I shopped around at all the mobility dealers in the San Francisco Bay Area, along the coast and around Sacramento and was really impressed with Mobility Works. The main reason is Al Miller, who recently transferred from Burlingame to Santa Clara. Al has decades of experience in the mobility industry. His knowledge of equipment and van conversions is unmatched. All my questions were answered and I never felt pressured. Al was very generous with his time and information. Al helped us find the perfect access van for our family. Also, Mobility Works has over 30 locations so you have a much better chance to find exactly what you are looking for. Our van was shipped from Ohio. One last thing, for service I highly recommend Mobility Works in Burlingame. Sam is the technician there. He is completely up to date on training for servicing equipment from all of the major mobility companies. Jeff, the service manager, and Sam will make sure your vehicle is in top shape. read more

It's so crazy to see how many people agree with the receptionists woman being so rude! So rude it's funny! This was my second time coming and it's so comical to see how many people agree she's so rude! I just can't understand how one can really have the energy to be rude to customers and how the managers don't care. She's become the face of this company that it's so funny how she can be such a bulldog. How unhappy can you be?!? read more

These people are very unprofessional they kept me there for five hours then came out to tell me they couldn't complete the job of installing a rear lift on my F150 they had to order the right parts. I went back for them to finish another 2&1/2 hours then I came home about 45 miles away and noticed the license plate light doesn't turn off. But I refuse to go back to those incompetent people on every level!!! read more

In my honest opinion I think everyone that works there is great. But I especially think that Jesus flores and Erica is the engine that keeps that machine running. Jesus is a mechanic./tech who I just think is phenomenal. It is my understanding that he is not as fast as people may want. But let me tell you something when this guy does a job for you. It is gonna be absolutely perfect. The reason it takes longer is because he actually cares about the product he is putting out. I feel like the problem with the entire nation as a whole is that upper management always preaches speed speed speed!! Me being the customer I always value QUALITY over quantity. And that is what Jesus brings. Erica is at the front desk. She always coordinates all of my vehicle needs in a very prompt and professional manner. Many companies that you go to at the front desk the first person you see either has a skowel on their face or like suicidal. Erica always has a smile on her face and she is very personable and as a customer you always feel welcomed. read more

We had been taking our van here for years, but our recent experiences have been nothing short of frustrating. Not only does this place lack basic customer service, but they also don't stand behind their work. We had a recurring issue with the lift that they charged us over $1,000 to fix--multiple times--despite the fact that the problem stemmed from their own oversight (leaving a faulty switch unfixed). The staff has been rude and unhelpful, and management seems to be dealing with serious staffing shortages, which only makes matters worse. If you have any other option for servicing your ADA van, I strongly recommend going elsewhere. read more

Very rude reception for service department. Given other reviews, I'd avoid them. Totally unhelpful & previous van my in-laws bought lost a body trim that they "installed." read more

MobilityWorks - Missing body trim. - Mobility Equipment Sales & Services Near Me - Santa Clara, California

Everyone's reviews were spot on . They deserve a bad reputation and review. Horrible service. Terrible at responding back, will never call you to let you know your parts have already arrived, and rude employees. I wouldn't recommend this service to anyone. Sadly, there aren't many locations around you can bring your modifications vehicles into repair. These front desks girls and the "manager" were awful to deal with. I'm sorry, but as a receptionist, if you don't have customer service skills or you just don't seem to like your job, maybe this isn't for you. I'm sorry for people who are going through many things in their lives already and have to deal with these people. No sympathy for others. read more

This is a late review because we purchased our van last year. Mr. Marc D, salesperson was knowledgeable, friendly and helpful. The gal at the front desk (first name is initial is N) is most of the time rude and in a bad mood and when you call she wants to dismiss you write away. read more

Had an electrical problem with my 4 wheel handicap scooter, they picked it up, fixed it and brought it back, it's been running like a Rolls Royce ever since. read more

Has to be the Worst Corporate Company in America. All they care about is making Money not taking Care of Customers with Disabilities!!! Go to any Mobility Dealer but Mobility Works. They do deserve Negative Stars!! read more

First off I will say that the service with all Staff Members have been 100% fabulous! Just wanted to give this one star rating as a heads-up, not just to Mobility Works staff, but to other potential renters. My friend and I rented an accessible van with a ramp. In this case it was a Chrysler Pacific. This rental was a nightmare!!! The van was set-up with a key fob that NEVER worked right, and eventually died. For 45 minutes we were "trapped" in a wooded area! Finally the van started-up, but then we discovered as the night fell in, the headlights, and tale lights did not work. My friend who did the driving had to hold the "high beams" on, so he could see in the dark. I am suggesting BE AWARE, YES... Technology is great when it works, but DO NOT trust key fobs when it comes to disabled equip vans!! For safety reasons I have made note to avoid key fobs, and ask for rentals with an actual key! read more

