I don't often write reviews but have had very positive experiences with Floorscapes over the year that I wanted to share. Back in 2013 we had them install granite countertops in the kitchen and replace carpet with tile throughout most of our home. We were so pleased with the quality and workmanship that in 2014 we also had them redo the shower in the master bedroom, which has been a delight ever since. As other reviewers have noted in the past, the "serial" nature of the work can end up taking some time if issues are discovered, but the quality of the end product is worth it. This past summer we had a mysterious water leak that we thought might be related to the shower but in the end did not. Mark and Bill removed a few tiles and were unable to find a problem but helped us track it to other sources, starting with the roof, the air conditioning system, and finally a leak in the air conditioner located behind a wall common to the shower. Once the problem was solved we discovered that we had a lot of spare tiles from the previous jobs but not the ones we needed for the shower. They ordered and installed the right ones and did not charge me. Mark and Bill were true professionals throughout the ordeal, and I recommend their products and services highly. read more

We recently contracted FloorScapes for tile, oak flooring and carpet in our home. This was a difficult job due to over forty years of occupancy in the home. "Joseline" our sales person went above and beyond doing a super job for us. I am a retired general contractor and I know about many of the issues that can come up with these types of jobs - all the issues were handled in a professional manner by Joseline. She personally delivered tile in her personal car when a time deadline was near - amazing. The crews for the installation of the carpet and wood flooring were great (I used a friend for the tile installation.) They had to move furniture and had to deal with clutter - no damages and no complaints - all were friendly and professional - great job by all. We would recommend Floorscapes to anyone needing flooring. Super experience with them. read more

Floorscapes has quite a selection when it comes to Tile. Unfortunately, their customer service is lacking - so plan on helping yourself if you show up at this establishment. 1 Star. read more

Carpet is great beautiful...post-sale customer service experience is a bummer. Carpet was installed with very obvious bumps or bunching underneath. I had to actively follow up to have Cole respond to the initial service request. With his onsite visit, he acknowledged there was an issue. After (me) actively following up again, he scheduled an installer to come back out who said this fiber padding is known to have this issue. This known issue was not told to us at the time of purchase. The installer cut a portion of the padding out and added a patch. With a new rug install...seems like something is not right if a patch needs to be cut out and another patch applied. Was there a quality control review after or during the installation? As a business owner who works hard and has clients, coming up with the plan and funds to buy a new rug and have it installed is signficant. Additionally it is in the rooms where I conduct business. When the installer came back out, we had to move my office for the person to inspect, assess and patch. The installer was very nice. But still it costs my business money because we are not working (business is disrupted). Since this has occurred, both Nathan (sales) and Cole (customer service) have ghosted and not responding to my questions on the pre-sale disclosure & why someone had to cut a portion out of the pad. We live in ABQ so the bar is really low on getting a quality service - product provider for your home. read more

We are very pleased with the product and installation provided by Floorscapes. We were scheduled for the first week in January but there was an opening in schedule that allowed installation two weeks prior to Christmas. We were promised the install would be completed by Christmas. We were skeptical but hopeful and since we chose not to decorate our home this year for the holidays we agreed to move forward with the installation. The 2 - 4 man crew were here daily and worked very hard to remove the old tile and carpet. Once all the old product was removed, the install was quick. The installation was completed as promised, two days before Christmas (10 day total project). The final result is amazing and beautiful. I am usually very handy around the house and consider myself quite the perfectionist however I have never taken on a project of this magnitude and I'm glad I chose not to. These guys really knew what they were doing and did a wonderful job. If you want the job done right, rely on professionals. Thank you Floorscapes. Great job! read more

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This place not only has an awesome array of floor coverings products from tile to carpet (in every price range), they also have very friendly and professional employees. Nathan helped us to quickly find great samples for a home re-carpeting project. Their prices are great and they have enough of a selection of products to make this the only store you would need to visit. read more

I requested a consultation for floor repair or replacement. A guy named Nathan came out on Thursday, discussed the situation with me, took some photos and measurements, and said he'd get back to me with an estimate by 4:00 the next day .That was Friday. Today is Wednesday, and I haven't heard from him. Not okay. read more

