We have been clients of Numotion since 2013. We've Never had any problems or issues with the company. The process to purchase or renew for a power wheelchair can be long especially when dealing with Medicare or Medicaid to pay their share of the cost. When we need repairs we never have issues getting someone to come to our home or being scheduled to come to the closest repair shop. Thank You Kari and Team! Ken you're a Sweetheart and a Great Asset to Numotion! read more

Numotion - New Chair delivered Happy Client - Medical Supplies Near Me - Santa Clara, California

Everything bad you read about this company is absolutely true. I'm currently sitting on hold for the third time (maybe their system won't hang up on me again). The current situation is the wheels are broken on my husband's wheelchair. Can't get an appointment for repairs? read more

Worst company I've ever dealt with they live screwed up so many of my orders and it's always the same and they don't even know the laws and puts me at risk because they are not doing their job correctly read more

NuMotion is horrible! A few years ago they were supposed to come to my dad's home to fix a joystick cable on my chair. My husband and I both called off work so we could be present and the chair could be fixed as it has to be done on their time and not ours. We waited all day with our van in the driveway able to be seen. NO ONE SHOWED UP, or so we thought! I called NuMotion to get an ETA. They said someone had been there and no one was home. I said that's funny because we've both been sitting in the living room all day waiting. My husband opened the door. They never knocked but left a note on the door saying sorry they missed us. I called back livid and someone came out between 7-8 that night. Present day - same chair, it's now 7 years old. Same cable is bad again. I've had to jump through hoops to get it fixed. Being told my Dr. has to fill out forms saying I'm still disabled and it's a medical necessity for my chair to be fixed. Apparently My cable is in but they're waiting on insurance approval to fix it. Today my chair decided not to turn on due to the damaged cable. After several panicked minutes wiggling the wire I thankfully got it to start, although I don't know for how much longer. This chair is my life, and my ability to work. Without it I don't get paid. Without insurance coverage the cable is over $400. This is deplorable considering most living with disabilities live below the poverty line. Now I don't know if I'll be able to work next week. I'm stressed, and I'm angry. If I were getting a new chair they'd bend over backwards for me. A new chair is where the money is. If you need a repair forget it, you're not even a person worth the time. I'm tempted to take my chair to NuMotion and leave it there until they decide to fix it. DO BETTER NUMOTION! Unless I see a drastic change for the better I guarantee you won't have my business for my next chair. You don't even deserve the minimum 1 star review I'm required to give you. read more

Well I agree with the majority of reviews, slow and inefficient , even was lied to about a loaner chair, a tech came to pickup a loaner chair from my neighbor and I asked the tech about availability and he said he had two and was putting batteries in a third one, on the same day a lady from OKC office emailed me stating none were available. I should have gone with another provider if this is how they do business. Numotion truly lacks in communication and updates. read more

Waiting 8 weeks fir them to order parts They claim they are waiting fir insurance The insurance debuts that read more

They are easy to get ahold pre purchase but once they don't see you as a dollar amount the service turns to garbage! And if you have the unfortunate luck of getting an ultra light wheelchair from them it will begin to fall apart and good luck getting in touch with anyone there to get it fixed! read more

I had an appointment on February 25th to have my four tires on my motorized wheelchair replaced. A person from New motion called and told me they had a sooner appointment on February 15th for one of their texts to come with the new tires. Numotion kept sending me reminders on my two phones about one of their texts coming on that date and I should be out of my wheelchair. I made arrangements for my two daughters to come from a distance to transfer me out of my motorized wheelchair so the tech could work on it and he did not show up or even bother to call me. I could not reach New motion to find out why the tech never showed up. My two daughters had to come back from a distance to transfer me back into my motorized wheelchair.. because I cannot transfer myself. It was a very stressful day for the tech not to come when scheduled and not communicate with me. The most stressful thing was to transfer twice in one day and my daughters having to come so far to transfer me. Now I have to wait for another appointment and this will be the third time it was rescheduled. It gets to be 3 months waiting for a wheelchair repairman from the motion and then they don't show up or even call you on the day of the appointment to tell you they're not coming. I don't understand why disabled people are not even worth the phone call to let us know they are not coming on the day that is scheduled. If I did that with my medical doctor I would have to pay a fee because I did not cancel. Ginger Weiss Renner read more

i've done reviews before this company is the worst. I am stuck with them for now. I am trying to switch. Do not use Numotion. They are the worst. I appointment scheduled today for like seven or eight different things to come. I moved around my whole schedule, they me one hour before they were supposed to come all the parts didn't arrive. They are the worst do not use this company. They suck I put in this work order months ago. They string you along with authorizations it's months without parts of this wheelchair. I am just a number so are you , nothing is GOOD in this company they suck. They treat you like a rodent, I am making noise. I'm going to my news. I'm going to my councilmen You cannot be treated like this the way this company leave you out. Stuck with things don't work on your wheelchair. They don't give a fuck! read more

