My doctor recently ordered an MRI of my abdomen. I already knew that one of those closed MRI's…read morewasn't going to work for me, so I asked for a referral to Open Advanced MRI NW. My husband had gone there when he had a shoulder replacement so I pretty much knew what to expect. Two days before my appt, one of the receptionists called to let me know how to prepare for my MRI: no food four hours before (thank goodness my morning coffee was OK), no metal on my person or clothing, wear loose fitting comfy clothing and try to drink some water about an hour before. I arrived for my appt 20 minutes early and filled out a few forms. My temperature was taken and everyone, including myself, wore masks. My insurance card and driver's license were wiped down with disinfectant before being returned to me. Ah, these times of COVID-19! Shortly, I was given a locker to stow my purse and coat, then taken into the procedure room. The technician, Stephanie, was very nice and explained everything as we went along. I lay on the MRI table and Stephanie got me situated. It was comfortably padded but I asked for an extra pillow to prop my head up a bit more. The entire machine was open all around, no claustrophobic feeling at all. And no pain whatsoever. Headphones are provided but mine only played white noise and I did hear the loudness of the machine (kinda like a percussion drum section but really loud) and I did keep my eyes tightly shut the whole time. I peeked only once and yes, my face was very close to the ceiling of the machine. I had to take deep breathes and hold it a number of times and the drum-like banging of the machine helped me count how long I was holding my breath. I am larger than the average bear and really appreciated Stephanie's kindness and no-judgment manner. I read on their website that they can accommodate a 450 pound person (550 on another write up) and even though I am no where near that large, it eased my anxiety immensely. They will give you a mild sedative if you think you need it but I was just fine. Having medical procedures is never any fun but when the anxiety is eased, it's definitely more tolerable. I highly recommend Open Advanced MRI NW. The only drawback is that your insurance may not cover as much as you'd like. I haven't received a bill yet, so I'm not really sure how much I will have to pay out of pocket, if anything. Now I just have to wait a few days for my results. Keeping my fingers crossed.

Payment. I had my…read moreMRI in this place. The staff are nice and friendly. I paid my CO PAY right up front $420 before the procedure. And the cashier says this is the only amount I'm going to pay. I did my MRI last year of June2024. Now February 2025 I recieved a bill for the amount of $342.50

I came in for blood pressure issues that were causing me extreme anxiety (8 months postpartum). I…read morecouldn't get in to see my PCP so after an anxiety attack from my blood pressure being elevated (I continuously monitor at home 168/91) I went to the Urgent Care. Dr Leaf was very empathetic, and I feel like he did listen to my concerns. He prescribed me a short-term anti-anxiety medication to help get me through my mental anguish and reassured me that while my blood pressure *is* high that I am not "in crisis" and agreed that my anxiety about it being high was only making it worse. Here it is a month later and I am happy to report that my blood pressure has significantly reduced due to my anxiety being under control. I'm regularly getting 138/80 readings which are still a tiny bit elevated but nowhere near where they were which does make me feel a lot better. Thank you!

Blame the patient. Blame the insurance company…read more Take no responsibility. Because I couldn't get in to see my regular doctor, I went to UrgentCare for a rash I needed cleared up asap. The doctor was pleasant enough and I was able to get some meds that helped the issue (not completely, though, and it did return). The issue was the billing. Then the complete absence of customer care. When I went in, I asked how much the visit would cost and was quoted a number. I then verified this a couple of times, all with the same answer. So, imagine my surprise upon receiving a bill for almost double what I'd already paid! I called the office and was told they would *not* honor the quote I was given. When I asked why, I was told it's not their policy and that I should have read the policy document more thoroughly. (More about that below.) Eventually, I spoke with Dr. Leaf who apologized that his office staff did not provide the proper information and that he would work on training them better. OK, that's a good start. But what would he do for my situation? Would he honor the quote the office manager gave me (multiple times)? That's when he started getting pretty hostile. He changed tactics and accused me multiple times of misunderstanding the staff. Multiple times, I repeated that my husband was there with me and heard the conversation. When that didn't work, he changed tactics again and blamed me for signing the policy document saying that I should have read it more thoroughly. Here's what I pointed out to him . . . . When a person comes in to an urgent care center, their main concern isn't paperwork. Their main concern is getting help with an urgent medical issue they are facing, and they aren't always in a mental state to absorb the plethora of legalese built into a policy document. Knowing this happens was the main reason I asked for a quote - and verified it several times. He knows this too, but it's easier to take advantage of someone in a desperate situation. I pushed again and asked if he would resubmit the paperwork and honor the quote. Again, he refused, this time stating he couldn't according to his policy with the insurance company. Interestingly, when I spoke with an insurance agent (not a CS rep), she told me 1) yes, he could have honored the quote I was given, and 2) alternately, he could have submitted a corrected claim. Overall, I was shocked at the hostility I faced from the office staff who blamed me for signing the policy statement to the doctor who accused me of first misunderstanding, then not reading the document. And shocked at the lack of customer service. Sad that it came down to blaming the patient for trusting the office manager and an unwillingness to make the situation right.

Their mobile service came to my home and drew 17 vials of blood. I am very hard to get blood from…read more Linda was very experienced, quick and efficient. No one has ever been able to get that much blood out of me. I've had a LOT of blood draws and I was very impressed. Very happy. Will be using them again.

I am trying to arrange a mobile blood draw for my seriously ill 98yo father, Venacare wouldn't…read moreschedule the blood draw for 3 days due to waiting to determine if my father's medicare was in network. Some of their employees were very helpful and seemed to be trying. The person who answers their phones is not one of them, and she complained about me to the owners when I expressed my frustration that we had been waiting for three days for the insurance to be vetted, and she gave no indication she was willing to help with the process at all. They fired us as clients due to that person feeling I was rude. I'd stay away. BTW, I'm a practicing physician, and VenaCare had been recommended by a mobile Urgent Care PA who had come out to see my father.

