Not the experience so far that I would have expected from a high end retailers. We ordered a dining…read moreroom table and 6 chairs which were delivered in May. Two of the chairs had pulls in the cushions and I was told they would send someone to repair them. First repair person showed up with a steamer; second one showed up with just one cushion. The company they outsource the repair to blames them; they blame the repair company. I'm the one left rearranging my schedule and frustrated by the lack of service and accountability. This was very expensive furniture and I had much higher expectations. Maybe 3 stars is too many, but I really do like the furniture, but kind of wishing we had gone somewhere else.

After 24 years of seldom using our formal living room, my husband and I finally decided it was time…read moreto knock down some walls. The transformation of a 1960's home into an open concept was remarkable. Now of course, you are left with the task of rearranging furniture. Backtrack on that, out with the old, in with the new. We have been using Joe Evans at Ethan Allen furniture in South Setauket for many years. Our house has literally become a small warehouse for their furniture. What I love most is the level of professionalism and customer service that we have gotten from Joe. It's not just about selling furniture, it's literally about designing a comfortable and beautiful home. Joe knows the current pieces in the showroom as well as a huge selection of upholstery. I love the fact that a couch can look so many different ways depending upon what it is upholstered in. Most stores don't offer this high end customized option. Enter your typical Long Island furniture store. either get gray, brown, maybe occasionally a blue and some more gray! It's like ice cream, vanilla , chocolate or strawberry. Ethan Allen's 's furniture is worth every penny because you get what you pay for. It is incredibly durable and extremely well made. Certainly you can get less money however, I have not found the sane long lasting quality. Joe has come to our home to help us to measure, come up with pieces and ideas as well as things is small is picking out paint colors/ He now puts it on a computer with an architectural rendering of what the room would look like. It actually came out better than it looked on a computer screen and a print out. I could not be more pleased with the outcome and look forward to many many happy years even if I'm in quarantine. At least I'm in my Shangri-La!

Terrible customer service. Still waiting for my correct undamaged Oder. They don't care!! They…read moreblocked my phone number and lied to Suffolk county attorney general!! Stay away

Christie's furniture is the best will never buy anywhere else again!!! Dustin is great, made entire…read moreprocess seamless and easy. Huge selection and low prices, One stop shop for the whole bed and at a great price! Completely blew away mattress firms prices... Huge thank you to Dustin and Christie again!!!

The best furniture store. The owner was funny, super nice and helpful, and made the whole process…read morevery pleasant. He even came to my house to deliver with the crew.

Went today to search for matching recliners to replace existing, terribly worn out ones for our…read moresunroom porch. I knit a lot and there is a tv in that room so I wanted them as comfortable as possible. The salesman (who turned out to be the manager) was extremely helpful and answered all our questions. He even asked where I place my elbows when I knit. The chairs were on sale as a promo PLUS everything in store is 30% off. There was a color of fabric choice that compliments the color of wall. They are in stock and will be delivered next week. I couldn't be happier.

We found out the franchisee for the L.I stores was removed and the stores are all official,…read morecorporate-owned ones. The sales are real now, instead of the same prices with "SALE!" moved from one month to the next. Surprising selection and quality. Likewise very happy to see literally hundreds(!) of fabrics available, including pet-proof. Unlike Raymour and Flanigan, the furniture here is all made in Tennessee, NOT China. We worked with Larry, and were impressed with his knowledge and desire to get us what we wanted. The delays for custom work are lengthy, 'cause of COVID-19 but they are running significant incentive discounts. We'd rather be happy in the long-run with high-quality merchandise that we have to wait for, than cheaply-made mass-market crap we could have next week.

Don't be swayed by the "warranty", you get nothing to show you have a warranty. When I asked for…read moresomething for our purchase that's supposed to have a lifetime warranty they stated that they will always be around if we need them. With storefronts closing left and right that is no assurance. and we move from state to state every few years... their word without a single written thing to give you guidelines or a contract to go off of is a joke... and they failed to mention at the time of purchase that the material is only covered for a year. After spending $10,000 for a set of couches and two chairs that are supposed to have a lifetime warranty you would think they would come delivered clean or even that the material would hold up for at least a year. Unfortunately, the couches were delivered with hand marks on them. Happened at the factory because delivery guys removed the plastic to find them there. When I contacted the store their initial response was could we wipe it off... Needless to say, it took a couple of weeks for them to get someone out to "clean" them. Even Worse the material was splitting on one of the couch cushions within 9 months. this is when they informed me a repair would be covered this time but that the warranty on material only lasts for 12 months. So much for that lifetime Warranty The staff was great but disappointed with the product we purchased.

