Northside used to be total care for my pets. I had to move to florida, and I haven't found another veterinary yet quite like them and the medicines don't work either. The flea and tick pills I bought here at one of the veterinarians. Didn't work. So I'll be reaching out to northside I was never disappointed with them read more

Such wonderful and supportive staff here. They truly care and go above and beyond to help answer and address all concerns we had. We feel so comfortably handing over our pups to these guys when we have an appointment, and they will always call us to go through how the appointment went which is so helpful! read more

Didn't care to help dying baby goose cant walk or swim and was abandoned they didn't care and hung up on me

Words cannot express how grateful I am of this clinic. My dog had suddenly became ill and I initially went to a more expensive un-personable clinic. After I brought her back home, my dog got worst and I decided to take her to Northside Pet Clinic. Unfortunately, my baby passed away in the waiting area, so she was not able to be seen. However, although she was not seen, this clinic showed so much love, support and service within a few hours than the other clinic could've possibly offer. If I were to ever get another pet, I think this would be where I take them. read more

I took my Shih Tzu, Truvy, to Northside Pet Clinic today and they saved her life. She got exposed to some chemicals from the exterminator, that caused a severe allergic reaction, and caused he throat to close. They began working on her immediately and now she is home begging for food again. I can't thank them enough for saving her. I can't recommend these folks enough. read more

I cannot express in words how highly i recommend this vet clinic and Dr. Kathy Vaughn!!! Dr. Vaughn has been with my family through the good and the bad (with plenty of tears along the way). She is attentive, compassionate, and knows how to treat just about any animal you might encounter - dogs, cats, birds . . . even goldfish!! She also will not rest until she has provided your pet with treatment and answered all of your questions. She has called me at 8 or 9 p.m. when she got through with all her duties just to check in on my baby (then a 16 year old border collie mix) and see if he needed anything. She is also realistic when it comes to the high cost of caring for a pet - and talks you through all the possible options or courses of treatment. She has guided me through removing a full-sized bat from my bedroom, nurtured my dogs through every type of malady, helped when my elderly border collie was near the end, and now has taken a sick goldfish. I don't know if the goldfish will make it. But I know Dr. Vaughn will give that fish the best possible treatment. read more

Dr. Vaughn's facility is a no-frills place for sure, and like the rest of us it's showing it's age, but the people there do good work and they love it. Dr. Vaughn has taken care of my animals and I trust none other. The price is right, and when every other doctor is telling you to put your animal to sleep, give her a try. She is amazing, and she does medicine the old way--with common sense. If you want your dog or cat to be met with a spiritual leader who will feng shui your hamster's cage or your cat's climbing post while you sip on cucumber water,then this clinic is NOT the place for you. But if you have a serious issue and you are budget conscious, then this is your spot. Ignore the bad review, and the dents and dings, and know that nobody is more committed to your pet. It isn't the fancy place, but you also don't get charged those fancy prices either. read more

My partner and I have 7 animals: 2 birds; 2 cats and 3 dogs. We've lived in a number of different cities, but never have we had a vet and a staff of people who truly love and care for our animals like Dr. Vaughn and her staff. In regard to boarding, we've boarded our dogs at Northside Pet Clinic many times - for days and for over a week at a time. Not only do they take good care of our babies, they send us pictures from time to time, and we know that every person on staff loves them and helps take care of them. Northside Pet Clinic isn't a clinic that caters to the wealthy or arrogant; it is a down-to-earth clinic that chooses to focus on the care of animals owned by people who love them, people who can easily afford care and people who struggle to give their animals the best care possible. All I can say is that I trust all of my animals to the care of Dr. Vaughn and her staff, whether they are being treated or boarded. read more

Still in shock of how this place is even in business. It should seriously be reported. Very nasty inside. Not sanitary at all. Pathetic to think these people care about animals... Just check out the boarding facility. It will tell you all you need to know. -5 on a 10 point scale. read more

