Don't be swayed by the "warranty", you get nothing to show you have a warranty. When I asked for…read moresomething for our purchase that's supposed to have a lifetime warranty they stated that they will always be around if we need them. With storefronts closing left and right that is no assurance. and we move from state to state every few years... their word without a single written thing to give you guidelines or a contract to go off of is a joke... and they failed to mention at the time of purchase that the material is only covered for a year. After spending $10,000 for a set of couches and two chairs that are supposed to have a lifetime warranty you would think they would come delivered clean or even that the material would hold up for at least a year. Unfortunately, the couches were delivered with hand marks on them. Happened at the factory because delivery guys removed the plastic to find them there. When I contacted the store their initial response was could we wipe it off... Needless to say, it took a couple of weeks for them to get someone out to "clean" them. Even Worse the material was splitting on one of the couch cushions within 9 months. this is when they informed me a repair would be covered this time but that the warranty on material only lasts for 12 months. So much for that lifetime Warranty The staff was great but disappointed with the product we purchased.

I purchased a custom made sofa and chair from Thomasville in September 2018. As soon as it was…read moredelivered I noticed a problem. The seat cushions are not the ones that are on the sofa in the showroom. They were as hard as cement. They gave me different cushions and now they're sagging. I bought this sofa because I had a back injury and needed a good piece of furniture. I was assured that Thomasville "has excellent Customer Service." Well I called them two days ago about the problem but I was told that they were bought out by another company and they won't honor the warranty beyond one year. They told me to call their Service Department but nobody has bothered to return the call. Don't buy from this store. My old sofa from Bob's held up better than this. Shame on Thomasville.

Really nice employees, great deals and super fast delivery. The delivery guys were also very quick…read moreand efficient with the installation.

sales associate was great but when she made the mistake of sending the wrong pillow size the…read moresupervisor was more concerned with policy than the fact that we spent $6100. promised us a giftcard that never showed up and made sure to call us back after the sale on the pillows ended demanding more money than the sale price to fix the issue. had been going there for years but this new manager destroyed our faith in them. silly behavior from a "professional " and a supervisor.

Not the experience so far that I would have expected from a high end retailers. We ordered a dining…read moreroom table and 6 chairs which were delivered in May. Two of the chairs had pulls in the cushions and I was told they would send someone to repair them. First repair person showed up with a steamer; second one showed up with just one cushion. The company they outsource the repair to blames them; they blame the repair company. I'm the one left rearranging my schedule and frustrated by the lack of service and accountability. This was very expensive furniture and I had much higher expectations. Maybe 3 stars is too many, but I really do like the furniture, but kind of wishing we had gone somewhere else.

After 24 years of seldom using our formal living room, my husband and I finally decided it was time…read moreto knock down some walls. The transformation of a 1960's home into an open concept was remarkable. Now of course, you are left with the task of rearranging furniture. Backtrack on that, out with the old, in with the new. We have been using Joe Evans at Ethan Allen furniture in South Setauket for many years. Our house has literally become a small warehouse for their furniture. What I love most is the level of professionalism and customer service that we have gotten from Joe. It's not just about selling furniture, it's literally about designing a comfortable and beautiful home. Joe knows the current pieces in the showroom as well as a huge selection of upholstery. I love the fact that a couch can look so many different ways depending upon what it is upholstered in. Most stores don't offer this high end customized option. Enter your typical Long Island furniture store. either get gray, brown, maybe occasionally a blue and some more gray! It's like ice cream, vanilla , chocolate or strawberry. Ethan Allen's 's furniture is worth every penny because you get what you pay for. It is incredibly durable and extremely well made. Certainly you can get less money however, I have not found the sane long lasting quality. Joe has come to our home to help us to measure, come up with pieces and ideas as well as things is small is picking out paint colors/ He now puts it on a computer with an architectural rendering of what the room would look like. It actually came out better than it looked on a computer screen and a print out. I could not be more pleased with the outcome and look forward to many many happy years even if I'm in quarantine. At least I'm in my Shangri-La!

