Such a life saver !! I looked for my existing flooring all over Orange County and this place were the only shop that had it and hooked me up with a great price . Thanks for making this floor repair so smooth , Hugh was smart and knowledgeable and help us exactly with what we needed . read more

We received wonderful service here on the floors and kitchen that we bought. They're extremely helpful and the prices can't believe it! Everything arrived on time and was just as described. Highly recommend it if you are looking to remodel your home! read more

I couldn't have had a better experience. I shopped around for quotes and Nulook was the best deal. Even if they hadn't been, I probably would have chosen them anyway. They were extremely personable and responsive. They were flexible when I needed to make a change to my plan. They got the work done on time and it looks GREAT. They had a huge selection of flooring to choose from, more than several other stores with more well-known names. If you go with Nulook, you won't be disappointed. read more

I had a great experience getting my Luxury Vinyl floor from Nulook. Great customer service was provided by Hieu the manager who is polite and very helpful. Also wanted to give Kudos to David for installing my floor and molding. He is a skilled installer and you can have full confidence that he will install your floor on time. Keep up the good work Bejan read more

Nulook floor - an empty living room - Flooring Near Me - Santa Ana, California

The two guys that work at the front were so help and patient when my nana and I kept coming in for almost 2 weeks straight changing out mind on which flooring we liked. I also bought some flooring from then maybe 7 years ago which is why I went back last time. If I ever need flooring this is the place I would go to first. Always read more

Wow! Do NOT come here. They will just take your money. I paid for the floors with cash ( they made me pay cash by the way) and was told the next week they will schedule installation. I heard nothing so I called the business. The owner said I hadn't paid. So I went to the store with the hand written receipt they had given me. The owner said his system shows I hadn't paid and I can't pick up the material. I showed him the receipt but he said he doesn't know who signed it, he said He didn't get the money. WOW. I have never seen a business disorganized and unprofessional to this level! He also quoted me 50% higher than the installation fee they gave me a few days ago. Not to mention the owner was so rude. He told me "it's not his problem" and he walked away. How are they still in business??? People be warned!!! Use them at your OWN RISK! read more

My contractor referred us to this flooring business and what an excellent referral. The selection is great for any type of flooring and the prices are excellent as well. Hu provides excellent customer service and is very knowledgeable about the products. We received our flooring in a few days and our contractor picked it up. Because it's such excellent customer service, I will be referring others. UPDATE as of 7/31/2019: I took my daughter to get flooring for her new home and I/we received the same courteous service again! Hu was very helpful in selecting materials, the price was great and there was good stock so if she needs a few more boxes they'll be available. We were highly satisfied again. I have several more people that I will be referring to NuLook. Please consider this location for your flooring needs. read more

After searching through dozens of flooring stores around O.C. with no luck, I went to NuLook Floors in Santa Ana & loved what I saw there. I can't say enough good things about my experience with Hugh Nguyen, the Manager. He was so kind, knowledgeable, & extremely helpful. The new floors are throughout my home & look awesome! I get many compliments on them. After this new flooring was finished, Hugh went out of his way to personally deliver an extra box that I ordered. I live in Laguna Hills! Great job Hugh - you are the best! Noelle Grant read more

If I could giver higher than 5 stars I would! My mom has been wanting to remodel and decorate her home for years, but she just didn't have the time and money. After years of saving she was finally able to start the process. We initially went to bigger suppliers like Home Depot and Empire and they were quoting use a ridiculous amount. We initially went across the street to Lumber Liquidators but then saw Nulook across the way and thought "why not check it out?" and I am so glad we did. Hugh was very accommodating, friendly, and knowledgeable. He was able to help us find a flooring that was exactly what we were looking for. And no other competitor could be beat his price. His team did a wonderful job installing the flooring over four days. We had a big house (two story, 4 bedroom and 3 baths) and they were able to work so fast and efficiently. We could not be happier, the floor looks amazing. We cant wait to show family and friends. I would recommend Nulook flooring to everyone and anyone who was interested in home remodeling. Thank you! read more