Terrible service Terrible at responding back and rude employees I wouldn't recommend this service to anyone . I've been waiting on a refund check that they where supposed to send out a month ago and till this day I haven't received anything . I try calling but no answer I leave voicemails and no call back the lady that came to drop my wheelchair off was super rude I don't remember her name but supper rude . read more

***************** 052308 update ****************** Tragically, this place did not fulfill it's end of the customer service contract. Note that I was given the van almost on empty. When returning the van, it had an extra 1/4 of tank. I know they can't give me back my gas, but I was hoping they would give me a discount to my rental. Tragically, Deb in customer service could not accomplish this task. I just don't think it's cool to give me a gas on empty and then have me return it with more gas. I am supposedly being mailed a coupon for my next rental... I was hoping for better...but that's just me. -------------------------------OG------------------------ Who knew that I could make my father so happy with the rental of a van? MobilityWorks, I have you to thank. I heart you...and so does my family. As listed on their website: "MobilityWorks carries a large selection of handicapped vans and handicap conversion vans. Their inventory includes full-sized vans as well as minivans. All MobilityWorks' dealerships are modeled after traditional dealerships and offer both used and new vehicles. Each location also features an onsite service department that can handle the maintenance requests for handicap or wheel chair vans." Picture a pimped out minivan, handicapped! It had hydraulics, a ramp, and an area for my dad's wheelchair. It was like I was a soccer mom with my 2 kids-mom and dad. So why would I need this type of van? Let me give you some background, and justification as to why this rental was super important to us. My father is wheelchair bound. Utilizing outreach is great, but they don't travel to San Francisco. I had been meaning to take my father to a Giants game, but was unsure of how. Subsequently, I wanted to give him the VIP treatment he deserved. My mother, who is no chopped liver, should also enjoy the benefits of this special treatment. Since Outreach denied us, I thought about taking the bus and train; however, recall this past Thursday 5/15/2008 in California. We were having a heat wave, and 99 degrees on the bus did not sound appealing. Just when I thought I was going to have to eat the tickets, my boss springs MobilityWorks on me. Although I never want him to hear this...he was my little angel on this day. Without this suggestions, my father would not have enjoyed his day. He wouldn't have made it to At&t Park to watch the Giants play the Astros. Starting at $130 a day for a mini van, this rental is worth every penny. Sure everyone balked at the price, but nothing beats seeing that beautiful smile on my father's face. Nothing beats the memory that I will always cherish, even after he is gone. Nothing beats having an option to take a handicapped person anywhere and feeling free. Independence brought on by a little van, that's what MobilityWorks offers. I would take down a star for getting the van on an empty tank, but I was so happy. I am waiting to see if they are going to give me a discount on my rental. They are open till 530PM, and I highly recommend this wonderful vendor. If you need to transport a loved one who is wheelchair bound and wants to ride comfortably, please visit MobilitWorks. Ask for Marco, he is super friendly...but then again..MobilityWorks is super friendly and awesome! read more

MobilityWorks - Mobility Equipment Sales & Services Near Me - Santa Clara, California

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DO NOT BUY FROM THEM. They pretend to want to help people care for their disabled family members, but they are 100% all about the $$. My husband apparently went to high school with the salesman. When he told him their other van was totaled by a drunk driver, and we needed something inexpensive to transport his mom, the guy gave him a 'great deal' selling a 2016 van for $14k. Well, my mother in law died ~2 weeks later, NEVER using the van, so we tried to sell it back, and since we only added 20 miles to the odometer, they'd offer $12k or so. Well, $5k was apparently the best they could do! So now, after burying this amazing woman, we have to sell the damn van because this company has no soul. read more

Mark spent hours and hours trying to find the right product for me. I simply wasn't concerned as I was finally presented with a terrific product. The time spent there has proven to be valuable and I am delighted to recommend Mobility Wirjs for your wheelchair accessible van. read more

Appointment times mean nothing here. I had an appointment scheduled for 1230p this week. I showed up at noon, checked in, dropped the vehicle off, and left. After four hours of no contact at all, my ride drove me back to find my vehicle sitting in the same parking spot, untouched. When I walked in to ask about why the vehicle had not been worked on, one of the employees freely expressed how they just forgot about it and didn't seem to have a care in the world. No apology. Nobody went out of their way. And nobody seemed to care. It is very unfortunate that they seem to be doing "good work" for the disabled and our Veterans, but really they could care less about your experience. read more

