Self service for stones. I went to pick out a stone for a porch step. They dropped off stone and…read moreleft it in driveway. I had to place it myself.

My wife & I decided to have a patio built in our backyard this year, and our landscape contractor…read morerecommended that we make a trip to Plymouth Quarries to pick out the pavers. We went, and were blown away; not only by Plymouth Quarries' extensive selection of paving stones, but also their beautiful granite, and their customer service! We worked with one of their on-site representatives, who helped us choose the perfect pavers, which have given us a wonderful outdoor living space. I would recommend Plymouth Quarries to anyone looking for a wide array of materials & products for any project involving stonework or pavers, in or out of the house!

Dave is amazing! We called today to see if he had our grout in stock and we got the last bag!!! He…read morehas always been willing to go above and beyond. Great business, great prices! I would recommend for all you time and flooring needs

Worst place EVER to look for a carpet. The salesman was ASLEEP in the back and wouldn't help us…read more Told us to "go look through the samples". Rude and asleep. Nice way to run a business. Shame on you. You just lost out on a whole house carpet job. $$$$$ lost

I love this store. Took my teen-aged daughter in to pick paint for her bedroom and she walked out…read morejust thrilled about what a nice place it is. Elizabeth, the color specialist (?), took such good care of us. And she was just lovely to deal with. We have relied on Steve and his good advice for years as we have painted and re-painted the rooms in our house. The difference in having a store like this, as opposed to having to google answers to my questions - to help out the folks at the big hardware chains - is what makes "shopping local" the treat that it is. Please be kind to our home town merchants. Not every visit is perfect (I read some other comments) but we are so lucky to have options outside of the big box stores. Small businesses truly deserve our support!

We spent well over $100,000 at Hingham Lumber for home reno materials, including a full set of…read morekitchen cabinets. Going to Hingham Lumber for kitchen cabinets was a horrible experience and a big mistake. The Hingham Lumber designer mismeasured for more than half the cabinets had them made wrong. Rather than fixing their mistakes, the HL designer and cabinet department manager stonewalled us and the manager subjected me to verbally and physically abusive behavior. Due to the HL designer's mismeasurements, an entire wall of cabinets was not long enough to fit the space. To avoid weeks of delay, we agreed to adjust the placement of cabinets in our kitchen rather than having these cabinets redone. Also, the upper cabinets on the same wall didn't line up with the lowers as they were supposed to. We had repeatedly told the HL designer our design and space required they line up. When, after installation, we found the upper cabinets didn't line up, the designer said that - regardless of what we wanted - she had deliberately designed the cabinets to not line up because it was "customary". Again, to avoid weeks of delay, we agreed to have only one upper cabinet at the end remade with an extended section on one side. Because of Hingham Lumber's mistakes our kitchen doesn't look as good as it should have. The HL designer also mismeasured three lower cabinets that had to fit together between a wall and a load bearing post. They were too long to fit in the space. She told us to have our contractor cut into the load bearing post to deal with her mistakes! The HL designer ordered a back panel for these cabinets that was too long, with completely wrong trimwork. The crown moldings for the cabinets didn't arrive with the rest of the order. The HL designer said she forgot to order them. Then it got worse. The HL designer scheduled a revisit to our home. When she came, she brought a man she introduced as the manager of the Hingham Lumber cabinet department. Together, the HL designer and manager tried to blame our contractor, and then us, for the designer's mismeasurements. I reminded them the HL designer was the person who measured for and ordered the cabinets. Then, the six foot four male manager (more than a foot taller than I) suddenly stepped forward to stand toe-to-toe with me. His face turned red, he shook his finger right in my face and he shouted that Hingham Lumber wasn't going to pay to redo the cabinets they had mismeasured. I told the HL manager to move away from me, but he didn't. My husband shouted at him to get away from me, but he didn't. I had to start to step forward to get him to step back and finally get away from me. The HL manager finally agreed to take responsibility to have 4 of the 11 mismeasured cabinets remade. He said it would take four to six weeks to deliver them. The HL designer had previously told us it would take two weeks for delivery if any items needed to be remade. I asked the manager if his longer time period was in retaliation for me refusing to accept his bullying. He didn't answer. A week later, when we'd heard nothing from the designer, we contacted her. She hadn't even ordered the replacement cabinets. A week after that, a Hingham Lumber employee called us. This HL employee wanted to know if we were going to file action against Hingham Lumber regarding their manager's behavior. This HL employee then said any idea the designer and manager had acted inappropriately was only my "perception". I told him there were witnesses to the HL manager's behavior. He then asked me what I wanted. I said I wanted Hingham Lumber to order the cabinets that had to be remade right away and give a delivery date so our contractor could schedule his time. I also said I wanted Hingham Lumber to reimburse us for our contractor's charge for having to install cabinets a second time. Hingham Lumber still didn't order the replacement cabinets we needed. In desperation, I contacted the cabinet maker, Tedd Wood, directly. I asked for Tedd Wood's help in getting the cabinets we needed. Within 48 hours of my call to Tedd Wood, Hingham Lumber finally agreed the corrected cabinets would arrive timely and gave me a delivery date. (Thank you, Tedd Wood!!!) Hingham Lumber has never reimbursed us for the extra contractor fee we paid for Hingham Lumber's mistakes. Instead, the store billed us for $700 (plus interest) for miscellaneous cabinet parts, including some which arrived long after the cabinets were installed. This amount is far less than the extra fee our contractor charged us for installing the cabinets twice. Neither the store owner nor any of the HL employees involved ever apologized to me for the verbally and physically abusive behavior of the HL manager. We're now considering whether to take action to collect the contractor fee Hingham Lumber owes us and more, since Hingham Lumber seems to care more about avoiding the consequences of their bad behavior than treating their customers well and fairly.

