Well hard to imagine improving on a five star review but my most recent experience was truly EXCEPTIONAL! After diagnosing that a new muffler was necessary, Lacy scheduled the service for the following week as the car was OK to drive (just sounded like a sports car ). This morning they came to my house and picked up the car, brought it back to the dealership where the work was performed and then delivered the car back to me early afternoon. And kept me informed of the process with many texts. This door to door service is FREE and available within a 1/2 hour radius of Lacy! Yelp we need a 6th star here! read more

This morning we brought our 2021 Subaru Forester in for our annual NY State inspection. Out of curiosity I asked Justyn Lacy about our trade-in value and lease options. He told us about a 2025 Subaru Forester on the lot that had all the little extras we wanted such as a larger screen, opening the trunk with a fob and heated seats. We took it for a test drive and it handled wonderfully. And OMG! For just a little bit more, we drove off with our first new car with a new car smell! Justyn made our dream come true. We've only had great experiences at this dealership, they always go above and beyond for us. Thank you!!!!!! read more

R C Lacy Subaru - Car Dealers Near Me - Catskill, New York

This dealership is horrible and I recommend never submitting any request to them. I sent a request to them through Kelley Blue Book and received two phone calls within 10 minutes, to text despite my asking them to stop at the first one and then an email I called the dealership and asked them to put me on the do not contact list one hour later I got another phone call from them!! this is harassment and I will not buy a car from them now no matter how good it looks. I recommend staying away from them. read more

Just informational here - they make all appointments for 9:30 am (make sure you call throughout the day so they eventually work on your vehicle) If your vehicle isn't brand new, they won't do an alignment, because it would require work - but they won't tell you that until AFTER they have your vehicle all day and put the new tires on. Sorry, I try to support local, but if I had known they weren't going to align my brand new tires, I would've gone elsewhere. read more

I went there to change my winter tires, brakes and oil change , and they scratched and dented my subaru outback so bad that it needs a pain job right now. When I talked to them about it , the manager Bryan, first send me a blurry screenshot of the video when I pulled in for the services and said there was a scratch there already , which is not true and it is impossible to see thin scratches on a blurry zoom in a screenshot .However, Bryan offered me to fix the damage if I removed my review from google , and we set up an appointment, and then when I came in , Bryan showed me another blurry screenshot (impossible to see anything because of the zoom and you can see only pixels) of video when their mechanic was done with my car and said there were no scratches at all . Their manager Bryan tried to lie his way around , very bad service , never go there again , if you love your Subaru beware ! don't go !!! read more

R C Lacy Subaru - dent - Car Dealers Near Me - Catskill, New York

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I just purchased my 5th car from RC Lacy in Catskill; my third Subaru. I like to patronize Lacy's because my grandfather always bought from them. Juan was my salesperson, and he was able to get me just what I was looking for. In addition, he was very personable and helpful. I've been using Lacy's Service Department for years which also has been very good to me. I always feel confident that my vehicle is in top form. Thanks, Juan, for hooking me up with my new Forester. I am especially loving the blind spot indicator! read more

WARNING: This business will do everything in its power to charge you as much money as possible. They are not looking out for their customers but are instead extracting as much as possible from you in the process of "fixing" their vehicle. This is my story: I had a check engine light come on and my heat stopped working in December. I took my F 150 to this dealership because there was a code coming up for my turbo engine. They found a few problems and the cost went from 600 to 1200 to 2500. I agreed along the way just wanting my truck working again and willing to trust they knew what they were doing. The day I got my truck back I noticed that I had heat again but no temperature control. It would just blast very hot air. I called back to make another appointment assuming they would fix the problem they created. After all, the invoice I paid for clearly stated the truck was fixed and there were no further problems. I was shocked to hear from them a new estimate of 2500 to repair the HVAC system. I went in and met with their general manager who rudely denied having anything to do with the HVAC system breaking and even told me to "wipe my smile off my face." He was really power tripping. I was in a vulnerable place needing my truck for work and agreed to pay the money instead of having to start over somewhere else. My conclusion is that broke the HVAC system when they replaced a component of the heating system. I won't get my money back but I can at least warn as many people as possible to stay away from servicing your vehicle at this place. Also complaining to Ford doesn't do anything. Ford cannot pressure them to repay their customers. Hope this info helps someone down the road. read more

Outstanding Dealership. Purchased a Mustang Convertible and Don Knoll was my salesman. Smooth transaction and everyone involved did an outstanding job. Highly recommend this dealership and Don. read more

