I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

We had a great experience working with Dotty and his team. Highly recommend working with them if…read moreyou have water damage or mold.

I had the pleasure of meeting Donny. We had water in our basement after a heavy rainstorm and so as…read moremany, I started calling around. Everyone being booked up, Donny was able to schedule me for Thursday which was 4 days away. Having a wet basement for that long felt like a year away, but Donny kept in contact with me everyday trying to get here sooner, and he did, 2 days! He is very knowledgeable, explained exactly what will be done and how, and still came out to be the best price. We ended up doing the work ourselves with some help of friends.... which now wish we should have went with Donny.

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

This company was quick to respond after devastating floods in our community. For that, 2 stars…read more They asked me my insurance coverage #s which quickly taught me they will maximize cleanup and blower rentals. How do I know? Because when I asked why the bill was so high, instead if explaining to me I got "everyone says that when they get the bill". Why did I have 6 blowers? two facing eachother? " you had 5, insurance only allows us to charge up to that amount", Why did we run blowers for 5 days when it wasn't still wet and I had to keep paying for days not needed? "Insurance only pays 5 days"...get the picture? Further instead if politely breaking down the cost and being empathetic about my concerns, I was told immediately that "you have selective hearing". Now, I paid $1800 to have 3/4 of my carpet ripped out and 5 blowers to run for 5 days. My basement is still a disaster. Why wouldn't you take the other 1/4 out? I will never rematch what's left and the circle cutout makes a seam to seam impossible. Further, I expected them to suck out the water in carpet, pitch the padding and a carpet company could do the rest. Once they began cutting it up, I realized my recover costs were going up and up because replacement carpet quotes have been $4k. Lastly, I called them for a week straight with no return call. They said they were busy...4 weeks later still busy? I never got a call until there was an unpaid invoice and NOW they want to talk but only belittled me in the call. I wrote and mailed the check (which I always intended but just wanted an explanation) that same day but with a note that said courtesy matters and so do referrals.

After a few rainstorms in our new house, my wife and I noticed a damp, wet drywall smell in several…read moreareas of the house resulting from a small roof leak. As suggested by my insurance agent, I called Greg to help diagnose and resolve. During his visit to my house, he carefully and very thoroughly examined all possible sources of water intrusion on my roof, exterior lights, exterior walls and basement. He suggested that I attempt a few DIY fixes such caulking spots on roof and exterior lights to address sources of water intrusion. He then suggested how I test the house and interior drywall for mold (all tests came back negative) and then how I could fan dry the drywall and insulation to eliminate the odor if no mold is present. So far everything has worked as he suggested and he saved me the expense of having to rip open walls and replace insulation and drywall. Greg was not only professional, responsive, and clearly an expert on water damage issues, but is also a very nice guy. I would certainly call on Greg again for any future issues.

Don was referred to me by my Dr. who was suspect of mold in my apartment. He is expensive, but I…read moretook a chance on him and he delivered. He is known to match what is in your lab to what is in environment. He found mold in places that I missed. He provided a complete executive summary with lab results. He is an honest person and I can easily give him a 5 star review on all accounts.

If you are concerned about health and air quality, call Don with Clean Air Sciences. I can't…read morerecommend him enough. It seems like air quality and the effects of environmental conditions is a highly understudied industry with varying standards and little regulations. When it comes to the environment you live or work in, it matters. We hired Don to do a thorough mold assessment and analysis of our new construction home. Due to autoimmune disease affecting our young son, having a clean and safe home was critical. Don and his expertise potentially saved our sons life. He is passionate about what he does and is more knowledgeable and trustworthy than anyone in this industry.

Re 5-6-2024 Water Damage in Condo from Unit above; Dishwasher Sprung Major Leak…read moreState Farm sent PUROCLEAN of BARTLETT to our condo the following day at 7:30am and they were prompt, professional, extremely courteous, and explained everything they needed to do. They checked daily on the status and updated us of what follows. Julian V. & Dustin were the team members who did the water mitigation work for a whole week and both were a delight. The Reconstruction Manager came by to assess what needed to be painted and repaired. We were the Liability Claimants on above unit owner's Policy and that hang-up with State Farm took until July 11, 2024 before we got our check. All people who own condos should READ their Dec & Bylaws, most importantly, the IL Condo Property Act, if you want to get a claim COVERED where the insurance company can't wiggle out. It works. Awaiting Puroclean to advise of painters' availability now. NOTE: same unit owner water damaged our unit a 2nd time on 6-27-2024 in Laundry Room & Furnace Room, apart from Dishwasher flood and ignored our letter for $787 reimbursement as quoted to fix by Puroclean. Frankly, I'd never advise anyone to buy a condo. A townhouse is better, but a single-family is best if your roommate or "other half" is "handy". Looks like we will be stuck paying for this out of pocket.

7-23-2024 My earlier review was ONLY related to the water…read moremitigation part of the service (5-7-2024) where I praised JULIAN V. & DUSTIN. PUROCLEAN of BARTLETT has been paid for those services. However, when all was said and done, they said to contact MICHAEL who is head of Reconstruction. MICHAEL MODUGNO came out with Anita & Mark (Painters) to repair drywall & then paint popcorn ceiling and all walls in the condo from foyer thru kitchen-dining-living area. He took measurements prior, provided cost to repair. We advised receipt of check from State Farm immediately. Multiple attempts to contact MICHAEL who finally said he would contact painters and advise. NO ANSWER!!! WOULD NOT RECOMMEND THEM DUE TO FAILURE TO FOLLOW-UP ON RECONSTRUCTION. LEFT US HANGING. We gave him dates we would be available. NO RESPONSE! They advertise they do RECONSTRUCTION. HOW CAN YOU TRUST A COMPANY LIKE THIS?

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!