I go to the one in Blacksburg, VA all the time. The 1st thing that I would like to point out is the…read moreexcellent customer service. I went there today and they were already trying to help me before I could even make it through the door. But seriously, they are always super helpful, knowledgeable, and friendly. 2nd, it is so much more convenient when you need to pick up just a couple of things as opposed to driving to the neighboring town to hit up one of the big hardware stores. Besides, I like to support the local economy in Blacksburg as much as possible.

Heavener has expanded their inventory in the last half year and added a large section for gardening…read moreand patio. They always have had friendly, knowledgeable and helpful staff. I have saved time and money on so many house repairs going to Heavener rather than Christiansburg and buying one washer rather than a pack of 10.

I cannot believe Stihl authorizes these people to service their equipment. Maybe Stihl does not…read moreknow how they treat people and their equipment. Well, they will very soon. My mother-in-law took her Stihl blower in to have the primer bulb replaced. That was all it needed. That was all she wanted done. What they did to her blower was criminal. Not only did they not replace the primer bulb as she had ask, they broke the throttle lever off the carburetor when they dis-assembled it. Why they dis-assembled her blower to replace an easily accessible primer bulb is beyond any conceivable explanation or understanding. When she went in to pick up her blower after being told it was ready, she was handed a bag of parts, and a bill for fifty some dollars. They had the nerve to tell her (after they broke the carburetor) it needed a new carburetor, and it was going to cost as much to repair the blower as it would be to purchase a new one. Then they charged her fifty some dollars for their "fine" service. All it needed was a primer bulb! You can see in the attached photo the condition in which they returned her blower. If legible, the broken throttle lever pieces are circled in the photo. Unbelievable!!! Had this happened to me, these people would be in court making reparations for the damage they caused. This is truly criminal taking advantage of a person in this manner. If I heard one day someone burned them out, I just might have to smile.

This store is handy. You can find a lot of gardening and landscaping items at the center. They have…read morea nice snack collection, including Birch Beer.

Had a bad experience with Harbor Freight today.  Purchased 2 motorcycle chocks in Urbana, IL on Jan…read more25, 2017.  I needed to transport 2 motorcycles, one larger than the other.  The first chock I installed would not work on the larger bike so I used it for the smaller.  I then had to purchase a different chock for the larger bike.  A couple of weeks later I am back in Virginia and want to return the unopened 2nd chock for store credit at the Christiansburg Harbor Freight store (store number 625).  I went through numerous conversations with the two stores (Christiansburg and Urbana).  In the end, even though I have the record of the purchase on my credit card and the box is unopened, the Christiansburg store would not issue me a store credit for a return.  Further, when I look at their website to see if another remedy for this matter exists I found the following statement under returns and exchanges.  Item 8.  The manager has the right to refuse returns of any item, at any time, for any reason.  You would never see this at Lowe's, Home Depot, Walmart, etc.  Let the buyer beware.  I will never purchase another item from Harbor Freight. Ed McClure Willis, VA

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Hinton Hardware is a family run establishment. All of the owners are lovely people, who have been…read moresuper helpful with our projects over the past four years. We have used them for all of our paint needs for the house, and have been happy with the quality of the products. If they don't have something on hand, they are generally happy to order it. They have basically everything you expect from a small town hardware store and then some. It also operates a little as a museum of natural history --the mom, Gemma, collects minerals and meteorites, as well as historical artifacts. It's worth a gander for that alone.

They are a great store and serve the Hinton area well. Always friendly, cheerful and most of all…read morehelpful..

This is the best home/hardware store I've ever been to. Honestly…read more Every single member of the staff is wildly helpful. They're so knowledgeable about so much. I come here a lot since we just bought our home and it needs some work. Anytime I'm in there, I can easily find someone who knows just how to help. If you need anything for your home, this is the place to go.

Went in for a pair of door knob's and left with door knobs and a great set of steps for my pier…read more The entire experience was amazing. The two gentlemen that assisted me with my purchase went above and beyond. They knew I was going to install them on my pier 250 miles away so they were very meticulous when rounding up all the parts needed. They were very friendly and courteous I'm a DIY kind of guy so I have a lot of experience with hardware stores but not one of them could hold a candle to the customer service I received at this store. Hats off to you two Van

I learned the hard way not to special order products from a box store. 4 weeks and counting and our…read moresiding still isn't in and winter weather is fast approaching. We were told several times that it would be in by the 31st only to find out after the 31st it still hasn't shipped from the warehouse. For 100 bucks more I could have ordered it from a regular supply company and had it in 2 weeks. I will never special order anything from Lowe's ever again.

I just spent a fortune in two renovation projects which most items came from Lowe's. I'm not…read moretalking about small jobs. We renovated a storefront to get it open and several rooms in our home. I understand stores have to have a return policy but we had multiple purchases over the time it took to get these jobs done. With any project you have items that you actually didn't need. When I gathered them up after we were close to finishing and knew we didn't need certain things I took them back. To my surprise after they had told me just bring back anything you don't need they failed to tell me there was a time limit. Yes maybe I should have known that but I didn't. So some of the items they took back anyway since they didn't. Hear this Lowe's I have a 20,000 project coming up and I will never step foot in a Lowe's store again. The items I needed to return aren't things that go out of style it was plumbing items and other items that you sell have sold and will always sale. I will find every mom and pop hardware store I can and get the rest from your competitor. Perhaps you should teach your associates not to talk down to someone who just spent 20,000 dollars with you. The next 20 won't be going to your stores that you can count on. If there was a way to rate you with negative stars I would do it.

Not fancy but they have everything you need to successfully complete your project. Also, there are…read morenice, knowledgeable employees, good store hours, easy to find, and parking is easy too!

What a wonderful place to go if you are looking for something but not sure what it is, they have…read moretips and specials on items that you may need in the future.