I see that there's a "not recommended" review here that sounds a lot like my experience -- I'm not sure how that review got squashed but my experience on a bathroom remodel was very much the same. We worked primarily with David. In the initial stages, I asked a lot of questions and every time I had concerns the answer was the same: "If you're not happy, we'll fix it until you are." But then none of the products we wanted were in stock, they pushed us to choose something else. What's more, when we agreed with the bathtub they recommended one the one we chose, the one they recommended was $500 cheaper. Did we get that discount? No. They kept it. There were things we discussed at the initial walkthrough that suddenly were not in the contract (which is online and very difficult to read, and also I suspect they can change it after it's signed), so we got upcharged for everything. When the end product was installed incorrectly David started trying to gaslight us that it was the product, not the installation, and said that if we wanted it redone he'd cover the labor (which I'm assuming means he wouldn't pay his laborers), but we would have to purchase all the replacement products. If you choose to go with them, which I would not, but if you do, get the initial consultation on video so there's no question of what was included. Tell them you will pay for the products and you only want labor, so they can't upcharge all the materials or use cheaper products that they hide inside the walls. Create a contract of your own that you have them sign, that includes what the finished product will be and what is acceptable and what is not. Ensure that if there is extra product (flooring or whatever) you are the one who returns it for credit, or if they return it, you get credit. There are so many other things that went wrong, but this is enough. Literally there's not a single day where I don't wish I'd never heard of them. read more