A semi tore my front bumper off in a hit and run - Ward's had my truck back and running like new,…read moreand everyone there was so sweet about it! Wouldn't go anywhere else!

I told when my car went in for repair it would be 2 to 3 weeks and it ended up being in there for…read more11 weeks. I finally picked it up today but before I picked it up they made sure to let me know about my deductible and that if I was going to pay with a credit cards it would be 3% more for a processing fee. I would never recommend taking a vehicle there for repairs.

I was with a friend while they were in the shopping around for a vehicle, the process was easy the…read moreguy Steve was friendly and spoke clearly about everything so she would understand what she's signing which made this experience better, so yes the car had a few issues soon after we drove off and I know that sounds bad which normally it would be however not one time did Steve turn my friend away or blame her for anything Just simply said bring it in they did what they had to do acknowledging the fact that she couldn't pay for the work right away and simply added it to her next payments as well as just showing concern and reassuring her that things are going to be okay and she's panicking inside get her mind off the car and just gave her attention fully as the car was being repaired talking about nonsense showing that she can relax and he has her back as I said I know leaving with a car that has an issue sounds bad but keep in mind this is a pre-owned car dealership that means used the owner handled the situation surprisingly better than most businesses, he could have had his hand out wanting some money before he even looked at the problem, I'm glad Steve was more then happy to help her and she was definitely making those eyes at him lol he treated us like we were just people she was able to leave us some money in her pocket still a car to drive in and possibly a friend or something, she definitely finds a reason to talk about him where to him most days he just gets that people go though shit and helped out a girl who needed help in more ways than one so yeah i approve this business

These people sell cars with all kinds of problems and when you take it back, they treat you like…read morethey've never seen you. I bought my vehicle there and the check engine light was on in a week, a tire was going flat, the brakes were failing, the steering was tricky, only one window worked, a tail lamp assembly was bad, the exhaust was on the brink of falling off and all kinds of other problems. I'm too disgusted to list all the problems. When I took it back, they wrote up an estimate that was double what I paid for the car and didn't even re-inflate the tire that they claimed was "all new." I'm lucky I'm a mechanic but most people are not. I should have checked it over better but I trusted them because they're a "dealership" and I'm totally screwed now. After this winter, I'm going to get this car in safe condition and sell it off because they won't do a thing for me. If you buy a vehicle from them, it'll be great... Until you sign your name and drive it for a week. They didn't even install my registration sticker that was sitting on the front seat. That's right, the temporary registration is still on it and I'm counting the days until I can afford to get rid of it. I've even read other reviews of people getting into accidents with vehicles purchased at this "dealership" just weeks after purchase due to a catastrophic failure, like a control arm. If I could put no stars or negative stars, that would still be too good. How many people is this business gonna screw over, injure, or even kill before they're shut down? I've already almost been in a handful of fender benders because they didn't tell me it needs all new brakes until two weeks AFTER I bought this lemon. Of course they were more than happy to sell it because the mileage exempts it from "Lemon Law." DO NOT buy from them. Spread the word and hopfully they'll be gone. Go there and ask for Steve. Ask him how he lives with himself.

FYI. New owners took over in 2023 do not pay attention to any old reviews. Thank you…read more My name is Steve , the day you took over from John L, I went to you before you were even open and spoke with Brian about being a lifelong customer of John's, and wanting to keep relations alive. When you opened, i had my son bring his Subaru cross trek and Brian was the one preformed the body work and repainting and we were very satisfied. My other son and I also have a Durango SRT which we show in competitions. I came back a few weeks ago and spoke with Lindsay as Brian was gone, which was to install and adjust a carbon fiber hood and installing the vents in the hood as well as a carbon fiber trunk wing. I provided phone numbers/ Names of who to call for any questions or issues since this isn't a "everyday thing" shops around here do and in total spent 45 min at your shop going over everything so they're are no issues or problems The vehicle was there for over 1 week and during that time multiple attempts to contact the shop were made to make sure things were moving along and and the only call I received was 2 days before I picked it up to say 3M tape needed to be ordered. The shop phone is NOT monitor and there is always a full voicemailbox. I eventually had to drive over to the shop to ask about it's status and on the day we were instructed to pick it up, when we arrived we were told it was NOT completed and Lindsay was misinformed. The day we actually picked it up, my son went over the car and they're were several issues. The trim from under where the trunk wing spoiler was taken off and left lying in the trunk for whatever reason. I was told they were looking to see if they could drill holes to attach the accessory wing which I'm glad they couldn't because that would've not only destroyed my original wing but the $1,000 carbon fiber wing as well and is NOT how its supposed to be installed as I provided documentation on how to properly install it which involved 3M taped and silicone. It was installed using the 3M tape ONLY. The hood is installed very far forward, the vents were not installed correctly by not having the clips under the fiber layer, and make screw mounting hole elongated, if not aligned. On top of that the packing tape from transportation was never removed and now I have to clean off tape residue. Again no one called tech support to confirmed installation and how it should look. The windshield wiper sprayers had to be relocated into the Cowell, which not reinstalled correctly and now water can get in around arm gasket not making it sealed. When asked about this issues, Lindsay stated she had trouble aligning the drain vents in the cowell, I then asked if she contacted the company for questions to which she replied "no" and that someone watched how to install them on YOUTUBE. In my opinion, as a paying customer who's frequent this shop for 40+ years the treatment and service I received is 100% unacceptable. Prior to leaving your shop I expressed my concerns and frustrations to Lindsay to which I recieved excuses and frustration from her which included "we don't do this" to "I didn't charge you alot because we don't normally do this" and my personal favorite which was "well maybe you should have taken it to a custom shop" To which I say both are inexcusable and completely unprofessional since this was a task she took on and if she felt she couldn't do it she should have stated so. I had very high hopes of bragging about your Shop at the shows and how a local business now has custom experience that would open new venues. Before I left, Lindsay did get to a point where she said she would give me our money back for the issues and frustration. I was hoping this could be rectified and just Fixed. But I have given it serious consideration and I unfortunately can not let this slide. I do not feel secure returning this car there again to have issues rectified. The car has been taken elsewhere to be redone by a shop who has experience which is not local and because of this I would like a refund. I really wish things had turned out better in this situation because not only have you lost local business but a returing local and loyal customer of over 40 years. Thank you. . For this consideration, we will not leave any reviews or talk ill of your business as we understand mistakes were made and an attempt to rectify the situation are yet to be made This was what was sent to the business and They never responded.... SO Let the Reviews Begin.... Under new ownership, and I would not recommend them....

