Dropped my grandsons quad off In February of 2025, for warranty work now it's now the end of June…read more2025 and they said come and get it. They were unable to repair it so much for factory authorized repair facility Nothing changed except them running out the quads warranty. It was brand new with a check engine light not going off. It was beyond their mechanical abilities to resolve. Maybe a good place to have a tire repaired not much more

They charged me for a service that wasn't requested and proceeded to charge me for it, I called ask…read morethem what happened and why they did it when I did not ask for it, they agree to refund me and the call ends. 3 minutes go by and the owner of the business calls me and starts yelling at me to bring the bike back and tells me to never come back, horrible people takes much to long to do and very over priced for knock off materials they sell wouldn't recommend

JT could be the best priced most reliable honest dealer in NEW YORK. He has always treated me right…read moreand has no complaints on eBay for a reason. JT I am blessed to work with you, have a wonderful Sunday! Robert

John is not only a very nice person but the bikes he sells are at prices that will blow ur mind go…read morestop by u will be more than happy!i bought my 2000 hd sportster xlh883 for 2,100$ with only 5k miles on it trust me u will be happy!cant wait to stop through again to get another nice bike!

Nice people and very helpful. I have owned a number of Harleys over the years. I have experiences…read morewith several dealerships in Massachusetts and New Hampshire. Ronnie's customer service was excellent. I can't say that about every dealership.

Ordered a few items from them online. I figured, due to Covid, that items could be back ordered,…read moreand that's okay. It has come to the point where I just need a refund. Ordered online on 9/25/2020, item got back ordered to 10/28/2020. I asked for an update on 10/30/2020. I get an email saying it's pushed back to 11/11/2020. I email 11/20/2020 for an update. I get an email saying it's pushed back to middle of December. I would have been fine if: 1. They would update me without me having to ask. 2. They didn't charge me until they send out my order. 3. The customer service was better. Edit: Received an email from Kmartello@ronnies.com "You were notified in Oct ... that it was on backorder til the end of Oct.. You do not need to make a complaint, we will refund your money" 11/20/2020: Received refund

After walking into this shop back in June of this year and was greeted by John the owner, after…read moreabout 3 minutes of speaking with him, I knew I made the right choice by stopping into this cycle shop in my area. I told John what I wanted done and John took the time with me to explain exactly what they would be doing and he gave me a detailed price quote. Based on the way John treated me, I decided to bring my scooter to Iannace's Cycle Shop for the work to be done. I was told the work would take 3 days to do. On the second day I got a call from John and was given some good news, firstly, my scooter was ready to be picked up, a day earlier. Secondly, the actual price turned out to be over $100.00 lower than the original price quote, this because upon close inspection of my scooter, John found some of the parts I told him I wanted changed, to be in very good condition and didn't need changing. A win-win, picked up my scooter and it ran beautifully. Now, fast forward 5 months to just a few days ago, my son and I both have Can Am Outlander 570 ATV's. We wanted to get snowplow's installed on the machines. Iannace's Cycle Shop beat all the other cycle shop prices in the area, also able to complete the jobs in two days, other shops told me 4-5 day's. I told John that we would be renting a trailer from U-Haul to get our ATV's to his shop. Almost before I could finish my sentence, John said "come borrow the shop trailer to bring your ATV's to my shop". I don't know of very many business owner's who would go to such great lengths to help a customer in ways that go way above and beyond what could ever be expected of them. Bottom line is, best prices around, top notch mechanical services, quick turnaround times and great customer service, all designed to make the experience for the customer, a great one. I highly recommend Iannace's Cycle Shop for all your motorcycle, ATV or snowmobile needs, they also carry a large selection of accessories for all cycling activities. Thanks again John, you will forever be our "go to" cycle shop. Keep doing what you're doing and I'm sure your success will continue.

Love love love this guy. There are certain simple things I cannot do on my bike due to a hand…read moreinjury and he really came through for me. This is a family operation and his mom and I hung out while he worked on my bike. I can't wait to give him more of my business. And his prices are great too. There's gear there like saddle bags and leathers, helmets and gloves. They have everything.

