I am not surprised that the reviews here are so negative about the current service not provided by Numotion. I have been using the office currently in Santa Clara California since 2017. Getting anything done for my power wheelchair has only become poorer. I desperately need new batteries. I placed a request 11 October and have not had a single contact since. It is now 1 November. WHY? read more

Horrible company. Upper management dropped my daughter as a client. Her custom wheelchair keeps failing apart. If they can't fix it, they drop you. Then your stuck with a custom fabricated wheelchair that has not ever conformed to her needs. Stay away from this company. They are about the money and not the comfort of your loved one. read more

Utterly ableist uncaring company that routinely takes EIGHT MONTHS OR MORE to repair wheelchairs people DESPERATELY DEPEND ON. I don't think one customer service person I have ever spoken to their even has used a wheelchair in their entire life, which would explain their utter lack of empathy. I can't even walk right now I have to crawl across the floor because my wheelchair is broken and they refuse to fix it in a timely manner. A supervisor told me she would be my point of contact and refuses to speak to me after that. I am literally stuck crawling on the floor because they are taking eight months to fix my chair and refused to allow another company to help they say no you bought the chair from us so you have to have repairs done by us. Nice little scam they have going. Do not buy your wheelchair from them. You will absolutely regret it, go into any support group that uses wheelchairs and they will tell you the same thing about this company. Absolute nightmare company that hates disabled people. read more

This is the most scamming and fraudulent company ever. It's sad that people with disabilities have to rely on them for support. Their unprofessional, inconsiderate and most of all liars. Isa ( as she stated ) Essa the customer service rep is a liar, she's rude, lack of impassion. My fiancé has been waiting for over a month for his equipment. We keep getting different delivery dates with no update. We find ourselves calling them. If I can give them a negative 10 stars, I would because that's what this establishment deserves. read more

I can't begin to tell you how disappointed I am with this company's billing practices and the co-pay that I eventually discovered was my responsibility. After nine months of asking a question how much will this cost me I discovered I was responsible for 50% of the cost of the wheelchair but it took me nine months to find that out and the billings became retroactive . Invoices took months to get to me and showed me past due on bills I was told I was paid in full. Worst company I have ever dealt with. read more

This company is an absolute nightmare. It is hard enough to adapt to the reality of needing a wheelchair without having to fight for something medically necessary. Anyone requiring a wheelchair should do whatever possible to avoid their incompetence and find another provider. I have been trying to obtain a chair for 6 months. My insurance is amazing and covers almost the entire purchase yet #numotion has done nothing but have me chase my tail for what tured out to be requirements that are not needed. I still don't have a chair ordered. read more

I would not recommend this company. You would think that a company that deals with handicapped and disabled individuals would be more on the ball. Their website does not give a heck of a lot of info. They have a terrible customer service and they do not return calls. While I was waiting for a call back I decided to check their reviews and the BBB. I cancelled my order. Covid or not, there is no reason calls should be ignored, especially if you claim you are working from home. Buyer beware! . read more

Terrible customer service. Less than honest and no follow through. Promised me a Invacare chair my doctor Prescribed for me, delivered some one hung low brand chair that has no fine control on carpeting, so I end up crashing into stuff with it. They do not return your calls, just awful people taking advantage of disabled people. They suck at their jobs and could not care less about your condition, just their profits. Really bad company do not do any business with these idiots, you will regret it! I do. read more

If you can avoid this company, please do. They wrote down the wrong phone number so they decided to just not order the chair we desperately needed. Then, they got our address wrong. When someone came to help make the large chair they loaned us appropriate (after one month of doing nothing), the guy showed up with a deflated seat and no way to inflate it. He also didn't bring the right parts. It's ridiculous how incompetent this company is. This should not happen when they are dealing with disabled patients in desperate need of help. My mom has ALS and had to spend a month indoors and in pain when she could have been outside doing things because this company is so incompetent. We are so terribly you sad and disappointed. read more

Today I woke up with hope. Hope that I would be able to move freely. Hope that I could be almost normal again. But this hope was crushed by Numotion and their inability to help people. My claim was denied because they Can't figure out their own jobs. Now I'm crushed, immobile and have nothing to do but sit here and warn people to avoid this place. It's a heartbreak factory. read more

