terrible. I would give zero stars if possible. my vehicle broke down across the street from this…read moreshop. This shop agreed to fix it for me. every time I called for an update he claimed he was getting to it that day. after 3 weeks of having my car and doing nothing with it I decided to bring it elsewhere. when I arrived he had it buried behind other cars and refused to move the other vehicles and said it wouldn't even happen that day. he told me "I will get to it when I get to it, I don't work on demand". after the police got involved and ordered him to move the vehicles he finally complied. I would not recommend !

Old school family mechanic garage Ralph and his team are fantastic . Reliable, knowledgeable and…read moreprofessional. He works on all my vehicles. A blessing to have in the community we love Family Automotive

Service was friendly and informative. The work done matched the value. Every penny counts these…read moredays and there are so many shops that are a rip off. Haines Falls is trustworthy. I'll be bringing my car back for new tires.

Rory and his lovely bride run a tight ship. Lots of car bays, lots of cars out front, lots of…read moreactivity. There's a reason. Rory knows what he's doing. If you're looking for a conversation: go on down the road. Rory isn't the chatterbox type. But he listens when you speak. And he knows what he is talking about. And he actually does appear to appreciate a decent story or a clever joke. I have had 3 cars in front of him: a Mercedes Benz 550 SEL, a GMC Yukon, and my Audi A4. They all got fixed. They all got inspected. When I told him to do the bodywork on the Yukon, he hesitated. "Is this covered by insurance, Paul?" No. Happened a while ago and I never put in the claim. "Paul: it's going to be a bunch of money. Let me give you an estimate and then we can figure out what you want to do." Just do the work. "Really, Paul: let me get back to you with an estimate before we get started. The bodywork you need is extensive, and even with used parts, it's not going to be inexpensive." Alright, Rory. You're the man. Well: he was right. It was a ton of work and it was going to cost more than the car was worth of Kelly BlueBook. "I would sell it, Paul. There are guys that can fix it themselves and they might have some interest." When a mechanic doesn't want to charge you too much: that's a rare thing. Rory is a good guy. This is a good place. Highest recommendation.

The crew did a great job on my Classic Mini Cooper, taking the time to do the job perfectly the…read morefirst time. Although it took a little longer than expected, I'm glad they didn't rush things. Highly recommended. Autumn in the front office is always on top of things and one step ahead when it comes to dealing with insurance companies. Thanks, Guys, especially Blaire!

This business is top notch. My car wound up getting totaled, but the entire staff was completely on…read morethe ball in terms of communicating with me and my insurance company. My interactions with all employees were 100% productive.

FYI. New owners took over in 2023 do not pay attention to any old reviews. Thank you…read more My name is Steve , the day you took over from John L, I went to you before you were even open and spoke with Brian about being a lifelong customer of John's, and wanting to keep relations alive. When you opened, i had my son bring his Subaru cross trek and Brian was the one preformed the body work and repainting and we were very satisfied. My other son and I also have a Durango SRT which we show in competitions. I came back a few weeks ago and spoke with Lindsay as Brian was gone, which was to install and adjust a carbon fiber hood and installing the vents in the hood as well as a carbon fiber trunk wing. I provided phone numbers/ Names of who to call for any questions or issues since this isn't a "everyday thing" shops around here do and in total spent 45 min at your shop going over everything so they're are no issues or problems The vehicle was there for over 1 week and during that time multiple attempts to contact the shop were made to make sure things were moving along and and the only call I received was 2 days before I picked it up to say 3M tape needed to be ordered. The shop phone is NOT monitor and there is always a full voicemailbox. I eventually had to drive over to the shop to ask about it's status and on the day we were instructed to pick it up, when we arrived we were told it was NOT completed and Lindsay was misinformed. The day we actually picked it up, my son went over the car and they're were several issues. The trim from under where the trunk wing spoiler was taken off and left lying in the trunk for whatever reason. I was told they were looking to see if they could drill holes to attach the accessory wing which I'm glad they couldn't because that would've not only destroyed my original wing but the $1,000 carbon fiber wing as well and is NOT how its supposed to be installed as I provided documentation on how to properly install it which involved 3M taped and silicone. It was installed using the 3M tape ONLY. The hood is installed very far forward, the vents were not installed correctly by not having the clips under the fiber layer, and make screw mounting hole elongated, if not aligned. On top of that the packing tape from transportation was never removed and now I have to clean off tape residue. Again no one called tech support to confirmed installation and how it should look. The windshield wiper sprayers had to be relocated into the Cowell, which not reinstalled correctly and now water can get in around arm gasket not making it sealed. When asked about this issues, Lindsay stated she had trouble aligning the drain vents in the cowell, I then asked if she contacted the company for questions to which she replied "no" and that someone watched how to install them on YOUTUBE. In my opinion, as a paying customer who's frequent this shop for 40+ years the treatment and service I received is 100% unacceptable. Prior to leaving your shop I expressed my concerns and frustrations to Lindsay to which I recieved excuses and frustration from her which included "we don't do this" to "I didn't charge you alot because we don't normally do this" and my personal favorite which was "well maybe you should have taken it to a custom shop" To which I say both are inexcusable and completely unprofessional since this was a task she took on and if she felt she couldn't do it she should have stated so. I had very high hopes of bragging about your Shop at the shows and how a local business now has custom experience that would open new venues. Before I left, Lindsay did get to a point where she said she would give me our money back for the issues and frustration. I was hoping this could be rectified and just Fixed. But I have given it serious consideration and I unfortunately can not let this slide. I do not feel secure returning this car there again to have issues rectified. The car has been taken elsewhere to be redone by a shop who has experience which is not local and because of this I would like a refund. I really wish things had turned out better in this situation because not only have you lost local business but a returing local and loyal customer of over 40 years. Thank you. . For this consideration, we will not leave any reviews or talk ill of your business as we understand mistakes were made and an attempt to rectify the situation are yet to be made This was what was sent to the business and They never responded.... SO Let the Reviews Begin.... Under new ownership, and I would not recommend them....

