Very friendly staff. You're in and then out...quickly. Parking is available and near the lab…read morebuilding. I find that the online appointment procedure is somewhat daunting. Could they simplify it somewhat?

I had a bunch of lab tests. Had to bring in various biological samples. When I got the collection…read morecontainers I had to present my ID, insurance cards, etc. I watched them enter the info into the computer, just as I had watched the receptionist in my doctor's office enter it moments before. I was told I had to have an appointment to be allowed to drop off the samples. Seemed odd, but ok. I couldn't be sure when I could collect the samples, some of which were time sensitive, so I collected the samples before trying to make an appt. When I tried to make an appointment there were none available for the time-sensitive materials I had just collected. Now What? I tried to call to ask what I was sposed to do. First I was dropped into the general Legacy Health System where I was on hold for about ten minutes listening to a long message "if this then that, if that then this, if the other thing, then the other, Covid information, Covid immunization information, if this than that again, etc. etc.," finally got to select the number for my need, where I again waited about 10 minutes, again sitting through "if this then that, if that, then this, if the other thing, then the other, Covid this, Covid that, etc. etc., When a human finally answered I was transferred to the lab where once again I sat through "if this then that, if that, then this, if the other thing, then the other, etc. etc.," for another10-12 minutes. No one from the lab ever answered. Since I had already collected the specimens I decided just to drive to the lab before the clock ran out. I hoped someone with common sense would accept them. At the lab no one seemed to care that I didn't have the mandatory appointment. They asked for all of the same information they had entered into the computer less than 24 hrs before. I explained the confusion I'd experienced when I couldn't make the mandatory appointment in time to meet the lab deadline. The receptionist said, like I'm a little slow "well, if you have a specimen to drop off you don't really need an appointment!" I suggested it would be helpful if there was a note adjacent to the online appointment link stating that lab specimens could be dropped off even if no appointments were available. The receptionist shrugged, said he has nothing to do with that. This is the first time I've dealt with the Legacy system. I liked the new specialist I saw, I was thinking about becoming a Legacy patient. Nah. Can't get through on the phone, told an appt was required, but couldn't make one, and staff who are unconcerned with the patient's experience in the Legacy system. I sure hope Legacy lab staff's systems and personnel are more responsive than I experienced in my efforts to get there.

I'm not accustomed to checking reviews before going to the doctor, but maybe I should start after…read morethis experience. My wife visited for a blood test ordered by OHSU and was met with unprofessional behavior. An elderly female phlebotomist repeatedly talked over her, insisting that a printed requisition was required--even after verifying that the faxed order was sent by our physician days ago. Additionally, the billing process was confusing and inflexible. She refused to process our insurance, repeatedly asking if we were paying the lclient." When we clarified that our healthcare provider's insurance covered the test, she still insisted on billing the doctor. This experience left us feeling undervalued and frustrated. I hope this feedback prompts improvements in customer service and billing practices.

I wish I had seen his name so I could thank him here, but the technician/phlebotimist was so nice…read moreand helpful! It was my first time there, walk-ins are ok, but the entire day was booked with appointments. There's a sign that says you might wait up to an hour if you don't have an appointment. He came out and announced to the people waiting that he had started the day with computer issues so he was a little bit behind, but he would fit in walk-ins as soon as he could, which was really helpful because I wasn't sure how long to wait around. Then he came out again and announced my name just to say that I was next. It was really, really nice, and although the place was full of people waiting, I only waited about 20-25 minutes.

For 20 years whenever I need bloodwork, this is where I come. Co-located with Providence Medical…read moreGroup, which is where my Primary resides, it is super convenient to walk across the hallway to get bloodwork done. My doctor initiates the order and it's there when I arrive. Everyone working here is friendly, professional, caring and most important, take vials of blood without causing pain or needing multiple pokes! So important. After visiting so many times, I realized I never wrote a review. I want to give a shout out and thanks to everyone who works here. Thanks for the service you provide and the care in how you deliver it. Appreciate the sense of humor, too! Thanks!

