They have always been friendly. When we had a dr we didn't prefer, they switched us up. Front desk and nurses are down to earth and easy to get along with. They make us feel like family. read more

Northwest Pediatrics - Visiting the doctor! - Pediatricians Near Me - Dublin, Ohio

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Been going here for 10 years now and have finally decided to change offices. Got sick and tired of the disrespectful front desk and system. I have waited in the lobby more than an hour many time and another half hour to see the doctor. Doctors are hit or miss had a few good respectful ones while the rest rush you through after all that waiting. Nurses have been good though. I need a place that respects my time as much as their doctors as I respect their time and go slightly early at all times. If there are differing opinions, maybe my minority status played a role. read more

Agree with many people having giving low marks for this facility. Both my kids started out there (now are 15 and 17) and it was great. Many doctors to choose from and nurses/staff were attentive. Now, there is 1 doctor available in Dublin office (as of 9/17/21). This isn't sustainable in a pediatric practice. Also, every year we have gone back for a physical, we have had to see another doctor. It's nice to have a consistent doctor that knows the history, not a revolving door. The billing dept has never responded to the many calls I had to make trying to straighten out a bill from a year previous. So sorry to see this very convenient and once thriving practice go down hill. I heard they were bought by another group so maybe they can revive it, but too late for us. read more

Please take my advice and avoid this place by all means. My son is 21, we've been going here since he was 3. He moved up to my doctors office when he was 16 but out of convenience ONLY did I continue with them for my other children. What I mean for convenience - once a year physicals thats it and it was right around the corner from where we lived. Other than that we went to children's hospital clinic connected to Dublin Methodist due to the many many many misdiagnosis by their short term staff. There is no way to build a relationship with any of the doctors as the only long term doctors that I recall are Dr Ricardo which is whom I prefer but they schedule her mostly with newborn baby patients to sucker you in and Dr Goddard. Both are very genuine but spread very thin. Our last experience is with Dr Iman. We saw him a total of 3 times. He does not have a clue. Seriously I try to give people the benefit of the doubt but the last 2 appointments within 2 months he had no clue who my daughter was or what we had come in for previously and had to keep looking at her file because he kept forgetting her name and why we were there. He is very creepy too. He referred us in backward sequence for physical therapy specialist and physical therapy through childrens so thank god they told me exactly what to tell Dr Iman (basically how to do his job) so we could get my daughter on the right track which is surgery for her injuries that were completely oblivious to Dr Iman. We also noticed his referrals were sent under another doctor's name. With personal experience working in medical billing, I know there is a short time frame to get doctors certified through an office if everything is submitted correctly, but as I looked through past referrals they had given us I noticed a trend of possible fraudulent referrals given to us by the doctor seen but sign off by another doctor (Dr Ricardo/Dr Goddard) in which never stepped foot in the room with us. I understand the head doctor, Dr Banks stepped down many years ago due to legal issues and his wife took over running the practice, but Its such a shame what a sham she has made of it. We are now at a new pediatrician, look for my next review for details. On top of misdiagnosis, every scheduled appt we had we were in the waiting room atleast 1hr after scheduled time before we were called back and atleast another 30-45 min wait if not longer ..... in the patient room. I did leave twice after 2hrs and just headed to childrens clinic in dublin. In and out within 45 min. No reason a scheduled appt should take 2-3 hours from arrival to departing. It would be unacceptable at my doctors office as it should be for your own children. Good Riddance Northwest Pediatrics!!! Such a relief to know we will never be in your office ever again. read more

Waited two hours to see doctor. Once seen, he spent a half an hour telling my son about a singer who was playing at the Newport. Next up, doctor suggested my son get genetic test to test for correct medication. Not only was it useless but it cost $5,600. To say this practice is unacceptable is a vast understatement. We have switched practices. read more

