I'm not sure what people have experienced here with bad customer service but I experienced super great customer service when I shopped here to get some baking pans and a couple gifts. The shop is great with tons of things to choose from and great products - a super fun store to shop in! read more

I have been shopping at this store for decades! I remember when they opened off Academy/Wyoming, expanded and moved to current location. The owners have always been a bit snippy but I've loved their selection and knowledge so have kept quiet. Today I went in about 3:30 and was greeted by an adorable senior lady. She helped me look at some items I requested and as I checked out about 5 min. before closing. They are open 11-4, btw. The older lady was near the register and a mid aged guy was at front door manning the lock. I was the only customer. The older male owner came out and RUDELY berated the greeter lady for not being up front to greet at the door (door was already locked!). This was uncalled for and it happened right in front of me. The other staff was obviously embarrassed! It was like rudely, hostilely berating a grandmother!!! Unacceptable Sir!!!! I am not sure if this woman needs this job to make ends meet or if she works to stay busy or for some other reason, but either way she should be treated with respect. She lowered her head and wilted. I did say to her and the two women cashiering that no one should take that kind of insult at work and I left. I know this owner may have his own issues and not feel well or be stressed but that is no excuse for what I heard and saw!!! I will not be back- I've seen enough of his crap. Retire if you are too cranky and tired to treat your staff well!!! If you have a legit issue with an employee take them off the floor and say what needs to be said. read more

Now We're Cooking - Items for a bday gift basket purchased. - Kitchen & Bath Near Me - Albuquerque, New Mexico

Amazing customer service. Abby helped me find everything I need and was so kind in doing so. I had never been there before so I was lost until she came to help me. read more

First, not very friendly staff. Cashier didn't say a word. The stock is full and they have everything one would need for the kitchen but their retail prices are very overpriced Most you can get on Amazon for less. read more

A wonderful local store with the best quality cookware, and service. To all the commenters with negative comments this is what service looks like! We are in an age where people are not accustomed to actual retail service and where everything is interpreted negatively, try being polite in return and engaging and you will have a completely different experience and worldview! read more

Excellent quality cooking supplies. I love going there to pick up fun gifts too. Lots to choose from!

Walk your walk and talk your talk. Like having interesting, locally owned and operated businesses? Worried about empty storefronts? Do you like to say "I Support Small Business". That means, getting off Amazon and into Now We're Cooking. This is a lovely cookware shop where you can touch, feel and see equipment rather than look at a picture. Pricing is very reasonable and I found the service very knowledgable and professional. I am very happy to discover a well stocked cookware store so close to my new home. If you are seeing a bunch of negative reviews, it could be that this business owner has decided not to pay Yelp! extortion. I urge you to go in and find out for yourself. Too all the Negative Nancy's and Karen's hiding behind these horrible reviews: Go kick rocks, and try operating a successful small business yourself. I'll wait. read more

Great kitchen boutique place in Albuquerque! Everything you need to make Me Mexico food. I was looking for Asian ware, bowls, Asian soup spoons, etc. Didn't have much choices there. read more

Horrible!! We were greeted once we entered the store. Then this young girl was following us around the store. I told her I was browsing. This gal followed my mom around the store. Then another worker followed me around the store. So much for enjoying my time browsing at kitchen Knick knacks. The employees act like they are fix shelves as they linger and creep around you trying to shop. I'll never go back. Don't shop there if you like to browse. They're creeping and stalking may be a trigger to some. read more

I liked the many options they have for kitchen & cooking gadgets. I would have left more stars but there was no customer service. As I walked in, there was an older lady standing at the door "greeting" she didn't say anything to me. I didn't mind. An older couple came in and she greeted them and ask if she could help them. As I browsed the front she greeted everyone coming in. I went down next aisle. She seem to follow and asked the people next to me if they were okay or needed help. She ignored me again. Bugged me a little. She walked pass me twice and never asked if I needed help or was okay. She walked right pass me and asked the people around me. I notice she was following me never asked me anything just made me feel like I'm as being watched. When she notice me walking to the front door she stood by door watched me and didn't say anything. (She wore a red sweater had shirt grey hair) I left because of how she made me feel, At the time I was in there I was the only non Caucasian person in there. Stereotyping at its finest. All I wanted to do was buy gifts. read more

!g hours are not convenient for customers consider opening in the morning nine or 10 AM at the latest Please!

