was a cash pay patient, had a crowd sharing healthcare plan (CrowdHealth). I made it very clear that I had no insurance and asked what the visit would cost. I told them I wanted to pay before I left and also wanted to know what the cost would be. They said they didn't know, it would depend on what the PA decided to do. The lady at the front desk said there were three different cost possibilities starting at $175, but up to just a few hundred dollars. My wait in the lobby was very brief, because I was right on time, and then an MA weighed me and did my vitals, then placed me in a room. I thought it was strange that she left without telling me to get undressed. After a few minutes, PA Kelly King entered the room. She was very nice. She sat down and informed me that she needed to get a history, and that we would talk about getting an exam later. What? That's literally what I made the appointment for. an exam.I am an ER nurse and I know very well how easy it is to enter data. I placed peoples histories and medication list in the chart for my job, but even a I placed peoples histories and medication list in the chart for my job, but even an MA can do that. Since when is it impossible to do an exam on the patient when doing their history? Anytime somebody is getting a physical there's going to be a history taken as well. I could've filled out my own history, family history and medications. That is all she spent time on, asking about these 3. No exam. That is data entry and not something a PA needs to do while a patient in the room. I did not book a data entry appointment. PA King said mid appointment she would not address any other health concerns within an annual physical this appointment. She said I would have to come back. What an idiotic process. I had recent blood work 4 months ago with LabCorp that I tried to show her. She did not want to see it. I offered to send these records of my recent labs to the office, and she said the front desk would take care of it afterward. When escorted out to the front desk, they wanted me to sign a release of records, even though I said I could print them and bring them in. I waited 25 min in the lobby while the reception staff said they still could not tell me the cost of my visit, because PA King had not entered the diagnostic codes, then that the bill was very high and I should wait and go home until they fix it. I explained before, and after I wanted same day cost & to pay. Then this morning I got an email that my bill was $726, all to be questioned by a PA about information I could've literally entered myself online. My Pap smear was converted to a data entry visit. What other industry do they absolutely refuse to tell you what something is going to cost beforehand, or afterward? In what other industry do you book an appointment for a product A, then get given product B, then they still won't tell you the cost? Healthcare is a total scam. This is coming from an experienced nurse, someone who's practiced medicine for 31 years as an ER nurse. In what insane world should a PA be able to charge $726 for 15 minutes worth of data entry basic work? That's $2904 per hour for just one PA out of several in that clinic. This was a scam, and I did not get the product that I directly asked for at the front desk, made appt. for, nor any transparency in the cost.

Scheduled an appointment and showed up, but then was told my insurance wasn't accepted through this…read morecompany. I've been to a zoom care in the last year.... also I had to take photos of my insurance card to make the appointment and it never said it was improper insurance or any identifiers showing me my insurance wasn't accepted here. Waste of my time for being sick a week.

I owe so much gratitude and appreciation to the team at NW Integrative Medicine. This clinic is the…read morefirst place I have ever felt FULLY SEEN in the medical world. Not only will they work with you on general issues, they are so thoughtful, patient and kind that they'll take the time to get to the bottom of specific issues, too. Doctor Pickworth is the best doctor I've ever had the privilege of seeing. She is authentically compassionate, understanding and takes time to help you fully understand, think through solutions, and truly work with you, where you're at. I was able to address an issue under her care almost immediately after having worked (and failed) for years under the care of another doctor. So grateful that I found this clinic. All of the staff are so wonderful and cheery, and like I said, Pickworth is the best. Seriously, haven't ever thought I could be excited about doctor's appointments, but here we are. Thank you to the team at NW Integrative. Y'all ROCK.

Dr. Meaghan is just incredible and I can't say enough about her! I would highly recommend her (and…read moreI constantly refer people to her). She is amazing with chronic health conditions that have left other doctors puzzled. She is kind, emphatic and very knowledgeable. She takes her time to explain everything and works with me. She doesn't discount my fears, doesn't talk down to me, and truly cares. And her body work is pure magic! I am so grateful that I found her!