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    North Shore MRI

    5.0 (1 review)
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    9 years ago

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    Diagnostic Imaging Services - Covington Hwy 21

    Diagnostic Imaging Services - Covington Hwy 21

    2.7(6 reviews)
    2.6 mi

    Five Stars ! Very polite, very helpful, very kind in every…read moreway ! Explained everything clearly and in advance ! Helped me physically to adjust body for procedures.

    made appointment for early morning. Scheduler set me for ultrasound followed by MRI. arrived at 745…read moream for 800am appt. I was first to arrive, told not to sign in by receptionist and proceeded to fill papers out and present payment. A little past 8am started ultrasound, took less than 20 minutes. I waited for MRI, watched people come and go while waiting to be called. After an hour I asked receptionist when I would be called. She told me I was next. Not so, they called someone else. Then the next person called I thought was me but after walking to the tech noticed I wasn't the patient she called. She told me the Ultrasound didn't transfer the paperwork and that was why I hadn't been called. I was escorted to another waiting area and another tech arrived. She told me that I my MRI was for 930am and that they tried to call me. I told her they couldn't call me phone were shut off at their request in the waiting room. I told her that wasn't what I understood when appt. was made. Why would anyone get up at 600 am for a 930appt. shortly after I received the MRI. ( explanations . 1. other dept failed to transfer papers. 2. you're next up 3. appt 8:00am following ultrasound 4. appt. was for 9:30 5. Tried to call you. not in call history. They screwed up and it just got worse. I will report to my doctor and friends. Never go to DIS they are lacking.

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    Diagnostic Imaging Services - Covington Hwy 21
    Diagnostic Imaging Services - Covington Hwy 21
    Diagnostic Imaging Services - Covington Hwy 21 - Digital mammography takes approximately 20 minutes for a screening exam.

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    Digital mammography takes approximately 20 minutes for a screening exam.

    Lakeview Regional Medical Center - Two ladies were talking to the third and laughing. No hurry to help the patients. Hate this place. Waited forever every time.

    Lakeview Regional Medical Center

    2.5(39 reviews)
    4.1 mi

    I had an outpatient surgery today at Lakeview. My nurse Mia was amazing. She took really good care…read moreof me. I would recommend her taking care of you or a family member after surgery

    Upon the endoscopy team coming to get my brother from the ER for his procedure, we were informed…read morehe'd be returned to his room after waking. We left the room to get lunch, and provided the nurses station with my mother's number to contact us when he returned. After no call for an hour, we decided to return to check on the status of things and Kayla, a nurse in the ER on day shift informed us as she was coming out of the door that we weren't aloud back, with no explanation as to why. This came as a surprise because she was the nurse in charge of my brother's care when we left. When seeing me she didn't even inform me of the floor my brother was transferred to. Rich, the charge nurse for day shift in the ER, answered when I used the phone that is in the waiting room to connect with staff. I began to explained that we left a few snacks and a beverage in the room because we'd been informed we'd be able to return. On the second sentence I stated "We also left" and he interrupted my sentence stating "The information given to you about your brother returning was incorrect and that it isn't my fault. The food was thrown away because we needed the room. You should've taken it with you if you wanted it. I have patients to tend to so I won't repeat myself. You need to leave". He immediately hung up the phone after this instead of using that phone call to actively listen, hold his team accountable for giving incorrect information, and inform me of what floor my brother was transfers to. I called again, not to cause trouble, but to simple ask if our clothing, shoes and a charger that were left in the room were thrown away as well because I didn't get the chance to on the first call. This call was ignored by the nursing staff. Security was sent out instead to escort us out and they did not have our clothes, shoes or charger in hand. So we explained the situation to them. After a few minutes of speaking with security, they went to the back and returned with a belongings bag that contained our belongings. Instead of apologizing for his actions when the belongings were returned to us by the security guard, he still did NOTHING to rectify his behavior. If Rich actively listened rather than dismissing us, the confusion could have been solved and he would've recognized immediately that we were simply requesting what wasn't thrown away in the room. We were calm, which didn't seem to matter to Rich because he still treated us as if we were belligerent. We understand the ER can be stressful for employees but this was no way to handle a very sick patients' family who is already in distress and remaining calm when the issue that was caused was due to incorrect information provided by their team. I am the one who recommended brother visit Lakeview for my his symptoms because I believe they do a thorough job. However, after today's experience of a lack of empathy, integrity and effective communication from the ER staff our minds have been forever changed when it comes to this ER.

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    Lakeview Regional Medical Center - 3 empty check in spaces while I sit endlessly waiting and watching them talk to each other. The 2 talking both work there.

    3 empty check in spaces while I sit endlessly waiting and watching them talk to each other. The 2 talking both work there.

    Lakeview Regional Medical Center
    Lakeview Regional Medical Center - Front ER entrance

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    Front ER entrance

    North Shore MRI - radiologists - Updated August 2026

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