Good small family business, owner is 2nd generation. Jon is a great guy and a good mechanic. Highly…read morerecommended

I sent this "business" a message on Facebook, inquiring about a specific vehicle. I asked for a…read moreCarfax report, and they did not send it for over 4 days. I simply decided to buy a car elsewhere and I left a review of my experience on their Facebook page. Their online salesperson, Jacqueline Nelson, then sent me multiple personal messages and tried to friend request me. She then used the information I gave their business to have everyone online harass me. They literally posted my name, Facebook page, phone number, and even my home address online and told people to harass me. They then asked for people to find out where I work so they could harass me there. The business page even admitted to posting my information, because it's "freedom of speech." Not only is this business unprofessional, but they simply have no morals and will use your personal information to harass you, and even post it online for the world to use.

After having months worth of issues with a warranty option I purchased through the dealership for…read moremy Cadillac, my frustration got the best of me. The warranty covers as follows: Tire damage due to road hazards FOB replacement no questions asked (highly doubtful, but cannot confirm nor deny because I never used this option) Dent repair on door dings, shopping cart collisions, etc.. As long as the paint wasn't chipped, or the sheet metal wasn't creased. Return to present: I have been waiting for over six weeks for 3 dings the size of dimes to be repaired by a representative from the warranty company. Over sixteen text messages a week for the last six weeks stating a repair technician would be calling me within 24 hours later, no repairs were made. During my last call to company, I was told a dent tech would come to my place of employment and fix it right there. I received a text stating to call a number. I called the number and a gentleman answered the phone. When I stated why I was calling, he proceeded to tell me "I was out of my mind if I thought he would drive to me for $80.00 and refused to do it. Now on to dealership: I walked in angry at the world.!! I went into the managers cubicle and proceeded to give him an earful because his company originally sold me the contract. After a few choice words by me, the manager implemented the follow solutions: Took care of all dings in my car at their expense. Cancelled the warranty contract for me and said I would be receiving a reimbursement check in the mail. Washed and waxed my vehicle Washed the entire interior Shook my hand and apologized for the inconvenience (don't know if I would have shook my hand after my temper tantrum) This is how customers should be treated, especially when purchasing a product such as a vehicle. No questions asked, no run around, no attitude. Thank you Northwest Hills for being a stand up company. I have recommended this dealership to everyone who asks about purchasing a new or used vehicle, and I will continue to do so with the utmost confidence. This is the way to do business. Thanks again.

I purchased an extended warrenty for my 22 ram . My truck had 83k miles. It was brought in 4 times…read morefor the same issue. Every time I had to rent a vehicle. And the issue wasn't fixed. The option they gave me was that they would return my money back at a prorated amount. They never contacted me back. I asked for a bumper to bumper plan. They claimed to have replaced a ground cable. The trucks has a code for an exhaust regen issue and def. I had a mechanic look at every ground cable on the truck and none were replaced. Only sprayed with WD-40 . I was told that there master mechanic has quit and they are unable to fix it. I spent 4,200 on the warranty. The truck is un drive able . I will write another review after everything is solved. Very unhappy.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

