For 20 years whenever I need bloodwork, this is where I come. Co-located with Providence Medical…read moreGroup, which is where my Primary resides, it is super convenient to walk across the hallway to get bloodwork done. My doctor initiates the order and it's there when I arrive. Everyone working here is friendly, professional, caring and most important, take vials of blood without causing pain or needing multiple pokes! So important. After visiting so many times, I realized I never wrote a review. I want to give a shout out and thanks to everyone who works here. Thanks for the service you provide and the care in how you deliver it. Appreciate the sense of humor, too! Thanks!

Easy, no appointment necessary, for lab work, part of the Providence network…read more After a doctor appointment on the first floor, the doctor requested lab work. I assumed I needed to head up the street to St. Vincent's Medical Center or the East Pavilion, but the doctor said, just go up to the 2nd floor and give them this paperwork. I said, 2nd floor of the Medical Center? No, just take the elevator up one floor. Note, building is in the process of getting painted so there were no signs (4/8/24.) After walking up and down a long hallway with no success, I stopped in a pediatric office and the receptionist told me the lab was in the hallway directly in front of the elevator. Walk across from the elevator, hallway goe off to right, about half way down on the right is LabCorp. The hallways are very sterile with small signage. Once inside, you do a self check in at the kiosk. The machine couldn't read my insurance card, no idea why, so I had to manually type in all the info. This happened to several other people so it definitely warrants being fixed. After that, I took a seat and waited my turn. Some people had set up an appointment so they were in front of me. There is a screen with people's initials so you can see where you are in the queue. My wait was about ten minutes. A little soft background music in the waiting area would enhance the environment. The technician was friendly, efficient, and most important, skilled. Hit the vein first time even though I was a bit dehydrated, and a minute later, done. I have an order for a repeat test for early June, and now that I know this lab exists, I'll stop here. There is a parking lot right out front, easy exit off 26, very convenient.

Generally the staff is competent, friendly and my waits for my appointment are not long. However,…read morethe problem is communication with my OHSU clinic. 100% of the time I am told by the staff that I have no order from my doctor. This is because my clinic and their medical organization fax orders to labcorp instead of using an electronic system. This means that labcorp staff need to know the day the order was received and then search through all the faxes received that day. I don't really know when the order was received by them. Last time I had to get my clinic to fax the order again, and had to wait around for that. This time I'm going to bring a paper copy of the order. The communication is broken on the other end as well. My clinic never sees the results since they come via fax to a phone number they don't check, or at least not regularly. So, I download the results from labcorp's site and attach them to a mychart message. I fault primarily labcorp, but also my clinic and their organization, my insurance company (who requires me to use a lab that doesn't communicate well with my medical provider) and myself for not making more noise about this. (I'm trying to remedy that with this review.)

I had an appointment for 12:45. I have been waiting to be seen and it's 1:25 pm…read more Why make an appointment if they don't care. Very unprofessional, disappointing. Type of care: any type is apparently inappropriate why does it take 45 mins to see someone with an appointment. I don't know why I tried again.

I made a urgent care appointment for a cut on my heel, for 11:30 today, Sunday July 12. I get a…read moretext as i am walking in, saying they are ahead of schedule and do i want to come in early. I told the receptionist and she didn't say anything. People come in after me and get taken back. 11:50 they call my name. The assistant takes vitals then asks when I got a tetanus shot. I said a few years ago. She says she will look it up. 15 min go by and no sign of her. I find the information on my phone and stick my head out the door and tell her. She says she couldn't find it, but ok. I wait in the room for another 20 min with not one person coming in ever to talk to me, to communicate in anyway, so i left. The assistant was just sitting at her computer and never said one word as i left. I get a cancelation text as i am driving away, but they are refusing to refund the co pay they charged me. Horrible communication and customer service.