These guys are horrible. Placed an order payed and all we received were promises of our floor arriving . After a month we called they said they would have it in a few days. A few days passed we called and turns out now it was 2-3 week. Contractor started ripping old floor since they told us it was a few days for delivery. Canceled everything and had to search for another supplier. Wouldn't recommend this place. read more

We are beyond happy with our new wood floors. We have been wanting to replace our carpet for years and was very happy to find Nulook floors. Hugh provided us with outstanding customer service, allowing us to take many sample homes to compare against our kitchen flooring. When we finally arrived at our decision, I placed the order and our floors we in within just a couple of days. And as it would turn out we ended up ordering more than we needed but for a small restocking fee, Hugh allowed us to return our custom ordered flooring. Unheard of these days. If I could give them 6 stars I would. I will continue to refer Nulook floors to all of my friends and clients. Thank you so much L Carter read more

We could not be happier with the work completed by NuLook. Harry was incredibly attentive, thoughtful, and communicative throughout our mini-remodel. In three bathrooms and a laundry room, we had 30 year old laminate flooring. Harry provided us with a variety of options to match our budget and preferences. Not only did NuLook revamp the floors with high quality, durable porcelain tile, they helped us demolish old vanities, toilets, built us a new tiled shower, and renovated an old bathtub. Because I wanted to minimize cost, Harry was more than willing to allow me to do the plumbing, painting, and finish work where applicable. NuLook was recommended to me by a friend who manages 100+ unit apartment complexes in Downtown LA. I will absolutely be recommending Harry and NuLook in the future based on overall value - price, customer experience, and timeliness. Even for the do-it-yourselfer, there are some jobs that are just better left to the pros, like Harry at NuLook! read more

They have everything in this place. If they don't have it, they can order it cheaper than the tile mile shops. read more

Nulook floor - Santa Ana location - Flooring Near Me - Santa Ana, California

Just got my floors done by them and I couldnt be happier, great service at a great price. Hugh is great to deal with and their installer David was very profesional. read more

Project: laminate floor on approximately 1600 sq feet 1st floor residential house, 5 inch baseboard, removal of travertine tiles (300 sq ft), ceramic tiles (200 sq ft) and carpets (1100 sq ft), removal & installation of 2 toilets. Shopping for the laminate wood: 8/2014 to 9/30/2014 (2 months) Original completion timeline: 1 week Actual completion timeline: 2 weeks due to removal of travertine floor required strenuous efforts. It took us about 2 months to identify the laminate wood we like. We purchased 3 boxes of different styles of hardwood at about $40/box and just to see how the floor would look like when the planks are laid on the ground so we can choose which style we like the best. Hugh was very patient and professional, and he provided us a reasonable quote comparing to other quotes we received. Hugh provided various guidance to suit our needs. Nevertheless, you should do your own online research on the floor you want to get so that you can ask educated questions to Hugh. We were also pleasantly surprised about Nulook's installers. The installers are primarily a father/son in-laws team, and occasionally another installer. The workmanship was excellent!!! The installers also leveled our concrete floor in order to minimize/prevent the hollowness feeling of laminate floor in a floating system type of installation. We will use Nulook again for our next flooring or tile projects. read more

We are in the market for a floor and visited the store in Santa Ana. They did not have the bamboo flooring that we were looking for but the salesman offered to get a sample of what they had but he had to order it. It has now been 7 days and there has been no response. I feel that if they cannot get a sample, how long would it take if I actually ordered a floor. When I mentioned it to the salesman he was not at all effected. read more

Worked with Hugh at Nulook in Santa Ana to install close to 3,000 sqft of wood flooring in my custom home, as well as glass tile on a bar and granite countertops. We are very pleased with all three installations. All the workers were very friendly, showed up on time and on schedule, and their work product was excellent. Communication with High as well as oversight was excellent. We also feel the price we paid was very aggressive. I plan on using this company again. read more

We were looking to get new laminate flooring put in throughout our downstairs. We ended up stumbling on to Nulook Floor after being put through the ringer (and down right lied to) by other companies. Their prices beat everyone else's by far (a few thousand less!) and their installation was beyond perfection. I don't usually leave reviews unless I'm blown away - I was blown away. I can't thank Harry and his crew enough! read more

