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    Northwest Electric Bikes

    1.0 (1 review)
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    9 months ago

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    Eugene Electric Bicycles

    Eugene Electric Bicycles

    4.2
    (43 reviews)
    39.1 mi
    $$
    Established in 2015
    Family-owned & operated

    This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

    The following is a recent situation I endured with this company…read more Eugene Electric Bike management, I had my E-Lectric bike in for a flat tire. I was given a quote of $60.00 to fix the tire. I was surprised how fast you fixed it, but the charge was $76.00! Although I was not thrilled with the response that there was an additional charge for a new inner tube, I decided to let it pass. Then I noticed my cell phone holder was missing. Your representative said they couldn't find it but would continue to look for the missing part. I had to buy another holder and sent you a text requesting a refund of the cost. Since the cost was $16.00 for anew holder and the difference in the cost of the bill and the estimate was $16.00, I would appreciate a refund of $16.00. Jack, The price you were quoted is the price you paid. The remainder of your phone holder is not at our shop. As you stated, it was a fast turnaround. Your ebike was in one area of the shop and nothing was removed from the handlbars. We are remiss that you lost your item at some point... But have no fault in this. You contacted us for a job, that job was done, that is all. Perhaps it would be best for you to take your ebike to another shop going forward. We wish you the best. V/r, Alexander Eugene Electric Bicycles Oh I will and your service will be noted when I rate you online. You might want to reconsider. Jack Your intent is noted. We simply do not have any role in your missing part of your phone mount. Better that we not have further correspondence as no good could come if it. Please do not message us again as we will not provide any further services for you. Still wish you the best of luck V/r, Alexander Eugene Electric Bicycles If this is how you treat a returning customer, I think others should know what a shoddy outfit you are!

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    Eugene Electric Bicycles
    Storefronts @675 River Road, Eugene, Oregon 97404
    Storefronts @675 River Road, Eugene, Oregon 97404
    Lead Technician and general expert on all E-equipment, Alexander

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    Lead Technician and general expert on all E-equipment, Alexander
    Gran Prix Cycle Center

    Gran Prix Cycle Center

    3.9
    (8 reviews)
    3.9 mi

    Absolutely amazing people!!! The absolute best service and super quick!! Highly recommend!read more

    I tried so hard to be patient. I normally don't do this, but when it's this bad. I really wanted to…read morehelp this business with my business. The girl is really nice that works there. But that only gets you so far. I order 2 main jets for the bike I am working on for a friend. I ordered them on March 13 (Wednesday) and she said they are pretty fast at getting the deliveries. She said should be here on Tuesday due to the weekend. No problem. I call on Tuesday and no part. Okay, understand. She then says Wednesday lookin good but by Thursday...okay. I don't call on Wednesday because she said she would call...no call. Okay. So Thursday I call. She said no parts yet and she was go8ng away for the weekend and she won't be in on Friday but she will leave a note. I'm thinking oh goody, a note. So I call around 2pm on Friday. This is where I about lose my shit. (DON'T WANT TO OF COURSE) The kid that answered was obviously just a body with a head to say "Yes, we are open. Because anything past that, JUST DON'T!!!! Never got the parts...and let me just add...the 2 jets I ordered were gonna cost me 20 dollars. I went on Amazon and bought a kit of 10 various sizes of main jets and 10 various sizes of pilot jets for $9.99. I ordered yesterday. Got them today and bike is running better than new. Good luck to this local business that is going down unfortunately. Thank you Amazon for doing an OUTSTANDING JOB!!!!

    Northwest Electric Bikes - bikes - Updated August 2026

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