The reason why I am leaving this review is, Feliria H. is the absolute best. This is my second…read moretime coming in to this lab and she drew my blood both times. I came in with a complicated lab order and she took her time and reassured me that it was no problem. Her level of professionalism is top tier. She is dedicated. She knows how to make everyone feel at ease when they are nervous. I can tell she loves her job and has been doing this for years. Felaria H. deserves to be recognized because she is 1 in a million.

Beware the most terrible people work here. The lab sign says, go wait in the waiting room. So I do…read moreI wait, and I wait. And when I call the lab to find out what the next step is that lady came out like fire pissed off dishusting as hell.

Very friendly staff. You're in and then out...quickly. Parking is available and near the lab…read morebuilding. I find that the online appointment procedure is somewhat daunting. Could they simplify it somewhat?

I had a bunch of lab tests. Had to bring in various biological samples. When I got the collection…read morecontainers I had to present my ID, insurance cards, etc. I watched them enter the info into the computer, just as I had watched the receptionist in my doctor's office enter it moments before. I was told I had to have an appointment to be allowed to drop off the samples. Seemed odd, but ok. I couldn't be sure when I could collect the samples, some of which were time sensitive, so I collected the samples before trying to make an appt. When I tried to make an appointment there were none available for the time-sensitive materials I had just collected. Now What? I tried to call to ask what I was sposed to do. First I was dropped into the general Legacy Health System where I was on hold for about ten minutes listening to a long message "if this then that, if that then this, if the other thing, then the other, Covid information, Covid immunization information, if this than that again, etc. etc.," finally got to select the number for my need, where I again waited about 10 minutes, again sitting through "if this then that, if that, then this, if the other thing, then the other, Covid this, Covid that, etc. etc., When a human finally answered I was transferred to the lab where once again I sat through "if this then that, if that, then this, if the other thing, then the other, etc. etc.," for another10-12 minutes. No one from the lab ever answered. Since I had already collected the specimens I decided just to drive to the lab before the clock ran out. I hoped someone with common sense would accept them. At the lab no one seemed to care that I didn't have the mandatory appointment. They asked for all of the same information they had entered into the computer less than 24 hrs before. I explained the confusion I'd experienced when I couldn't make the mandatory appointment in time to meet the lab deadline. The receptionist said, like I'm a little slow "well, if you have a specimen to drop off you don't really need an appointment!" I suggested it would be helpful if there was a note adjacent to the online appointment link stating that lab specimens could be dropped off even if no appointments were available. The receptionist shrugged, said he has nothing to do with that. This is the first time I've dealt with the Legacy system. I liked the new specialist I saw, I was thinking about becoming a Legacy patient. Nah. Can't get through on the phone, told an appt was required, but couldn't make one, and staff who are unconcerned with the patient's experience in the Legacy system. I sure hope Legacy lab staff's systems and personnel are more responsive than I experienced in my efforts to get there.

Had a last minute request for asbestos testing for some work we were having done for our house…read more Frantic, I found and called Atlas. The woman on the phone explained what was needed and gave me recommendations on what to make sure was included and how to provide the samples. Dropping them off was a snap and my results arrived by email later in the day. I was a little worried about whether my samples would make it that day since there were a lot in the queue. A work invoice was sent by email after the results and was a quick and easy way to pay (through Quickbooks). There are several different turnaround windows you can opt for, the quickest is naturally the most expensive (~47$ at this writing). Same day samples have to be received by 2pm that day for processing.

I needed some flooring tested for asbestos and found Atlas Labs on the DEQ website. I called and…read moretheir price was very reasonable, so I took in my samples this morning. This afternoon I received the results via email. The service and turnaround time exceeded my expectations. Well done, Atlas!

My primary care provider referred me to Urgent because I was having difficulty breathing, not due…read moreto COVID. The providers were very thorough. They were just supposed to listen to my heart, but they also did an EKG and an X-Ray. They also did a COVID test, and were very kind, even though my anxiety was elevated. I was only there for two hours. If you want to be out of there as quickly as possible, I recommend going to their website and reserving your spot. The appointment I reserved was for noon and I was seen ten minutes later.