Horrible customer service! Parts get ordered for a wheelchair that started breaking and falling apart in a short amount of time. Arm rests & front wheel casters get ordered w/o even taking into consideration that they are not the correct size matching original parts. We play the insurance approval wait game and get wrong parts. Not to mention a footrest plate that was ordered to replace a broken one gets put on backwards and created a injury risk to myself lifting my son and to him.Yes the guy comes back within hours to fix & also gets handed back the new arm rests as I pointed out they were not even the correct height matching his old one, Never got back the one working old arm rest. So my son's w/c has been w/o arm rest for almost 6 months now. Called to update with doctors name & contact, customer service failed to follow thru with that doctor & to find out after all this time the service order was cancelled and my son's chair has no arm rests. WOW!! unacceptable. Customer service lady was rude when I called to find out why we hadn't gotten called to schedule service with new parts. Acted as if I'd never called in Nov. with Doctor's name and phone number, never mind I was on the phone for at least 10 minutes looking up info. on the internet which the lady could have done as easily as myself. Only one Pediatric Neurologist with Peoria OSF with the last name LIU. Asking me for fax number instead of calling the office themselves the first time. read more

I purchased a wheelchair from Numotion about 7 years ago, using my insurance. My insurance was charged over $7k for a decently built wheelchair. About two years into, a spring on one of breaks broke, so I contacted Numotion to set up an appointment to get it fixed. What I was told by this company turned my stomach... they told me that it'll take about four weeks to get a spring (little over an inch curved spring) and the most outrageous BS they told me was that meantime (since I did not have second wheelchair) I will need to rent a wheelchair from them. Hell no thanks. This company will sell you what they claim to be "great" chair (started breaking down after two years of use) but there are zero after sales support. Just drain your bank account. read more

NuMotion has a blatant disregard for, not only its customers' satisfaction, but also their safety and well-being. I've never encountered a company that was so willfully apathetic and incompetent. A good friend of mine had a power chair that needed repairs, and after waiting over a month for a response from them about when he would receive the chair back, he gave them a call, only to find that they had not even read the repair request--it was still sitting amidst a pile of papers on their desk. After his call "expedited" the process, my friend received his chair back two months later (two months!!!), only to have them tell him that the chair required additional repairs. When they came out to fix the first issue, they noticed a second issue (this was after they'd had his chair in their custody for three months... why were they just discovering these problems now??). They have yet to come out to fix this second issue, which concerns the chair's navigational lever.... kind of important. Today, while using his wheelchair to get to work, my friend found that one of the tires on his chair burst. During their "repair" of his chair, NuMotion had replaced its solid, much more durable tires with air-filled ones without telling him. So now, after over three months of waiting, calling, and tolerating shoddy inspections and defensive staff, he is now stranded fifty miles from home. How is NuMotion paid for this? NuMotion handles high stakes situations--their products, in an ideal world, help people from being paralyzed at home or else being vulnerable when they do have do commute. That's a responsibility that shouldn't be treated cavalierly. And yet, as other reviewers have detailed, NuMotion goes out of its way it seems to inconvenience and endanger its clientele. read more

Please,If you have a choice,DON'T GO TO " NUMOTIONS " , they are the worst company To go there if your Hadicapped or need to get services from them.They don't answer the Phone,they don't return Phone calls,they don't.help you out with anthing,they need to pull their heads out of their asses,and answer the phones,treat people with respect,quit passing the buck,take your job seriously,or find some place else to work.Stop hold up our request for friggin parts.How would you like to trade places,with just one of us in need. read more

6 months ordered a chair and nada. Mark's assistant cant figure out my computer file and my rental chairs' wheels are falling off. No return calls or email. Ether ate my direct email, receptionist email, voicemail, reception vm, and complaints to their national office also by vm and em. read more

I purchased a light weight wheelchair from Numotion. The total cost between insurance and copays was about $4000. After only 6 weeks the left tire came off the rim. I have to wait almost three weeks for a service call. This company has the poorest customer service I have ever seen. I definitely would not recommend them. read more