The worst body shop, firstly the owner is the most rude person I know, 1 month with my car, only…read moretaking money from my insurance, almost 10k and in the end when I went to pick up the car when I got home the car was failing on the radar, when I went to my dealer the radar had not been set correctly I had to pay almost 1500 out of pocket, do not go to this body shop!!!! you will lose money and time!

My RAV 4 needed front end and rear quarter repair. George was great help getting the insurance…read morecompany to put manufacturer parts on it instead of after market parts. When I got it back it looked like it just came off of the showroom floor. I would definitely recommend Jets!

Jets repaired my vehicle after a nasty collision. They gave me a fair estimate, were very punctual…read more(they even finished a day earlier than I was expecting), and they made dealing with the insurance company a breeze. My car looks better today than the day I bought it, both inside and out . They were genuine, honest, and did AMAZING work on my car. I highly recommend this place!

I started bringing my car to Monro in Hudson after a friend couldn't stop raving about how well…read morethey take care of her car. Now I get it. After seeing their work firsthand, I trust them completely. Bill and Ian are fantastic. They are respectful and easy to work with. Recently, after an oil change, coolant flush and an engine mount replacement, I drove for about three hours and could feel the difference. That kind of result says a lot. I live about two and a half hours away, but I now make the trip to Hudson for oil changes and any other work without hesitation. Their prices are right in line with other shops in the area, but what you get in return is peace of mind, excellent service and honest time estimates. For me, that combination is absolutely worth the drive.

Do not trust these people with your vehicle…read more I had gone to get my auto emissions exam completed, and was told that I needed to have the tint removed from my front windows before I could pass. I did as requested and returned a second time to have the auto emissions redone. I was told there was no one available to do the test that day, but I could make an appointment for the next day. It is important to note here, that my car was fully seen from the appointment desk. When I returned for the appointment, I was told by the person at the front desk that my car would not pass the emissions exam because my back windows were tinted. I don't appreciate being lied to and having my time wasted. To be lied about what I actually needed to pass NY state auto emissions, and then to not be told when I had returned afterwards and booked an appointment. What is wrong with these people? If they don't know the rules of the emissions exam, what else don't they know? Do not trust these people with your Vehicle.

Excellent. Professional. Friendly. Honest. Great to do business with. Hope that I never need to use…read morea body repair business again, but if I do there is no question that I would use these folks again. George and his shop associates deserve way more than 5 stars!!!!!

From the owner: Free estimates for repair and work with all insurance companies. All of our collision repair is…read morealways backed by our lifetime warranty. Jets has invested a lot to insure that we can get a vehicle back to the condition it was in before a collision. Car-O-Tronics (which is manufactured by Car-O-Liner, a Swedish company) is a computer measuring system that puts the vehicle back into company specs, no matter what vehicle it is - car or truck, foreign or domestic. Jets has full glass coverage capability, including windshields. Jets provides a down-draft painting booth. We bake the new paint on for 35 minutes to cure it in our new technology paint booth, instead of the cross-draft procedures of old. This gives a better finish to the vehicle, and shows in the final product. Detailing is always our final step to ensure that every vehicle owner will walk out of the shop pleased with the repair and condition of their vehicle.

Jimmy's Auto Repair is absolutely top notch. They are the only mechanics that I trust. They provide…read morenot only superb, reliable, and professional service, but are extraordinarily HONEST. They have advised me when my car was going to become more expensive to keep than replace. While that obviously doesn't benefit any mechanic in the short term, it yields long-lasting trust and loyalty. I have recommended them to all of my friends. I still have my cars serviced with, even after moving two hours away. They make time for their customers, and are always helpful with any questions, and are always there to help. I get very average cars worked on, but I know that they absolutely have the expertise to work on high end cars as well. If you're new to any area, it's often hard to figure out whom you can trust with your car. I can say confidently, that they will treat you with warmth and professionalism. I speak from years of experience- no one else comes close. Everyone at Jimmy's truly cares about their customers, and it will be abundantly obvious to you, once you have your first appointment.

MASTER MECHANICS! The best and extremely honest mechanics…read moreyou will ever find!! I have no problem leaving my car and them doing whatever they feel is necessary. Been using them for over 30 years and will never let anyone else work on my car. Certified to work on any model out there.