Fast and friendly service and curbside side pickup when I was solo with my handicap sonread more

Customer service is not friendly the way it used to be. Also, twice I had to return merchandise…read morebecause of their mistakes. Honestly, this used to be a very good business, but It's not anymore. The only place that I would go to in San Jose for medical merchandise is the store on Almaden near Costco... sorry I forgot the name. They understand how to treat people.

Could not ask for anything better. The customer service people SMILED and were so helpful!…read more Appropriately priced, and when I brought back an item that was damaged in the airport, she didn't charge me extra. Highly recommended!

Selina is very customer oriented and makes you feel right at home from the minute you walk in the…read moredoor. I have rented from her for the past 5 or so years but now have my own. She is extremely knowledgeable. I took my scooter in for repair and after a discussion on the cost of repair vs purchasing a new one, I chose the later. I am so happy that I went to see her. She understands my needs and I believe I made the right choice. Thank you Selina!! God Bless.

Today, I finally can put the past, the horrible experience with Anthony, Numotion's sales rep,…read more behind. I received an A+ service today, October 8th, 2026. Not only did Jovit replaced the batteries, fixed the lights perfectly, Jovit also went the extra mile to clean my beat-up wheelchair. When Jovit brought back my wheelchair, I was shock to see the beat-up chair looked like a new chair. The wheelchair was so clean. ALL lights were shining bright and nicely tied down with zip ties, on top of the screws, to prevent it from being knock off again. This was the 3rd time I had to replace the right side front light. Because the light was in the way of the wheelchair strap on the VTA bus. I was tired of the light being easily broken by the wheelchair strap. Jovit perfectly fixed the problem. For Jovit's excellent A+ service today, I decided to forget the horrible experience with Anthony, Numotion's sales rep. back in 2023. 2023, my old power wheelchair was falling apart, in a grave condition. I desperately needed a new chair. 2023, I could finally get a new chair. Anthony did the assessments with Reh. at VMC, for my new wheelchair. Then unthinkable event happened, Anthony knowingly canceled my new wheelchair order saying the cancellation was from Reh. at VMC. I asked VMC why they canceled my new wheelchair order? VMC denied Anthony's false accusation. VMC said they had no reason and would never ask any vendor to cancel any orders without talking to the patient first. I then asked Numotion for an explanation from Anthony. Anthony never called to explain, never offered an apology. I complained this to Anthony's supervisor, Ms. Andrea Teixeira, in writing. I never received any explanation, nor an apology from Anthony, nor the supervisor, nor Numotion. I finally realized that Numotion's policy is "never apologize for screwing customers" I thought that I'd never forgive Numotion's horrible services. But today, I forgave Numotion because Jovit's excellent services. I am very pleased that my beat-up wheelchair runs like a new chair.

As a medical mom I deal with a lot of different medical organizations, insurance companies,…read morevendors, etc and by far NuMotion has been the worse I have dealt with to date. They have absolutely no concept of costumer service or doing what's right. Their lack of concern is is actually insulting. If you want the details keep reading. We had them meet us at my sons school months ago to measure and do the specifications for a new bath chair which he desperately needs as he grew out of the current chair. A few months after this we get a call that the chair is ready for delivery. I call back every day for a week and leave messages with no reply. The week after I call again and finally reach someone who says the chair isn't ready because "we don't know what to do with the straps". The straps of the chair they ordered and did the specs for. Then they said they would work on it and get back to me by the end of the week. They never called me back. I started calling again the week after and they said they reached out to the manufacturer and didn't hear back but there is no time estimate. After a week of more calls, totally from my end, they finally say the fixed the straps and the chair is ready for delivery. I wait several more days and they deliver the chair and train me how to use it by saying "you know what you're doing right?" I asked to show me how it worked which they did and honestly the tech that came was the only person who actually made any effort to help. That night we went to use the new chair and there was actually no belt strap. Well there was a small piece of fabric that connected to nothing. There was a chest harness and a leg strap that didn't attach or stay on. This made the chair unusable and unsafe for a 120 pound 5'2" teenager who isn't able to remain still. I emailed every person from NuMotion that I worked with, including customer service, technical team, sales person and supervisor, I did get not a single reply for a week. When I told them I need to get the chair fixed or returned they finally replied a week later and said they will try to get a new strap but there is no timeframe. Another week of multiple emails finally got me the reply that they're sorry I'm not happy with the leg straps and that was it. I asked them to either fix or take back the chair and surprise, no reply from anyone once again. Obviously now I need to get the insurance involved since they already received payment and have no plan of making things right after giving them every opportunity. So after months of waiting and weeks of begging for assistance my pleas were ignored and eventually only partially and incorrectly addressed. Dealing with NuMotion is completely exhausting. They ignore multiple phone calls and emails and have no interest if they deliver unusable and unsafe equipment. They have no integrity whatsoever and I can't imagine how many other people have already settled for their total lack of concern for your child.

