I bought a hamster that the worker said would NOT bite and would be very friendly, but the hamster…read morejust bit me which brought blood. And we didn't get a receipt. But when we called she said we couldn't do anything about it because we didn't have one.

Took our Shih Tzu to get groomed. Asked for shave all over (2nd shortest cut on chart). Said to…read moremake sure tail and face around mouth are shaved close. Got call that groomer had to leave and someone else will take over grooming. She asked what cut because other groomer didn't leave notes. So I repeated about the close shave face and tail 2nd closest shave all over. Went to pick up and she was shaved close everywhere but tail and face. Gave me 10% off, but wouldn't go ahead and finish cut. She now looks like a Scottish. Never again.

Did a PHENOMENAL job on my 9yr old Blue Heeler and 4yr old Husky! They were friendly, professional,…read morefast and affordable! Will 10000% rebook with them! I have never been so impressed by the way they handled my pups! Even keeping them together to help with one's anxiety even though I know it had to make things a little more difficult. HANDS DOWN THE BEST EXPERIENCE!

They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.

All For Paws Animal Clinic offers all star veterinary care. I recently adopted a kitten, Vera, (now…read more8 months old) from a local rescue who, after a few weeks needed to go to the vet for an ear infection. Dr. Butler discovered after a few check-ups that she had a polyp that needed surgery to remove. Throughout her appointments leading up to and the day of the surgery, Dr. Butler and the techs were wonderful with their care and treatment of Vera. They are incredibly kind and take the utmost caution with making sure that the animals they treat are as healthy as possible. Today I took Vera in for her first post-op appointment. Dr. Butler had been called-in on her day off for another patient (which caused a delay in Vera being seen) and personally decided to stay and see Vera herself. I was immediately called and informed of her decision and then within 15 minutes she called to let me know that Vera seemed to be healing quite well and would bring her right. Dr. Butler brought Vera to my car and informed me that there was no charge for appointment today, as a result of the wait time and "what a good patient she is". I am so grateful that this clinic exists and that not only are they the most wonderful staff, but they are affordable too. I am a student in the area and Vera is my first pet I've had on my own and I would not have been able to have the success I have with her without All For Paws. I would also like to point out that all of this has taken place during the COVID-19 crisis and that this clinic has done a fantastic job adapting to appropriate health and safety practices while still providing quality care. I cannot recommend All For Paws enough!

They accommodated a last minute appointment for my sick dog and I was super impressed by this vet…read more Clean, quick and friendly. Dr. Jordan correctly diagnosed a critical condition and began to treat him. He had to be moved to a hospital, but I credit Dr. Jordan and the staff with saving his life. She didn't try to sell stuff or do more testing than needed, she was always cognizant about the pricing of things. Highly recommend!

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

This place either needs to be shut down or seriously renovated. I worked with aquatics for years,…read moreand this shop displays a terrible array of neglect and disinterest in its aquariums. Aside from that, there are "shop dogs" that wander freely during all hours. The dogs are not for sale. They are mostly tame, but relieve themselves all over the shop, leaving behind an unbearable odor. This might sound contrived, but I am suspicious of activity going on there. I owned two fire-belly frogs for a few years, and visited this shop only once for crickets. Upon purchase of said crickets, the owner/operator asked me if I needed anything *special*. I said no, that the crickets would do just fine and began to exit. The employee asked me in several different inflections if I didn't come in there for something more special, something not usually sold in stores. I have first hand accounts of other patrons experiencing the same kind of badgering and insistence. If you need pet supplies in the NRV, as much as I hate to say it, please go to PetSmart. There used to be a nice shop on West End, but it seems to be closed now.

A friend and I ventured over last week, excited to find a pet store in the area. After visiting…read morehowever, I'm torn between telling everyone to go and rescue the animals there and warning anyone & everyone to stay far, far away from this place. The last thing I wanna do is see them gain business, but the animals there -desperately- need rescuing. The place is dark, dingy, cramped & cluttered, w/too-small cages stacked on top of each other and everything from the facilities to the cages themselves in need of major upkeep, care & maintenance. I felt like I was going into a 3rd world black market animal seller (for food or for Heaven knows what I don't know..) when I walked in, and you can feel the desperation & despair of the animals, being forced to live in those bleary, squalid conditions. It was clear the critters themselves weren't getting the attention & care they needed, and the space itself was just.. extremely unsavory. I'm not against pet stores in general, so please don't mistake me for someone who'd review any pet store thusly.. but I do love animals, and that place just made me want to cry. After leaving "Classy Critters," I wish I could take every pet they had home with me; from the cockatoo to the tarantulas, right down to the ferrets & fish.. just so they wouldn't have to live there. :((( Sooo very, very NOT good...

They said it would be cold this weekend but I was still caught off guard when we rolled into town…read morefrom NJ and it was less than 10 degrees. This may be the first time it's gotten colder the farther I drove south. Anyway my dog LOVES to play in my grandmother's fenced backyard and after a 9 hour car ride I knew his zoomies would be next level. I was psyching myself up to head over to C'burg to one of the big box stores to find a doggie jacket when I spotted Kibbles. Could it be??? A local pet store in Radford??? I pulled over and called to confirm they had coats in stock and that pets could come in. Me and my dog tried on 3 different coats - Ruffwear for the win - and I also nabbed him a stocking stuffer for Xmas morning. What a pleasant surprise. I was shocked that the employee said the store has been there 8 years! I'm telling everyone I know - my local family is full of pet lovers and will enjoy patronizing a local business.

I have shopped here for years, despite the unfriendly, unknowledgeable staff that acts like you, as…read morethe customer, are dishonest and trying to cheat them. I like to support local small businesses. I've had two incidents where they were unbending and righteous in their response. One was when I inadvertently put a scoop of the higher priced (by .49) biscuits in my bag. Told the manager at the check out and he said he would have to charge me the higher price or I could go get another bag! ONE Scoop! The second was I purchased two bully sticks and only got home with one and when I called the owner insisted he put it in the bag. I said it was not in my bag and they should offer me another. Then asked to speak to the owner and while waiting was cut off. I spend on the average $85-100 month here. You would think they could keep a loyal customer happy?! Won't be going back!!