R C Lacy Subaru - Car Dealers Near Me - Catskill, New York

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I drive from Westchester New York, about 2 hours from where I'm located. There are no regrets and I'd be happy to make the trip again! I worked with Casey to get a very reasonable deal on a brand new Subaru. I also got great pricing on my trade in vehicle. The whole process only took an hour and half(an hour of that was due to my insurance taking forever, not the dealers fault). Casey later passed me off to Kayla who had me sign a few papers, she was prepared with all necessary paper work to have me in an out. Highly recommend this dealer. In no way did I feel tricked or forced into making a deal. read more

R C Lacy Subaru - Car Dealers Near Me - Catskill, New York

I come down from Albany to get my car serviced here. Not only are prices great, the service is quick (stopped in today for inspection, oil change, and tire rotation, in and out in 90 minutes). Service manager and staff are no nonsense and don't try to upswell anything you don't need. The Subaru waiting room is very nice, even had cookies and a keurig machine for fresh coffee. read more

For the past six months or so, I've been driving a Ford. It needed an inspection, the brakes were shot, and there was some sort of recall on the door handles...so we needed to hit up a Ford dealership. (The recall could be handled at an actual dealership.) I'm glad RC Lacy was the closest one we could find at the time. We called in, I let the guy on the phone know what the story was, and he booked an appointment for me later that week. He was extremely efficient, and if I were you I'd call sooner rather than later, as they seem to be pretty busy. We couldn't get in for a few days. Everyone we dealt with was super nice, knowledgeable, and quick, which was all much appreciated. They didn't have the calipers my car needed on hand, and I couldn't leave it for a couple days, so we only got the recall taken care of here though. That actually turned out better for me as it was substantially cheaper to get the brakes fixed at my regular mechanic than the RC Lacy quote (not surprising from what I know of dealerships), so keep that in mind. FYI, hopefully you've got a friend to pick you up and drop you off while your car is getting worked on, because they didn't have any loaners available. That's probably a COVID precaution, and you can't blame them. read more

I purchased a 2018 Ford F-150 in 2021. My family has purchased three vehicles from your dealership since then. Several weeks ago, I brought the F150 in for new tires. I brought it in this morning because, since the tires were installed, when I turn the wheel to the right slightly, I hear a roar. It is more prominent at higher speeds. I stopped in the service department this morning and asked if a technician could take a brief ride to hear the noise. I was told I would need an appointment. I asked for someone to look at it while I was in Catskill. The girl told me they would check it out if I could bring it back this afternoon. That's far from the express service you advertise. My afternoon was busy, and the evaluation would have only taken five minutes. Since my wife and I have bought our vehicles, you have done all the maintenance. The mechanic I have used in the past has always been much more appreciative of business and would have given me that time. You don't live up to your service claims. read more

Service Department has been perfect to date, even though they no longer sell Lincolns.

My wife purchased a 2016 subaru impreza 3 years ago. Recently purchased 2 more cars a 2017 subaru crosstrek and a 2018 ford escape. Our salesman Juan Molina is a great honest salesman. I highly recommend Lacy dealership and Juan. He really made the process quick and easy. A special thanks to Casey for the finance. read more

great people to do business with. very honest. I bought a used Jeep and was getting ready to drive off lot and the sales person Casey I would need to bring it back for new tires and brakes because it didn't meet their specs. I was amazed because the tires and brakes seemed fine . They also aligned it and gave it a oil change. I highly recommend Casey and Lacy. Matt read more

Great experience! Everyone, from sales to service was so nice. They make you feel at home

I unfortunately purchased/leased a car from Subaru catskill, in 2021. Car fine, deal fine. Went in to try to get out of my lease with some false information on my side because I didn't know better than to believe carvana because for 1 , I'm not a car dealer(in fact I'm an adult with high functioning autism, so I make A-LOT of mistakes). The dealer I met with , JC Berzal, took advantage of my situation, he was upset with me coming in ignorant... I only came in with questions though. My husband was laid off for the summer school bus run, I was supporting my family of 4 and animals, I needed some help and he(berzal) saw the suffering. this was in June 2023, Mr. berzal informed me "No worries! its right in front of me, you are paid up until August!) this unfortunately was NOT true. FORTUNATELY I have savings and saved myself after getting a late notice after believing the dealer and missing my July payment. This dealer saw someone in suffrage, hurting and yeah maybe a little dumb and they took advantage, I don't know why, maybe so it was harder to purchase or get rid of the lease but it was inhumane and I would not work with this dealer again . I hope to find another dealership altogether . this is their job so I'm over it but protective of my community. read more