This place is AWFUL stay away. I'm a 43 yr old man in a wheelchair. Needless to say I've bought a few wheelchairs from various places in my life. I thought I'd try Numotion because it's very close to where I currently work. I've NEVER experience such awful customer service and communication. Spend your money elsewhere. After calling a few times, leaving messages and never getting a call back I decided to just go pop in, again because it's so close. After taking to a people and letting them hand write my contact info, they still haven't gotten back to me. I wanted a new electric chair, (probably around 30k after is all said and done) and new tires for my manual chair. Not to be braggadocios but I'm not the typical wheelchair user. I'm a tech worker and make over well 100k, I was going to pay CASH! They as a company should be all over that! They save money by not having to submit anything to insurance and it's just way easier for them to complete an order. I've heard NOTHING and just left another message. If there was a way to give zero stars, I would. The only pleasure I will get is if they ever call me back and I get a chance to tell them why they lost my business and how I will tell everyone I know who is ever interested in getting a chair this story. read more

Absolutely horrible. If I could give 0 stars, I would. My dad has ALS and his wheelchair keeps breaking, he keeps trying to get a hold of someone from Numotion and they never call back. His wheelchair continues to stop working and has to be turned off then on again, and he is not able to do that himself. Numotion will not send anyone out to fix it and he's been getting the runaround on everything. This is not the first time it has broken, it's been numerous times and they continue to take advantage of people who are disabled. read more

I am writing about my experiences with NuMotion in the Seattle area. In my very first contact with NuMotion the service tech came and placed his tools in the head of the tiller of my mobility scooter and sparks and smoke issued forth. The scooter was working before this but not consistently now it did not work at all. He replied it would take 3 months to fix. I cried. The next time I had to contact NuMotion was for a battery replacement. A different service tech came and pulled my scooter back with out unplugging it so she could find the SS#. (I had offered to give this to the office prior to the visit) She did not know where to looks for it, so I went and found the book and gave it to her. In about three weeks a different tech came with the wrong battery. Two weeks later he came back with the correct one. But he refused to clean out the space where the battery had to sit, which was filled with years of dirt, stones leaves and twigs. He said He did not clean. It was not part of his job! My mouth dropped and asked him to do it. He said OK but only this one time... I could not believe he was trying to force the battery into the place it needed to go on top of all the debris in there. It took him 10 minutes or more to pick out the stuff and would not brush off a leaf that was on the platform in front of the area... There is so much more I cannot even go on. Like when a new scooter was ordered they made changes without asking me and after 6 months the wrong scooter came which was unusable. I have never experienced a more unprofessional, inept, rude, unskilled, company in my entire life. No one listened, personal did not record information, and on and on. All in all it took me 1 year to receive a correct scooter from a different company. I never want to ever do business with NuMotion again in my entire life. read more

My wife just gave notice at NuMotion after 17 years working for them as ATP and was Ambassador for years.  Because of how this company operates she felt it time to put in 2 weeks notice.  The Management tried for 45 minuets to convince her to stay but she said no and they showed her the door.  They paid her small salary ( these employee's earn there money on commissions ) for 2 weeks so she worked at home 50-60 hours in those 2 weeks putting in her final orders to get the next person caught up and of course for payment of commission.  NuMotion said they would not pay here any commissions for the orders she put in while still employed, this is how they treat there people.  Integrity is not NuMotion strong point and upper management does not have a clue what the ATPs go through in the field.  They may advertise caring for people but I see this company another way and that there number one concern is the bottom line.  Maybe they will make good with my wife and pay her for her services or maybe won't.  We shall wait and see....more to come. read more

All medical wheelchair shops know they have you over a big big barrel. They can take their time, be rude, inconsiderate and they know you'll be back, your hands are tied. After all, they are not disabled. It took NuMotion 6 weeks to get my wheelchair parts installed. They came out and found the problem. I called an emailed them 3 or 4 times a week for a status. Come to find, After they determined what parts I needed, they forgot to order the parts for 3 weeks. The technicians are good, it's the front and back office that need help. Not all NuMotion reps. are bad but, you're only as good as your weakest leaks. They need an efficacy expert to review their personnel. I am unhappy with NuMotion, but then, they don't have disability needs like us. Then again, If they did have a disability, their problems are addressed that day........I can't see them waiting as long as we do. Hope this helps...NuMotion - Santa Clara, Ca read more