After multiple attempts to get call backs and complete, thorough estimates to replace my flooring-Floorscapes proved to be the ONLY contractor to give a professional, detailed estimate and reliable advice on flooring products. Nathan was wonderful answering my many questions before, during and after the project. The office staff was courteous and helpful as well. The flooring technicians were very skilled and professional. Replacing flooring turns your house upside down-Floorscapes made it tolerable because the overall quality of the work and service was superior! I highly recommend Floorscapes! read more

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We were referred to Colin Burrell at Floorscapes from a friend and we were so good glad we were! The showroom had a wide array of selection to choose from and Colin really knew his stuff. We were closing on a house and he met us at inspection to take measurements, see the tile in the space and make sure we were happy with our choice. Day of installation, we had 3 folks arrive on time and complete the job as expected. Over the few days that the tile was installed we bonded and got to know our installers and appreciated their attention to detail and focus on a true quality job. They left our kitchen the way they found it in clean order. Highly recommend. read more

Great product. great salesman, great customer service, great install. So very happy with my new flooring A+.

Love Floorscapes went everywhere but couldn't find what I wanted at the price I could afford.Nathan was amazing sent different samples home to see in my home lighting.He worked with me with price and selection .Mostly they delivered a wonderful flooring absolutely gorgeous.Their service as fantastic from the front desk to the guys in the back. An extra thanks to the guys who stained my wooden trim pieces..they cared about the quality of their work and it showed .I highly recommend Floorscapes read more

Floorscapes - Floors by Floorscapes - Carpeting Near Me - Albuquerque, New Mexico

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Local business that provided superb customer service. Nathan S. provided great customer service from the beginning until the job was complete. Ryan S. the general manager made an offer I couldn't refuse on a top of the line carpet and upgraded pad...almost a 40% discount on a product he had on hand that met our needs. They made the schedule work and Roberto the installer was meticulous and finished well ahead of the estimated time for completion. They have my business and I highly recommend them as a local business over the big box stores...you won't be disappointed. CJB read more

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Floorscapes has just completed our master bath remodel. We are very pleased with their work. They stand by their products and workers. We had a slight mishap and they paid for the fix with no hesitation. This is the second remodel they have done for us and I recommended them to my best friend. I would certainly use them again. Colin was very open to suggestions and is easy to work with. Susan H. read more

Excellent replacement of my kitchen floor. I originally went in to order some sheet vinyl product, but Bill suggested LVT Tile as an alternative. I'm glad he did. The finished product goes down more easily, is more durable and looks great. The kitchen and the accompanying laundry were a pain to do because all the appliances, including the gas stove, had to be moved. Nevertheless Fermin and Danny did a great job with the install. (Bill, the owner, even stopped by to make sure everything was going OK.) They were pleasant and professional and they left everything, as the British would say, "in good nick." If I need floor covering anywhere else in the house, Floorscapes will be my first stop. read more

We are so happy with our recent carpeting purchase from Floorscapes. We worked with Mickey in sales. After we visited the showroom and picked out a few that we liked, she brought the samples to our house and let us keep them overnight so we could see our choices in the different light and with our paint colors and decor. She was so helpful and always quickly followed up with estimates. The customer service is so much more than what you would get at Lowe's or Home Depot. And the quality of the carpeting and pad is so much better and is comparable in price. George handled the install and did a great job. If you need any kind of flooring, You can't go wrong with Floorscapes. They really care about their customers. read more

Wow! I was really impressed with their work'. It looks beautiful and they were on time, courteous, respectful and dependable'. I would definitely recommend them! read more

We recently redid our flooring in our house and went to Floorscapes for carpet installation. The whole process was great! We worked with Joe Duran and he was super helpful and honest about pricing, quality, and getting what we needed for our household. He came out and took measurements the next day and sent us a very reasonable quote. Unlike other floor companies they were honest about square footage and not calculating a ridiculous amount of excess to make more money. The installation was quick and the carpet looks great! So happy with how everything came out! Definitely would recommend! read more

We recently had our old gross tile and wood flooring replaced with the luxury vinyl flooring that looks like wood, we also had counters in the kitchen and bathroom done (by another company that floorscapes recommended) and then backsplash in both kitchen and bathroom. I cannot get over how beautiful everything looks. The flooring was done with minimal dust as they were able to float it over the old flooring. The attention to detail is exceptional. We have an area that is raised and has a few steps that go down into 3 different rooms and have strange angles on them and the guys who laid the flooring did a fantastic job. They installed new baseboards as well and they turned out beautiful and were done really well around our bullnose corners. Michael did the backsplash tile work and it's beautiful, in both the kitchen and bathroom. Plus he was a super nice guy and I enjoyed talking with him. Bill the owner even saw things that we hadn't thought of, like a windowsill that matched the countertop and he got that put into motion for us and the kitchen looks amazing and has all the right finishing touches. Wonderful company and people to work with. I highly recommend! read more