We started our first child at this practice and at first, we were pleased. Unfortunately that was short lived. Our second child was delayed in speech and yet his Doctor repeatedly ignored our requests for a referral for assessment. Our second child also had issues with his eyes (lazy eye). We pressed his doctor to at least look at him. She finally gave in on the third request, supposedly gave him an assessment and came back saying he was fine. At that point, we took him elsewhere, only to find out he needed surgery to correct his issues.... So much for fine. The best part? Not only did she give him the wrong diagnosis, she failed to mention that most insurances do not cover the test she administered so we paid out of pocket after the fact, for a bogus incorrect diagnosis (the woman at the front desk flat out told me his doctor should have told me the test was not generally covered). Needless to say, after finding out about his eyes, we were done. We switched practices. Our child now has significant speech issues that require intervention both privately as well as in school and he will need another surgery on his eyes to completely fix the issue. We've been told by his new pediatrician and his speech therapist that this situation could have been far less severe had the issues been addressed at the onset. Essentially, his doctor at Northwest Pediatrics has set him up for years of therapy because she refused to do her job in a proficient manner. She was dismissive to the point of apathy and my son is paying for it. My suggestion to anyone looking for a decent pediatrician for their kids is to stay away from this place. They act like they just don't care and that isn't what you want caring for your kids. There are far better pediatricians in Columbus. read more

I don't think I've ever had an experience worse than the one we had with Northwest Pediatrics. It's been almost two years since we stopped going there, and it still haunts me. I'm not sure how this place is even still in business. On the last day I took her there, it was a disaster from beginning to end. I know we all have bad days, but this day was inexcusable. It started off when I arrived for her appointment. The front door was locked. Our appointment was around 10am, so it was really weird. I called and they insisted I was at the wrong location. Ok, I've only been bringing my daughter here for a few months now, I'm pretty sure I know where to go. Once they stopped arguing with me about it and actually checked the door, they opened it and let me in. No apology, whatever. When I checked in the receptionist presented me with a bill for around $63 from my last visit. I asked her if she could double check, as I remembered distinctly paying that amount, and showed her on my phone where that exact amount had been deducted from my bank account on the date of the appointment. She very rudely answered, "I'll have to check with billing". OK, I replied, no problem, could you do that please? She responded with a dirty look and then picked up the phone. Then we go back to the room. They had me undress my then 4 month old daughter. We took her out to the weighing area. There was a piece of broken wood with rusty nails sticking out of it laying next to the weigh station. Back in the room the nurse spent another 10 minutes trying to get the monitor thing working. Then left us waiting there for 45 minutes. It was freezing cold. I had to wrap her up in blankets while we waited and she cried. The doctor finally came in, Dr Goddard, and seemed incredibly frazzled. He asked if I was breastfeeding or using formula. I told him breastfeeding. He went on to explain to me how to properly mix formula for about 10 minutes. I politely listened and waited. When he was done he started going over the vaccines she needed. They had been out of one her first visit, and two her last visit, so she was already behind. He told me that they were once again out of several vaccines, including one she should've received two visits ago. He said they would call me when they came in and I could bring her back. I asked him whether we would be charged for an additional visit when I brought her back for the additional vaccines. I think that's a reasonable question, considering it would no longer be a wellness visit. The doctor not really nervous and started acting weird. He said he needed to check with the nurse. He left the room AND DID NOT COME BACK. I never had an opportunity to ask any of the questions I had. The nurse came in with the vaccines they did have on hand, gave them to my daughter and then dismissed us. I was so angry my ears were burning. I checked out with the receptionist, of course their calendar wasn't working so they couldn't schedule her next appointment. No worries, I ended up never going back. I saw the receptionist that I encountered coming in. I asked if the issue with the previous bill was resolved. She responded "yeah, I took care of it for you". Obviously I decided that day to find a new pediatrician. I honestly felt like I had failed as a parent for even letting them care for her for a few months. Unfortunately, the story doesn't even end there. When I decided on a new pediatrician, they asked for my daughter's medical records be transferred over before they could see her. I called Northwest Pediatrics and made the request and paid a $20 fee. They just needed to fax them. I waited over a week and called them, no answer, left a message, a few more days, no answer, I left a message. After a few weeks of waiting, I finally called their front desk and demanded to speak to a manager. They forwarded my call, voicemail of course. I left a message letting them know that they had 24 hours to transfer her records or I'd be reporting them for a HIPA violation. I received a phone call the next morning from my new doctor's office saying they received the records. The manager never did call me back. I meant to write this review then, so no one else would make the same mistake I did. I ended up not doing so, as I really just wanted to move on with my life. Then, here we are, almost 2 years later, and now I'm getting past due notices from their billing department saying I owe them almost $500! Why now? For what? The numbers listed on the bill don't even add up to $100! At least it reminded me to do what I should've done 2 years ago. Tell everyone I can and anyone that will listen, do not take your child to this doctor's office. You will regret it for years. read more

