Gibson was beyond amazing!! VERY friendly, helpful and knowledgeable. He's a CSR now, but was a…read moredriver before that so he knows his stuff. He was able to answer all my questions about respiratory supplies and billing Medicare. Overall, what a great experience!

This business is the best for help in the Tri-Cities on medical equipment and maintenance…read more Knowledgeable staff, good showroom, and home help. We are lucky to have a facility nearby.

Not just the Office in Kennewick Wa but the corporate organization. I have been a loyal customer…read morefor over 10 years. It was time for a new CPAP as mine had exceeded its normal life. They sent me a new Resmed 11. I expected them to bill Medicare as before with the previous one and all the supplies since then. A couple months later I got the bill. Not only had they not billed Medicare, but they were also charging me a nearly $40 a month "rental" fee. Over the expected 10-year life it would cost me nearly $5000. DO NOT TRUST THEM. They are deceptive at best and predatory at worst. There are a lot of reputable medical supply companies. Do your due diligence.

I've used them for several years, for CPAP therapy. 100% straight up honest. I assure you the Tri…read morehas not always had that form of Durable Medical Equipment provider. DME providers are in essence a pharmacy, delivering an MD's Rx, just in the form of equipment, not pills. In my experience, PHM is perfect. I saw these Yelp reviews in the course of recommending PHM to a dear friend today (searching addy and phone actually). I'm stunned to see the low reviews. A quick glance at one star reviews suggests to me the reviewers are a little unrealistic in their expectations, again in my estimation. This isn't a new car show room, a 5 star hotel, nor a Michelin star restaurant, it's a professional pharmacy dispensing your doctor's prescribed therapy. It isn't answering phones first and foremost, it's your life extension that they provide an important part of. If you go to another DME provider in the Tri, guard your wallet is my advice.

We have been trying to get a cpap machine for my husband who was just diagnosed w severe sleep…read moreapnea. We had no success w Apria in Kennewick. They lost our paperwork, wouldn't call us back. After going 3 times wo success, a couple friends told me about Howard Medical in Richland. They were great to work with and after just a couple weeks, we have a cpap. There were problems w our Medicare but they contacted us and figured it out. They are great at troubleshooting and communicating. Great customer service! I highly recommend Howard medical!!

They created an unnecessary barrier to obtaining a wheelchair. The lady I spoke to was unpleasant…read moreand unreasonable. She told me to "run out and just get a note from a physical therapist." I am unable to walk, run, or drive. I don't have and can't afford one. My insurance company had pre-approved the wheelchair.

There's a lady out front who was very rude and does not care for the customer when they are in need…read moreor lack information on ordering medical supplies she tends to be rude and her demeanor and her attitude is just not at all professional she literally laughs in people's faces when she sees you having trouble and I will never go there again.

I was recently prescribed oxygen by my pulmonologist. I was able to navigate numerous obstacles…read morethrown up by my insurance with the help of the courteous and helpful Leah, an employee at In Home Medical. And their technician who delivered and demonstrated the equipment was a nice young man by the name of Rudy. Rudy was very knowledgeable, professional and pleasant during his time in our home. My thanks to In Home Medical and their staff. I highly recommend them for your at home medical needs.

Getting my oxygen after release from the hospital was good. They had to turn around and come back…read morebecause they forgot to leave all the equipment, but it got done fairly quickly. Pickup was also good. Thy arrived outside their stated window of time, but not too far out. However, getting them to stop billing us for the returned equipment is a nightmare. No agents are signed in, sit on hold up to 45min. Finally get a customer support agent and I get routed back to the black hole of ringing and elevator music. When I finally got to someone who could help, she was very attentive in navigating the Lincare mess to resolve the issue. The best I can say is that the people are good, the products are good, but the processes are broken, and that is a poor management issue.

Had a prescription for oxygen machines. After 4 months I received a bill for the full cost of the…read moremachines because my insurance says it was prescribed for only 1 month. No notice from Lincare about picking up the machines after 1 month and they waited three months to bill me. That's when I found out the prescription was for 1 month only. I returned the machines and bought a home oxygen machine and portable for what I had to pay for three months of rental. Check your prescription with Lincare because they will not notify you when the prescription runs out and will bill you full price. They don't rent without a prescription but also don't notify you when the prescription runs out.