The staff is super kind and helpful. The customer service team is very responsive. Very happy with…read moreour experience so far.

From the owner: US Med Express has been supplying high quality medical products and offering superior customer…read moreservice since 2004. We specialize in Incontinence, Urological, Enteral Feeding, Ostomy and Nutritional Supplies. We participate with Medicare, NC Medicaid and some other commercial insurance companies. Our Showroom features a variety of Lift Chairs and Mobility Products.

Before I go too far, let me say, their product and installation was great. They did a stand up job…read moreinstalling a monarch Mark 1a hand control in my auto, and they repeatedly told my husband, my son and myself that these controls were transferable to any vehicle that we may purchase in the future... We would just have to change the mounting plate and perhaps a few other parts. After buying a new auto I called to get a quote on transferring the controls. I was told they were not transferable by the same salesman who had sold them to me and had told me multiple times as we were buying them that they were. He told me he never said they were, that his boss told him he could not tell anyone that they were transferable. The controls are vehicle specific. I began to question if he had indeed told me that originally but my "witnesses" said he did say they could be installed into another automobile. Once he had stuck me down he never said that, he told me I would have to buy a new set for $1600 (it was a lil more than that). I asked if there was a trade in program since I wouldn't need them anymore. He said rudely, *no, he didn't them either.* After that I told him thank you and we hung up. I then googled the product and seen they have a 5 year warranty and are transferable. I called the company that makes them (MPS) and spoke with a young lady that cross referenced the item and told me they were transferable and would only need a new braking rod and mounting plate. She also referred me to a company in Murrell's inlet SC (mobility supercenter) that could remove and install them. So, to save yourself about $700 in the future, I would suggest driving the extra miles and purchase from Mobility supercenter especially if this is for a young driver who will be changing automobiles a bit more often between high school, college and adulthood.

The people are so helpful and make sure you have everything you need and seem so happy to helpread more

My CPAP elastic head gear broke in middle of the night. Since we were in NC in OIB, I Googled CPAP…read moresupplies and Family Medical Supply came up. I headed over there after they opened at 9AM and the employees are so, so, so nice and helpful!! I was able to get the correct elastic head gear and they even installed it. Highly recommend Family Medical Supply!!

Wonderful HONESTY store. Spoke with the older lady she is so honest and straight forward. Will not…read moretalk you into an item just to make a sale. Helped set up my father's walker even though if was bought elsewhere. Told us the facts about walker's and did not try to sell us something we did not need. Thank you

My husband and I visited Myrtle Beach on August 16-21. Due to my disability we rented a three…read morewheeled scooter for the week. We had spoken twice prior on the phone to either an employee or manager to make sure that it would fit in the trunk of the car and that we could manage the weight of it. We were assured that it was not heavy and very easy to use. When we arrived at our hotel on the 16th, it had been delivered but no one was there to show us how to disassemble it or use it. A video was supposed to be provided and it was not. A young strong hotel valet tried to help us figure out how to take it apart, after partially taking it apart, he couldn't figure out the rest and it was way too heavy for him or my husband to lift. We are both 77 years old. Realizing that we couldn't use it, we drove to the shop the next day and explained it to their repairman who was the only one working that day. We explained that we wanted at least a partial refund of our $289.90 payment since we hadn't and couldn't use it. Later the manager called us and refused to give us any refund at all. She said, "You signed the contract" and wouldn't give us any refund at all. She had misrepresented what the scooter weighed and left us to our own devices to figure out how to disassemble or use it. This is no way to treat elderly people who in good faith trusted this company. Beware of this company if you yourselves are elderly and in need of a scooter for a disabled parent while on vacation or anytime That customer service is shameful. Remember young lady, you with the grace of God, you will grown old someday.

I was a repeat customer of this location and had a reasonable experience with the the first time…read morearound. Ordered hand controls for my new car, a simple ask. I knew all the specifics as I have been using hand controls for decades, a real no brainer sale. Now I'm looking at TWO WEEKS for them to get the controls in and installed (obviously not want I was told, but want I was told i was told). I would have thought a week was stretching it, but two? I mean, the install time sounds reasonable but the lag in getting a simple set of parts and question telephone customer service impacts this somewhat. When you trade in a car you don't get to keep it until the next one comes back with hand controls so that means I'm stranded for two weeks plus having to find various people to drive the car up to them (one for the car and one to take them home, as they are going to need all of one day with the car. To avoid this I ended up delivering the car pre-opening to be first in line and staying most of the day. Its was a production but I found someone to hang out there for the day. I was impressed with the actual install and customer service while on site, but the lead up could not be allowed to go under the radar. As an effective monopoly serving a captive clientele of handicapped people raises the expectation for service and communication and the issues here have to be called out and pointed out. Ended well, just took way too long to happen.

Excellent costumer service!!! I'll update as soon as they've completed my transfer and installation…read moreof hand controls!

Fellow or should I say the most horrible speaking guy name Allen called regarding another…read moreindividuals debt. Called my cell phone 18 times yelling about a debt owed by another person. I called main number in another location spoke to a Cassidy very pleasant - told her what took place. Advised her every debt collection act has been broken. I am proceeding with a law suit if nothing gets done. I am holding for a call from the owner William Grice ..Rita Marianna

Company denied oxygen care for my 87 year old mother after she had left her doctor and her doctor…read morefound she needed oxygen immediately. Her doctor prescribed and had sent supporting information for oxygen to Coastal Carolina Respicare numerous times before for other patients (and found that they found to be adequate). I went back to my mom's doctor's office and they said they do not know why Coastal Carolina Respicare was denying coverage because they information they sent was what they send for all their patients. The information was also found to be adequate by a competitor, who we contacted after Coastal Carolina Respicare denied her oxygen and were willing to deliver oxygen even while being 25 miles further away from my mother's home. Do not do business with this company.