Came here with acute back pain after a car accident , after being asked a lot of questions made me…read moredo a recorded statement making me feel like I was on trial ,the doctor finally comes in pressed on my back, says its muscles and walks out , prescribed ibuprofen and says nothing about follow up care, no imaging. I feel I could have gotten better care anywhere else. don't come here after a car accident you are better off at the ER where they will actually do imaging.

Obscene wait time with scheduled appointment…read more My husband scheduled his blood draw appointment for Saturday at 10. We arrive here promptly and find out people have been waiting since 8:30am! There is an 85 minute wait. No, thank you! Can you imagine all of these people, including my husband, had to fast for 12 hours and now have to increase their fasting time due to the lack of staff today?! How hard is it to draw people's blood?! My husband is rescheduling his appointment, but wow, I hope this is not normal. This shouldn't happen.

Wow, I honestly can't believe how quickly I was in and out. The other reviews almost scared me off,…read moreand I'm so glad I chose this location anyways! Writing this in the parking lot now at 10:10, I walked in at 9:55 AM on a Friday, fully expecting to wait a few hours. The kiosk was easy to check in with, and I was offered a spot at 10AM with the option to wait in the lobby or go walk around until they were ready. I brought the book I've been meaning to read and didn't even get half a page in before they called me back. The gal working with me was super kind and friendly, and I actually felt super relaxed despite my medical anxiety. She answered all of my questions and got me in and out in minutes. I never leave reviews for anything, so I mean it when I say take the negative reviews with a grain of salt. All of the employees were very quick and kind, and it sounded like they worked well as a team to get people in and out. I wish I caught the gal's name, but if we talked about the tulip festival- thank you for providing exceptional customer service and care! You rock!

My three year old needed an xray done so our ordering provider sent us here since we live right up…read morethe street. I called the same day the order was sent and they already had it in the system. Great! I was told x-rays are not scheduled and are done on a walk in basis. Anyone with small children knows that this is not ideal because it is difficult to wait with your child for long periods of time in a waiting room not set up for them. I looked online before we went so I knew there would be no kids area or reading materials. We decided to go mid morning when I figured it would be less busy. There was only one person in the waiting room when we got there and we were told by the receptionist that we would be up next for xray and that it wouldn't be too long because the last client before us just finished up. Great! We then sat down and waited. And waited and waited and waited. Over 40 minutes we sat in the room and waited. I was just about to go back up to see when we could expect to be called when someone finally came out for us. We were lead back to a room with two techs and they began trying to position my kiddo for the imaging to be done. One of the techs either doesn't like children or doesn't work with them often because she had a horrible bedside manner. She sounded irritated the whole time and was huffing and puffing when my son didn't understand the instructions she was giving him. It's not like we were taking a long time to figure this out, either. This was in the first 1-2 minutes we were in the room and she was already acting like we were just a huge inconvinence. He's freaking three, he's not going to respond to verbal instructions the same way an adult does. Overall, I left feeling pretty poorly about our interactions and experience. If you work at a business that serves children as part of their demographic, you should be expected to be cordial when working with them. In the future we will go elsewhere, even if it means we have to travel further.

Typically if I need an X-ray I could go right upstairs from my primary doctor's office. As a result…read moreof Covid, that facility closed down so I had to drive out to Tannesbourne to have my ankle X-rayed. I've been having intermittent pain and weakness and both my doctor and I want to figure out what is going on. The Center for Medical Imaging was easy to find. Plenty of parking out front. Very large waiting room with seats spaced far apart. Everyone working there was friendly, efficient and professional. Since the order was called in prior, I just had to sign in and within 5 minutes, the technician came out to get me. The process went quickly, she took at least five X-Rays from different angles, and I was on my way. Results were in My Chart within 24 hours.