I've used the services in July 2024 and it was a wonderful customer service, pick and delivery was…read moreamazing, Mr. Robert was very nice with keeping me informed of the delivery and pick up times, and I am looking to utilize theses services again for July 2026. I difenitly recommend the scooters where clean and working great, I had no problems with it. 10 out of 10 highly recommend.

Great service and mobility scooter! They were very responsive and delivered right to our airbnb.read more

Great selection of quality equipment at the best rental prices I could find in the South Bay. On…read moretop of that, the personnel were very friendly. Highly recommended!

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

Wow wow wow! Patient, thorough, kind and great price. I called with not one but 2 used units…read more They meticulously pieced everything together and took time to install them for my mom. A+ service from this family run biz. David said he is a wanted man because people always want him to do something after working with Rollin Along i see why!!! 10/10. Price was fair too!

Church needed Stairlift chair repaired. They showed up, gave a straight forward diagnosis of the…read moreproblem, repaired it beautifully

I cannot stress enough what a good experience I have had with Mobility City of Milpitas. I looked…read moreonline for a wheelchair to fit my specific requirements for several months unsuccessfully before I started calling around. I had nearly given up, but Melissa knew exactly what would work for me after five minutes of conversation. She had a selection of devices ready for me to try when I came in. My personal situation is a little delicate, I was concerned about discussing it, but Chris, Kevin and Melissa treated me with a level of kindness, respect and dignity that I've not encountered elsewhere. They are a dedicated crew and know everything about their extensive variety of top quality products (Melissa has read all of the technical manuals!), and can help you with any question. It's clear that the staff cares deeply about people who use mobility devices, and genuinely want to help. I love my chair, it's changed my life. Sadly it developed an issue shortly after I purchased it, but Kevin and the whole crew worked hard to get me a replacement quickly. I will need more mobility products in my life, and I will absolutely be coming back to Mobility City for all of them.

I stopped by the store to check out their power lift recliner inventory for rent or purchase. They…read morehad about 8 units for demo and purchase, and another 2 or so that could be rented. It was a good range of the Golden Technology offerings (high-tier American-designed medical grader power lift recliner manufacturer in Pennsylvania). I spoke with Kevin, the store manager, and associate Chris. Both were very knowledgeable about the chairs, patient as I tried them out, and helpful in advising me on what I might need for my situation (upcoming back surgery). I'm happy to recommend Mobility City in Milpitas if you need a power lift recliner, and they also have a wide selection of electric chairs/scooters, walkers, etc (I didn't inspect closely, but they had neat, ordered rows of equipment on display and space in the store for customers to demo). Also, if you stop in the store, make sure to say "Hi" and give some pets to Circuit, the super friendly dog.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

Hello everyone, My client/patient had this company come out…read moreto install a ramp for her. First off, they were 1.5 hours late. No phone call from the company to tell us they were going to be late. When they did finally arrive, they were eating lunch before installation of the ramp. Second, the ramp was installed but not safe for me or my client to use. Someone could've tripped on it, and/or my client could've fallen off the side of the ramp that wasn't secured. They would not make it safe for my client. Instead, they removed it. I asked them for her $1000.00 deposit back, and they refused to refund her. Please do not use this company. Lifeway Mobility is not a good company

Called to rent a hospital bed for my wife who just had knee replacement surgery. Everything ordered…read moreand completed over the phone and the bed was delivered by a nice driver gentleman who brought the bed in Pieces and set it up in our downstairs room and all went perfectly fine. I will hopefully never need a hospital bed but if I do I know where to go.

Great service. They had different types of wheelchairs available for rental. I was able to rent the…read morewheelchair on the same day. It was quick and painless--pun intended. My only con is to make sure you call before you head to the store. They were not open when i went to the store at 10:30am on a Thursday. Their opening hours that day was 10am - 6pm. The price was $50 per week.