Their customer support is useless. All they can say is the terminal will call within 48 hours, which never happens. No one ever answers the 833-744-7673 phone number either. I even had Home Depot on the phone chatting with them and the disconnected the company that pays their checks. read more

I've had it. Been trying to contact NSD for over 3 weeks. Received a call 2 weeks in and representative who was very nice said I should be getting an email the next day for my pickup time slot. Nothing happened for a week after that so I emailed extramile. Got an email saying to contact them if I don't hear back by Monday. It is now Tuesday night. Nothing....... I've lost hope quite frankly. read more

Impossible to reach via phone or email. Will not contact you to arrange a pickup. Doesn't call in advance to arrange a pickup time. Doesn't call in advance before arrival, only immediately upon arrival. Never follows up when their messy pickup doesn't work out. Garbage company. Contracted through Home Depot, which I'll never purchase from again as a result. Providing my tracking number since the management for this page will seemingly only offer "please provide your tracking number" as a response. R6350361 - 4687962 Of course, this is my 4th tracking number for this pickup. Would you like the first three as well? read more

NSD should stand for No Service Delivered. I had a scheduled delivery with a window timeframe of 9:30-12-30. It's past 2:49PM already and still haven't received any call nor any update from them. Called multiple times but it was impossible to get a hold of a live person. Left several messages to call me back but haven't received any return call yet. Wasted my morning sitting at home waiting for a call and the delivery. Wasted my time trying to follow-up and calling the company multiple times. At least have the common courtesy of letting your customers know if you're running late or won't be able to make the deliveries. We have lives too and we can't just put our lives on hold to sit at home to wait for our delivery to arrive!! read more

Update So yesterday evening, a guy from NSD called and informed me about the delay after I wrote this review. He said he would try his best to get my couch delivered the next day and he said if I didn't get a phone call from him by 14:00, I shall call him to schedule a pick up. It's 14:13 now, I called his number twice and he didn't pick up. -------------------------------- I wish I could give no star at all! I have no idea why amazon would let NSD deliver my couch. Amazon has never been late with their own delivery services. Sadly, NSD doesn't deliver on time and they have very poor customer service! I called million times to check the status of my couch and no one answered. Their chat on the website does not work either. I have waited at home for the whole day. They definitely know in advance that they can't deliver their orders on time. They should have called to inform us about the delay and reschedule, but they didn't. I would strongly recommend everyone who has had bad experiences with them to complain to Amazon so they can stop using NSD. If you have placed an order on Amazon and you know that NSD will be delivering your order, cancel your order immediately! read more

NSD - Couriers & Delivery Services Near Me

arrived ahead of schedule and phone calls kept me up to date on delivery time. No problems. Delivery people were courteous. I read more

This company is crap would not and will not ever recommend to anybody. I have been trying for 5 days for someone to call back.They keep you on hold for 6 minutes come on with recording six minutes later same recording and six more minutes same thing but this time they say we will call you back in the order it was recieved all lies i called from 8:00 am to 5pm for 5 days tried every way to communicate with this company with no response. So in all reality this is not a reputable or reliable company . read more

The cabinet I ordered was damaged. NSD tried to cover up the damage by using tape that matched the color of the cardboard on the box. I tried to stop the driver when I saw there was damage to the cabinet also, but he wouldn't stop and he just bolted. I wanted to refuse the delivery. In addition, I was told the the driver would me call 30 minutes in advance of delivery. There was no call, just showed up. Zero stars would be more appropriate. read more

NSD - Damaged end of cabinet. I removed some of the tape they placed to hide the damage to the underlying cabinet. - Couriers & Delivery Services Near Me

How can we give zero stars. Start on day 1 with a call about the delivery tomorrow. Nothing arrives. Call. NSD. Oh it really wasn't ready, we'll fix it tomorrow! Out for delivery again. Nothing arrives. Call again. It might be ready in 24 to 48 hours. We aren't sure. Had to hang up and call back. 3rd person says that it was delivered. It of course was not delivered. I still cannot get a straight answer out of NSD -- nor home depot. I am very unhappy and already had my project scheduled to start. At this point I may have to dispute with the CC and try to go pick up the items at Lowes as HD doesn't seem to have anything in stock nor do I want to reward bad business. read more

I was very pleased with the timing and delivery. The workers were very respectful and did a superb job. Very prompt. Thank you!