This is literally the worst pediatric office my wife and I have ever encountered. Having healthcare backgrounds, my wife and I have never encountered such unprofessional, unapologetic, and unethical practices that ultimately diminish patient care. They're front desk individuals are not friendly whatsoever, and their billing "team", Linda, is absolutely rude, condescending, and doesn't care about patient satisfaction, considering she is an "expert in her field for over 35 years...". Trying to bill patients for visits 2-3 years prior? Can't adjudicate with insurance for over 2 years? That's terrible. Billing patients when they should be resubmitting claims? Not to mention they have new or different doctors every single visit, means that turnover is high...which must speak to the corporate culture. Overall, if you're looking for a stable pediatrics office, avoid this practice at all cost. read more

Revolving door of pediatricians. 2 hour+ wait for an annual checkup. I have been bringing my boys here for 8 years and it has been a gradual slip into the garbage circus that it has become. Go somewhere else this place is a disgrace. read more

I literally cannot count the amount of doctors my son has had here. They cannot keep any staff, which is a terrible sign for a pediatrician. Now I am fighting them to get medical records released in a timely fashion so he can go to a new pediatrician. Good luck getting anyone to call you back, as well. read more

It truly pains me to have to write such a negative review about a place that was once FANTASTIC to take my kids to. I don't know what has happened, but it's pretty unfortunate. I've been bringing my kids here for at least the last 4 years. My two youngest have been going there since birth. When I first started going there the staff was fantastic, Dr. Palmer was phenomenal (she has since left) and the nursing staff were professional and caring, and the reception staff were efficient and well trained. It's almost like everything has exploded into mass chaos in the last year to year and a half. I don't know if this office has high turn-over or what, but no one seems to know what they're doing. One girl was rather rude. I feel like she was overwhelmed as the phone was ringing, another receptionist was asking her questions, someone was there with their child checking in, and I was standing there needing to make another appointment and get a school excuse. I was patiently waiting, however my infant was screaming. I wasn't annoyed until she got rude. The ONLY reason for the second star is simply because the doctor my kids see is great (Dr. Kuper). I really like her a lot, and Shannen at the front desk is absolutely delightful. In fact, she's the main reason I've hung in there as long as I have with this practice. I've waited for over an hour for my kids to be seen for an appointment that was scheduled weeks in advance. This is a complicated and exhausting situation with an active toddler and a very unhappy infant who wants to be at home. It is what it is with regards to the wait times. I realize they get busy, doctors, medical assistants and nurses get sick and have to call off too. What finally killed it for me was this; First the story was that the Dublin office was consistently "out" of the vaccines for "my insurance", they ordered them but they hadn't come in yet, but the Upper Arlington office had them. So I started taking my kids to that office (yuck, by the way, the office is microscopic and looks like a cheep creepy motel from the outside. But that's a different review for a different office), then THAT office was consistently out of them and sent me on a wild goose chase to the health department for them. Really??? Plain and simple, I have a large family, a 6 month old, a toddler, 3 school aged children and I do all the scheduling and running for EVERYONE. I don't have time to figure out if it's the 3rd Wednesday of the month or the 2nd Tuesday of the month, make 12 different appointments at 9 different places to hunt down the vaccines that my kids should be getting on time at their check ups. I just don't. Unfortunately I'm going to be taking my kids to a different doctors office. I've been waiting for them to get it together for 6 months now... I have to be done. read more

DO NOT EVER GO HERE!! My three children have been going there for one year and they are the most incompetent, rude, and uncaring practice I have ever experienced. There is no communication, MEDICATIONS WERE INCORRECTLY WRITTEN, and no one takes any responsibility for any of the problems they have. read more

NEVER again!!! Do not go here. I have taken my son here since he was an infant. We went in yest 4 a ear inf, which my son has long history of having them as and that's how we discovered his allergy 2 penicillin. They didn't have his correct allergy info in his chart nor did they know anything else!! They asked me his medical history when they did an MRI on him at 1 yes old!!!!! If I wanted a quick care I would go 2 1. Looking for a doctors office that really cares 4 their kids!!! read more