I was looking to buy an inexpensive couch today. I went to several Bob's and most were a…read moredisappointment. Then I came here. Wow. They were professional and friendly and they had all the things I was looking for (the last Bob's didn't even have the couch I wanted on display). I was very pleased here and finally purchased the couch I wanted. This is a really nice Bob's. Maybe the best in the surrounding area.

In the last five years, I bought a living room set and a futon at different times. Coincidentally…read moreboth purchases were made through Maureen. She was an outstanding sales woman, helpful, not pushy, knowledgeable about the products and she left you with a reason to come back. Last week I returned with my niece to buy a living room chair. Coincidentally ran into Maureen, and I asked to be helped by her. Maureen was acknowledging the smile on her face and said that's the one you need. She did not try and sell anything else. Because of her helpful yet casualness I continue to shop before she knew it. She had sold another chair to me. The delivery fellows just left. They were superb. They brought a very heavy electric armchair up the staircase. They had to go through a hallway with bends to it. They were done in no time. They helped maneuver a few things that could've been in the way and replaced everything intact. They could not have been better. These delivery men are the kind of fellas that everybody wants bringing items to their home or business all of the time. So polite and helpful.

A wonderful store, offering a variety of items and providing great ideas for home decor. Great…read morepricing and worth the visit! I visited the store while in Florida, but I will definitely be looking for one in my area.

Front end manager is extremely nasty for no reason. I was returning two picture frames that I…read morebought a few months ago and never used I had a valid receipt for the return and expected to just receive a store credit but she made the interaction very hostile and more difficult than it needed to be she definitely needs to be brushed up on customer service skills and retrained on how to speak to ppl

Gina was very professional, informative, and especially responsive when I initially emailed her for…read morea quote as well as during the process via email. We are very happy with our reupholstered chairs.

From the owner: New to yelp but not new to refinishing industry! Refinished pieces available and I am available for…read morecustom pieces. Mention yelp when you inquire.

We went to buy furniture sales person and manager was agree to give us one price then when we…read morefinalize they changed. The price . The delivery date they let us wait 7 hours send the furniture damage and wrong size mattress. When we tried to call manager Mike said he with customer doesn't have time for me . I paid so much money gave us wrong damage and don't want to give us credit back . Thier delivery guy was not trained. Worse . They just rubbed us I have to leave my job to go there . I kept all the pictures . Please don't go Owner and manage will simply rob you

First time we ordered from Jennifer Furniture & it will be the last time…read more. We purchased a sofa & 9 months later got a loveseat...took a few more months to get a replacement. Also, ordered a sofa & received the wrong fabric on it & Jennifer won't take it back.

It was my first time shopping at Cozy's. I had a great…read moreexperience. Amazing variety and quality of their pieces is matched by friendly, accommodating and knowledgeable sales people. I've got a very comfy and elegant couch. Thank you!!!

I always seem to forget about this place, shop all over without success. Only to come here and find…read morewhat I was looking for. The staff is lovely and will go the extra mile to help. Always a pleasant experience.

The girl that was working today was so helpful and showed me a lot of different selections but I…read morejust think the store doesn't have the type of scents I am looking for. It has a really nice, serene & kind of beachy vibe which is so soothing but doesn't fit my house theme or feel. 4 stars because of the items and brands they carry for houseware, candles/fragrance but minus one star because while she was helpful I didn't find her to be very knowledgeable. I purchased two candles today and while they smell amazing in the container, I can't smell anything in my home. :-(

I purchased a rug from them and never received it. I called multiple times and they never answer…read morethe phone or return calls. Nor do they respond to email messages. I had to put in a complaint of fraud with my credit card company to get my money back. BUYERS BEWARE!

Great service from staff Great merchandise and Great prices! The location is convenient as well!read more

Unhappy customer. Went in saw quilts on sale. Had three packages of same shams and each a different…read moreprice. Quilt I wanted (same brand) one marked down one not. Was told it depends on dates they came in and they came in same date! Manager of store operations Helen said it doesn't matter. The quilt I wanted was hidden in a rack so I'm thinking they didn't want someone to buy it. Unhappy in this location.