This place is Kitchen Porno - I love it. I've always been Able to find random items here you just can't find elsewhere or, that you don't want to pay "WnS" prices for. Sure there's always things that stores like this don't carry, but for the most part, if there's something unique I need, I come here. Regarding the service - Its always top shelf. Whether you're being given a warm greeting by the door as you walk in or you're swapping recipe ideas with the help for feedback - the service here is always warm, friendly and helpful! I'm confused by some of the other reviews...not sure what may have happened...but if you had a bad experience here I'd give them another shot. I've even picked up a few hidden/secret baking tips from some the staff - that's worth a visit in itself. Lastly, I've recently returned an item where I had already torn off the package wrapping. I didn't use the product - but with the packaging missing, it'll be much more difficult to sell. That said, they allowed me to return it. These are the type of things that truly retain customers' loyalty. Thank you!! read more

They tend to have kitchen ware that others to not carry. The staff is helpful and courteous. Prices are higher than others but are reasonable. read more

I began reading the reviews because for a slight instance I considered going there again. I am very familiar with the store owners untrusting ways. She has everyone who enters the store followed. She must believe every single customer is a thief, that no one would possibly come to her store to buy items from her, only to steel them. This treatment has gone on for years. When they were over on Academy I went there about three or four times to PURCHASE things. At first it was fine. Then about the third time three women stood at the front door so close you couldn't get by. Immediately they would ask, what are you looking for or can we help you? Then like everyone says, they followed you around the store to the point you would just leave. It is so unprofessional. I remember I asked why they did that too, lol and the reply was, Oh just to be helpful. Yeah right. Granted they probably do get a couple of people who take things but to treat everyone as a criminal is so rude. I think the store is loosing more money treating people like this than anyone who would take something from there. So, after reading that nothing has changed in 15 years, I will never go back. How they stay open at all, is a mystery. Maybe since she is so paranoid she should close or sell out to someone who isn't so (you fill it in) better yet, Amazon has everything they have and you don't have to put up with being treated so rudely. read more

Staff was not knowledgeable on what I was asking for and if they stocked it. (It was stuff to make bread) Over priced, basic cooking supplies not as specialized as you would think by the name of the shop. read more

Customer service definitely needs to be worked on! As we entered the store, we were quickly noticed but no greeting was given. One sales clerk hovered over me as I was browsing cooking utensils while another literally followed my husband around through every single aisle, but never asked if he needed help. He noticed another customer browsing, but not being bothered. This behavior totally creeped us out as were truly enjoying cooking and were hoping to browse for some "fun" cookware and untensils. They've have lost our business! read more

Two stars due to variety. This store does have just about everything and is locally owned which is a big plus since I try to buy local when possible even if it costs a few dollars more. The drawback is staff. A friend and I used to go there a lot until one day this young woman decided it wasn't enough that we told her we were just looking...no, she sidled after us up and down aisles so we left. I gave them another try last year and it wasn't too bad; I actually got to browse undisturbed. Shopping for a wedding shower recently was ok...no one bothered me and I was quite content and spent money. However most recently it was not good. As usual when I was greeted at the door, she asked can I help you and I said I was just looking. I wandered and headed for the knife display and again she asked plus said there are so many items it's hard to find some things. I told her I'd been there many times. I found what I wanted and then some, and was braced for the next encounter. Sure enough I was headed to the knife display to price one I didn't have and she wanted to take what I was holding. I nearly put it all back but said no thank you. By that time I'd had it and couldn't get out of there fast enough. To the owners...women especially like to browse. We wander. We find things we wouldn't ordinarily get, but if staff keeps asking what we are looking for we won't shop. Quit bugging us! If we want help we'll ask. I'm not sure I'll ever go back. read more

Shopping here was an odd experience, unfortunately. I like to support small, local business, but the clerks here were not very welcoming. I purchased a pricey item anyway and it didn't work well when I got home. I so much didn't want to return to that store, that I kept the pricey item ($90) even though it was completely flawed. I love their location, but I won't return. read more

Wow! New store location and NEW Attitude and that is not a good thing! We have been shopping there for years ... at the old location but things they are not the same!! We have purchased everything from Shun Knives to Le Creuset and as much as I would prefer to buy local ... I guess we will stick with William Sonoma! Upon entry a horribly loud bell started chiming over and over , so loud that we could not even hear their greeting! We said hello & mentioned that the address is wrong and that they might want to change it on Yelp* and others ... to which the reply was and I quote " Oh I seriously doubt any one here is concerned with Yelp" ! They then walked away and did not bother to help us ... 3 employees ... no one in the store! Oh well I am sure they won't see this because ... Well read the " " above ... we won't be back :/ read more

