Don't get me wrong. This store usually have what I need in a pinch. Some of the crew is a great…read morehelp. There is one employee that I will not recommend dealing with. Seems as if this employee has an attitude towards everyone including peers. Sent wife after a certain item. Sales associate told her that that don't carry that brand and never have. Upsold her a more expensive brand. Stopped by the next day. And lo and behold. There sit the cheaper brand that they claimed that they don't carry.

pleasant people, good-quality plants in spring, wide in-store selection of a VAST array of…read morematerials, easy returns when necessary.

Heavener has expanded their inventory in the last half year and added a large section for gardening…read moreand patio. They always have had friendly, knowledgeable and helpful staff. I have saved time and money on so many house repairs going to Heavener rather than Christiansburg and buying one washer rather than a pack of 10.

I go to the one in Blacksburg, VA all the time. The 1st thing that I would like to point out is the…read moreexcellent customer service. I went there today and they were already trying to help me before I could even make it through the door. But seriously, they are always super helpful, knowledgeable, and friendly. 2nd, it is so much more convenient when you need to pick up just a couple of things as opposed to driving to the neighboring town to hit up one of the big hardware stores. Besides, I like to support the local economy in Blacksburg as much as possible.

Location - awesome location ! Right off major roads and surrounded by many other shopping options…read more Parking - tons of parking including special parking for those with hauler type trailers while picking up large orders Hours -universal Lowe's hours Staff- friendly , knowledgeable Selection - good selection , the store feels a bit crowded Prices - universal Lowe's pricing Kid/family friendly - yes Technology notes - Lowe's offers an APP for mobile devices , I did not notice self check out at this location although it was quite busy I could have overlooked this by mistake

HORRIBLE customer service! Very few humans there & u better plan to b there FOREVER if u want…read moresomething & then u still won't get it. Jerry was polite & helpful; however the recent transaction he was to help me with didn't materialize. Spent over 45 minutes in the self/no help phone circle today & didn't get a call back from the one person who was supposed to b able to help me today. (Dan) Sooo disheartening Lowe's..get it together

There is no need for resolution. I have resolved the issue as I purchased a water heater from…read moreLowe's. The heater was delivered the morning after the purchase. Yep, they delivered it in the snow. Perhaps the best resolution would be that Home Depot create an in house delivery service. It is apparent that the outsourcing the delivery of your product is not working for you.

Bought a refrigerator, delivery was bungled and then the delivery warehouse canceled the…read morerescheduled delivery without informing the store. Store was very complacent about letting the delivery know about the unauthorolized cancelation! It is a shame that a national store can be this cavalier with customer time and money.

I learned the hard way not to special order products from a box store. 4 weeks and counting and our…read moresiding still isn't in and winter weather is fast approaching. We were told several times that it would be in by the 31st only to find out after the 31st it still hasn't shipped from the warehouse. For 100 bucks more I could have ordered it from a regular supply company and had it in 2 weeks. I will never special order anything from Lowe's ever again.

I just spent a fortune in two renovation projects which most items came from Lowe's. I'm not…read moretalking about small jobs. We renovated a storefront to get it open and several rooms in our home. I understand stores have to have a return policy but we had multiple purchases over the time it took to get these jobs done. With any project you have items that you actually didn't need. When I gathered them up after we were close to finishing and knew we didn't need certain things I took them back. To my surprise after they had told me just bring back anything you don't need they failed to tell me there was a time limit. Yes maybe I should have known that but I didn't. So some of the items they took back anyway since they didn't. Hear this Lowe's I have a 20,000 project coming up and I will never step foot in a Lowe's store again. The items I needed to return aren't things that go out of style it was plumbing items and other items that you sell have sold and will always sale. I will find every mom and pop hardware store I can and get the rest from your competitor. Perhaps you should teach your associates not to talk down to someone who just spent 20,000 dollars with you. The next 20 won't be going to your stores that you can count on. If there was a way to rate you with negative stars I would do it.

Lies, I tried to give stuff that could be sold. Was it 100% perfect condition, no but it could…read morestill be sold. They would not take it and I was told that is has to be in 100% perfect condition and ready to be sold. You want people to donate stuff and then make sure it is pristine to be stuck right on the shelf. If that is there expectation, then they are not really selling for charity purposes but to make a profit because anyone that really needs help would not really care if it was 100% or not as long as it met their needs. IMO, they can take the time to make it look the way they want. All they want to do is just collect money. The IRS really needs to evaluate all of the YMCA thift stores because I firmly believe they are not operating as a 501c3 but are really a for profit organization. Have you seen their prices? Somethings are higher than what you would pay at stores. They are not trying to sell to those in need but to those that can afford their prices. A true charity would price the stuff to move and would not care if items that were sold were bought to be resold. I am not the one that buys to resell but the one that gives stuff to these stores to be sold but no more. I will give it to a nonprofit that actually cares.

The Y has always been shabby and junky - it certainly looks like a thrift store -but as of Summer…read more2021 it's also expensive and the past couple times I've gone, I regretted it. A dirty white used box fan for $15? I can get a new one at Walmart for $15. The local Goodwills are far superior in the clothing department - way cleaner and more organized with better inventory. The Y has good books, and better housewares and hardware but also junk like a whole table and shelf units of discarded water container/thermoses/Go-Cups which is sad and gross. Since the housewares are now priced close to retail, who cares? The best thing about the Y is it's only 3 blocks to the North Main Goodwill. If you like your thrift stores really shabby, try the Salvation Army in Fairlawn. Better lighting and way better prices, for instance all clothing is $1.

I went here with my two kids to get father's day gifts. Immediately as we entered the store a older…read moreshort lady that works there followed us through the entire store as if we were going to take something. I dont know what this woman's problem was but it made me feel very uncomfortable having two kids with me being followed. I will not be coming back here unfortunately because I really like harbor frieght.

Had a bad experience with Harbor Freight today.  Purchased 2 motorcycle chocks in Urbana, IL on Jan…read more25, 2017.  I needed to transport 2 motorcycles, one larger than the other.  The first chock I installed would not work on the larger bike so I used it for the smaller.  I then had to purchase a different chock for the larger bike.  A couple of weeks later I am back in Virginia and want to return the unopened 2nd chock for store credit at the Christiansburg Harbor Freight store (store number 625).  I went through numerous conversations with the two stores (Christiansburg and Urbana).  In the end, even though I have the record of the purchase on my credit card and the box is unopened, the Christiansburg store would not issue me a store credit for a return.  Further, when I look at their website to see if another remedy for this matter exists I found the following statement under returns and exchanges.  Item 8.  The manager has the right to refuse returns of any item, at any time, for any reason.  You would never see this at Lowe's, Home Depot, Walmart, etc.  Let the buyer beware.  I will never purchase another item from Harbor Freight. Ed McClure Willis, VA