DMV definitely beats the madhouse that it used to be…read more We had an early morning appointment and waited about 45 minutes to an hour to be seen. We were out fairly quick after having to register a new vehicle. The woman behind a counter was friendly and the transaction went quick. Beats waiting in the building all like like you used to, but wish the times were a bit more accurate

Make the appointment and follow the directions from your texts, do what the greeter tells you to…read moredo/go and you won't have any issues with the dmv. It's really not that difficult to come prepared. They wrote out everything you need to bring for the appointment type that you chose. People who get blindsided here didn't read everything while making the appointment. Go early in the morning for nicer service. Towards the end of the day workers get cranky. I've been here in the morning and afternoon several times and can this with confidence.

It's definitely more organized with having it be appt only. I like the smaller office and not…read morehaving to go to willimantic for everything. The only thing that really sucks is that they are open a couple of days which makes it hard to get an appts sometimes

Only open 2-1/2 days a week not enough coverage to service the "quiet corner" the State of CT needs…read moreto stop under serving this portion of the state

They have worked on my cars for year. I am very happy with the service. They are very professional.read more

I recently bought a 2014 Subaru Forester it was supposedly a good running car when I bought it well…read morenot even 2 weeks and I'll be returning to the garage Monday for the oil burning and my drivers side window has a leak they said they fixed both Monday the 21st of September 2026 but it's not fixed now gotta go back again this Monday I'm going out of town and can't even trust my car to make it there my radio also doesn't work the horn didn't work either thats about the only thing they fixed correctly was the horn. I wouldn't give a 1 star rating they don't care about you the care only to make money off of you

I know everyone has their horror stories and how it's always dmvs fault... well I left all my kids…read morepermit testing at home 45 minutes away. I was prepared to be told that we where sol but no! The lady who served us was extremely understanding and helpful. She gave us 2 hours to get back and still keep our appointment and once we returned she recognized us and gave 110% customer service and helped get everything back in order. This is my third time in a row at DMV where the employees have exceeded my expectations and I'm beginning to wonder if we as consumers just have become insensitive to the fact that the employees st DMV deals with hundreds of people per day with very unique situations that are complex and time consuming

Two wasted trips and still no license. Why make an appointment when you still end up wasting an…read morehour? Too particular on papers needed. Waste of time.

The most stars a DMV can get are 3 stars in my book, that's technically 5 stars in DMV land…read morestandards lol. I moved from Florida and I needed to get all my ducks in a row, that included going to the dreadful DMV. I booked an appointment online which was fairly easy. On the day of the appointment, we parked and we were looking for the entrance and a kind security guard helped us and said we can go through the side door because we had a baby carriage with us. (Front entrance had stairs and not handicap accessible). We walked to the elevator to the second floor and showed the employee at the door our appointment confirmation number. We checked in, got a number ticket, and sat down. On a weekday morning, it wasn't too busy and only waited about 15 minutes before my number was called. I needed to get a driver's license and my vehicle registered. I forgot a document at home and they gave me a hall pass to go back in a couple of hours. Pro-tip: make sure you have all your documents, and then some. In the end, I've waited at the DMV in RI and FL; this experience in CT was a little better in comparison.

There is no LIVE support. You can't talk a real person. I created an account. Site tells me my…read moreinformation is incorrect.....or it can't locate me. I have lived in 3 different states. Ct. DMV is a nightmare. Even New York was better. Florida was a piece of cake. Ct. DMV is ridiculous. I am not alone in this opinion. Mention you have to go to the DMV and people will offer their sympathies. PLEASE FIX IT. Mary Rinaldi Swet

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

It's a state facility but I will say it's come a long way…read more Here with a successful road test driver to get his license. It's clean but worn in the seating area but it's clean. Spotless actually. People are professional. The key to any successful trip to the DMV? Read the checklists and be prepared with all the required paperwork. Will you wait? Absolutely. But save your sanity and your time by getting everything ready days in advance because there might be a few things that you need to prep (do you have to find your original birth certificate? Notary perhaps?) Positive experience here if you come with the expectation that it will take a couple hours and you have your stuff.

On 5/15/26 I went to the Dmv in Enfield and had the best experience ever, from the security guard…read moreto the person in booth 1 Bethany H. Bethany was so helpful pleasant and very knowledgeable with all the questions I had for her. I recieved an appointment on the same day from Gene if it wasn't for him I would have had to come back if I didn't have an appointment. So for me I was very grateful with all the help I received on 5/15/26 and got everything done that I needed. I would recommend the Enfield DMV to anyone. Thank you

If I could give them a zero star I would. On 9/23/26 I had…read morean appointment that was set up by Cherly @ the CT.DMV call center on 9/22/26. I told Cheryl that my car had failed the emission test before we made the appointment. Cheryl told me not to worry about that and to bring my failed test report, insurance card, and a copy of the current registration. Cheryl made the appointment for 1:15pm on 9/23/26 and said I would get a Courtesy Registration, and it would be for 3 years, and the cost would be 160.00 dollars. When I got up to the counter, they refused to give me the registration documents and said I was making up the story and could not verify the conversation with Cheryl at the call center. The woman behind the counter was yelling at me and not listening to what I was saying. I was embarrassed and disrespected, and other customers were looking at me like I was making a commotion. The car is stored for @ 5-6 months and don't drive it much because it is a classic. I told the mean lady behind the counter that I was disabled and retired and a United States Air Force Veteran and she couldn't care less. I believe she said she was the supervisor behind the counter. I left and will never go back to that location ever again.