Have come here before with my mom to look for superfluous cooking supplies. They are overpriced but we had gotten our specialty cheese slicers here in the past. THEY HAVE MOVED to Paseo Del Norte and Wyoming, and not updated their contact info. Lady I spoke to on the phone was extremely rushed and rude to me, not willing to repeat and speak slowly, and before I could ask a second question, she said "thanks have a nice day" and then hung up. Probably not ever going to visit again... read more

Food is my raison d'etre. And this Thanksgiving, my wife and I intend to show off. So we got ourselves some fancy recipes to take T-day to the next level, but when your making stuff from scratch you gotta have the right equipment. Now We're Cooking is my go to place for a locally owned alternative to a place I won't mention but it rhymes with blood bath and beyond. I've been pretty lucky that I can usually always find good quality versions of the most necessary and or obscure items. The service is great. They always come right up to you when you walk in and take you to your item personally. Recently I've picked up salt and pepper grinders, pizza stones, brine and stuffing bags, English pudding steamers and tarte pans. Most of what I grabbed was pricey, high quality, and made in the United States or France, I don't mind spending a premium first to support local business, second to support made in USA and third to have something that will last and not screw up my food by rusting or failing in some other crappy way. That said, not all, but some items are just over-priced in any context and you can get them for about 30% less elsewhere, hence 1 star shy of what it deserves... read more

Horrible customer services. Not by the employee but by the owner. He is a very rude person. Besides treating me bad is was very rude with his employees yelling and talking down to them. Real POS! Will never return. read more

If you need something for your kitchen, you can most likely find it here. Even if you don't need something for your kitchen, you can probably find something here you didn't even know you needed. It's that kind of place. It has knives, spatulas, strainers, you-name-it. Men, be warned: if your lady friend wanders in here you will most likely end up paying for something. Personally, I found a nice selection of ceramic knives here. I had wanted one for a long time, and this place did not disappoint. read more

When I was in high school, I had this thing about buying kitchen gadgets. I had two big boxes full of them, and I was really determined to have every kitchen gadget on the planet when I finally moved out and got my own place one day. Of course, as it turns out, I lost most of them in all my subsequent moves, only ever used about three of them, and I don't even cook, my husband does. AND he is not a fan of gadgets in the kitchen. Classic. However, back then, it was a really good thing that I didn't live anywhere near Now We're Cooking - I would have spent a LOT of money there, and ended up with three or four boxes instead of just the two. I still get the urge to buy a bunch of the fun stuff they have in there every time I walk through the door. They really do have some great stuff. I can also point out a lot of things I used to have in my cool boxes o'gadgets back then - I guess I had good taste for at least part of it! Last time I was there, I had to resist the temptation to buy set of really cool bowls. They have the bowls I have wanted for years (stacking, multi-color, flecked, melamine or some tough poly material like that - sigh...) but apparently we have enough bowls already, or so he says. I can't see how anyone could not want those bowls, and I would be happy to give our current bowls to Goodwill! Sheesh! I have literally spent several hours wandering their aisles - one time they asked me if I was okay, looking sincerely concerned. I think they thought I was casing the joint. I left quickly, that time - but I will be back! If you need anything for your kitchen, it's a safe bet you can find it at Now We're Cooking. If you can't find it there, you have unreasonable expectations. ;) Go by and have some fun checking it out. Even if you don't buy anything, it's a great time just playing around with your imagination and their amazing selection. Just don't go on Sunday - it's yet another one of those ABQ stores who feel Sunday is a good day to lose customers on one of their two days to really shop. Have fun! read more

They may have a lot of items that you can't get it elsewhere, but who cares if there are a bunch of frowny faces behind the counter? Not my cup of tea read more

I love specialty stores like this. It's William-Sonoma-esque, but it's local and that's nice. It's a bummer that it's closed on Sundays, but that surely won't stop me from frequenting. It's in a new location off of paseo. I believe it's bigger than the old one which was off Academy/Wyoming. People are usually very helpful and you're sure to find many things you never knew you "needed" there for your kitchen! read more

REALLY? I was in search of a food processor and a quality mixer. While browsing a woman approached, asked if I needed help, I declined her offer, telling her I was browsing. Her response was to follow me around- I felt as if she was "watching" me... Lady- please- it isn't like I am going to shove a Cuisinart down my pants and bolt for the door! To test my paranoia, I casually strolled to the utensil aisle... well, she came around one end and an associate appeared at the other. COME ON...neither said a word, just pretended to fix shelves... Very uncomfortable experience. I did make a purchase, and at check out, asked to speak to the manager.To my disappointment, the manager, who identified herself as the owner, was the same woman who was watching my every move. So, if the manager is comfortable treating customers in this way, there is no point returning. The store is nice, lots of interesting and useful items, but I can purchase those elsewhere, you know at the stores which greet you in a friendly manner, and let you know to let them know if they can help- allowing you to browse and shop in comfort. Guess what? I purchased my high end professional Kitchen aide mixer (500.00) and my Cuisinart Profesisonal (400.00) at one of their competitors. read more