Slow, No Responsive, RUDE. This is the characteristics that best describe Numotion. When we first got the powered wheel chair for our mother it took forever. The claim was insurance was delaying the purchase. The insurance showed the paperwork was all sent to Numotion. We never got response about this. Now to get a repair they require a Video Call before they will do the repair. The technician literally hung up on us while in the middle of the call. We were told it was a waste of his time until we were onsite. Then hung up. They are terrible and honestly don't care. Use at your own risk. Because they are slow, don't care, and RUDE. read more

They really don't care about you. I've had two repair people come out in over a month, each one saying they can't fix my wheelchair because they don't have the right parts, and that they'll order them, each one said the same thing, wheelchair still isn't fixed. That's my independence, that's $200 out of pocket for them coming out and not doing anything, that's two days I've had to take off work. Do your job Numotion. I wish I could give you zero stars. read more

i've been waiting about four months to have my reach wheelchair repaired. I had to go to the hospital for 2 1/2 months which would've been the perfect time for them to repair it but they say they have a policy they don't repair wheelchairs while somebody is in the hospital so I had to get out of the hospital into a broken wheelchair which today I had a bad accident because my brakes won't work now I'm out of the hospital for a week now and they finally called and said that the parts back in the ones that they ship back like my Wheelchair was gonna fix itself while I was in the hospital or something so anyway, parts are back in and now they can't fix it until December 11 which is a few weeks from now and I'm leaving moving to Galveston in about a week with a broken wheelchair read more

STILL #NoWordFromNoMotion after BEING DETAINED ***20 MONTHS!!!!!!!!*** Yet another Springtime has come and gone and more of my shortened life is GONE bc of these dirtbags!! 20 months!!! since they made at least $14K off my chair and FAILED to ever repair it OR provide any ADA access to effective communication. My sentence has been indefinite--with no end in sight and no communication with my captors. And I've committed no crimes. Cripples like me who cannot use phone lines are KEY to business and the higher ups KEEP DOING THIS because they are eugenicist corporate GHOULS!! Prove me wrong NoMotion!!! WHere is management!! You have my email address and my ADA request IN WRITING at least a dozen times now. I only gave you 20 months to fix my chair and/or comply with the law. Deuces. #NoMedicaidMoneyForNoMotion!!! #ADANoOtherWay! #AccessOrBust #FireNoMotion #NoMotionSucksTaxpayersDry #CutTheContracts #NoCrippleConfinement #MyBodyIsNotYourPrivateEquityPrey!!!! read more

John Spring abandoned a wheelchair in my home knowing it was 2 inches too big to fit through my bathroom door which was it's only requirement. NuMotion then refused to let me speak to anyone supervisor, so of course John Spring refused to fix his mistake. I left a Google Review, after which John Ellis called me and lied about replacing it. Again. So fuck you all. read more

My custom wheelchair was too narrow. the front wheels hit my feet when they turned either direction. The second attempt has almost NO backrest and the handles were so low I would need to hire an oompa loopma to push it. Finally, I was terminated as a client because I wanted to work with a different ATP and my email was ignored. My chair should have been ready in April, in is now mid-January and I have to start the process all over with another company. All because I did not accept anything other than a properly fitted wheelchair. Avoid Numotion Syracuse, NY at all costs! read more

I went to Numotions for chair repairs,I waited 3 hrs inside the lobby as the work was being done. It was so cold in the lobby,I ended up with cold and flu ,I'm still sick and I have to go again today,can't they turn on the heater for comfortable temperature for workers and customers.. read more

While driving on the Altamonte Pass at 5:30, July 10, your driver (truck #2417) very unprofessional, decided to change lanes right in front of us. No blinker, no warning at all. We watched him go from the Fastrak lane all the way to the far right lane, in quick serving moves, making other drivers brake abruptly to avoid hitting his van. read more