Placed order on Amazon for gril. Scheduled delivery when placing order tracking shows it was in my town day before delivery on delivery day it was no show and I missed whole day of work without pay. Now it's saying it will be delivered 8 days later. Don't buy anything that is being shipped via NSD if you do end up buying something and seller ships it with NSD cancel the order. Save your self headache. read more

i could not believe after doing what i was told by pat that this company would do this!!!!! there would be zero stars if possible!!!!!!! not to mention i leeft specific time and directions too my porch with pats special contact and it was delivered without the 30 minute courtesy call and they did what they wanted. read more

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2/17: delivery was scheduled for that day but not received; received a phone call rescheduling delivery for the next day 2/18: delivery scheduled from 10-2pm not received; received a phone call rescheduling delivery for 3-7pm the same day. It finally came that night at 6pm. I don't want a response from the business manager apologizing for any inconvenience I experienced or frustration I felt. I want this company to go out-of-business, period. It's not worth whatever J.C. Penney saved by contracting with these incompetent people. 0 stars; would not recommend. read more

So as of today June 12 and I still have not received phone call, email, online chat or a text from anybody at NSD. I spoke with Amazon again and was told I would getting a call from NSD to schedule my delivery date of course I didn't receive one.. Also Pat L. responded to my review and was told to email my request & I did send 4 emails with no response. I really need my couch since I'm having surgery this month. This is worst experience ever! read more

This is possibly the WORST carrier I've ever dealt with. Scheduled delivery was for 12/2. No call, no show. Called their phone, no response. Clicked their online chat, no agent available. The next morning 12/3 they apparently "attempted delivery and was unable to deliver". It wasn't in the scheduled delivery window, they didn't call me beforehand, they didn't call me when they were here. I'm convinced they never even came. Tried contacting them through phone and chat once more, no response again. I hope Amazon fires this carrier. Worst carrier in existence. read more

I ordered a some garage boxes from a company called New Age Product, I was so excited when they were shipped with NSD. Then the issues started. NSD has the worst customer service(or lack there of) I have ever seen. I have sent multiple emails and tried to call multiple times and no one answers or returns call. They have my cabinets and their website keeps saying "weather delay". We had a little bad weather over a week ago but since it is almost 80 degrees and some of the best weather we can experience. I am so frustrated with the lack of communication coming from NSD. This is the worst experience I have ever been a part of. read more

Edit: NSD was not at fault for the extreme delay, once they had mu item they delivered it promptly. It was still quite difficult to get answers and a prompt response. Revised to 3 stars. Quite possibly the worst run company on the planet. Should have negative 5 stars. My bathroom project has been on hold for a month because the first one was delivered damaged and now NSD has been sitting on the 2nd for an entire week and will NOT respond to email request, will NOT perform the automated call back when you try to call and will NOT respond to Lowes reaching out to them either. I'm not convinced its a real company at this point. Complete disaster. read more

Terrible service. My dresser came broken the first time I ordered it last year. Then I reordered something new after I got a refund on my old dresser and the delivery team gave me the wrong dresser which clearly didn't have my address on it. Then I finally got my actual dresser and they left it outside when I paid for it to be delivered in the room of choice. Thankfully it was the correct dresser and finally was not broken. Terrible service overall. I hope Buybuybaby gets a better delivery service in the future. I will never order furniture from buybuybaby as long as they are using NSD. read more

I was very impressed, my delivery came a week ahead of time, they called to confirm my delivery appointment and came within the time allocated. It was a great experience. read more

What a horrible company. I had something delivered by home depot on 1/12/2022. It was broken (bathroom vanity) when dropped off. I called the next day and HD said they would schedule a pickup. Here we are on 02/22. I am on my FOURTH call to HD. I have emailed and called NSD probably 10 times and have not had human interaction once. HD called them when I was on the phone and could not reach them also. Just canned responses. I dont know how people like this say in business. read more

I guess I'm the odd one out of these bad reviews. We had a great experience with NSD. I had a treadmill delivered via Amazon and everything was flawless. They called to say they were able to deliver 2 days earlier than expected (awesome!). I received a text 30 mins prior to the delivery and they delivered on time. They were very careful about getting it up the stairs w/o any damage to my walls. No issues at all and I'd have no problem knowing I had another delivery from them. NOTE: This is regarding a review from the NSD in Aurora, CO. read more