Personally, my children and I have had wonderful interactions with the staff and doctors at Northwest Pediatrics. I enjoy the feel of a smaller business and they offered much more interpersonal interactions that I experienced elsewhere . The office looks nice with new flooring and I like that my children (3 and 6 years old) feel welcomed. I went to this doctor as a child and it still has the same comforting appeal that is needed when you have a sick child :( . I would recommend either location because if you can not get scheduled at the Dublin location the staff are very accommodating and will schedule you at the Upper Arlington location. read more

I've been taking my boys here since January, and we absolutely love it. Everyone who works here is so supportive and caring and they're just wonderful. I honestly don't think I'll take my boys anywhere else. Dr Leymaster, I hope I spelled that right, is amazing. She has been such a huge help with the transition with my toddler and newborn, even taking the time to check on my mental health. I really like it here. I genuinely don't understand the bad reviews. I actually checked the address to see if it was the same place. I feel terrible that anyone has had a bad experience, because every time I've brought my boys here, everyone is so sweet and supportive and wonderful read more

Staff is really nice but place is dirty - the carpets really need replacing. It's hard to ignore when you first walk in.

I have several complaints about this practice, in a nutshell, Northwest Pediatrics is poorly run. Most visits, well or sick, last on average 1.5 hours. Don't be fooled when they call your name, you'll sit in the exam room for 45 mins, waiting for the doctor. Don't bother complaining to the office manager, Diane, she doesn't return phone calls. This sort of unprofessionalism trickles down, which in my opinion is why their practice has such a high turnover, both by the office staff and physicians. I agree with the other review, Dr. Ricciardo is very attentive, but this certainly isn't enough for us to stay. After today's visit, I completed the form to have my daughters records transferred. S. Williams read more

I have been bringing my kids here for 5 years. I am now looking for a new pediatric practice. The doctors here have always been warm, knowledgeable, and very reassuring, but I can no longer handle the level of disrespect for my time and humanity inherent to this practice. Over the phone, I made an 8:45 appointment for this morning. There were no other patients in the sick or healthy waiting rooms when we arrived at 8:38. Our appointment was the first scheduled appointment of the day. We were called in for the weight and height check at our appointment time, 8:45. Then we were put into an exam room. At 9:15, I opened the exam room door so the nursing staff would remember we were there. I had no luck finding out what was going on when I asked, so my husband called in to check as well. The front desk said they would look into it and call him back. We left at 9:30, with no staff having ever communicated with us after putting us in the exam room. No one would look at me as we left. The doctor never made any appearance. I am completely frustrated. No one said the doctor was running late at any point or even dignified my existence by so much as looking at me or my kids, let alone saying a word to us. If you have all the time in the world, the doctors here are worth the wait. If you have anything else you need to be doing or your kids are not willing to wait for at least an hour with nothing to do in a very small room, don't bother. read more

They have never attended to us on time during the 3 years that I have been sending my 2 kids here. The wait usually takes 30mins. The reason I have stayed (even after we transferred) is that I like my kid's pedia, Dr Ricciardo. The minute she enters the examination room, she focus all her attention on my kids. My kids like her, and for this I will continue to stay with this clinic. read more

All I can say is that this place is really unprofessional. First time I came in with my son who had anxieties about seeing a doctor and refused to go in, the nurse was so rude to us and to him ! Instead of helping my 5 year old son she just stood there with an angry face ! The second time I came he was 6 for a well check up visit and it took us a whole hour to get called to go inside to see the doctor! When I asked how long is it still going to take, the receptionist just said with a moody face , you should be up next! I believe she should have been a bit apologetic, but no nothing! It took us another 45 minutes waiting in the room till doctor showed up! It's sad , I had to change my doctors office because of insurance purposes, wish I can go back to our old doctors! read more

This place is not what it used to be! I went here as a child and loved it. It was a no brainer where I would go when I had my first; however, over the past few years the overall quality has drastically diminished. A revolving door of doctors and staff; although, some doctors have been great, others have read straight off an info sheet when educating us on the problem. Unorganized and inefficient. The place used to be well maintained but not so much anymore. It's also nearly impossible to leave as it's taken almost 2 months to get my medical records sent to my new Peds. The person who is supposed to be doing it is either "helping the front desk, has a family emergency, or is sick", depending on which time I've called them. I understand that you get busy and have too much to do in a day, but 2 months is way too long! Dr. Bass and Dr. Banks would be rolling their graves if they knew how awful this practice has become!! read more