Very pleasant atmosphere. Friendly. Easy to talk to and work with. I enjoy my visits. They made…read moremy bike deal very easy as well. Very satisfied

Did not refill coolant!! I brought my bike from 2 hours away for a regular service. Asked to flush…read moreand replace coolant and brake fluid. Their is no coolant visible in the reservoir. Luckily I towed it home or I might not have made it! Very disappointed for having paid $600 for them to do a general inspection and change of fluids. Billed me 2 hours labor plus parts ($235!!) to change coolant and brake fluid!!! Poor quality of work at a premium!! Didn't even receive a copy of the 60 point inspection checklist, not sure if that was done. When checking out I was also told that they tested my battery and that it only reported 400cca and may need to be replaced soon as they like to see the batteries between 800 and 1000 CCA!!! (more than my truck battery!). Now that I am home I have looked at the battery to find it is only rated at 230 CCA new. I scheduled this appointment months in advance to be ready for my trip next week. I could have and should have done better myself. Decided to pay a "professional" for peace of mind. Left with more worries than I started with.

Bob, Sandy & Staff are great people always taking time to meet your needs at fair pricing. They are…read moretruly part of the motosports community and are highly appreciated! Craig K. Oceanside, California

Legendary motorcycle shop, I was honored to meet the owner…read more If your in the area its a must stop for any enthusiast of vintage dirt bikes Great service as well

I will never do business here ever again. I brought my bike into have extensive motor work done I…read moregave him a budget of what I could afford and he went over my budget by $1300. Had no choice but to find the money to get my bike back out of hock because you would not release the bike till I paid for it in full. So After having had work done with new valves new cam lifters pushrods cylinders bored out 11,000 miles later pushrod let go. Brought it back to him for him to look at told me he didn't know what was wrong but was going to cost A minimum of $2000 to repair. I asked him how could you tell me how much it's going to cost when you don't even know what is wrong. Just looking for quick cash? What was really upsetting is that he wouldn't stand by his work after 11,000 miles.

Just got my bike up and running again and needed a few supplies, new helmet, cover, gloves, etc. I…read morewas amazed that their pricing is internet competitive!! Always happy to support a local business, and the customer service was great!!

WOW ! A rider's dream store. Hundreds of new and used bikes. You name a brand and it is most…read morelikely on the showroom floor or in the barn. Saved a couple hundred dollars on my new tires. Install cost was a little higher than I expected but based on hourly rate and normal dealership per hour rates. Mechanic was above par, certified by Honda, and treated my bike with respect. These folks will now be my go to shop for warranty items and add on stuff. It is worth your time to venture to Coxsackie and check them out.

Great atmosphere good service sales people are very attentive great help good at explaining thingsread more

At least one employee in this establishment is shockingly rude…read more I called this afternoon to see whether they might stock a battery for my 2008 Triumph Bonneville. After making my way through the voicemail, I reached a friendly gentleman in parts. He informed me that "we almost certainly have that battery in stock; let me check," and put me on hold. I waited patiently for about 6-7 minutes, then someone else picked up. The subsequent conversation, which took place about twenty minutes ago, was pretty short, so I'll reproduce it in full: Employee: Who are you holding for? Me: I was speaking with someone in parts; he's looking into availability on a battery for me. Employee: Well, he put you on hold because we got so many people here it's going to be about 45 minutes before he can look up your part. So you can keep holding or you can call back -- it's your choice. Me: Okay, so should I just wait about 45 mins and call back? Employee: [In a snarky/patronizing/"problem employee"/passive aggressive voice] You want to wait on hold for 45 minutes? Me: No... Employee: Well then call back. [Immediately slams receiver down on me.] Now let me just mention a few things. I'm easy-going and, as a local business owner myself, I certainly don't like to badmouth a Northampton retailer, especially during these hard times. And I also understand that a workplace can be frustrating when things are piling up. So I would have been very understanding if the second guy who picked up had said something simple like "Hi, we're really backed up. Can you call back later?" Or anything of a similar tenor. Instead, this person decided it would be more appropriate to present me with what amounted to a false choice, then hit me with a nasty and patronizing tone when I -- unaware that he was just looking for an opportunity to unload his attitude on an unsuspecting customer -- simply sought some clarification as to what he wanted me to do. To recap: I was just looking for a battery. I was going to give them my business. This was utterly uncalled for. To the owner of this business, I would suggest that this employee needs a serious talking to.