Harry was incredibly helpful at the store, offering many options for us to look at and allowing us to take multiple samples home for review. NuLook was professional, timely, and did an AMAZING job on the install of our laminate throughout the house, including great work on some tough stairs. On top of all the good work was a very competitive price with opportunities to discuss details on the estimate to make sure we brought our flooring remodel in under budget. Thank you! read more

I am a designer and have had the privilege to use Nu Look and had installs completed on time with excellent results,. Good things come to those who wait, I am sorry for the client that did not have the patience to wait, or leave card so they could call back. Hugh is prompt and takes the time to get the order right the first time. My jobs have been completed while faux painting was happening and the installers were clean, my site was clean after install with do dings on my clients walls so no touch ups needed. I am using them for two new up coming jobs. Excellent Job Hugh and team. . read more

We were pressed for time because our tenants were moving in so Hugh worked with us and got the job done earlier than expected! His store has a great selection of flooring and we found the perfect laminate at a great price. He has great customer service and spent time picking the product out for two different large rooms. While I was there he called the manufactures to check the stock so I wasn't wasting any time. He has a great crew that does amazing work! This company is highly recommended and a pleasure doing business with! I will be doing more business with them in the future. read more

I paid in full at time of purchase. Then about seven months after purchasing my flooring I get a call out of the blue saying that I owe them $700 which is not true . Unorganized and unprofessional. I do not recommend them. read more

Wow! The customer service by Hugh and Oscar is off the charts! This is a huge compliment from us as we are really picky after having years working with contractors, service industry, etc. We truly feel our experience with them has been one of the best out there!!! HIGHLY RECOMMEND THEM! Hugh is an exceptional! Very customer focused, fair pricing, proactive in calls and follow-up and so pleasant to work with from beginning to end. We put hardwood floors throughout our home and Oscar was the leading star installer. His workmanship was excellent - all floor boards and wall trim precision cut, quick and very, very clean on his work. His customer service attitude was so pleasant and gracious. He always would have us double check and whatever little minor item we might notice he would be so gracious about fixing. We had a problem with the drywall and he even said he would come back and put in a little round corner later if we wanted. Going above and beyond, we had water damage to the floors and they even came out to see what it might be from and how to help. It was a roof leak through the wall and caused water damage to the floors, cabinet, etc. Not only did they came out quickly when we were ready for those rooms to be redone, they also did the door casing to match the new floor board wall trim and a couple of other places that got torn up at no extra cost. My only wish is they did more services so I could use them for all our home & business needs =) read more

After a couple of months of trying to pick out tile, trying "tile mile", etc.. we found these guys while just driving by. Harry and the guys were awesome, as were the prices. They helped me load up, after the order... which was there on time, and without problems. Never had to wait for a call back, or email more then 1/2 a day, if that. Just all around great guys to work with. But specific differences to other stores, no waiting 10 minutes for "let me go check the price". Quotes were written up without excuses on the spot. I had to (not kidding) wait 30 minutes at times for someone to go back and forth with a calculator elsewhere. And any hiccups where dealt with immediately. read more

Look like they had a great selection. Prices look fine. But there was absolutely no customer service. My wife and I walked in, both sales people were on the phone. 20 minutes later, They were still at their desks. No one came up to greet us or ask us if we needed help. It's as if their butts were glued to their chairs. If you're looking for good customer satisfaction or help, you might want to try somewhere else. He only reason I'm not giving them a one star is because they had a great selection of wood floors. read more

DO NOT SHOP HERE !!!! This business is ripping off customers. They would promise everything and deliver nothing. Poor quality and minimal warranty offer. MAKE SURE YOU GOT THE WARRANTY IN WRITING!!! read more

This place is a joke. They keep changing the price and giving misinformation. Very questionable ethics.

We had horrible encounter with this store. The clerks were incompetent, poor English, and their workmanship was horrible. Make sure you ask them to write down all the warranty they promise you. Good Luck!! read more