The delivery driver back their truck through my garage door and left without notifying me, as they had my number because they called to tell me they were there. I have it on my Ring camera. The company has failed to reach out or reply to my emails, I've called multiple time and left call back number and still haven't received any back. Also let's talk about the condition of the package, it looks like they drugged it from the warehouse to my home. read more

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Worst fucking delivery "company" ever. Ordered a Air conditioner from Home Depot. After arriving at the store from the distributor, Home Depot used NSD to ship it to me. It's been a month now, I could have walked to the store location in this time frame. NSD will not show accurate tracking, I've had 3 different supposed delivery dates and none have come true. Absolutely the shittiest delivery company on the planet. DO NOT USE THEM. read more

If it wasn't for Andrew H; the customer service rep; this rating would be lower. Andrew went the extra mile to ensure the root of the problem was identified and worked with us to find a resolution. After a missed delivery, I contacted customer service twice to figure out the reason for the missed delivery and to reschedule. While both service reps were professional on the phone and did their job, I didn't feel that they truly cared about my satisfaction on as a customer. I actually informed the second representative that we would not be available for a next day delivery between 4-8pm. But still received a call and email later that day requesting confirmation for a 4-8pm delivery. I immediately requested to speak to a rep and was put in contact with Andrew. Andrew immediately diagnosed the reason for the missed delivery (delivery truck went to the wrong house/address). At that point Andrew began working a resolution that fit into our work schedule. We are now expecting a successful delivery. Thank you Andrew H. read more

They delivered and installed an elliptical. Delivery was on time and they did an excellent job. Very happy with the service I received. Definitely recommend the company. read more

I still haven't received any phone call about the pick up. I called Home Depot they can't do anything about this company either. This is FRAUD! read more

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Literally the worst delivery company I've ever seen! Let's go back a couple months.... ordered a part for my truck through Amazon which uses NSD for their large shipments. Package showed up 2 days late and damaged. Okay, no big deal. So I return the item and order a replacement. NSD then doesn't show up on the scheduled delivery date. After repeated calls where I'm told that they never received the product I was able through amazon to reschedule the delivery. Guess what??? They didn't show up on that date either. Now, 6 weeks later I'm still waiting. So Amazon calls NSD and they said they lost the package. Amazon then cancels that order and reorders me another item. 2 days later, completely unannounced NSD shows up with the item they "lost". Guess what... it's damaged. Luckily (or so I thought) I had already ordered a replacement as we thought the item that was just delivered was "lost". That package shows up 1 day late and you guessed it... damaged. Frustrated I order the item for the fourth time through Amazon. I get a delivery date scheduled for today between 9am and Noon. Guess who didn't show up? That's right! NSD! And once again they're saying that they've yet to receive the package at their facility and nobody seems to know where it is or when I can expect it. All told NSD has not shown up on the scheduled delivery date 4 times and has delivered 3 damaged packages. I originally ordered this item on November 1st 2019 and it is now January 8th 2020. I just canceled my order and will be looking elsewhere. I'm not sure this company is still in business. It's an absolute joke!! read more

This company SUCKS!!!! I purchased a Pro Form treadmill with assembly at delivery. No one contacted me about when the delivery would happen. Then one afternoon my wife went out to get our mail and notice a large box in our walkway. It was the treadmill which was dropped off without any notice and with ZERO communication!!! It was to be assembled at delivery and I paid an additional cost to get this done. I tried to contact the delivery company (NSD) to find out any info on what was happening. On hold for 40 minutes untill robo call told me I would be called right back as soon as a representative became available!! What a joke!!! No call back! So I tried again and the same thing happened again!! I had ti have my neighbor carry in the box due to it being SO HEAVEY! He then helped ME put it together! Right now still waiting for that call back!!! Proform was just as bad! Still havent talked to a warm body!!! read more

I cannot get to a customer service rep. to schedule a pick up have been trying to for days . was told that I would receive an email and phone call but have not and it's day 5 . could someone please pick up the phone and do your job. I'm being charged interest on this purchase . PLEASE HELP R6261341 tracking number. read more