I bought my car from Ingersoll Chevrolet of Danbury a few years ago and had a fine experience,…read moreditto a couple routine maintenance visits. As a result, I figured I'd keep going to this dealership despite it being about an hour away. The ordeal I just went through for parts servicing however has caused my impression to pull a complete 180, and now not only will I never return, I strongly urge everybody else to steer clear. If you must work with their service department, insist on getting everything in writing each step of the way. I brought the car (a 2018 Chevy Volt) in for an inspection of several issues on September 23rd: heating, tire pressure sensors, and a radio malfunction. It took a while for me to hear back, allegedly because despite not having a pure EV only one of the dealership's EV techs could assess my car. On the afternoon of the 25th, I was quoted roughly $3,700 for all repairs. Money being tight, I opted to skip the radio replacement, expecting total costs around $2,500 and asked for the other repairs to go ahead, although I would have to take the car back to attend to obligations I'd already scheduled for the next several days, including a wedding in New Jersey. On the 26th I made the trip back to Danbury, paid $530, and discovered that this was not covering the $500 tire pressure sensor replacements (which had not been performed despite ample time) but rather the inspection fee. As a result I drove to New Jersey and back without that safety feature functioning. I promptly returned the car on Monday the 5th of October, and was told that the repair to the heater in the car was a "6 hour job" but that it'd probably be ready the next day. I didn't hear anything that day. When I reached out for an update on Wednesday the 7th, I learned that the $530 inspection had failed to reveal that a pump related to the heater was also in need of replacement and that replacing that part was going to cost an extra $1000 above the quoted price. I had to crunch numbers on this, and after speaking to the shop foreman I demanded that the cost of the inspection be refunded. He agreed to knock off the price of the pressure sensors, and I asked for them to email me what the final price would be. I was subsequently emailed an estimate for $2500. I received that estimate, and approved the work on the morning of the 8th. The new part would need to be overnighted, but I was assured that this would be relatively quick work. Even allowing that work couldn't start until the 9th, I was given to understand the car was "in the bay" and would be ready soon. I was wrong. Come the 12th, I asked for an update with my point of contact via text. After pestering for a response, I was told it would be ready the following day. Instead, on the 13th my contact failed to respond to any of my texts. I had to call the front desk of the dealership to learn he was off (and had given me no indication that this would happen even though we had discussed that I might need a loaner the next day if it wasn't ready) and I wound up speaking with the shop foreman who let me know that they had managed to order the wrong replacement part. Apparently the right part was overnighted just in time because my car WAS ready finally on the 14th, and I was even informed of the good news that the right part was actually $300-$400 cheaper than expected. Somehow that meant my final bill was north of $3000. I will admit that it's possible some confusion occurred, figures were discussed over the phone, but I presented the email to my contact and the shop foreman, and they both denied having sent me the email even after I presented them with it sitting in my inbox alongside a hardcopy. Why they would lie about that instead of admitting to sending the incorrect amount or failing to clarify what that amount was for, I don't know, but the lack of organization was plain. Needing my car back, after it had been in the shop for a "6 hour job" for 15 of the past 21 days with multiple delays entirely of their doing I bit the bullet and paid what I felt was an unfair price. Perhaps, if the service at Ingersoll were fast and efficient maybe I'd feel better about the prices. Conversely, if these costs weren't obviously inflated to either give wiggle room in negotiations or just gouge the customer, I'd put up with sloppy communications. But never again will I put up with a place that hits me with both. At the very least, not at this dealership.

They take jobs they can not complete. Took my car as a tow job and then said they could not do itread more

I sent this "business" a message on Facebook, inquiring about a specific vehicle. I asked for a…read moreCarfax report, and they did not send it for over 4 days. I simply decided to buy a car elsewhere and I left a review of my experience on their Facebook page. Their online salesperson, Jacqueline Nelson, then sent me multiple personal messages and tried to friend request me. I simply deleted her messages and friend request and did not reply. She then used the information I gave their business to have everyone online harass me. They literally posted my name, Facebook page, phone number, and even my home address online and told people to harass me. They then asked for people to find out where I work so they could harass me there. Little did they know, I am a Staff Sergeant in the U.S. military, and they decided to harass me, on 9/11 of all days. Not only is this business unprofessional, but they simply have no morals and will use your personal information to harass you, and even post it online for the world to use.

Purchased a used Crosstrek Hybrid last year, they were easy to work with, very supportive and made…read morethe purchase effortless. I love this car! The service department are so helpful and really efficient, they go out of their way to take care of you. Lann, Dan, Ray and to everyone what a great team ! Thank you.

It's funny how a "free oil change" turns into a $1,500 service. Every time I've dropped my truck…read moreoff for a free oil change, something expensive was wrong with it. They talk to me like I'm a child too.

Fantastic service---AND customer service! Great value, too. I don't trust my Porsche with anyone…read moreelse!

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

This is an amazing mechanic very honest. Nice and friendly, always does good work! Very…read moreconscientious.

Great service at fair prices. it's a husband and wife doing the business together and they're both…read morehonest. I am definitely going to be a repeat customer.