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    Not Your Average Heating & Air

    5.0 (2 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    2 years ago

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    Spot Free HVAC Air Services

    Spot Free HVAC Air Services

    4.9
    (423 reviews)

    Spot Free HVAC was our top choice, from their great reviews, detailed evaluation, and helpful…read moreno-pressure suggestions. The quoted price for a two-head unit with external pump was in line or lower than the competing bids, backed by an extended multi-year warranty as Mitsubishi Diamond Certified installers. Heat pumps installed alongside existing central air is not an uncommon request, but we had a great conversation with Brook on how we might update to a more modern system in the future, given our original(!) furnace's age. Side questions for him aside, we had a thoughtfully sized system outlined and quoted within a day, and scheduled within two weeks. Our experience with the installation was similarly great, with the team arriving promptly as scheduled and taking the care to put on shoe coverings moving through the house. Everyone was polite and efficient, bringing the plan to life and bringing us in early when there were onsite decisions to be made in our unique spaces. When an issue arose on the cooling not blowing as cold as we had expected, they were quick to assist with troubleshooting, and had it fully remediating within the week. Permits are still pending due to the Oakland backlog, but their lead electrician will also be onsite during the inspection process so I have no worries there. While our immediate need during the heat wave this Spring was cooling our living spaces, I have full confidence that whenever we go to multizone heating and cooling, Spot Free will be our go-to experts!

    Very easy to communicate with and book a quote. I received 3 quotes for our HVAC work:…read more- Spot Free: $21K - Vendor we used: $23K - Another vendor who we used before and were happy with but increased their pricing recently: $32K We decided not to go with Spot Free for 2 reasons. First, the heat pump brand was changed in the quote to one that we did not want (Carrier). We were replacing it due to leakage of carbon monoxide. This is obviously a safety concern for us, but also a peace of mind issue. We had discussed using Carrier at the site visit, but I was adamant to avoid it. Second, Brook mentioned that there was a manufacturer's recall on our existing 1-year old Mitsubishi heat pump (we have 2 zones with 2 separate units) and that we should pay him out of pocket to fix it. I was confused, because we received no information regarding a recall and typical costs associated with a recall are not paid by the customer. Furthermore, we hadn't experienced any issues and we're still within the warranty period from the manufacturer and installer. Brook said he had been processing a lot of recalls on units he installed and Mitsubishi was slow to send parts so it's easier to pay him directly for the repair. I contacted the original installer, who we had a very positive experience with initially, and they said there was no recall. I also looked online and couldn't find any information regarding a recall.

    Air Flow Pros Heating and Air Conditioning

    Air Flow Pros Heating and Air Conditioning

    4.8
    (476 reviews)

    I received exceptional service from Air Flow Pros during what could have been a very dangerous…read moresituation. On the coldest night of the winter, my carbon monoxide alarm went off. Later that evening, PG&E confirmed that our furnace had failed and was releasing carbon monoxide into our home. The next morning, I began calling HVAC contractors. None of the nine companies I contacted could help for at least a week. Fortunately, a friend from my daughter's school referred me to Jose. He answered on the second ring, immediately understood the issue, and told me his Vice President would be at my house within the hour. Just 30 minutes later, Rudy arrived and quickly confirmed the diagnosis with his equipment. Jose immediately recognized the urgency of the situation. Not only were we without heat in freezing temperatures, but our family was also at risk of further carbon monoxide exposure. By 5:00 p.m. that same day, Air Flow Pros had sourced and delivered a new furnace, assembled a six-person crew, and begun removing the old unit. By 8:00 p.m., the new furnace was professionally installed, the work area was spotless, and our home was once again warm and safe. The service was truly outstanding. Air Flow Pros delivered a high-quality product at a fair price and completed the entire job within eight hours of my initial call. I couldn't be happier and would recommend them without hesitation.

    Jose came out to look at an AC unit that has been leaking refrigerant over the past 2 seasons. The…read moreissue was diagnosed quickly and they were able to return just a couple days later to install a new refrigerant line. The new refrigerant line install looks very clean and inconspicuous against the side of the house (I couldn't even tell it was there without Jose sending me photos later on of where it was placed). The AC works like new, and the quote was very reasonable for the amount of work that was involved. Will definitely contact Air Flow Pros in the future for other jobs. Thanks Jose!

    Perfect Star Heating, Cooling, & Electrical

    Perfect Star Heating, Cooling, & Electrical

    4.6
    (591 reviews)

    We had our AC stop cooling in the middle of a hot day, and with two young kids and a dog at home,…read morewe were pretty stressed. Keon Garcia came out and did an outstanding job. What I appreciated most was that he didn't just start replacing parts. He thoroughly diagnosed the system, explained what he was testing, and walked me through the results. He showed me that the capacitor was testing low, the contactor was worn and pitted, and even performed a megger test on the compressor to verify it was still healthy. After the repairs, he confirmed everything was working properly by showing me the compressor amperage had dropped back to normal and that the system had an 18-degree temperature split. Keon was patient with all of my questions and never made me feel rushed. He explained the pros and cons of the recommended repairs, including the hard-start kit, so I could make an informed decision instead of feeling pressured. I really appreciated his transparency and professionalism. By the time he was done, our AC was cooling properly again, and he even worked with us on the final price. If you're looking for an HVAC technician who is knowledgeable, honest, thorough, and takes the time to educate his customers, I highly recommend Keon Garcia. Thanks again for getting our family cool again!

    Unfortunately, your response omits several important objective facts that I discussed with you…read moredirectly during our phone conversation. First, repeatedly referring to my furnace as "a 1996 furnace" is misleading. While the cabinet was originally installed in 1996, all major internal components were professionally replaced five years ago. Multiple licensed HVAC contractors immediately recognized the refurbishment during their inspections and all independently concluded that my furnace was in excellent operating condition with decades of service life remaining. More concerning was your technician's sales presentation. I was told my furnace was a fire hazard, posed a carbon monoxide risk, and required replacement in the interest of safety. Those are serious claims. Yet four independent licensed HVAC contractors disagreed with that assessment, and none recommended replacing the furnace. Instead, they all recommended replacing only the air conditioner. You also claim the photos your technician showed me were legitimate. That claim is difficult to reconcile with what I personally witnessed. I watched all four of the other contractors perform their inspections in real time. They each inserted their phones into my furnace, showed me live video from inside the unit, and provided photographs of the internal components. All four sets of images were consistent with one another. None resembled the photos your technician used to justify replacing my furnace. That discrepancy is exactly why I sought multiple independent opinions before making an $18,000 decision. During our phone call, I explained all of this to you and provided the context regarding the refurbishment. Your public response ignores those facts and instead repeatedly relies on the original installation date to justify the recommendation somehow. My review was never about whether homeowners can replace both systems at the same time. Many choose to do so. My concern was being told that I NEEDED to replace a recently refurbished, fully functional furnace because it was supposedly unsafe. After obtaining four independent opinions, I concluded that your recommendation was not supported by objective facts. "Facts don't care about your feelings" the saying goes. Prospective customers can draw their own conclusions. I certainly did, which is why I sought additional opinions before authorizing nearly $18,000 in work. That decision saved me thousands of dollars, a potential service install nightmare (see the numerous 1 star reviews by others) and I stand by my review.

    Not Your Average Heating & Air - hvac - Updated July 2026

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