I bought a used Dodge Grand Caravan here for 14k. They sold it to me with a weak battery. Had to get it towed 5 days after owning it. Since then the fuel pump went. The fuel gauge broke. The windshield wiper broke. The passenger sliding door won't close. This van went through no inspection what so ever. When i went to bring it back they offered me 10k. I will never do business with them again. Buyer Beware!! read more

Bought our Toyota Sienna in 2017 from Mobility Works. From the very beginning we had problems. The salesman, Marc, was not very knowledgeable about the van and kept giving us incorrect information. I had to call VMI the next day to get the answers we needed. He also offered services that I later found out were not standard services of the company. Once we purchased the van we had problems with the door where the ramp deploys, the ramp, the flooring ripping as well as other things which were warranty issues. A year later we are still having issues. I tried to work with Eric but he made excuses why parts were taking so long and made promises he never kept. Plus it got to the point where I would call and leave numerous messages with the service department and nobody called me back. Finally I reached out to the Regional Manager, Tobias King, when I expressed my concerns he basically told me they did the best they could and he could refer me somewhere else like Burlingame. I live in Hollister and take care of my sick mother but he like the others didn't seem to care what an inconvenience that would be. So now I am trying to work with VMI out of Phoenix AZ to get my problems resolved. I will NEVER again do business with Mobility works in Santa Clara. Their customer service is horrible. I write this so hopefully other people don't make the same mistake I did. Also reporting them to the BBB. read more

I wouldn't recommend this place to my worst enemy. I had an awful time trying to get my van repaired. I was sent there by VMI, the company that made my van accessible. The customer service here is just horrible. They promise to call and don't call and I could go on and on, but I wouldn't go there if I were you. I've had no experience with renting from them. I woud highly recommend Mobility Specialists in Burlingame They get the job done. read more

This review is for gaylee or however you spell her name. Very rude and scatter brained. As a receptionist, i suggest you take a class on customer service or at least reflect on your condescending attitude. I did not have any desire to do business with this company because of my interaction with her over the phone. For the service men, no complaints there. Jason was very professional even after i gave him an earful. He helped me work towards finding a solution. Thanks for that bit. This business would probably profit more without employees such as Gaylee weighing them down by chasing away their potential clients. read more

These guys really understand the frustration that comes with dealing with insurance companies. They stand by your side while we all fight for the mobility that you deserve for a better quality of life! The main service and sales guy is Armando! Armando is always there to help in anyway he is needed! Thank You Sir!! read more

Horrible customer service i knew it from reading the reviews . Very expensive they shouldn't be in business. I have been sitting for 30 min to get to some one to talk to i guess my issue is only 1000$ Thats why they wouldn't help . I hate the staff in the front read more

One star because a zero is not available. BE prepared to pay for everything even an evaluation of what they did wrong. Took my car in to have a handicap ramp repaired.paid for inspection and repair. Would have been cheaper to buy new. After repair, (whole new motor and parts). Took it home the first time we used it, it would not come down. Took it back and they wanted to charge me another inspection fee to inspect their own work. Suggestion: Dont use this place.for ANY help. Go To Any One Else. They Are All Smiles And No HELP. read more

Mobility Works allows clients to be their own person. They help you find the Mobility vehicle that best suits the handicapped clients needs. This process may take you through a few bumps in the road but in the end you get what you want. You just have to know how to ask. Tony Bandermann our consultant soothed our frazzled nerves as we worked out our agreements. Thanks Tony. Enjoy your Peanut Butter and Jelly! Lol The whole crew was on board to find us the perfect fit for our family. We brought our own personal mechanic with us to talk shop with their mechanics to better address the repairs and vehicle exchanges. By the time we were satisfied everyone there knew our names. ( : Good job! Mobility Works. You finally got us happy. And we always had a full tank of gas. read more

My father and I have had only good experiences since purchasing a van here in 2016 and coming in for periodic checks of the accessibility features. We love our van and the service has been great. We shopped around in the area a bit before purchasing the van and the price was fair. Today I brought the van in for its regular inspection and encountered friendly, efficient service by all, especially Ruben. Having an accessible van makes all difference for my dad's quality of life and I definitely recommend MobilityWorks! read more

On June 13, 2017 my brother and I toke their Mobility van to have it serviced at Mobilityworks in Santa Clara, he had a appointment. We where greeded by Ruben the service writer. Ruben is new there but we could not tell because he had a big smile the whole tine and he acted like he had been there for awhile. Very friendly but at the same time very professional. There also was the service Mgr. Unfortunately I don't remember his name he called us to let us know right away when the van was ready. My brother has been taking his van there for a long time, it was my second Going there with him. Now I know why, very good service. Thanks Ruben read more