I love my rabbit dearly. I put in a lot of work, despite my circumstances to which I could not control, to get him the proper care he needs. I took him to this vet to get neutered, with a certificate from MARL that said the procedure would be $40. Great!! Seeing as how I'm a 19 year old server, making 2.15 an hour at a failing business, that fit my needs perfectly! I called northside the day I got my certificate, asking if there would be any extra fees or charges. They said there would be a charge of 27.50 for pain medicine. I was fine with that. I saved up around 85 dollars, which is half a month of pay for me, for the travel expenses (1 hour there 1 hour back), and had about 15 dollars cosh for emergency in case something came up. I called again two days before the surgery, to double check on extra fees I might have to acquire. Nope, they confirmed. Just 27.50 Well I drop my Bunny off the day of the surgery. I was told come back sometime after 4:30, he'll be ready to go home. I was ecstatic. I asked again. Are there any additional fees I need to know about? Nope.just 27.50 Fabulous. I leave and go to pet smart, under the impression that I can afford to get my bunny a bag of yogurt chips (he loves them) for after his surgery. I leave Jackson and make the hour long drive home. Upon arriving home I have a voice mail from the only employee that showed me any humanity whatsoever, ms. Heather. She said gene would be ready after 9:30 am the next day. Confused, I call the clinic, I ask what time should I pick up my bunny? I tell them his name and the rude receptionist, who I will not name, told me that he would be ready at 430. I ask ONCE AGAIN about charges, and am told 27.50. So I drive the hour long trip to jackson, only to be told by the same woman who said pick him up at 4:30, "oh! No. Rabbits don't go home till the next day after the surgery." Not a big deal, I said alright well what do I owe you so I can just get him tomorrow. She then tells me, "it'll be 80 dollars." Of course, I had planned for something I didn't know about, but not that much. I only had 55 dollars to my name after paying for the surgery. 52 once you count off the treats. She tells me I can't take my rabbit home until that's payed. So I ask what is the fee for? She starts listening things nobody has mentioned to me bio fees, post surgery medication, extra antibiotics because my bunny ate through his stitches (under their care), pain injections fees, etc. I was livid. I explain I don't have the money. Then she starts talking down to me saying, "an average neuter is 300 dollars blah blah blah," well lady I'm 19, paying my way through college, and unable to cover that. That's why I got a discounted neuter in the first place. With tears in my eyes I swiped my card so this woman would stop belittling me in front of the other customers, as if my financial situation wasn't embarrassing enough. As I was leaving, I called back up to the clinic to give them an earful. I was livid. A sweet woman named Heather answered the phone, apologizing on behalf of the rude receptionist, apologizing for all the miscommunications, and apologizing for the unproffesionalism. She explained that she would take care of the problems for me, she discussed the extra fees very openly, and told me there'd be another 20 fee the next day, which was fine, I just needed the communication. Finally my boyfriend got my bunny for me, Heather gave him the proper guidelines for after care, she continued apologizing, and thanked us for our patience. Heathers kindness and professionalism is the only thing that saved their rating. Also, it may not be entirely her, but I am giving her the recognition for my rabbits quick recovery. A personal thank you from me to Heather for showing me humanity despite my circumstance and for taking care of rabbit. If I ever go back, I will only go through her. Period. read more

Northside Pet Clinic may not be what appears from the outside to be a state of the art clinic or boarding facility however, the staff and Dr. Vaughn are #1. Dr. Vaughn has taken care of my goats, chickens, geese, dogs and cats for 15 years. My dog actually loves going to the clinic to board. He loves everyone there. Dr. Vaughn and staff have nursed a kitten that I was sure was in need of being put down due to a dog attack back to health. Helped my dog who has cancer. He has survived 3 years beyond his life expectancy after diagnosis. This has been accomplished with no treatments. She worked for an hour trying to help me save a goose from botulism. Has come to my house for house calls for my goats. I have been met at the clinic at 1 a.m. with sick dogs and cats. What more could you ask for from a dedicated veterinarian. read more

We are very please with the service "Nitro " our beloved German shepherd has received. The staff if vey friendly and we have always experience a clean environment. read more

Stay as far away from this place as you can!! I should have known from the time I walked in that I needed to turn and run!! The lobby area smelled of poop and was very bland. They kept my dog for a few days due to illness and not one time did anyone call me with any status updates concerning my dog! Not only that, when I called myself to check on him I didn't get any answer! Given that day was a Sunday, but why should I dial the number every hour just to hear how my dog is doing? I finally reached someone around 5pm, only to say that my dog was "doing the same"!! Ok, and how is that? No one called me yesterday to inform me, now today he's doing the same!? I should have stuck with my regular vet, but do to the circumstances this was the best thing going! Not only that, they gave me my dog back full of poop! They informed me that he couldn't take a bath because he was "sick". I called several vets asking for a second opinion and all of them said the same thing, just because he's sick doesn't excuse you from at least wiping him down with a warm towel so it won't be so bad! Not only that, I probably would have been ok if someone would have explained this to me when I picked him up....but once again, nothing! I would NEVER IN A MILLION YEARS RECOMMEND THIS PLACE TO ANYONE WHO LOVES THEIR ANIMAL!!! read more