I went to North Shore Mazda to test drive a Jeep Patriot. From the moment I walked in the door I…read morefelt relaxed. Dominque greeted me at the front desk and little did I know I was about to have the greatest car buying experience with absolutely no pressure at all. I test drove the vehicle with Dominque and knew right away I wanted to purchase it. I had the same vehicle a few years back so I knew what to expect and it was exactly what I wanted. We then sat down and talked about what my trade in was worth and then she met with the manager. She came back with the final numbers and I made it clear what I could afford. After the third visit with her manager we reached a very reasonable deal. Dominque was very kind and extremely patient. She was by no means pushy to make a sale. I felt totally at ease throughout the entire process. The next day (Dominque had the day off) I was fortunate to pick up the vehicle from Victor, who, just like Dominque was a pleasure to work with. After picking up the vehicle I had noticed that one of the ac vents was broken and they had me bring in the vehicle and fixed it with no problem. I highly recommend North Shore Mazda but even more so I highly suggest you ask for Dominque and you will receive an amazing car buying experience just as I did. I was extremely nervous going in as a woman without my husband and having no idea how to negotiate. But with Dominque's easy going demeanor and no pressure sales technique I got through it and would gladly purchase another vehicle from her when the time comes. Kudos to North Shore Mazda for hiring Quality Professionals at their dealership.

LIARS!!! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after…read morelies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back

We had a wonderful experience purchasing our new Audi. Jason was patient and explained all the…read morefeatures with great detail. Technology can be intimidating however Jason answered all our questions and our new ride is very user friendly. He is an asset to the company and we highly recommend him-very knowledgeable Thank you and we will not hesitate reaching out to him if necessary- Right from the start with our warm greeting to finalizing the paperwork was a very positive encounter Sincerely Joe and Eileen Flibotte

If you enjoy being charged more than you were quoted, having unauthorized work done on your car,…read moreand dealing with an uninformed misogynistic service manager, this is the place for you.

Came in to fix my rear left tire and get an inspection sticker. They finished both within 2 hours…read morefor $50. Great service, quick, and affordable. Definitely recommend!!

The folks at Bolster's are the very, very best. They do excellent work - and ONLY what you really…read moreneed done. And their prices are reasonable. They are friendly, honest, and get your car done quickly. I drove an "older" car and would not have considered going anywhere else. As soon as my current car is out of warranty - I'll be back there for anything I need. And I cannot stress HONEST enough! It is so hard to find an honest mechanic anymore.

Gary is the best. Fine workmanship at fair prices. He is always busy so plan ahead with an…read moreappointment. Worth a 2 day wait. Jim Arcand

I will repeat this a thousand times. Nowhere compares to this shop. They will thoroughly check your…read morecar from soup to nuts to identify any issues. Although there's a different owner, the same friendly staff is still there. They treat you like family and always call you about every little thing before they touch your car. Finding honesty can be tough, but you will definitely find it here. They truly value your business, and it shows. I've only taken my car here, and I learned the hard way when I didn't. I said, 'No, it's going back to where it belongs,' and now it drives wonderfully.

As someone who is new to the Land Rover family, I couldn't be happier with the experience I've had…read moreat Land Rover Peabody. Even though I purchased my Range Rover through a third-party dealership, the team has treated me like I bought it directly from them. The service department has been absolutely outstanding. I'd especially like to give a huge shout-out to my service advisor, Nick. He has been fantastic from day one. He's knowledgeable, professional, and always takes the time to answer my questions and explain everything clearly. What really stands out is his dedication to his customers. He's even responded to my text messages at 6:00 a.m. when I've woken up to a warning light on my dashboard, helping put my mind at ease and guiding me through what to do next. That level of customer service is hard to find these days. Nick and the entire service team have made owning my Range Rover a great experience. If you're looking for a dealership with exceptional customer service, I highly recommend Land Rover Peabody. They've definitely earned my trust and future business! Jenn. Elkhoury

I purchased a 2022 evoque with 18k miles for 25k. SUPER…read moreamazing deal we got because when we went in we told Sara how much we wanted to put down and how much we wanted the monthly payment to be to finance. not only did she get the monthly payment lower than expected, this was the first car she showed us. the buying process was super easy and pretty quick. the car was delivered a couple days later by Lou who was also SO AMAZING!! he was very sweet and kind to talk to. he already knew the people at the town hall so that process was easy and quick. Lou was very thorough at explaining all the workings of the car I felt like I had a pretty firm grasp by the end of it and he was again so sweet to talk to the whole time!! it was def a great experience overall and I more than recommend their team for the future!!

Panicking with an issue…read more Called Lally's and was told they were busy but come down. So, when I got there Bob took me right in. Crossing our fingers that it was a simple fix and yeah it was thankfully. Bob, thank you!

