We had an awful experience when we brought our car in to have it outfitted with a lift and…read morescooter.. the ignition on the car was broken (seconds after the mechanic got out) my husband got in to start the car and the key just turned in the ignition. They looked at it, broke our cowling on our steering column and said the didn't do it, it's an old car and other want their fault. My daughter fixed it in their parking lot, And they refused to even allow us to use a took because I left a "bad" review. We've had nothing but trouble with the scooter and lift and tried to bring it in to be fixed, the older man at the front desk refused to fix it, (after I had an appointment) handed me back my keys and told me he refused to work on it "because we blamed him for the ignition and left a bad review" I spent over $600 getting the ignition replaced. Their customer service is awful and I really don't like this company!

They did a good job for our two vehicles. $110 and hour seems like a lot but who else can do it?…read moreThey are willing to adjust the controls if needed. They also gave us a tip on a prior installment that was installed incorrectly and could have been bad. Thank you guys.

Gibson was beyond amazing!! VERY friendly, helpful and knowledgeable. He's a CSR now, but was a…read moredriver before that so he knows his stuff. He was able to answer all my questions about respiratory supplies and billing Medicare. Overall, what a great experience!

This business is the best for help in the Tri-Cities on medical equipment and maintenance…read more Knowledgeable staff, good showroom, and home help. We are lucky to have a facility nearby.

Not just the Office in Kennewick Wa but the corporate organization. I have been a loyal customer…read morefor over 10 years. It was time for a new CPAP as mine had exceeded its normal life. They sent me a new Resmed 11. I expected them to bill Medicare as before with the previous one and all the supplies since then. A couple months later I got the bill. Not only had they not billed Medicare, but they were also charging me a nearly $40 a month "rental" fee. Over the expected 10-year life it would cost me nearly $5000. DO NOT TRUST THEM. They are deceptive at best and predatory at worst. There are a lot of reputable medical supply companies. Do your due diligence.

I've used them for several years, for CPAP therapy. 100% straight up honest. I assure you the Tri…read morehas not always had that form of Durable Medical Equipment provider. DME providers are in essence a pharmacy, delivering an MD's Rx, just in the form of equipment, not pills. In my experience, PHM is perfect. I saw these Yelp reviews in the course of recommending PHM to a dear friend today (searching addy and phone actually). I'm stunned to see the low reviews. A quick glance at one star reviews suggests to me the reviewers are a little unrealistic in their expectations, again in my estimation. This isn't a new car show room, a 5 star hotel, nor a Michelin star restaurant, it's a professional pharmacy dispensing your doctor's prescribed therapy. It isn't answering phones first and foremost, it's your life extension that they provide an important part of. If you go to another DME provider in the Tri, guard your wallet is my advice.

We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

Someone suggested that I tried Howard's medical supplies, Ivan called me up and talked to me about…read moreCPAP supplies, and I told myself that I would go to them versus the Mail in for CPAP's. Mailing orders, always overcharge and over ship supplies.. my husband just got out of the hospital and needed a geriatric hospital bed, Ivan & Dennis was so helpful. I can't say enough of how hard they worked to getting us set up for the geriatric air mattress and geriatric bed.! we will forever be indebted to them and want to thank them with all our hearts that we truly appreciate their hard work and commitment. Yes I will be getting my CPAC supplies from them as well.. one thing I'd loved about them The they never tried to upsell or tell us to go over to this one or that one they were understanding and did not try to overcharge us like some people do. I've seen some negative reviews, but I wonder if they really went into the store and talk to them face-to-face about supplies or what they might need because from what I saw there was no up charging or swaying you to buy something higher.. They were very conscientious of money and knowledge and what my insurance would pay and would not pay.. thank you People at the Richland Howard medical supply.

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

I was recently prescribed oxygen by my pulmonologist. I was able to navigate numerous obstacles…read morethrown up by my insurance with the help of the courteous and helpful Leah, an employee at In Home Medical. And their technician who delivered and demonstrated the equipment was a nice young man by the name of Rudy. Rudy was very knowledgeable, professional and pleasant during his time in our home. My thanks to In Home Medical and their staff. I highly recommend them for your at home medical needs.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.