I've been dealing with this NuMotion location since it was ATG Rehab. I can't say anything bad about this place! My almost 6 year old daughter with cerebral palsy has had many pieces of equipment provided by them. We've had wheelchairs, bath chairs, standers, activity hi-low chairs and more all from NuMotion. Our school has ordered identical items for use at school from them as well (minus the bath chair, of course). We have had frequent maintenance and adjustments to keep up with her rapid growth, all performed by very competent professionals. There is a very good reason we keep going back. They are the best! Mark, the Assistive Technology Professional, and Jennifer, the Sales Coordinator, are both very passionate about their jobs and their clients, as are all the technicians that perform the deliveries, maintenance and repairs. Our physical therapists and occupational therapists would never even think about using other vendors. I'm glad for that and very grateful for NuMotion. read more

once again the customer service is horrendous. call for repairs, takes 2-3 days for the technician to call back. he calls 5 times in 20 minutes. while I'm now in a procedure in the hospital and had been put to sleep. they don't say when the tech will call, just that they will. he did his 5 calls in 20 minutes and was done. 2 days later nothing again. so I call back and the lady Mariel said the tech would call me promptly at 7:30am the next morning. so I change my schedule and was ready. waited and waited and nothing. I call back again and customer service says well we don't even open till 8am. still nothing. they expect that if you are disabled and in a wheelchair, you should have no life and just sit around for them and their convenience, not yours. this has been a chronic problem and seems to be getting NO better. promises made and not kept. but since I purchased my chair through them, other companies won't take on repairing the chair so Stuck with NuMotion and their not caring until I can get a new chair. read more

This company is just a scam that is milking insurance companies and Medicare for money. We never got our equipment and they just made excuses. read more

The saga continues... Iwould give negative stars to infinity if I could. They made an appointment with my son to do the repairs 01/25/23 between 9:45 am and 1:45 pm. No one showed up. No call. My son called and was told by someone named Alex that the parts were damaged. He had no response to why no one had called. I then called Numotion and spoke with Isabel who, at the time, seemed helpful, was going to get the parts overnighted and promised to stick with this to the end. I was supposed to hear from her 1/25 or morning of 1/26. I finally emailed her and was give a response that Cynthia (who is no help at all) would be contacting my son when the parts arrived (no indication if they were abe to overnight or not) and that they no longer offer "on site" repairs - you have to go to their facility in Santa Clara. My son lives a good 80 miles away - how is he supposed to get there? This problem has been going on for months and months and months. His legs are atrophying in his broken chair. I'm on the war path against Numotion now. Stay away from them if you possibly can - they are dispicable and have no compassion for the disabled! read more

I wanted for a month or more to get a replacement seat belt for my wheelchair and then they were an hour late for installation. After they left I noticed that the seatbelt was loose, not even attached to my wheelchair?! What the heck?! read more

I have been dealing with them since it was ATG 13 years ago. I wish there was another company to deal with. They constantly mess EVERY order up. All the errors are human errors like they just don't care that they are messing up their customers livelihood. I don't recommend anyone going to them unless they have to. read more

Terrible service. Still trying to get my wheelchair to work 3 months after delivery. Can't use it. Can't go anywhere. Ready to give up.

The folks at Nu motion have always been helpful and have offer great service to my husbands wheelchair needs. They have also work with us on several different occasions to get the best price while we didn't have insurance. read more

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I turned in my power chair fir repairs on June 27 2021. I have gotten 2 substandard unusable loaners .y insurance is paying for, since, I found out today, July 15 2021 they gave me the date of the repair for August 9 2021...my insurance pays for loaners/rentals only 30 days. Numotion is also NOT accredited with BBB. I will not ever use them again. My insurance is even considering removing them as a sub contractor. STAY AWAY from Numotion. They are terrible and unreliable!!!! read more

My experience with mobility equipment providers has generally been poor. NuMotion rises to the top of the trash heap when it comes to poor customer service and responsiveness. I only continue to work with them because my insurer requires it. I have been trying for weeks to get the mobility scooter that they provided two years ago repaired. They were fairly responsive about sending a technician in the first place, but when he was here, he fully disabled the scooter which was functional, though misperforming. I have repeatedly called asking them to send the technician back to make the scooter function again while we wait for the necessary part to restore it to full service. I have indicated that in lieu of that, I would accept a loaner scooter. I have explained that I am disabled and rely upon my scooter. After numerous calls, I have not received one call back. I do not have a functioning scooter, I have no idea when the malfunctioning part will be replaced, I have no loaner and I have no confidence whatsoever in NuMotion. It took them months to provide the scooter in the first place and they were equally unresponsive at that time. If your insurer requires you to use a third party company, ask them for any one but this one. read more