Ordered a bike from nordictrack on December 14th, with guaranteed delivery before christmas. Checked the status on the 23rd, shipment was in the area. Going on 2 weeks now no bike. Called several times Dec 23rd, 26th, 27th..finally got a hold of someone and they stated thst they would put a rush in and and someone would get back to me...no one did. Spoke to someone on thursday jan 2nd after receiving 5 automated emails prior stating they been trying to get a hold of me and to provide a good number so they can reach me. They put me on hold said they were speaking with the local shipping agent and set up a delivery for monday Jan 6th between 1pm and 4pm. Received a phone call and text on the 3rd from the local shipping agent to set up a delivery on Jan 7th. Was told by the local agent that no one from nsd called them yesterday. I emailed NSD directly and no one has gotten back to me as well. Very disappointed with this carrier, would not recommend them, their customer service is sub par and do not follow through on what they say. Will also be contacting nordictrack. ****REPLY to Pat's response**** Pat, I did email the address provided 4 days ago with the order number in the subject heading only because I've seen other responses that you've left on other complaints thinking this would be a good rectification to the issue.....and STILL no response back, so once again what type of customer service is this especially when shipping cost was over $200. read more

I am frustrated and need help. I noticed that the yelp reviews were actually being responded to. Our delivery was to be between noon and 3pm today and has to be signed for. as it stands, it is 5:15 and I have not heard a peep from anyone. Also, I have used the online "Chat" and "Contact us" on the NSD Website. Only response, was by email saying they will be in touch in the next 24 hours. If someone at the company is monitoring this review, here is my Tracking Number: 9891168 At this point, I would like to know if our delivery is actually happening today. read more

I would give this a no star review if I could. We have been waiting for delivery of an exercise bike for over a month. Their tracking update lied and said they attempted to deliver it 2 weeks ago - I was home all day that day and my wife works from home. No one tried to deliver anything. Then, the automated system called to set up delivery for 12/23 between 8am-12pm. I accepted the appointment and STILL NO BIKE. At this point, I have made my first payment on an exercise bike that I don't even have. I am beyond frustrated with this company and the company that hired them (that's you, Proform). read more

They deserve 0 stars. As everyone says, their customer service is HORRIBLE because it's like no one exists, not even their online chat. Scheduling delivery is a joke as they finally called me after a month to schedule, and 2 days later they're still not here with my item. Moving forward, the moment I see a company using them as a shipping service, I will literally cancel the order right then and there to save myself from the headache. Seriously, I never post bad reviews for anything but this business (if you can call it that) was definitely worth getting out of my comfort zone to warn others. ‍ read more

This company was used by Sony to exchange a defective 65" TV in my home. The driver arrived during the specified window & called about 30 minutes before to let me know he was coming. The new TV was assembled in a manner different than what was detailed in the instructions, which was a bit concerning as I watched, but everything came together ok. The driver's assistant was completely covered in dirt. His clothes, hands & face all very dirty and I didn't want him in my home. read more

The worst. Tracking #35064785 Pat L., their customer service rep will respond to this with some reassuring words, and an email address to write to. Pat's response is as empty and devoid of service as the rest of the company. No telephone support. Phone numbers that no one answers, that finally have a bot hang up on you, after assuring you that you will be called back. The call never comes. No chat support. A chat function on their website that seems to be unmanned. No email support. Multiple emails to their customer support - remain unanswered. No responsibility - I have a $3,500 item lost in their system. My only recourse is to contact my credit card, and cancel payment. Once I do that, I will undoubtably get their attention. read more

I would say this place is a joke but they aren't very funny. Where is my shipment? Not with them because they keep refusing the order so that it can be delivered to my house. It's now two weeks late. read more

Great Job! On time, polite, no mess, COVID SAFE!

Guys showed up and did not know what they were doing. They unpacked and left. Came back an hour later and my son had already assembled 2 of the 4 beds. At the pace they were going, they would not finish until the next day if they worked all night. My son sent them on their way. read more

Package has been marked as out for delivery in the wrong state 400 miles away since 2/21/22. Couldn't even reach customer service.

Only giving them one star because yelp doesn't have negative stars. Late delivery no customer service, if you have anything shipped through them cancel right away; i wish i did. read more