This is a review of their oxygen supply store on Clearwater Avenue in Kennewick. They took over my…read moreDepartment of Labor account from In Home in Pasco. My portable oxygen concentrator stopped working at the end of March, 2023, so Lincare picked it up to send in for repair. 6 months later I contact them to check on the progress and was told that somewhere along the way, it had been lost! Which is one thing. I wasn't real upset about them losing it, but asked them for a letter stating that it had been lost, to facilitate my being able to get a replacement from the Department of Labor. After another 18 months of my repeatedly calling their office on Clearwater, still no letter. I'd spoke with the office manager, Angel a couple of times and it got to the point she was having her calls screened and would not speak to me, nor return my calls. Then I talked with the oxygen supply manager Christine and same thing. She'd promised me she'd research the issue and get back to me. This did not happen either. So here it is, nearly 2 years after they lost my equipment and they won't take responsibility for it. I've asked them for the Lincare district office number and they won't provide that to me either. I'm not sure what their business model is, but it certainly is NOT taking care of their clients. If you can take your business elsewhere (which is what I've ended doing) do that! I'm very surprised these people running their Kennewick office still have jobs. AVOID DOING BUSINESS WITH THESE PEOPLE AT ALL COST!

In 2008 after one heck of a battle, I was fitted to a TiLite ZRA Series 1. At that time, the…read morewheelchair was coded as K0009. I found out just yesterday from another fantastic company, Permobil, that it has been changed to K0005. I would like to thank my friends at Permobil for being so helpful over the years I have been in touch with them. TiLite was its own company then. In 2014, the company was acquired by Permobil, a Swedish company. I have not only been using my TiLite ZRA for 15 years, but I also have been the mechanic to maintain and repair it. Medicare has not and will not provide those basic services. Outside of Medicare being a huge pain. Owning my TiLite was smooth sailing with typical needs. Tires, casters, forks, cushions. So far 2 spokes. Some screws for the solid seat pan. Very low maintenance, and minimal repairs. I had an excellent wheelchair fitter named Dave at Monroe Wheelchair in Rochester, NY, sadly bought out by Numotion, along with SpinLife dot com. I would not recommend Numotion to my worst enemy. The ride is excellent, and the frame has and is holding up wonderfully. The only downside is that the down stems are loose now, and already destroyed one set of forks. 555 days ago to be exact. I have since been trying to get a new TiLite ZRA as a replacement since the down stem assemblies are no longer made, and not sold as they have all sold out. So I now roll around on very borrowed time, the down stems could fall out at any time. Their being loose causes massive amounts of uncontrolled death wobble. TiLite/TiSport stops making parts for wheelchairs seven years from the date of release for any particular model. I have had my wheelchair far longer than expected end of life, and have ended up needing a new TiLite ZRA. I have been through hell and then some more hell with Numotion wasting 555 days to end up treating me horribly. And blacklisting me with the only other company in my area that could possibly help. Numotion in my opinion should not be a TiLite dealer. If not for the down stems being designed, so they can never be repaired, and having no means to replace them, it is only time before my wheelchair injures me or worse. I absolutely love my TiLite ZRA Series 1, and only want a TiLite ZRA Series 2 as the replacement. I have Medicare and have reported Numotion to CMS, Medicare, FTC, and my state officials, one of whom is my congressperson who is helping me as best they can. The State Attorney General is investigating things. All this adds to the 555 days that I have been using a critically failing TiLite/TiSport product. I have even asked a local automotive technical college to scan the down stem assemblies to machine new parts to help me prevent injuring myself while using my wheelchair. If any of my friends from Permobil Matt Miller - Indianapolis area, it is me the annoying cripple who knows my story - I am still looking for help acquiring the TiLite ZRA Series 2 and Numotion as mentioned dropped the ball from the CEO level, and blacklisted me with National Seating and Mobility the only other company that could help me, who my doctor is trying to get to help me now. TiLite has been 5 stars. Permobil has been five stars in all the times I have interacted with them over the years. Sadly, the same can not be said about the TiLite dealer Numotion, yes Mike Swinford, CEO I mean your company, and you have been minus 5 stars.

TiLite is amazing! This is mostly a manufacturing facility, but they also sell some overstock and…read moreused equipment here for about 1/2 to 1/4 the price of new chairs. Anything available on ebay from the seller "tilite_chairs" is shipped from here, and you can just buy it direct from here. When we stopped by, Chad was incredibly helpful and gave us $100 off the already low price listed on ebay, not to mention throwing in some freebies. We also got a tour of the manufacturing facility, which was pretty cool (note: I'm an engineer and a nerd, so you may not find this cool at all). There's a lot to wheelchair manufacturing! Everyone we talked to during the tour was super friendly.