Easy, no appointment necessary, for lab work, part of the Providence network…read more After a doctor appointment on the first floor, the doctor requested lab work. I assumed I needed to head up the street to St. Vincent's Medical Center or the East Pavilion, but the doctor said, just go up to the 2nd floor and give them this paperwork. I said, 2nd floor of the Medical Center? No, just take the elevator up one floor. Note, building is in the process of getting painted so there were no signs (4/8/24.) After walking up and down a long hallway with no success, I stopped in a pediatric office and the receptionist told me the lab was in the hallway directly in front of the elevator. Walk across from the elevator, hallway goe off to right, about half way down on the right is LabCorp. The hallways are very sterile with small signage. Once inside, you do a self check in at the kiosk. The machine couldn't read my insurance card, no idea why, so I had to manually type in all the info. This happened to several other people so it definitely warrants being fixed. After that, I took a seat and waited my turn. Some people had set up an appointment so they were in front of me. There is a screen with people's initials so you can see where you are in the queue. My wait was about ten minutes. A little soft background music in the waiting area would enhance the environment. The technician was friendly, efficient, and most important, skilled. Hit the vein first time even though I was a bit dehydrated, and a minute later, done. I have an order for a repeat test for early June, and now that I know this lab exists, I'll stop here. There is a parking lot right out front, easy exit off 26, very convenient.

Not a trustworthy place. Would not recommend. Its unfortunate to see American Healthcare continue…read moreto decline at such a rapid pace

I had a great experience today as a walk-in client. I showed up right after opening at 7:30a on a…read moreMonday and waited maybe 10 minutes before being seen. I was back in my car at 8a. Angela was awesome too! Friendly and super efficient. The entire experience was smooth and painless.

I was leery about walking into a Safeway store (Quest is located inside) to get my blood drawn…read more Months before I was reading reviews from this location and one name kept appearing with stellar reviews, 'Angela'. It was my lucky day, Angela was working the day I went in... YAY!!!! I can now say, ALL of the 5 star reviews that mention Angela are absolutely true. She's fantastic at her job (professional, friendly and efficient). Thanks Angela!!!

Would try because it's probably different than either Heritage and Ancestry who cheated people out…read moreof money. Improper testing of an individual DNA. Their excuse use what other family members tested for.

This Company's a joke. Rip off stay away. Their result came up as inconclusive which was bullshit…read more They even had my mom DNA and my sisters. Then wanted me to pay more money for more testing. Numbers were missing and they only tested one swab I can grantee to try to hurry with results. I Went to another company who said it's impossible to get inconclusive results when having a mother's dna and siblings dna and got answers and the REAL truth and a full report not just some random bullshit response. This company is a scam be very careful when handing out money online. Use Well known dna testing centers this place is garbage. Definitely pay the extra money to get Actual results.

Frank is one of the most incredible humans I've ever had the pleasure of knowing. Always an…read moreincredible experience even with my complicated lab orders!

I could not have asked for a better experience as a first time, very nervous, patient. Frank…read moreclearly recognized my apprehension and was very caring and thoughtful. He made the experience pleasant and put me at ease. The office location closest to me is centrally located in Vancouver Washington and is clean (super important to me) and easy to find. I really appreciated the expertise and helpful tips. Thank you Frank!

Even worse, in poor taste, you wait OVER A YEAR AND A HALF to respond. Shut up now. You aren't…read moreeven worth more of a response than that.

From the owner: DNA paternity, family relationship, ancestry, and genetic disease testing. Offering both private…read moreand AABB accredited legal testing.

The reason why I am leaving this review is, Feliria H. is the absolute best. This is my second…read moretime coming in to this lab and she drew my blood both times. I came in with a complicated lab order and she took her time and reassured me that it was no problem. Her level of professionalism is top tier. She is dedicated. She knows how to make everyone feel at ease when they are nervous. I can tell she loves her job and has been doing this for years. Felaria H. deserves to be recognized because she is 1 in a million.

Beware the most terrible people work here. The lab sign says, go wait in the waiting room. So I do…read moreI wait, and I wait. And when I call the lab to find out what the next step is that lady came out like fire pissed off dishusting as hell.