AVOID THIS COMPANY AT ALL COST. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. WE HAD TO THREATEN THEM WITH A LAWYER TO GET A RESPONSE. My Mom is in a wheel chair, They were the company her insurance had her use to repair her wheelchair. First they left her with a defective chair that led to her falling. Then it took an act of congress to get a safe replacement. She has now been waiting for 5 months for them to get her a new cushion. This is a serious issue for someone who spends all day in a chair. Still waiting with absolutely no resolution. i STRESS...AVOID THIS COMPANY read more

no show for appointments and no calls from company at all asked for supervisor to call and nothing

worst experience ever ! ...terrible customer service! ...."kryssa" receptionist gives me attitude for fallowing up on a repair after waiting 1 week without anyone calling me back to setup repair date! this little girl needs to be disciplined and/or terminated asap! ...she has zero knowledge and understanding about people with disabilities & has zero sympathy and professionalism to numotion clients. i'm leaving asap ! read more

This is the most unprofessional and disorganized company I have ever worked with. It has taken 4 months to "get " my wheelchair which is not the wheelchair my doctor and PT ordered. It was to be delivered today at 1:30 and it is now 2 pm. I finally called the office and they transferred me to a phone which said the person was on maternity leave and the message box was full. I called back and they said they couldn't reach the tech who was supposed to be out delivering it. So here I sit. There must be a better place to deal with. This is the one that that I was sent to by OHSU. A real disappoinment read more

Made three phone calls to Numotion Santa Clara office in my process of finding the best wheelchair solution for my young boy. Very rude response every time. Once I was able to talk to a sales lady in their Sacramento office through calling Numotion's 800 customer service phone number she was very nice and tried to be helpful. One star for her. I should read Yelp review earlier then I would not even waste time contacting them. read more

The office staff is a nightmare of zero service, follow up, they're disorganized, chaotic, unresponsive, and I have no idea how whoever manages this office and service department even have jobs. I'm giving one star because it won't let me give less. This company is so poorly managed, so abysmal in its customer service, I just don't even know where to start. The reps and techs are great - the service manager and office - I just don't even have words for how awful they are. Even corporate doesn't have it together enough to get the story straight, and in response to my very angry message, were giving me terms and issues that were ages old yet still showing open on their records (items and repairs that were just as frustrating to get as my current situation). I'm a nice person. But I am no longer tolerant of this sort of ongoing, years long level of customer service so appalling, and highly suggest those with special needs look elsewhere to get the desperately needed items and any future repairs or service required for said items. I have just hit a wall with these people. My patience is simply exhausted. read more

I've been working with this company since it was Rehab Specialists, then ATG & now NuMotion. I got my first chair when it was Rehab Specialists. It took 7 months. It's hard to know who was really at fault for the delays. My insurance, my medical facility, and Rehab Specialists were all pointing fingers at each other, playing the blame game. My current chair took 6 months. Getting a chair takes a long time, no doubt. The patient has to be persistent and keep calling. The more noise you make, the more you'll be heard. That's just the game you have to play. I have no complaints about their repair service. Anytime I have needed service, repairs have been completed quickly. Today I went in at 4:00 pm, was seen and had repairs completed in less than 1/2 hr. read more

My family member who had a stroke waited 2 months to get his motorized bed repaired. It needed a new remote. The company did not have a hand crank to operate the bed either. The bed was stuck in a 45 degree angle. So he could not be turned because the head of the bed was elevated from being on his back all of the time. He got pressure ulcers. He died the night they finally got a new remote to him. This is absolutely unacceptable service. I called many times and the staff were friendly. But 2 months is too long! If I had a choice I would not use this company. read more

I agree with all the previous comments that this place is awful! I don't have to name them, but previous comments have already described the poor experience in this place. My question is WHERE WE CAN GO? Can any one recommend a good DME provider in the south bay area? It turned out that we have to come here as there is not many choices. read more