I filled out an online request for information from this dealer and several others. I have been inundated with telephone solicitations from them and specifically Elisa or Melisa extension 146. Since 12/26 I have received 13 telephone calls, no exaggeration. Also several telephone messages from her. I did not call them initially and do not accept that I have to call them to tell them not to call. (I did send them an e-mail to that effect) So unless you want to be constantly pestered by them do NOT fill in any online requests for information from them. read more

I just left the RC Lacey service department in tears. I'm not sure if they don't have enough employees or what the deal is but I'm sad to say I do not recommend them. I have tried to have a dialogue with them but it seems they don't care. read more

We dealt with a very nice young man named Dylan here last year when we were shopping around for a new car.  Although I eventually (and foolishly) did not choose the car we looked at here, we nonetheless were treated very well and given all the information and specs that we needed from the kind folks at Lacy's while we were still in the process of making up our minds. I would recommend using Lacy the next time you are in the market for a new car.  I am still kicking myself in the butt for choosing that horrible, dishonest Sawyer Chevrolet across the road.  But you can bet that as soon as the lemon I got stuck with there finally falls apart (which shouldn't be long) I will be back here at Lacy's to buy a quality vehicle, sold by honest salespeople who respect their customers. read more

You help people smile again keep up the great work you bring happiness too the greatest people in the world.you help the needy too it's great too help charity bravo read more

Hi everyone So we were looking for a used Subaru Impreza for our son. A 2012-2013. We found one we really liked at Lacy. So I called to inquire before we took the kinda long ride to Catskill. At arrival,the salesman greets us with a "I have bad news and good news"! The bad- The car you want is sold and not even on the lot. The good- we have more. BS. They had more cars,but not more Imprezas! He tried to sell us a suv that was not nearly as nice. Bait and switch?? Not sure,but we were not happy about that situation. Just to clarify,this was the Ford part of this. They are in different buildings. read more

Terrible service on my father's car. Let him leave with no brakes after spending over 3k for repairs. Also asked for 2k up front for parts he waited and had to call himself to see when they got in. Never thoroughly checked his car and had wires and plugs not even put back found this out when he half no a.c. poor workmanship and charged him 200 dollars to send a tow truck out to get the car when it had no brakes. Cannot believe they let him drive away like that by the time he got home brake pad was to the floor. So lucky he wasn't seriously injured. Needless to say the guys were rude and it was all about them upsaling him and then not being thorough. He is a trusting man and did everything they said and they out him in danger. Stay away from their recommendations and get a second opinion. Bear in mind that they do not check a vehicle when it leaves. Just poor, poor workmanship and customer service l Would not ever step foot in this incompetent place again. read more

I'm here to talk about the horrible service department. They are never on the same page. I called Tuesday to make an appointment to get the oil changed and tires balanced and rotated. The lady told me I didn't need an appointment to just come in during the service hours and they would get me in. I show up the next morning and they walk out and ask what I need I told them. The lady said okay we are 3 hours out but can get it done today. I had my mother in law drive all the way to the dealership to pick me up. a guy came over prepared to take my keys and ask again what I needed so I told him. He said oh we only do the oil changed in the express lane so we can't do the rotate and balance. At this point I'm pissed and my mother in law drove all the way to get me for nothing. The guy said let me talk to my supervisor I said okay. He came back and said we can do it but it would take another 1 or 2 just for the balance and such so literally 5+ hours to get my oil changed and tires balanced and rotate. I left upset and very disappointed. I called Kingston Ford and they got me an appointment right away for the following day to get everything done within a hour. read more

I hate buying cars but may have to change my thinking after purchasing a used Subaru from RC Lacy. It was an excellent experience and we'll be back next time we need to replace a vehicle. They were straightforward and told us our options but made no effort to upsell us on anything we didn't want. The price was very fair, and even though we bought it late on a Friday, they saved us from a second 6 hour round trip by prepping the car so we could drive it home. It doesn't get any better. read more

It's a Christmas miracle!!! Thank you Lacy Subaru-Lincoln!!! While Driving from NJ to Massachusetts for the Christmas holiday in our 2005 Honda Element we were on 87 when our passenger side window decided to fall off the track. We quickly googled car dealerships in the area and found Lacy and pulled-off the highway. As it was 4:00 the Friday before Christmas we knew it would be a long-shot getting serviced but Katy in the service department got us right in and 45 minutes later we were back on the road... free of charge!!! Thank You, Thank You, Thank You!!! Steve Grenier read more

Great service from Gary, as we were looking to get some questions answered regarding a potential purchase. We left an hour later with a thorough rundown of answers, possibilities, options, and a test drive to boot! Not pushy or intimidating, this dealer will be our go-to! read more