I purchased a custom made sofa and chair from Thomasville in September 2018. As soon as it was…read moredelivered I noticed a problem. The seat cushions are not the ones that are on the sofa in the showroom. They were as hard as cement. They gave me different cushions and now they're sagging. I bought this sofa because I had a back injury and needed a good piece of furniture. I was assured that Thomasville "has excellent Customer Service." Well I called them two days ago about the problem but I was told that they were bought out by another company and they won't honor the warranty beyond one year. They told me to call their Service Department but nobody has bothered to return the call. Don't buy from this store. My old sofa from Bob's held up better than this. Shame on Thomasville.

Gina was very professional, informative, and especially responsive when I initially emailed her for…read morea quote as well as during the process via email. We are very happy with our reupholstered chairs.

From the owner: New to yelp but not new to refinishing industry! Refinished pieces available and I am available for…read morecustom pieces. Mention yelp when you inquire.

Service is great, cheap prices, and the lines move so that's good! The parking lot is huge too. I…read moredo recommend checking quality, some items are outdated, broken, or opened. We found jerky that was molding, and I had to put back opened chips If you've been to Cheap Johns (from the 80s), Christmas Tree Store, Big Lots, etc it's just like that. Lots of items you can use, or not realize you needed it in your life! Lol they have food, gifts, electronics, makeup, household items, travel items, so much more!

Welcome to the neighborhood Ollie's Bargain Outlet. Named after co-founder Ollie's Rosenberg. It is…read morevery important for me and my immediate family to support local businesses. Ollie's Bargain Outlet is an American chain of discount closeout retailers. They sell a variety of overstocked and unsold items. Their merchandise includes seasonal products, pet supplies, apparel, games and toys for all ages, household goods, beach supplies, candy, cookies, dry goods, books etc. The Ollie's Cares Foundation supports feeding America, Children's Miracle, Toys for Tots and several other generous charities. Ollie's raises more than 2 million a year for trustworthy charities. So much to be proud about! I originally walked in with the intentions of purchasing a Ollie's gift card, butter cookies and the $5 advertised Children games. I did purchase the gift card but unfortunately the butter cookies were out of stock and the floor team could not locate the $5 games. I was disappointed but I will complement the very pleasant and relentless staff in trying to help find these nonexistent games. Lol. Another plus is cashier Taylor, she was so sweet and courteous. An asset to your business! And plenty of parking in a well lit lot. Best wishes Ollie's! I'm sure I'll visit you again.

Every time I drive past Samantha Drew I think about stopping in. From the outside, it looks like…read moresuch a cute store. Today, the fluorescent 40%-70% off signs finally drew me in. I was disappointed. The entire time I was in the store the owner was on the phone. I was the ONLY CUSTOMER in the store. You would think she would want the business??? As for the signs that lured me in, don't be fooled. There was a small section of picked over clearance merchandise in the back. The majority of the store was not on sale. I did see several items that I liked (in the full price section). I paused, touched, and basically went out of my way to make it clear I was interested if anyone was paying attention. But, I never once got a can I help you? I know I could have gone and asked for help but I didn't feel like interrupting her phone conversation and I didn't think I should have to. The reason for the two stars, the store has some nice items. But, that doesn't matter if you can't purchase them. The location isn't the best and I didn't enjoy being ignored. For those two reasons, I doubt I will return. In case the owner reads this . . . I walked in to your store in the mood to spend some money. I would have been a very easy sale. All you had to do was say " Hi. Can I help you?"

very nice people and beautiful items...seemed reasonably priced for what it is..have my eye on sofa…read morein showroom!

The girl that was working today was so helpful and showed me a lot of different selections but I…read morejust think the store doesn't have the type of scents I am looking for. It has a really nice, serene & kind of beachy vibe which is so soothing but doesn't fit my house theme or feel. 4 stars because of the items and brands they carry for houseware, candles/fragrance but minus one star because while she was helpful I didn't find her to be very knowledgeable. I purchased two candles today and while they smell amazing in the container, I can't smell anything in my home. :-(

I'm heartsick that I never received my order from February 2026. I respect that this is a…read morefamily-owned small business. I have tried over and over again to get my refund, to no avail. They email me and say they've refunded me, but my credit card shows no such thing AND they won't send me a supposed receipt of credit. I'm sorry if they have fallen on hard times. Small business struggles, I know. But be honorable and find a way to credit me. $272 is a lot of money to me and they have my money. I just want my money!

The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.