I live about 20 miles from this store and I think it sucks that you cannot phone to see if they carry the item I need before I waste time and gas driving all the way over maybe for nothing. If they cared about their customers they would have a person at each store to answer questions not just a central robot to tell you the hours, which you can see online. Will be going else where for my kitchen items. read more

I stopped in the other day, I was very excited until I walked in the door. It felt more like a giant dollar store. I was hoping to find spices there, there wasn't much to speak of you probably find more at your local grocery store. Sorry guys I really wanted to like your store! read more

Looking for that hard to find tool, gadget, or spice? Now We're Cooking will likely have it. This store has been around forever and there's a great reason why: friendly staff, great selection, and lots of fun discovering all those cool kitchen items you didn't know you couldn't live without! The shopping center itself has become a powerhouse in the past 5 years -- Whole Foods, Five Star Burgers, Chicos, Starbucks, Jimmy Johns, Sherwin Williams, Nothing Bundt Cakes, Ann Taylor Loft......and there's much more! read more

Looking to complete your kitchen or grill? Need a hard to find gadget, high quality pan, or unique grilling item? Well this is the place for you! I worked there off and on for 5.5 years and I can tell you first hand that this is a truly unique place. Locally owned and operated by Nancy and Matthew who are always on the look out for great new unique items. They have a one of a kind selection of kitchen and grilling from A to Z. Everything they offer is high quality and a lot of it is things you can't find anywhere else. They have kitchen aide, vitamix, le cruset, lodge, wusthof, shun, and many many more. However what they are best known for is the gadget wall. Yes you heard that right a whole wall of gadgets. They have every gadget you could ever want and some you've never even heard of before. All designed to make your life easier in the kitchen or while grilling. It's reasonably priced and the staff is friendly, knowledgeable, and helpful. I still really enjoy going in there and every time I need something for my kitchen that is the first place I go. You really should check it out. I guarantee you will be surprised! read more

Really, really great store for people who view cooking as a very serious hobby or something they simply enjoy. Their grilling section is full of items i never knew i wanted! They have a good selection of fiesta wear and completer pieces as well. read more

This place is full of snobs. Not only are they not at all helpful, they are rude. Their prices are way over blown, and while they do have unique items, they are pretentious. I will never be going back. read more

lots of stuff but their return policy is 30 days receipt only - and i had an item that i had the receipt for, but it had no description and they told me they never carried the product! So much for supporting the small neighborhood store read more

A great shop for cooking enthusiasts, a decent selection and a helpful staff plus easy parking makes for pleasant shopping.

Frustrated! Called for Chemex filters. Said they had them. Failed to inform me they had moved futher north. Finally found the shop. Walked in to be told no, they were being ordered. No apology. Just leave name and number. Never going back. Always very expensive. I like to support local businesses,. I will not in this case. read more

When greeted by a man, he made a sarcastic statement towards me. He chuckled and walked away. If it wasn't for a gift certificate I received to this store, I would have taken my business some where else. read more

We went Christmas shopping here, unfortunately we arrived after they had closed. No big deal, just told ourselves we'd have to come back at a different time. Walking back to our car, we saw people leaving. Just mentioned that we needed things they carried and would be nice if we made it.. A extremely rude retort came back from the couple. After we realized they were not actually customers, but employees. If this is how they talk to people outside their business, I expect they won't be very helpful. Will not be shopping here after all, and won't be going out of our way to be treated so rudely. Please have them do customer service training! read more

The owner was rude, unhelpful, and did not want to accept my return. He made me feel terrible from trying to return a product, even though I had just purchased it the previous day! I have never written a negative review nor asked to speak to a manager. Come to find out- this guy was the owner! Darn shame. The rest of the staff seemed nice enough. But I would never ecourage anyone to give this owner any business. I don't make a habit of returning items, but I don't think a person should be made to feel like a piece of sh**** for wanting to return a recently purchased undamaged item, Especially when all products can be found for less $$ elsewhere. read more

Apparently, Yelp filters out the more negative reviews for this business. Read the filtered reviews, too. This was mine: "Don't go at closing time. They are more interested in closing shop than making a $100 sale. I'ld like to support a local business but thanks to this experience I will be buying on line." I actually have bought about $1000 worth of product on line and at other stores since that experience. read more