100% DISSATISFIED. A REAL LET DOWN. There may be some positive reviews here, but God forbid you ever find yourself in need of a service repair like me. These chairs are our lifelines and NuMotion could care less. My new power wheelchair arrived with a broken USB jack, a broken high gear motor, the joystick mount broke the 2nd week i had it, then the headrest fell off somewhere from here to the bus stop and couldn't be found. Quality control is apparently not the best. My chair is still under warranty I'm told... I called right away to request service, even sent pictures and left a detailed message. Even called Permobile to report it to them. Had to wait 3 weeks for a service call only to have him show up without the parts to repair it. Had to wait 2 weeks for the parts to arrive and another 2 weeks for the next tech appointment. I waited all day only to find out the tech had called in sick and nobody bothered to call to let me know. 2.5 more weeks for the next appointment only to have him replace a motor and nothing else. Then he leaves with my chair stuck in LOW gear. 2 more weeks go by until today's service call...I waited ALL day again. Had to run to 7-11 and was gone for 15 MINUTES. I even called NuMotion to let them know and to find out their eta. The tech shows up while I'm gone, leaves without waiting, and now NuMotion says 2 MORE WEEKS to book another appointment!! ENOUGH!! I called and asked to speak to a manager (nobody available) and had to leave a message. I'm still waiting for a return call (its now 5 pm). I doubt I'll hear back from them any time soon. DONT BUY FROM NUMOTION IF YOU HAVE A CHOICE. If the hospital you are coming from is contracted with NuMotion that doesn't mean you have to source your chair through them. Medicare/Medicaid will allow you to choose another company. read more

NuMotion is really a no motion company. Service is dismal. This is the worse company out of all of the DME in Houston.100% DISSATISFIED. A REAL LET DOWN. No one from Numotion cares about the patient's needs or their safety. My son's current power chair is in a bad safety condition, due to the fact that the seat belt does not work. My son's Dr. wrote a prescription for a new power wheel chair with extra features for his comfort. The wheel chair clinic was done at the beginning of September, my son is still waiting for his power chair. I received the approval letter from the insurance company back in October and, I immediately contacted NuMotion to check the status for the order, a rude woman named Dequsha Smith keeps saying the were still waiting for insurance approval, finally in November I received a call form the insurance company stating that Numotion anticipates the delivery of the power wheel chair by the end of December, as of today, I have not heard from Numotion in regards to the delivery status or perhaps to discuss any discount amount that the insurance has not covered. This company expected for the patient or the family member to do their job. The lack of communication from John McCarble the ATP and from Jennifer Hayes is horrible. It takes for ever for the receptionist to answered their phones and they don't help at all. This company is just hungry for money. Now, they want me to pay out of my pocket over $10K, otherwise NuMotion is going to deliver whatever they feel like it, ignoring the doctor's prescription. The changed on the Dr's prescription has not been discussed with me at all. They truly don't know what the meaning of physically disabled that they would make customer wait for equipment a patient depend on daily basis, wheel chairs are their legs and moving source. Do your job Numotion. I wish I could give you zero stars. read more

Horrible driving 6/16/25 8:54am Van #2389 Called to report bad driver and they were more interested in putting me in a call back que instead of just taking the report and processing through the company. read more

After selling me a wheelchair that tilts. They came out and changed my batteries, saying they wanted to switch batteries to their brand. They are failing, they sent out someone to test them, they showed bad. Then said they won't bring out replacement. What a rip-off company. Sold me a chair that had to be rebuilt as it would roll over trying to go down a ramp. Avoid NUMOTION & UNITED HEALTH CARE. BOTH ARE A RIP-OFF. read more

Nu Motion is really a no motion company. Service is dismal. Two months ago a technician came home and told us the urgent need of my husband's wheel chair repairs, The brakes do not function and the front caster collapses all the time almost sending us to the hospital several times. My husband has had 4 brain surgeries. nothing has been done to expedite these repairs. The parts have not been ordered yet and we know that once ordered they take at least 6 months to arrive. It is a shame that this company is still allowed to do business at the peril of such vulnerable patients. They are really getting away with murder. read more

The ordering was great, but the repair service has been a nightmare. The guy who repairs chairs is incompetent. My chair was broken for 3 months and then the repair person didn't fix it correctly and it was out of order for another 3 months. read more