Wow! What a wonderful company! We had a large amount of vinyl flooring (very high quality) installed in our home secondary to a water leak in our walls and mold damage. We absolutely love our new flooring! The installers did a very good job (overall) with the installation. Colin Burrell was absolutely outstanding from start to finish! He is a man of his word and will go great lengths to make sure the customer is happy with their product and installation. He was highly responsive (each and every time I called or texted him) and arrived on site to help solve a complicated install with a few hiccups along the way. Colin is highly professional, personable and a great asset to Floorscapes. I truly enjoyed every interaction we had. What a wonderful company! I won't go any where else now that I found a company that exceeds my expectations on every level. Thank you to each and every one of you! I so appreciate ALL you do! read more

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We ordered blinds from Floorscapes last fall. The owner came to our house with multiple samples and helped us to pick out blinds for our master bedroom. When they arrived they were installed quickly and efficiently. The installer arrived right on time. We are very pleased with the blinds. They are just what was needed. We have had many interactions with floorscapes from tile to countertops and back splashes. Also carpeting and rugs. We have never had a problem with products not arriving on time. In addition --their recommendations were always greatly appreciated as the owner is an experienced interior designer. We will use them again and recommend them to all of our family and friends. Alice read more

It was time to upgrade the floors in our house and we went to the big box stores and just did not feel comfortable with the farming out of our project. We visited a few locally owned stores and ended up at Floorscapes with Lee Horowitz. We are sure glad we did. The carpet and tile we chose were beautiful and very affordable. Lee was great to work with and even when the manufacturers goofed up and ripped one roll of the carpet, things were taken care of. I would highly recommend you stop in and see Lee I'd you are considering any flooring projects in your home. Very pleased with the outcome. read more

We just finished having manufactured wood installed in 3 rooms of our house to replace the 20 year old carpet. We couldn't be happier with the results. Mickey on the sales floor was great, and the installer, Bill did a fantastic job matching the wood to the already existing tile. I would definitely use them again. read more

We couldn't be more pleased with our new flooring. From the initial visit to the showroom to the final installation the Floorscapes team were professional and knowledgeable. Colin's expertise in helping us select exactly what would work in our home was invaluable. In addition, he was prompt with our request to provide us an estimate, coming to our home and providing the estimate that same day. The installers Ernest, Christina and Ernest arrived on time every day ready to work. Their extra care in moving all our furniture, preparing the floors, and the installation was exceptional. At the end of the day they took extra effort to ensure that all boxes, tape, old carpet, etc. was removed from our home. In all aspects they were the ultimate professionals. We will definitely recommend Floorscape to our friends. read more

We have purchased our carpet here for two homes now and can't say enough good things about the quality and the service. Ask for Jason, he is awesome at helping decide what to get and setting up installation! read more

This is such a wonderful tile store! I had my kitchen and laundry room tiled by them years ago and the tile still looks beautiful. Their installers were wonderful and extremely professional. I am redoing a bathroom and found a tile that was perfect and only Floorscapes was able to get it for me in a timely manner because it is quite popular. Many tile stores I went to were either unable to get it for me or it was hard to even get someone to wait on me. From the sales associates to the business person, they make shopping there a breeze and are so friendly. Their showroom has some great and different tile styles so I will definitely be going back. I am an Interior Designer and I have to say that this place is a gem just from my experience and the ease of dealing with them, as well as the fast delivery. That is not always the case in other stores. read more

We had the very best experience with FloorScapes & highly recommend them. We bought a house with radiant heat throughout. Some areas were tile, others areas were carpet that our newly adopted incontinent dog destroyed. We met with a number of flooring companies, none of which said they could do the job without damaging or destroying the radiant heat. (One representative actually said they would have to jackhammer the old tile out). Josh & Colin were the only ones that said we could tile over the existing tile, and that the carpet areas could be leveled with the existing tile, so that the entire area could be tiled. They were very helpful & gave us great advice during the months it took for us to make a decision. The installation process was 2 weeks. The installers Eleazar & Juan were the best. They were on time every day, left the work areas spotless, and they worked incredibly hard all day with only very short breaks, if they even took a break. They were both very pleasant, and their work was very careful & precise. The finished job is far better than we had envisioned. We will use Floorscapes for the all of the other projects we have planned, and will recommend them to all our friends & family. Best regards to everyone - scratches to Dude the dog. read more