The worst body shop, firstly the owner is the most rude person I know, 1 month with my car, only…read moretaking money from my insurance, almost 10k and in the end when I went to pick up the car when I got home the car was failing on the radar, when I went to my dealer the radar had not been set correctly I had to pay almost 1500 out of pocket, do not go to this body shop!!!! you will lose money and time!

This is the only spot in town where I get oil changes and inspections. I don't trust anyone else…read more Full disclosure: I have a 2006 Volvo wagon. Even some of the best mechanics say to take it to a Volvo dealer or specialist. And I do. But for regular oil changes and the like, these folks have been great. Highly recommended.

Arrived at 9.30 am for an inspection with 4 cars ahead of me. Left there at 12pm. 2.5 hours later…read more While waiting the kid working the front office was rude to an elderly lady that was also waiting. He gave her a hard time for not staying in line in her car, guess sitting in a car for 2.5 hours wasn't acceptable to him. I myself am a double amputee and had a hard time sitting in the same position for that length of time. Yes signs are clearly posted to stay in your car....I get it. But 2.5 hours is unacceptable. Kid needs to spend less time on his phone and pay more attention to the customers. He should be apologizing and not scolding, specifically the elderly.

Jimmy's Auto Repair is absolutely top notch. They are the only mechanics that I trust. They provide…read morenot only superb, reliable, and professional service, but are extraordinarily HONEST. They have advised me when my car was going to become more expensive to keep than replace. While that obviously doesn't benefit any mechanic in the short term, it yields long-lasting trust and loyalty. I have recommended them to all of my friends. I still have my cars serviced with, even after moving two hours away. They make time for their customers, and are always helpful with any questions, and are always there to help. I get very average cars worked on, but I know that they absolutely have the expertise to work on high end cars as well. If you're new to any area, it's often hard to figure out whom you can trust with your car. I can say confidently, that they will treat you with warmth and professionalism. I speak from years of experience- no one else comes close. Everyone at Jimmy's truly cares about their customers, and it will be abundantly obvious to you, once you have your first appointment.

MASTER MECHANICS! The best and extremely honest mechanics…read moreyou will ever find!! I have no problem leaving my car and them doing whatever they feel is necessary. Been using them for over 30 years and will never let anyone else work on my car. Certified to work on any model out there.

Expensive and vey rude. Disppointed by how Joe treats his…read morecustomers, he changed his price after he started working on my car, I felt being blackmailed. Questionable quality of work. I will.never go back!

My 18 year old son rode his car into a ditch and Joe was there at 1am within minutes of a call…read more He professionally handled my concerns and the towing and worked with us and insurance adjusters to figure out best next steps. I felt I could breathe again.

Different kind of review here. My car broke down as I was approaching Hunter for a Saturday of…read moreskiing during MLK weekend. Ended up spending a few hours here awaiting my diagnosis and tow back home with staff, Including the owners, that couldn't be any more accommodating. The diagnosis came fast, they were super courteous, and allowed me to hang around well beyond the shop closing for the day. Not a doubt in my mind that I'd return again if I were in a pinch or someone I knew needed their help.

My family have been going to Pete's for over 20 years, could not see ourselves going anywhere else!read more