Hub came to my house to look at my marble counters to resurface. While they were there they STOLE…read moreMY DOGS TRAMADOL pain killers that he had for tooth surgery . They were on the counter and there were 41/2 left in bottle and they were kind enough to leave my dog 1/2 One guy wouldn't leave the counter where the meds were and my husband left the room for a minute to take a phone call. DO NOT HIRE THEM.

I had my dogs tramadol on the counter because he just had 2 teeth removed...after Hub left giving…read moreme an estimate for resurfacing counters they were kind enough to have left 1/2 a pill And stole 4 They stole my dogs pain meds. I left message for them to call me and no one called back. A good business man would call back a guilty one wouldn't. DO NOT HIRE THEM. One of the guys was leaning up againt counter where the meds were the entire time and my husband stepped out of the room to take a call. Don't let them in your house.

I went in there a month ago, looking for a magnet for my door with built-in blinds and a man that…read moreworks in that department said he would get right back to me. He never did. Such poor customer service.

Used to work there as a forklift operator a year or so before covid started. Absolutely loved…read moreworking there. The owners are great people. All the employees were a great people as well. Worked there for about a year. Always was hustling around and did everything asked of me plus more. Had to leave early one day to go to the registry. I come in the next day and they fire me because they said I Left without telling anyone. Like yeah I would just throw away a great job that I loved and had been there for a year and was planning on working there for years more. I know for a fact I told people that I was leaving. Not only that day but I had told them months ahead of time about that day. I believe the real reason was because covid was starting and business was slowing as well as an employee that was out for a year with an injury. Just came back 2 weeks earlier. I was the newest employee and I understand with business slowing I would be the first one to go. But just tell me that I would completely understand. Instead they make up the story that I just walked out. I have no ill will towards the company or anyone there. It's a great company with great owners and I still highly recommend them. I just don't understand why they went about that the way they did. Hope everyone is good there

We chose the Rug Merchant after hearing great things about them and having a couple of estimates…read moredone by Empire etc. and chose to go with them for the vastly broader selection, quality to value, and personal attention to detail they take in taking on jobs. The owners, Hillary and (Steve?) are great to work with. Where most people tend to focus on price as the sole factor for many of their home improvement projects, the olde adage of you get what you pay for often holds true as well. We found a great non-standard carpet that fit our style and needs for a basement finishing job and came out about the same of where we would have going national chain, but the offerings and quality, as well as customer service experience were far superior. They really were able to convey what the differences were in what you were getting, durability and cost, and found a great carpet that wasn't available from a big discounter. Four years out the carpet, and composite flooring we put down in one area still shows like new despite getting regular to heavy use. By comparison, the standard stuff we have through the rest of the house when we moved in started showing its age within a year or two. Will go with them again when we have the rest of the house done...

Extremely rude customer service. Do yourself a favor and take your business elsewhereread more

We checked Home Depot & Lowes for an exterior door. Got estimates from both places which came in…read morearound the same. We weren't thrilled with the options without paying even more. An exterior door with two side lights, fiberglass with limited options was about $5,000 Our carpenter suggested that we swing by Cape Cod lumber. We talked with Eric. He knew what he was talking about. He has decades of experience and asked us what our "best case" door was. We gave him the particulars, he walked us through all of the options, until we had exactly what we wanted. Best part, it came in $1,100 less than HD & L. I thought it was going to be a higher price than the others. Highly recommend CCL & Eric, don't expect to pay more than the big stores. CCL has a great show room and vast experience with their team.

I recently bought my third kitchen from Cape Cod Lumber. Even though there was a small problem but…read morewas resolved quickly and better than I expected. The manager Stephen was great to work with. He took the time to hear my concern and was able to remedy the issue. He sent out an installer Charlie with his son and they do magnificent work. My wife and new born will be able to enjoy our new kitchen shortly after we finish the countertops. I am planning to do another kitchen in my condo and will be going back to Cape Cod Lumber. They have earned my respect and gratitude. I highly recommend their design team and products. Start to finish a great experience..

Norfolk Kitchen and Bath just finished a major renovation of our primary bathroom and we couldn't…read morebe happier. Their designer (Tong) helped us with a plan to combine two small awkward rooms into one bathroom and worked within our budget to give us a much more functional space. Work started as scheduled with Steven as our PM and he kept us well informed along the way, handling any issues as they arose and minimizing disruption to the rest of the house. The NKB carpenters (Michael and Jorel) were excellent and kept things moving onsite along with some great subcontractors for plumbing, electrical and tile that Steven aggressively coordinated to ensure the project progressed quickly. The end result was better than we hoped and we only had one small change order for a late change we made to the plan. We truly appreciated the professionalism and flexibility of the whole NKB team from the design process with Tong through final payment with Adelya in Finance. They kept us on schedule and on budget with no surprises. We now have a beautiful bathroom that we will enjoy for years to come!

I worked with Richard and he was amazing! The cabinets are very high quality and he gave me VIP…read moreservice. Highly recommend!