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    NP Pool & Spa

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - NP Pool & Spa

    Pool chemical testing and balancing

    Pool cleaning

    Pool inspection

    5 More Services

    Pool installation

    Pool maintenance

    Pool remodeling

    Pool repair

    Pool skimming

    NP Pool & Spa Photos

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    Recommended Reviews - NP Pool & Spa

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    2 years ago

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    Rancho Bernardo Swim & Tennis Club

    Rancho Bernardo Swim & Tennis Club

    3.8
    (31 reviews)

    Visited for a birthday party, parking can be tight if you have a bigger vehicle. Plenty of…read morechairs/loungers if you come in early. We did notice after 2 pm more people were coming in so it was a little harder to find chairs, few bathrooms around, playground and gym looked clean. Plenty of shade too which was nice. Lifeguards on rotation every 20 minutes. Overall, nice area.

    Our experience with this organization has been among the worst we have had with any business in…read moremore than ten years. The fundamental problem is that homeowners are required to pay dues whether or not they are permitted to use the facilities. Although the young reception staff have generally been friendly, our interactions with the administrative office have often felt dismissive, inflexible, and unnecessarily rude. Even the entrance, with its locked metal gates and restrictive atmosphere, feels unwelcoming for what is supposed to be a neighborhood recreational facility. For more than a year, I have tried to resolve a dispute involving outstanding dues for invoices and notices I did not receive. Because we were not using the facility, I had no reason to know that charges were continuing to accumulate. Once I became aware of the issue, I proposed a reasonable solution: allow me to begin paying the current dues while we worked out a fair arrangement for the disputed past balance. Instead of treating this as a genuine effort to resolve the matter, the office responded with a rigid, collection-focused attitude and refused to consider a practical compromise. We were expected to pay everything immediately while still being denied access to the facilities. A community association should make a reasonable effort to communicate with homeowners, provide clear and timely notices, and work constructively with residents who are actively trying to resolve a dispute. It should not use mandatory dues and denial of access as leverage while refusing to discuss a fair payment arrangement. We were not asking to avoid our responsibilities. We were asking for transparency, basic courtesy, and a reasonable path toward resolution. Unfortunately, our experience has reflected none of those things.

    Poway Community Swim Center

    Poway Community Swim Center

    3.4
    (22 reviews)

    Great place to be on those hot summer days! Splash pad is great for littles, and the pool is fairly…read morebig to accommodate a lot of guests. The space is big too with sufficient shade for guests. Seating tends to fill up quick (especially in the shade), so finding a place to store your things and grab a seat may get a bit difficult later in the day. But overall, it's a nice place to spend some time and cool off!

    My husband and I took our grandchildren to the pool today, and while we had a nice time overall,…read morethere are simply too many rules. I felt like I was being monitored the entire visit by overly controlling lifeguards. The office employee at the front was very nice, but once you get inside, the atmosphere becomes uncomfortable. At one point I was barked at to move because some kids needed to take a swim test. Later, my granddaughter was swimming, so I got in the pool with her because she had to wear a red wristband due to her age--even though she swims perfectly well. I was standing on the pool steps in the water, but the lifeguard insisted I had to be fully "in the pool water." I don't understand why it matters whether I'm standing or sitting on the step, especially since I had been sitting there earlier with no issue. I used to bring my own children to this pool years ago, and people seemed much happier then. You were expected to swim back and forth, not take a formal swim test like you're training for the Olympics. Please do better, Poway. I pay taxes for this pool, and it feels like the people who get the most benefit from it are the lap swimmers and swim classes.

    NP Pool & Spa - poolservice - Updated June 2026

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