Hello, I want to thank Mobility Works, Eric, the receptionist and the gentleman who worked on my car, they did fantastic! They did not keep me waiting very long. They were not expensive, very reasonable and they allowed my cat my dog to come in and wait in the waiting room and had all kinds of free goodies I want to give them 10 stars five stars is just not enough I would recommend them very highly and Eric even went out of his way to give me directions on how to get into the place and to get out of it the directions for me on my own were a little complicated ,but Eric helped me on the phone two, three times thank you Eric and everybody. You are very good people and service has provided me with safety and peace of mind that my side doors will not own by themselves while driving. Thank you very much, Esther read more

When my father became paralyzed and I decided that a wheelchair van is a possible investment that is better than using VTA Access to limit the wait times when traveling with my dad, Mobility Works was recommended to me by one of the members of the NorCal Spinal Cord Injury support group and my father's occupational therapist. I googled Mobility Works online and did my homework first to find out about the company before I contacted them. From the very beginning I dealt with Steve and Marc and I have been fortunate that they were very knowledgeable, caring, and understanding towards my interest in purchasing a wheelchair van and my financial situation. Steve found a Dodge Grand caravan for me to purchase within my budget. Marc handled our purchase contract and demonstrated to us how to use the equipment properly to hold my father's wheelchair securely in place. My father was very pleased with the purchase because we were able to drive to his appointments and visit places at our own leisure time. Unfortunately, my father passed away two months after I bought the van. I didn't know what to do with it since I need to replace it with a car. I reached out to Mobility Works again and explained my situation to Marc and Peter. They were sympathetic to what happened to me. To my surprise, they offered me a price as if I only rented the van for two months and so I practically received back close to what I paid for in the first place. I used the money to get a car. It must have been my lucky stars having to deal with Steve, Marc, and Peter. They were very attentive and quick to respond to my e-mail messages. I had a great experience with Mobility Works and I thank the NorCal Spinal Cord Injury support group and Annie, the occupational therapist for mentioning the company to me. It is a great relief when one comes across a business whose employees are professional and willing to listen to a customer's needs. When people asked me where I got the wheelchair van, I smile and tell them to go see Steve and Marc at Mobility Works in Santa Clara. read more

They charge almost 3k to fix the door but still it wont work properly they even say that they replace the parts but i don't think they did very disappointed read more

Mobility Works saved the day I was able to rent a van on the last minute. Our contracted driver cancelled on us the morning of my mother's doctor's appointment. I called Mobility Works spoke to Janet Sanchez and explained my urgency. She responded quickly n was very professional. Steve Riffle the General Manager set me up with a beautiful high end van. It ran very smooth and was very roomy. My 82yr old mother was very comfortable n happy. I will definitely use them again for my mother's follow up appointments. They rock!!! read more

I have got to say, there has been a big turn around at Mobility Works! I see alot of new smiling new faces, and this is what will continue to bring me back! The staff are great, and they all go out of their way to get me up and going. I will for sure be back soon! read more

Worst customer service! I took my van in over a month ago for a faulty gear switch on the ramp door. They said that they didn't have a part on hand but would order it. Last week, more than a month later, the van was delivered to them for completion of the scheduled job. Two days later Jason, the service manager, called to say that the switch was not on hand and was being sent in overnight delivery. Two more days passed, despite many unreturned calls from me and my family Jason called to tell us that the part was back ordered! Who knows what the truth was or whether we will ever know. Save yourself lots of frustration and stress, don't go to Mobility Works for service! I haven't felt this disabled since early in my recovery! read more

We purchased a pre-owned transport van from Mobility Works on December 2,2016. We really needed a dependable mobility van for my father in-law. We have put only 184 miles on it in two months. Since owning it we have spent almost $3000.00 for repairs. First thing after a few miles it started running terrible, then we could not get it started. Turned out the sub wiring harness, MAP and TPS sensors were fried. That was a $1,500.13 repair. Then the steering wheel was getting stuck as to where it was extremely hard to turn the steering wheel. Turns out the steering gear/rack and pinion were getting stuck. That was a $1,325.72 repair. As if that wasn't enough the drivers seat makes a loud clicking sound when I move seat back and forth. This is not a vehicle someone needs when they already have enough issues to deal with transporting someone in need in the wee hours of the morning. Sure we bought this van as is, but with only 46,486 miles on the speedometer this is very very bad when you need a dependable transport van. Oh, and I have to mention that one of the few times we used this van for what it was intended for at 2AM or so (in the rain no less), the side door that's supposed to open up automatically would not open. I actually had to open it manually. This would also lead me to have a very low opinion of Mobility Works. read more