Horrible service never satisfying and most of all the name frigin Lally's I learned my lesson, and…read morethat was to never go there again

I was involved in a collision and reached out to Malden Broadway Auto Body Because they were close…read moreby my house and they We're partners with my insurance. It turned out to be one of the best experiences I've had with an auto body shop. Jerry, the owner, was excellent with communicating with me and my insurance company and all around very helpful throughout the process. He assisted with my rental car and even went above and beyond by fixing a flat on my spare tire without me even asking. The repair work came out fantastic. You'd honestly can't tell I was ever in an accident. Great experience all around. I highly recommend them!

I brought my car to Malden Broadway Auto Body after a neighbor side-swiped my car. I went there…read morebecause it is so convenient to where I live and ended up so happy that I chose this shop; there are many in the area where I live. The owner, Jerry, not only runs a nice, clean, efficient shop, but has a nice demeanor and is very reassuring. A real gentleman... not easy to find in his line of work. My car came back to me perfectly done, detailed inside and outside, as well. Can't recommend Jerry and his shop highly enough.

Predatory practices and property damage. Stay far away…read more brought my 2015 MINI Cooper Countryman here--a rare, low-mileage, garage-find vehicle in pristine, museum-quality condition--expecting professional service. Instead, I received damaged property and a blatant attempt at financial extortion. First, when picking up my vehicle, I discovered the dealership staff had covered the exterior paint in deep scratches. Under the legal standard of bailment, a service center has a strict duty of care to return a vehicle in the exact condition it was received. This establishment completely breached that duty. Second, they pulled a highly deceptive tactic with their loaner vehicle. Staff verbally assured me the vehicle had "no damage" and rushed me through the paperwork. I drove exactly three minutes down the road to an empty parking lot, inspected it, and found a scratch. When I immediately notified them, the service manager's response was, "We're gonna have to see how much that costs," clearly attempting to stick me with pre-existing damage. This is a textbook unfair and deceptive business practice. I am already documenting a formal complaint under Massachusetts G.L. Chapter 93A, escalations to MINI Corporate USA, and a report to the Massachusetts Attorney General's Consumer Advocacy and Response Division. Do not trust this service department. They will damage your asset, lie about their loaner vehicles, and try to force you to pay for their negligence. Absolutely unacceptable.

Horrible experience filled with lies! I've waited 3 months…read moreto pass our warranty time in case of retaliation. We had the worst experience at every turn with Mini of Peabody. We test drove a used Buick SUV that was being sold by Mini of Peabody with Louis. This SUV was for my son who had just had his first accident and totaled his car. Immediately Louis has my son get onto the highway. Not an ideal way to test drive an SUV with a teenager driving who rarely drove on the highway. As we are driving Louis says absolutely nothing about the SUV. I start asking questions. He says that he doesn't know anything about it as it's a Buick and he doesn't work at a Buick dealer. Its not rocket science. We had an appointment to test drive this SUV so he had time to learn about it. He tells us it's been there for 96 days and not a single person had test driven it. Despite the salesman being completely unhelpful, my son loved the SUV! Back at the dealership I tell them we are interested and we can pay in cash on Monday morning. This is Saturday, 2 days before Monday, and they are closed on Sunday. Alex the manager tells me that won't work and that we have to buy it today or we could lose it as it's a "hot item". I let him know that I'm aware it's been there for 96 days and that Louis told me absolutely no one had test driven it. Hmmmm, someone is lying here! He then tells me I'll have to finance it today and that they won't hold it. I told him that wasn't happening. He then says he'll hold it until Monday for us but that this is a favor that they typically never do. Seriously, you have a cash buyer for a SUV that got little attention (insert eye roll here) But aren't willing to take payment on the next day you are open? So Monday comes and low and behold the check engine light comes on before we get the SUV. It is brought to a Buick Dealer. The Buick Dealer tells them what the SUV needs. Brig Currie, the used car service manager, tells them to reset the computer codes and not to fix the piece. They inform Mini of Peabody that this will not fix the problem. Brig says that they just want the computer codes reset. The SUV is returned to Mini of Peabody. The day we are going to pick it up (keep in mind we paid for the car a few days ago at this point), the check engine light comes on again for the same reason. The SUV is returned to the Buick Dealer for repair. 4 days later it is still not fixed. I request the info on the Buick Dealer and at first I am given the run around but finally get the info. Mario, the manager of the Buick service center tells me what had happened and what actually needed to be fixed. He told me how Brig refused to have them fix it. He told me how they did not get approval for this to be fixed for the last three days that they have had the SUV at their service center. The ironic part here is the thing that needed to be fixed was under warranty and didn't cost Peabody anything! I called Brig out on what happened. He talked in circles as manipulators do. He's a used car salesman at heart, the stereotypical con artist that we all hope to avoid. He fills that stereotype so well!!! All the sudden the approval for the SUV to be fixed is fast tracked and the SUV is fixed. He wants it back at his shop to be detailed before we pick it up. I didn't trust this man at all so I arranged to skip the detailing and to pick up the SUV directly from the Buick service center. There were other negative reviews that involved things being broken after being at the Mini of Peabody service center that I hadn't seen before I started the process of working with them. Read the bad reviews. Our stories are all similar. Lies, pressure, and negative experiences. The only good guy there was Freddy. I hope he finds a job somewhere else that will value him and that he can be proud to work at!