This should say it all: We took my wife's ford transit in for needed repairs, (2 wheel bearings plus brakes and transmission flush etc.) They had every opportunity to sell me a bunch of things that I really didn't need, but instead advised me on what was important and what wasn't. I was so impressed by how honestly, frankly, and fairly we were treated that now that my GMC truck needs repairs I am taking it to them--even though there is a Chevy dealer just as close. (And in spite of the fact that, sinc I am going to need Chevy dealer supplied parts it is going to mean additional time to get them.) read more

I've been here for maintenance/oil changes on my Subaru a couple of times. This last time I was literally in and out in 20 minutes. They are fast, friendly, fairly priced and don't try to sell me superfluous parts or services like other places have. I'll be back! read more

These guys are a true five-star business! Called on a Saturday afternoon about a car I saw online and the receptionist made sure it was going to be on the lot ready to go when I showed up (took about 30-40 min to drive down from Albany). Pleasantly surprised with a brand-new showroom and lot full of new and used inventory. Nicole got me set up with a test drive and the next business day I was driving home in my new truck! She helped make purchasing a stress-free experience and Matt in finance was able to get me an incredible rate from a local bank, that definitely made my day! I recommend these guys to anyone looking at a new Ford/Subaru and will be going back down for future service. read more

WORST CUSTOMER SERVICE EVER!!!! My husband was in search of a specific vehicle (we are from Pennsylvania) he found it here at RC Lacy. He was so happy, we drove the four hours from Pennsylvania for Hannah to tell us it had been sold! She had been speaking with him for a week prior and also even submitted sales contract to our bank just the day before, when the heck did it sell?! Why didn't you have the curtesy to text or call and let us know this?! We spend money on gas and tolls to only be disappointed! To Hannah and the rest of the staff at this dealership you should be ashamed of yourselves and do better! read more

could not come to terms on cars before,but boy have things changed. came in just to test drive a ford edge, don't know why I sat down with salesperson M C Reopell.not only the car I wanted came 1000 dollars less than other dealerships 100 miles from catskill they gave me everything I asked for on my trade , found the pre owned exactly what I wanted gave me the certified pre own warranty , but also threw in lifetime power train warranty at no extra charge, Will I be dealing with this dealership in the future I be crazy not to. eddiem945@yahoo.com read more

When I bought my 2012 Outback, my experience at Lacy's was great. That was the last day that my interaction with Lacy's was positive. The car has been a lemon in my opinion. Not yet 100,000 miles and already, catalytic converter at 46k, head gasket at 92,000 and the latest the transmission pooped at 94,000. One of the most memorable moments was when a Lacy worker backed my car into another car pulling it out of their garage. Causing $1K damage Dan Lacy was condescending and chauvinistic to me I wouldn't by another car from them if it was $20. I was so furious at the way I was treated they delivered my car to my home because they didn't want me in their showroom. Employees are great Owners and dealership sucks!!!! read more

The fuel pump that was recalled was not installed correctly by another dealer and our Subaru Outback was difficult to start. Brian in the service department at Lacy Subaru fit us in while we were visiting the Catskills and fixed the fuel pump that was not installed correctly by another dealer. Thank you Brian! read more

I have bought several cars from them. I called today to have my oil changed, they stated no problem. My husband took it up there and they couldn't do it because they were too busy. It's why I called!!! Went somewhere else. read more

Had a great experience with our salesperson Caroline. Coordinated our new lease and everything went well. Great customer service, and follow up. All went smooth. Caroline and Lacy thumbs up read more

Dylan Lacey really listened to what I needed and offered me a variety of used vehicles to select from. In addition, he texted me regularly with updates and when it came time to pick up my car he could not have been more helpful. All of the staff at Lacy Subaru were outstandingly polite and efficient. I also love their service department: quick, dependable, honest and affordable. read more

I bought a certified pre-owned 2013 Subaru one year ago, and discovered recently from another Subaru dealer that the entire exhaust is extremely rusted, and will cost between $1,500 and $1,800 to replace. I am otherwise happy with the car, but I know that the four-year old car did not become completely rusted in the past year, as I have relocated to a warm climate with no snow / salt. I feel that RC Lacy Ford Lincoln Subaru should have replaced this exhaust before selling or at least made me aware, as this is a very expensive repair. It is my advice to other customers to check the exhaust before purchasing. Thanks. read more

Wonderful buying experience- Jared and the team made the entire process seamless, hassle free, and I got exactly why I was looking for at an amazing price. I knew I was in good hands from the moment I walked in the door. Jared was very patient, answered every question readily, and presented me with lots of options so that I never felt pressured. Thanks Lacy's! read more

Amazing people! If you need a car go see JJ Jimenez he will get you the best car you can get! Had an amazing experience!