I am surprised by the low reviews found here on Yelp. I have visited Mobility Works several times and have always been greeted by knowledgable, courteous professionals who have spent unlimited time answering my onslaught of questions. I an Occupational Therapist who regularly checks out local companies to see what they offer and to prescreen them before putting them on a referral list for my own clients. It is extremely important for me to know that my clients will be taken care of and get the right equipment for their needs because the right piece of equipment can mean the difference between dependence and independence. Modifying a vehicle or purchasing a vehicle is a significant expense so it is important that the seller understands not only the vehicles & equipment they are selling, but also the needs of the person they are selling it to. I was particularly impressed with Tony Bandermann at Mobility Works. He makes it a priority to not only know everything about the equipment offered by Mobility Works, but also has a resource desk full of information about great services his clients will find beneficial to keep them independent in all areas of life. He obviously cares about the work he is doing as well as his clients personally. Tony will take the time to listen and make sure people get exactly what they need to keep them safe and independent. read more

Recently had an electrical problem with my ramp van. Ruben, Erik and their staff did an awesome job diagnosing the problem, fixing the ramp, and keeping me informed. Truly appreciate all of the help they gave us. read more

Tony, is always very accommodating. Tony went beyond normal operating procedures to help us acquire a van. The first one we drove, I was not comfortable with. The second one we drove, my wife was not comfortable with. Low and behold, after several iterations, Tony delivered us a smooth, comfortable van. MobilityWorks is fortunate to have such a wonderful soul on their staff. Thank you Tony, Larry read more

Tony and everyone were great at finding us the perfect new 2012 Dodge Caravan for the Terraces of Los Gatos. Our drivers and residents love it! Way to go Tony and crew! read more

When we got the approval of a ramped van for my brother from the regional center, we also got a list of names of the mobility companies. We first tried The Mobility Works in San Jose and booked an appointment to discuses the van. The appointment was with Marc Duquette. My parents were very happy because he explained everything properly. We choose Mobility Works because of their great care and support. Marc gave us sincere advise throughout. Once when we dropped my brother's wheelchair there and we didn't realized that the bracket was already there, Marc realized it right away and called us. We were very impressed by his concern for my brother, and he brought the wheel chair back to us in the heavy rain all by himself. This was a very long drive to our house. Marc is also very great at replying, as he always replies immediately. This is very important because buying something like a mobility van requires a lot of thinking and going back and forth. People like Marc can make the job much easier. And now from the service side there was a person name Eric who attended the phone and he fixed our van's issues very fast. We all very very satisfied with the overall service, and hopefully, we will continue to highly recommended Mobility Works. read more

I couldn't be happier with my experience with everyone at MobilityWorks in finding and installing the perfect Bruno electronic scooter lift onto the back of my 2001Ford Escape. Marc D. was efficient and knowledgeable as well as thorough by triple checking my vehicle, hitch and double checking with the folks at Bruno before placing my order. Reuben was the absolute BEST! He's a bright star in that organization! He greeted me personally at the door the morning of my install appointment and couldn't have been more hospitable! He was a joy to be around as he is so positive and friendly with co workers and customers alike. The office was decorated for the holidays which I enjoyed as I waited for my car to be outfitted. The few hours I spent there were so comfortable and the time flew by! The waiting area is as comfortable as your home living room with WiFi, tv, super comfy couch, delicious coffee (thanks to Reuben!) cold drinks and snacks! The office was abuzz with customers coming in and out. Everyone seemed happy and satisfied. The service guys were very nice and polite. The service area was very clean and organized. I am actually looking forward to returning for my lift's regular service appointments. I will highly recommend MobilityWorks for anyone looking to rent, outfit or buy a mobility equipped vehicle or any of the Mobility assist items they carry. This electronic lift is a dream come true to allow me even more freedom to get errands and appointments done so much easier with less stress and frustration. Well worth the investment even though Medicare was of no assistance at all. Thanks to everyone at MobilityWorks! See you all again soon! Karen S.-Sunnyvale read more

UPDATE: A few months after our horrible experience we found that it was even worse than we knew. MobilityWorks installed the hand controls in a way that they rubbed against a wiring harness and destroyed some of the wires. Fearing that I was going to face the same really horrible service, I went back. I was pleasantly surprised to meet Erik Seivers, the new Service Manager. Erik is professional and understanding. He really took care of us. It's possible that I'd recommend MobilityWorks as long as Erik is there. read more