I spoke with Nancy V P of repairs regarding their repair of broken wheelchairs and she explained the company's process and how they have methods in place to try to minimize wait times on repairs. Hopefully this will decrease our issues with getting the necessary repairs done rapidly. read more

Called to have a tire repair from my manual chair , I am a paraplegic so my chair are my legs . Told me they would need to maybe order the part and it may take a while , advised me to go to a bicycle shop . I got better service at the bicycle shop , I had to pay out of pocket when I have insurance that would cover the repair at Numotion. They truly don't know what the meaning of physically disabled that they would make customer wait for equipment they depend on daily . I wish there were more competitors in my area. I actually didn't want to give them any stars but it wouldn't let me proceed , so I gave them a one star rating that they really don't deserve . read more

NuMotion delivered my new electric wheelchair 7/8/24 and left without explaining all the details of how it works. They also failed at fitting the wheelchair to me (sort of like ill fitting clothes). The wheelchair is actually too small for me and very uncomfortable. I had been given a personal cell phone number by one of the employees and she promised to always call me back. She didn't answer and she didn't call me back. I'm 72 years old a double amputee and I live alone. I am also 6'5" and the wheelchair is too small for me. I spend 16 - 18 a day sitting in my wheelchair. Don't do business with NuMotion if you have another choice because you don't get service after the sale. I have had my wheelchair less than 48 hours and I will ask NuMotion to take the wheelchair back and get me a new comfortable wheelchair. read more

Numotion - It's not big enough for me - Medical Supplies Near Me - Santa Clara, California

Horrible customer service unable to answer questions stated there was no camera for technician to see what problem was over phone unable to transfer me to a technician on phone because of this so no technician is able to come check on broken wheelchair what are people supposed to do with broken equipment this company isn't going to fix needless to say I'm trying to get this wheelchair fixed before school starts in 2 weeks my guess I'm guessing it will still be broken read more

Yet another horrible experience with this company. 85 Year old getting stranded in her jazzy chair all over the place. Over two months before a tech guy could come to her to replace parts and see what is going on. Then call in 4 days before appointment to just confirm they are still coming out and the appointment "magically" got changed to another month away and no one knows why. Has to wait another month before getting any help. For a company that is SUPPOSED to be helping people of our communities that are not able to get around like "normal" they have got to be one of the worst out there. Good luck ever getting ahold of anyone. The only people that answer is the call center in India that cannot do anything. I am guessing it is just a huge corporate thing where the owners don't really care about the clients and it is all just to pad their back pockets more and more. Probably bought out all of their competition so they can have the worse service of any company but it don't matter as they will still get paid. read more

I had Numotion come to my house to exchange the batteries in my Strato The batteries got to where I had to charge them twice a I did that for about six months. Everything worked fine except I had to keep charging the batteries. Numotion came two days ago and changed the batteries the chair broke down immediately now it doesn't work at all since they changed the batteries. I am without a chair now and they don't care. They said it was probably gonna break anyway, and that he didn't do nothing and I'm on my own for the repairs. Be careful of this company. Don't even think about doing anything with them. They don't give two shits about people that are disabled. Bob Gratton Saratoga Springs ny read more

This company used to be decent. However, the runaround, the misinformation, the amount of phone calls before they even take a look at the chair is a joke. I have been waiting three weeks and now they still haven't even scheduled a tech to come out. They also keep saying well you can come into our Taunton office and it will be quicker. Taunton is not the easiest place for me to get to. If they call me one more time and ask me to verify who I am one more time I think I will lose my ish. I think it is time for me to repair my own chair. All the phone calls and such are enough. read more

My only interaction with Numotion is accidentally buying used PCs that they sold off to a reseller. All the PCs were locked by CrowdStrike and they never bothered to remove the computers from inventory, so each one of them would lock and be rendered useless at some point. This is followed by a long process of requesting removal and waiting for several days to a week for the computers to be unlocked. This whole process is not just sloppy, it shows a overall level of competence or rather lack thereof. These are desktops running windows, so anyone with an IQ at or below 7 should be able to manage them with ease. This perfectly explains all the other reviews covering products they sell. If a company can't do basic computer management, everything else becomes self evident read more

Does not return phone calls or emails in any timely way, you can wait years for a product that does not work. This does not serve kids with disabilities. read more