Let me start by saying I love my LVT floor... but the process was challenging and took weeks/months to complete . The contracted installer, I later found out, was "not of our typical quality" and he was let go after my install. He was friendly and polite but as he told me the first day, he "usually does tile". At times, his saw was placed on the floor of the room , making a significant mess. My sliding door vertical shade was broken in the process and it was not until I noticed it, that this was acknowledged. To their credit, Floorscapes sent a repair person. The job was frequently interrupted by other jobs and finishing cuts were finally completed by "one of our really skilled technicians who is typical of our quality". Of course the fact that my balance was not yet paid is what triggered this second technician's involvement. I wonder why my 450 sq. Ft. install did not rate high enough to have a skilled installer in the first place. Cuts around floor vents are crude. In order to glue down a threshold , they used two of my marble tabletops to stabilize it resulting in chips around the edges. I was told that I was to receive a bottle of LVT cleaner... that I needed to pick up . When I did drive over to the store , now that I had finalized payment, a bottle was placed in front of me without a word as the salesman appeared more interested in another customer and a possible new sale. This was not a minor or inexpensive project but I felt like it was not given due attention or concern. And really, paying full price for a substandard installer with lack of attention to detail and little experience with the material, is inexcusable. My work colleague told me she just had a great experience with Floorscapes but that she knows the owner " so of course". I chose Floorscapes because they have been in the community a long time... But I am very disappointed at how my job was handled. read more

The showroom at Floorscapes has everything you could possibly want for a new build or remodel, and the sales lady we worked with was knowledgeable. Unfortunately, that's where the good things end. We got our flooring and blinds from Floorscapes for our new build. The floor and wall tiles are uneven. Chipped tiles were installed. We complained during our weekly progress meetings, and were told that "that's just how that tile is". Who keeps "defective" tile in stock? The grout in the tile is bubbly, and when we called to have it fixed, the owner came and filed the bubbles out with a box cutter-like tool and called it fixed. We have lived in our home for 4 months and the Hunter Douglas sliders for our doors are broken. I have called every other day for 2 weeks to get someone to come repair/replace, and I keep getting the run around. I'm not sure what Floorscapes won't stand behind: their products or their workmanship. Floorscapes will promise you the moon when you're in the showroom, but once they've made the sale, they're done with you. read more

Fantastic place! They have top quality of everything that you can image. Their customer support is excellent and variety of products is stunning. The location is in a commercial area but it really is a Retail store, just walk in and be greeted by the friendly staff. read more

We had a really great experience with Lee and the guys that came to install our vinyl flooring. We were able to find a match for our years old wood so that the addition to our new home would match. There were a few bumps but Lee was so helpful in helping to rectify them. We were pleasantly surprised with the finished product read more

I am new to the Albuquerque area and found Floorscapes on the internet. I visited the showroom and immediately felt comfortable with Bill Burell. He took the time to answer all of my questions about style, trends and products. He helped me make decisions on color and design. His expertise paid off! I had nearly 1000 sq feet of porcelain floor tile installed and his crew did a stellar job. They were prompt, courteous and professional. They explained every stage of the work, from demo to clean up. I would recommend this company to anyone thinking of upgrading their flooring. Honest, professional, solid value are a few words that come to mind. I could not be happier. read more

Floorscapes was easy to work with, had a huge selection of options and did the work within the estimated time and budget. It was a great experience read more

Extremely disappointed. I had a friend use this company that reported that the person from Floorscapes surveyed the work daily and was pleased. We DID NOT have this experience. When I asked about working Memorial Day weekend I was told it would not be a problem--it wasn't for him, HE LEFT TOWN FOR 5 DAYS and subcontracted the tile and carpet to someone else. My husband and I tried to reach him several times without a callback and had to work with his sub-contractors to get issues repaired. The tile work was good--after we had them come fix broken tiles and the hole in my wall! Better experience with carpet installation, minor issues and the work was done well. I was highly disappointed, I hired a local company to support them and feel like I could have gotten better service with a box store. read more