I recently had to go to the DMV to register my "new" car. My car was a lease that I have just paid…read moreoff. I had to first schedule an appointment for said registration on ct.gov/dmv. Making my appointment was very easy. First you could select the location of the DMV you'd prefer to go to, the day and finally the time. The hour range was very convenient, from 8:00 AM to well after work hours. Then I received an obnoxious amount of reminder emails. Amongst the many reminder emails I also received one, reminding me to check in 15 minutes before the scheduled appointment time. At this time I was still in the car getting there. Two minutes later I got the notification to proceed to window 8. But I was STILL in the car getting there! Needless to say, I was late. Thankfully, I only had to wait a few minutes to be called to window 5 this time. No one's favorite place is the DMV. It also seems like the people working there really don't like their jobs. The lady at window 5, took my paperwork without saying a word. She charged me $200.00 for new license plates. There's nothing wrong with my old plates, which I had to throw out. You can't go to the DMV without handing them some sort of payment. This process was pretty smooth, fast and well organized. I received my new title in the mail three days later.

I had to come here to get replacement CDL paperwork b/c I was testing two days later. They don't…read moredeal with/CDLs at this location but my boss had spoken to someone at the call center that said I could go to anyone. (They were actually wrong about that but this woman helped me anyway). Let me tell you, this woman, I forget her name, went above and beyond to help me get the paperwork I needed. As well as my new temporary CDL permit! She was on the phone over and over with the Wethersfield location getting information and whatever else was needed. She was polite, friendly, and professional. As well as the other three people I interacted with. I was wowed at their willingness to help me with something that isn't part of their job at that location! Great experience

Customer service and professionalism is non existent . If you don't need to go in--don't buy if…read moreyou do please go elsewhere

My husband and I have gone to this location a few times recently and we're pleasantly surprised of…read morethe good service..... We were helped Thursday (9/4/25) in the morning by a young lady #5 lane.. system went down. Went back in the afternoon and were helped by Sam and Nicole! All of these ladies were awesome and we got our Real ID. Best RMV location !!

As far as DMV experiences go, this one was excellent!…read more First off, make your reservation on-line. We had a two week wait for this date/time/location and it was one of the earliest we could schedule, so plan ahead! There is plenty of parking here for the limited number of patrons allowed in at one time. Handicapped parking is across from the entrance and exit - which are on opposite ends of the office. Entrance walkway is covered by a long canopy from sidewalk to door. A guard at the entrance verifies your appointment and lets you in. We arrived a bit early, but were allow access. First we stood in line for check-in. This line doesn't move too quickly. The staff here verify you have all the paperwork you need and that it is filled out properly. We actually needed one more form filled out, and to verify one piece of information. BTW, forms can be filled out on-line and printed to bring with you. We stepped over to one of two stations set up for customers to fill out forms, then waited next to the check-in line to return to the staff member who assisted us. She checked our new info and gave us a number. She was very pleasant and knowledgable saving us from an inconvenience that would have occurred later due to incorrect information we had entered on a form. We sat maybe 10 minutes (tops) before our number was called. This staff member was also very pleasant. She reviewed all the info, entered our data, asked if we wanted a Veteran plate (yes please!) and said Thank you for your service. Sweet! The process took some time, but all went well. We paid our registration fee, received our new plates and were on our way. Registration is mailed within 2 months. The space is set up as a 'one way'. You enter at one end, exit on the other. Social distance signs ask that you remain 6 feet apart. A TV at the head of the check-in line keeps you entertained with local information including DMV info, tourist sites and food. From start to finish our visit took just under an hour. Most customers were pleasant. Some had to fill out forms more than once. Only one argued with staff and that was short lived, so Yea! The appointment system keeps things moving pretty well. The check-in staff try to assure once you get your number, you have everything you need. This also keeps things moving. All together this was a quick, pleasant DMV experience.

Not be rude! It's stressful enough going to the DMV with all of their policies. I literally didn't…read moreknow how to fill out a section (plate type, plate style) and they wouldn't tell me what to put down. They kept saying they could void my paperwork since it wasn't filled out beforehand. Frustrating! Oddly enough, Cranston DMV was fine, but Wakefield DMV was rude. In the end, I had to get new plates and cancel my old ones since they wouldn't help me out and clarify what they were looking for.