I am in Columbus Oh. I can't add anything that someone else hasn't already touched on about bad service but here goes. My power wheelchair broke a simple bolt over four months ago. I called numotion and was told they would be out about four months in the future. The future date finally came and they came out and looked at it. I was told they had to order parts another long wait. The next future date finally came and the tech came out and told me they would have to take it in to their shop they couldn't repair it at my residence. Two hours after they picked it up they called and said they had to order a new part after just saying they had the parts and now there is no future date to be repaired. I was a mechanic for 40 plus years and all the chair need was a simple bolt that cost about a buck at any hardware store. Being on Medicaid/ Medicare we don't have any choice who we deal with. They are making a lot of money from insurance for the poor and disabled and simply do not care. I also believe they are defrauding the insurance which for some reason does not care. A simple dollar bolt has turned around into thousands and still no chair. It's sad. read more

Called to get a repair on a manual wheelchair. They tried telling me that since the person is in a "facility" it is a up-front cost, and it's not. It's paid for by insurance. They saw it was Medicare and Medicaid insurance. Then it was a tech has to call to schedule the repair appointment. When they came a couple months ago, they scheduled right away. It was a 30 day wait, but they scheduled. The representative couldn't understand the difference between mailing and physical addresses, nor it wasn't a self pay. read more

Numotion is a horrible company. They have awful customer service, they can't fix a chair properly the first time. When they do try and fix a chair, they have to order a part, then schedule a time to come out, or you have to bring it all the way to Orlando. It's just inefficient, and extremely frustrating to deal with a company that can't even service their own product in a timely manner. read more

Worst customer service ever! My mom bought a power chair from them less than two years ago. It has had nonstop mechanical problems. Early October a fire door in her apartment building closed on her chair and broke her footrest. It took them three weeks to fax the insurance form to her provider's office and over a month with zero communication from them. When I called to request a loaner footrest, they said they would call back and never responded. My mom has had to use a bungee cord to hold her leg on her other footrest for FIVE weeks. Save yourself some heartache and find another mobility company! read more

Negative 0! Worst experience Ever! From the executives Joseph bloom and Jeff Gonzalez to the technicians and customer service absolutely terrible. After receiving my son's wheelchair, after almost a year, We've had nothing but problems. Took 3 months to get a new harness from my son which is a major safety issue and the last harness we received doesn't even fit. I complained in complaining complaint and recently complained again after this harness wasn't suitable and they had the nerve to send me in priority Express mail a Letter telling me that they would no longerService my chair which I'm looking into the legalities of it since unfortunately we got it through them I don't know where the warranty stands on future repairs. Save yourself the agony and do not Order through them. They overcharge medical like all special needs places do and then they don't follow through with their customer service. This is a secondCompany that sells special needs equipment that I have had a terrible experience withCompany that sells special needs equipment that I have had a terrible experience with. It is very sad that a company that deals with Special needs People have that type of attitude and terrible service. read more

Numotion - Letter from the vp after months of trying to get a repair done ! - Medical Supplies Near Me - Santa Clara, California

Numotion is sucks! My daughter called them and ask for them to fix her power wheelchair October 2023 but it takes them forever to fix it and they filed the claim expense incorrectly. when I talked to them, the guy Tim who picked up the phone was so arrogant! I would not recommend this company. Again, Numotion is sucks! read more

I am a husband to a leg amputee. my wife received her wheelchair approximately a year ago from nu motion and I give them a zero rating. My wife will not get her wheelchair back for about five weeks nor will they return our call to help get her a replacement wheelchair. Please read your hand book before going with NU MOTION in five years. I will not be going back with them. read more

I have called about the same issue six times and was told I would be called back each time. NO ONE CALLED ME. Do not expect anything and you will still be disappointed in them. Originally I called and told them that the wheel and brakes on my walker were broke. It took five or more weeks to get the part, tech shows up and says that he only has the wheel and has to come back with other parts. I was charged a co pay ahead of the first visit and was told it covered it. I get a call back to tell me that I owed another 54 dollars on top of what I paid the first time. Seems to me that double dipping is the standard here. The bill was for 300 the first time. This same exact walker, same brand, same size, same everything is only 150 at walmart. I find it disgraceful that they overcharge and will not answer a call from a client. Will be filing a complaint with medicare as well. SO DISAPPOINTED read more