Had a horrible experience at Skytop. We needed work done on our car. The transmission went out on…read moreus. It hesitated when the light turned green then wouldn't shift. We managed to limp the car home. Having been to Skytop a number of years back and happy with the service and pricing I decided to go back there even having been told by others not to and that they're very shady over there. I should have listened. We get home and I schedule an appointment for their earliest time slot which was about 5 days away. I explain what the issue was to the girl on the phone and she said basically no problem and would I need a tow? I thought I would so I said yes. Asked about the price and she gave me a tow price of $150 for only a couple miles town in town. We decided against it the day of the schedule. We get the car there. Drop it off and talk to another girl. Maybe the same one? She takes some more info and I talk about the tranny again. She takes down some notes. I then ask if they can take a look at the tire. One tire has a slow leak. She said well we can look at it but they don't do tire repair and to take it to another shop. Um... what? So whatever. We leave and she advised if they don't get to it today it will be the first one tomorrow morning. Ok fine. The next morning I receive a text message with a laughable inspection report. Regarding the transmission... "Possible transmission work needed - Take to a transmission shop." So naturally I call and question this. The girl on the phone said she can't help and quickly transferred me to the service department where another girl answered. I asked her to explain and she advised that their transmission guy left about a year ago and they no longer work on transmissions. UM SO WHY DID YOU TAKE THE CAR AND WASTE MY TIME?! Obviously at this point I'm prepping to go get the car and take it somewhere else. In the process of making those plans I get a text message from someone blaming me and telling me I was told on the initial call that they couldn't promise they could work on it but that they may have someone that could do the job.... yeah no thank you. Something's not quite right and since I was told they don't do transmission work I can't trust this. Who's this person that they may or may not know that may or may not be available for service? How is that anyway to treat a customer???? Naturally at this point I'm frustrated. So I declined and went and picked up the car. Never again with Skytop! I wouldn't have my lawnmower serviced there.

My Mercedes broke down on Farmington Avenue. Skytop towed her, diagnosed her and fixed her for an…read moreincredibly reasonable price! They quoted me on a full brake job, which she needs next. "Sadie" will definitely be back! Bonus: my car is a 2014, so no Apple CarPlay from the factory. I had a module added. For some unknown reason it stopped working. Skytop fixed it! I'm incredibly happy

Towing: Connor answered the phone, gave me a price and came and picked up my car all within 45…read moreminutes. He then called me when he had delivered the vehicle. Efficient, very pleasant to work with and extremely professional. I would give this company 10 stars if I could!

Affordable-friendly quick response for my roadside assistance call…read more Highly recommend

Long story short, Marvini sold me a lemon: a Subaru Outback with a bad engine. They refuse to take…read moreresponsibility for what they did, and now I will have to pay 5-6k in repairs for a car that I drove for only 5 months, and paid $5500 for. The price was too good to be true for an Outback with 110k miles, and I should've listened to my better judgment. I've never written an online complaint about a business before, and I don't enjoy doing this, but the situation that Marvini put me in left me no other recourse. The longer version: The car stopped running after 5 months because it was sold to me with an engine and oil pan that were both covered in J-B Weld. This is the assessment that I got from a widely trusted, long-established, local mechanic (I myself am not knowledgeable about cars). Marvini will insist that they didn't do this, and that all the car's problems are my fault because I waited too long to get an oil change. If they read Yelp, I expect they'll respond to this with these same defenses. I've spoken to my trusted mechanic about Marvini's rebuttals, as well as other mechanics, and they all say that there's no way I could've caused these problems myself. I've shown Marvini pictures of the patched engine and oil pan, and they've basically pleaded the 5th and said nothing, or otherwise accused my own mechanic of messing with the engine and oil pan after the car was already sold to me (which is absurd). They've also refused to replace the engine for me, for the obvious reason that they would view this as an admission of fault. I don't make a lot of money and this was a big purchase for me, to help get me through a winter in the mountains. I can't afford the repairs, so now I have no car because of Marvini's unethical business practices. I strongly recommend that you think twice before buying from them.

Marco is The BEST! He and his crew have taken excellent care of us and our old vehicles. My…read more(millennial) son left me with an ancient Honda Accord sitting in my yard dead for a year. Thanks to Marco, it is now running perfectly! Another mechanic told me to scrap it or pay $2300 to fix it. Marco charged us $800. Our other old vehicles (2010 Toyota Matrix and 04 Ford F-150 truck) have been expertly serviced by Marco and crew for 2 years now. Marco even came to our house in Ancram to "pop the clutch" of our truck (which needed a new starter), saving us a towing bill. The best part is that he is in touch with us throughout by texting. Everyone needs this guy. (845) 464-2005

Didn't feel like they were trying to take advantage of me so I'll be back…read more I always try and support local businesses if I can.

Update ... I am happy to say that Merli Auto came through and replaced my door latch and fixed my…read moremirror. Although our first interaction wasn't a plesant one upon meeting everyone I received "much better" customer service. I appreciate my car getting taking care of in a timely fashion and the mistakes made by them corrected. I respect that they handled things and made my experience with them better then the first time around..

I've been taking my cars here for over six years. John and his crew are fantastic…read more I've never had any issues, they've never tried to sell me anything unnecessary and give me an honest opinion and never making me feel pressured. The price is very fair and the value of knowing it was done right is even better. I can't recommend this shop enough to everyone. Whether it's an oil change, brakes or a compressor (my most recent visit) - they do right by their customers.

I brought my car for a repair after the holidays. Kim and John were both incredibly helpful and…read morekind! They didn't try to sell me extra services. They were fast, honest, and actually were able to save me money. I was very thankful. I highly recommend them and will go back if I ever need anything repaired again!

Great place to have your vehicle serviced. The people are great to work with and do just about any…read morerepairs required. Never had a problem with them fixing my vehicles. They don't tell you to fix something that doesn't need fixing like most other places do

No matter what you need done to your vehicle, or the type you drive, D&M is the place to bring it…read more These guys go out of their way to make sure their clients are happy. Their prices are reasonable and they are all so kind! True story: My husband and I were heading home from a funeral last December. It was pouring, and out of no where we got a flat tire. We pulled into D&M to get off the road. The shop was closed, as it was a weekend, so we tried to change the tire ourselves. Mike happened to be in the shop and saw us outside. He told us to bring the car around back.He took the car inside and changed the tire out for us. He certainly did not have to do that. While we were already loyal customers, Mike certainly confirmed that fact for us that day. We are forever grateful!

A++ experience! I drive out of town to go to this auto shop. Best customer service and really…read morereliable service.

Absolutely the best repair shop in Bristol. Ray is a true mechanic, not a replacement person…read more Castle Motors is the most honest repair shop I have ever dealt with.

Excellent service and trustworthy ownership. I bought a Honda here, and before selling it to me,…read morethe owner took the time to ensure it was thoroughly serviced. It drives like it's brand new. The team is also incredibly friendly and well-informed. I strongly recommend this auto shop for any repair or maintenance needs.

I brought my car in about a month ago and have heard no progress being made whatsoever. I'd rather…read morebe told "this may be outside of our knowledge," so we could have saved both parties time. In the month my car has been "being worked on" their mechanics reached out to me once. I call every other day and have my car's problems reiterated to me and then get told "I'll reach back out to you before the end of the day," just to hear from no one and repeat the process the next time I call. I'm sure they're some nice guys but if they just don't have the ability to do the job it's way easier on both parties to just say that instead of keeping someone in the dark.