I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

While searching for a new birthday cake shop, I stumbled across this on Yelp, and it turned out to…read morebe exactly what we needed. What impressed me right away was the customer service. I called after hours to place a custom order and was surprised to actually reach someone. I expected to just leave a voicemail. From there, the pre-payment process was straightforward and hassle-free. The cake itself was the star. The size was spot-on for our small group, the flavor was outstanding, and it was ready exactly when promised and decorated beautifully. Everyone loved it! If you're looking for a reliable, quality cake shop for your next special occasion, this is the place. I'll definitely be ordering again.

I came here yesterday for the first time and decided to try two different cupcakes. I would give…read morethe cookie butter cupcake a 9/10 rating. The cookie butter Biscoff frosting was really good and flavorful. I loved it. The second cupcake we tried was birthday cake. I would give that a 7/10. I enjoyed it, but I don't think it was better than the cookie butter one. Each cupcake was almost $5. Service was fine, the girl was friendly. The bakery looked clean.

Let's share some love! Oh we just did because we are sharing "cupcakes!"…read more While driving across the country, and hailing all the way from Las Vegas, we made it to Chicago . We have achieved some sort of appreciation and need to celebrate with love . We were seeking a cupcake institution to make our dreams of cupcakes possible . Lo and behold, beautiful things came to fruition! We have cupcakes! This business, small cakes is a great cupcake franchise that is all over the country, apparently! They even have some of the same flavors that we remember. Oh for the small joys of remembering the past now in the future. We are stopping just to pass through . It's truly amazing here in the city of Chicago! Cupcake rock! The cupcakes are amazing! The staff is even greater! It's so hard to order just one or two ! How about a half dozen? We will need cupcakes later on I'm sure . It was a joy to talk with the staff and have them fulfill all our cupcakes needs. Just like days of old, but in the now ! It's time to give the staff here some credit they are busy little humans making and selling cupcakes for all to eat and enjoy. The store was spotless . What's not to enjoy? We need to find out, the joys of being happy and having fun . Oh goodness, we found that here . Love and epic happiness await us as we keep traveling . Thank you for making our cupcakes and coming to work so that we had something to celebrate our happy with .

After we left the children's museum my daughter wanted a cupcake and before we got out the museum's…read moreparking lot, she was sleep . Mommy stopped and got 2 cupcakes. Strawberry churro and rainbow cupcake. The cupcakes were so moist and delicious. I may have found another go to bakery.

Wanted a sweet treat for my husband because he's been working long hours lately. Dropped in here…read moreand was so glad I did! Cute little place with pretty decor. I chose 4 cupcakes and for dessert last night I had the German Chocolate Cake and my husband had the Peanut butter and chocolate. Tonight I'll have the Vanilla Funfetti & he'll have the Carrot Cake. The store is impeccably clean, the woman who helped me was friendly and welcoming! Highly recommend.

Tried something different and went with an assortment of gourmet cupcakes to celebrate for my son's…read moregraduation today. The vibes here are awesome and the treats were DELICIOUS! NGL the carrot cake (cream cheese frosting - not overly sweet and not too dense which is what I prefer!) and double chocolate were perfection and I'm glad we got 2 of each. The salted caramel was also in my top 3 from the flavors we tried. DEFINITELY coming back here again to try other creations and flavors. Immediately followed all socials so I can get special updates. These went very quickly with our small family get together!! Haha we also tried a strawberry banana smoothie which was quite yummy! I highly recommend and always love supporting local small businesses.

This little hidden gem was such a pleasure to visit. Since my wife and I were out of town, we…read morewanted to try something new since we were craving something sweet. We walked in and were surprised at the many options Molly's offered. Once I saw the display case, I knew we were in trouble. The ladies behind the counter both days were very nice, patient, and friendly. We ordered a 4-pack of cupcakes both days, and my favorite was the peach cobbler cupcake. My wife said it was a tie between the dulce de leche churro and the white chocolate raspberry. I am so glad we were just visiting from out of town because those cupcakes are so delicious, you'll want to return the next day like we did. One of the things we loved most was how delicious the buttercream frosting was--it really melts in your mouth. For so long, I have taken the frosting off cupcakes because it was too sweet and pretty heavy. You won't have that problem with Molly's Cupcakes.

Mollys Cupcakes is always a sweet treat when I'm at old orchard mall. They are always friendly and…read morehelpful. They have vegan and gluten free options.

SEERVICE Not sure why they're not 5 starts but they were…read moregreat for us! Great cupcake. Great service. Maybe because this one is a free-standing kiosk parked outside of stores, it's probably not as fresh or offers limited flavors. For us, there were lots of options and everything seemed fine. We got the Samoa and Blueberry Cheesecake. They also have a vegan options which sells out quick! FOOD Again, great taste. Meaning, sweet enough but not overbearing which I appreciate. They held well as we did not eat them ANY time soon. We were also told to place them in the fridge if wanting to wait. The cake was moist. Overall good balance of topping and cake. WELL Of course we would go back. We don't live near the locations, but shall support again upon our return. They also have an awesome back story.

I was trying them for the first time so I decided to stick with classic vanilla and chocolate…read morecupcakes. Service was nice and pleasant and the area was clean and inviting. My 2 cupcakes were placed in a container and bagged. I was excited after dinner to go get my cupcakes. They were hard. Very stale cupcakes with hardened frosting on top. I'm not saying I won't try them again, but I will definitely make sure they are not hard and tough before I purchase them.

Today was my first time coming here. I had a coupon for a free cupcake. I really wanted to try…read moreeither cherry chip or cotton candy, but I did not see those. I asked the girl what she recommended and she said the top shelf was the best sellers. I got the crème brûlée and pink champagne. The pink champagne was really delicious. It has like a raspberry buttercream and raspberry cake flavor. I did really like that one. The crème brûlée was also good. It was filled inside as well. My only complaint is be careful when you are eating the decorations (sprinkle balls) on top of the pink champagne cupcake. One of them actually cut my gums a little when I bit down. Service was great, it was clean inside .

Odd location out of the way, but I was going to the pizza place in the same strip so we gave it a…read moretry. It's a small basic shop with 2 display cases of cupcakes. My husband went with the brownie which was coated in a thin layer of chocolate. It was quite rich but not too sweet which was nice. The 2 girls working the counter were courteous and pleasant. Prices were decent, maybe $6/ea. OG Chocolate Chocolate cupcake: chocolate cake with chocolate frosting cake was moist, frosting was fine, just too much of it Dark Chocolate Raspberry cupcake: the frosting was coated in chocolate and topped with a raspberry, a little light on the raspberry flavor but not bad My favorite was the Lemon cupcake, filled with a lemon curd it was sweet and tart and the perfect ending to a meal. While I won't necessarily go out of my way to go here, I'll stop in the next time I'm grabbing a pizza next door.