I was injured at work and have been seeing Shanty, the PA a couple of times and have nothing but…read moregood experiences with medical staff. I felt heard and listened to about my pain, and was offered quick answers about anything I had to ask. Alexandra at the front desk is very kind and helped me feel a little less nervous with her calming and kind energy. Lukas, the medical assistant was also very nice and I enjoy coming here for my visits.

I am just so amazed with this place. It's beautiful, and the nurses there are just amazing. They…read moretook amazing care of me, Angela is just the sweetest and has the most bubbly personality I'm coming back just because of her. I've been here twice now and Shanthy has taken very well care of me. Even after my visits I got a call days later to see how I'm doing and how everything went. 10/10

Best clinic ever. genuine and friendly staff. They provide every kind of help from getting a…read morephysical to primary care health to Sleep Study to getting IUD. They have therapist that do appointments over Zoom or in person in the clinic. Emily Heath is my doctor and she is absolutely fantastic in every way. She spends time with you she remembers who you are. She is very knowledgeable and takes your issues seriously. I've never had a better doctor in my 50 years of life.

Spineless and illegal billing practices. They upcode and overbill your insurance company while…read moreyou're not looking. Report them to the Oregon DOJ.

Welcoming atmosphere, despite my having to go for a "wiz quiz."…read more Defn recommend. Call if you wonder about their services; I think they're about to accommodate more than one would initially assume.

I hand an employment screening and the first testing center closed at 3:00pm (which makes no sense…read moreto me). So I called to confirm what time the office closed. The person who answered was extremely easy to work with, so much so when I thought might be cutting it close to closing time I called and was reassured it was okay. I would highly recommend this testing facility, very professional and seemed very secure. The fun part was I noticed upon leaving there where chickens in the back (very cool)!!!

My three year old needed an xray done so our ordering provider sent us here since we live right up…read morethe street. I called the same day the order was sent and they already had it in the system. Great! I was told x-rays are not scheduled and are done on a walk in basis. Anyone with small children knows that this is not ideal because it is difficult to wait with your child for long periods of time in a waiting room not set up for them. I looked online before we went so I knew there would be no kids area or reading materials. We decided to go mid morning when I figured it would be less busy. There was only one person in the waiting room when we got there and we were told by the receptionist that we would be up next for xray and that it wouldn't be too long because the last client before us just finished up. Great! We then sat down and waited. And waited and waited and waited. Over 40 minutes we sat in the room and waited. I was just about to go back up to see when we could expect to be called when someone finally came out for us. We were lead back to a room with two techs and they began trying to position my kiddo for the imaging to be done. One of the techs either doesn't like children or doesn't work with them often because she had a horrible bedside manner. She sounded irritated the whole time and was huffing and puffing when my son didn't understand the instructions she was giving him. It's not like we were taking a long time to figure this out, either. This was in the first 1-2 minutes we were in the room and she was already acting like we were just a huge inconvinence. He's freaking three, he's not going to respond to verbal instructions the same way an adult does. Overall, I left feeling pretty poorly about our interactions and experience. If you work at a business that serves children as part of their demographic, you should be expected to be cordial when working with them. In the future we will go elsewhere, even if it means we have to travel further.

Typically if I need an X-ray I could go right upstairs from my primary doctor's office. As a result…read moreof Covid, that facility closed down so I had to drive out to Tannesbourne to have my ankle X-rayed. I've been having intermittent pain and weakness and both my doctor and I want to figure out what is going on. The Center for Medical Imaging was easy to find. Plenty of parking out front. Very large waiting room with seats spaced far apart. Everyone working there was friendly, efficient and professional. Since the order was called in prior, I just had to sign in and within 5 minutes, the technician came out to get me. The process went quickly, she took at least five X-Rays from different angles, and I was on my way. Results were in My Chart within 24 hours.

Mammogram time. Woop tee doooo. You know I have been going to Legacy since I moved to PDX for my…read moremammogram and I was NERVOUS to say the least to go to a new place. But it's FANTASTIC. The tech isn't as warm as the woman I've become used to, but they're fast and efficient. And she explained to me that a large weight loss or gain can impact the density of your breasts and therefore make the image much different than a previous image. She also explained to me that tattoos can affect the images!! So I did learn a lot while I was here. The care was excellent. I didn't have the need to interact with the office at all since I checked in online and did all my things lol so 5/5 not excited to go back but I'll be back next year!

I have had a lot of imaging in the last few years. I oughta have a punch card. Typically I go to…read moreThe Center for Medical Imaging at Tanasbourne on Fridays ( my day off) and much later in the day. It is ten minutes from my house. My oncologist scheduled me here for my 6 month post chemo CT on a Monday at 7:30. A workday at the crack of dawn. No one checked with me first. So, I started grumpy. My minion picked me up at 6:30 and because of traffic, he was grumpy too. Parking was easy. The place was easy to find on the ground floor to the left of Providence Immediate Care. They had "Finding Dory" playing on a big tv and there was comfy seating. My wait was only long because I had to drink contrast beforehand in two doses over an hour. It was hard to stay cranky for too long. Everyone was really nice, the procedure was smooth. The contrast they made me drink was disgusting as usual ( I don't like the texture, I am a fragile flower) but they have a bowl of peppermints on the counter that really helped. Yay. My results were in My Chart fairly soon after, a clean scan. No sign of cancer. All good. And my minion got me a mocha after. Of course.